I came here twice for a pedicure and I had a bad experience both times. I requested a female to do my pedicure and made it known prior on the phone call when booking an appointment. I even timed it when a female was around. I got males both times. One of the times I came in super early when they were getting in and I still got a male. I didn't want to say anything because I was with someone who was getting her nails done but I was deeply hurt at the disrespect. A woman came and opened the water for my foot tub and offered me the list of services. She was trying to upsell and get me to purchase other services. I just wanted a basic gel pedicure. I was under the assumption she was doing my nails but it turns out, she went to fetch a guy to do it when she realized I wasn't going to do extras. What infuriated me is I was sitting near a male who got a pedicure by a female while my request for a female was ignored.
Some people are not comfortable with having males, which is why they book early as opposed to walk in. I was with someone so I didn't want to interrupt because that would mean them leaving too. I was literally tearing up in the chair from irritation.
The guy who was doing my pedicure would throw his trash in between my legs since he was taking out the lining after. It was rude and as a woman, disrespectful.
Some people are not comfortable with having males, which is why they book early as opposed to walk in. I was with someone so I didn't want to interrupt because that would mean them leaving too. I was literally tearing up in the chair from irritation.
I will either do my own pedicure from now on or find a female run nail shop because this is disgraceful. I noticed my review was blocked on Google after it was published. Suspicious. Anywho, I don't recommend this place.
***Update: the owner's response just shows what type of person he is and what type of establishment he is running. Quick to write a despicable reply without even reading.
I SAID I WAS WITH SOMEONE SO I DIDN'T WANT TO CAUSE A DISRUPRUPTION THAT WOULD RESULT IN ME WALKING OUT. Speaking up was and is never an issue for me. So I don't appreciate this type of disrespectful response. Because if I was to speak out it wouldn't be kind, seeing this happened twice. The onus is not on the customer to remind an owner or nail techs on 2 separate occasions. The shop was called to book an appointment, so they had a heads up. These weren't walk in appointments. Plus, the woman ran the foot bath and walked off. Then a male came and took over. It wasn't a situation of letting someone "know". The 2 females who were present went to the back for a while and the guy already was getting started.
If someone calls in with a certain request, it's a known fact that the establishment honors that request. It shouldn't have to be repeated to a nail tech when the actual owner was called and he has an appointment book in front of him where he can jot down something like "Female only". I gave this establishment a heads up days before the appointment, so this whole excuse that certain nail techs have certain skills is ridiculous. You were informed via a phone call prior to the day of the appointment. So you had more than enough time to make sure there was a female there. I thought it was odd that there was a female there to run the water and just to walk off for minutes into the backroom and a male came on to put his gloves and started working. Most people would think she may have had an emergency or something. But no, she just went in the back after I told her I didnt want "extras". A male came after a long time!
I don't know what you mean by the "service is done". Someone could have a bad time there despite getting something "done". You have a money hungry mindset. Just because something was done, it doesnt mean it was done efficiently. It wouldn't have been a "5 minute fix" since I literally saw you turn away walk ins because techs were all with customers.
I also want to mention that I was kept waiting at that foot bath for quite some time. I do not tolerate disrespect and I have been known to gather folks together, but since I was new and I wanted to give the place the benefit of the doubt, I waited patiently. By the time a nail tech even got to me, ALL other nail techs were in the middle of doing other customers.
It was a horrible experience. As you can see by the disrespectful reply of the owner, it struck a nerve. Telling a customer the onus is on them to inform nail techs on 2 different occasions even though it was written down in an appointment book is asinine. I didn't want to put them in a difficult situation seeing that by the time the male tech got to me, all the other nail techs were already with customers.
I have every right to write about my bad experience to give a warning to others. Your reply as an owner is despicable. All gaslighting and hostility. I'm not the one. You will never be blessed with how you are. Absolutely vile. read more