Called John (looks like Adam Sandler) today since toilet was clogged he arrived in a couple of hours. He pointed out the condensation in the AC unit/Valve in process of clogging. Lots of condensation, fixing that as well as new toilet, nice guy is going to service the water heater i bought from him a year ago no charge! Reliable and quality work from Mercy again. read more

Great service responds very quickly and showed up way faster than I thought! Worked with me on pricing. Did a great job and it was a weekend emergency call! Everything completed from time of call to done in about 45 minutes! Def recommend them! read more

They charged me $850 to put in a heating element that was under warranty in my hot water heater. He was very intimidating overbearing and complained that people that Google to search him. He had to pay a certain amount of money and he was going to charge people could pay for the Google read more

Our sprinkler pipe was leaking and we needed same day service. They scheduled same day appointment. John came and he was very helpful. He was professional and also positive, polite person. Thanks Mercy Plumbing, especially John! read more

Mercy Plumbing - Sprinkler pipe - Plumbing Near Me - Katy, Texas

New fridge arrived at 10a when we discovered the waterline hookup had no pressure. John and Jonah to the rescue! They arrived WITHIN AN HOUR to help us! This father-son duo was quick to mobilize and found the problem. Professional, kind, and even spent some time explaining to me the mechanics of my kitchen plumbing so I know what to look out for in the future. Honest family business. Thank you, gentlemen! read more

Mercy Plumbing has been the 4th plumbing company I've called and used since I have moved to Katy in the last year. I will never use a company or service again if I have had a bad experience with them and this applied to the 3 (SAP Services, Lindsay Company, and The Katy Plumbing Company) I've used prior to Mercy Plumbing. I would definitely recommend Mercy Plumbing to anyone looking for a trustworthy plumber. John helped me today with a gas pipe and was very upfront about it. He offered a very simple solution to me and priced the service more than fair. It definitely saved me money compared to other plumber services I have used. They were super responsive and communicative through the process as well after I had booked my service appointment. I would get update calls on ETA and confirmation and showed up right at the beginning of the time window. Would definitely use them again! read more

Excellent timing. Knowledgeable. Skilled. Jerome was wonderful. Without being pushy, he answered all our questions to a tee. He replaced our broken toilet w/ a new one. It flushes so quietly. read more

Wow what a great service, I can't believe how fast and on time mercy plumbing works. The owner of mercy plumbing came by my place quickly diagnosed the problem to my shower faucet he was very knowledgeable as well about all of the plumbing issues. Great price fast service, just a wonderful experience with him and mercy plumbing, if I ever need any service from them again you bet they will be the first to call. Please do give them a call when you have any issues with any plumbing problems. Mercy plumbing will really respond quickly and Solved any problems you're having. read more

Unprofessional. This is how they respond to a negative review after THEY lost my check I understand mistakes- I don't understand unprofessional text messages. Negative reviews aren't harassment but your response is just another example of the poor attitude. You are entitled to your opinion and I am entitled to mine. And I'm not mad you found it- I called multiple times asking you all about depositing it, wouldn't have done that is I didn't want you to get pd for the work that was done. read more

Mercy Plumbing - Unprofessionalism exhibited after THEY lost my check and got mad about a poor review - Plumbing Near Me - Katy, Texas

I have used them in the past and had good prior experiences. They are fast to respond, friendly, and local. However today they over charged me. I needed 3 valves under my sink that had corroded and needed to be replaced. They charged me $750 for this simple one hour repair. Yelp has a $20 off coupon that I tried to use and they would NOT honor the Yelp check in coupon!!! They told me due to COVID-19 it wasn't valid. I will shop around for another plumber next time one is needed read more

Very high price for basic services and they will try to upsell on things you don't want.

I had Mercy Plumbing come out to my mom's house today (5/21/2022) and based on the level of service she was provided, she was like "PLEASE leave a glowing review for me!". She says you guys were prompt, courteous, knowledgeable, and so very kind. Thank you so much for providing my mom with the best customer service! read more

I feel like he tried to take advantage of me because I'm a woman who knows nothing about plumbing! He came out and used his camera to find the problem ($350) then he said our only way to fix it was to dig it up and replace the pipes($1400)! I paid him the $350, but got a 2nd opinion and the 2nd guy came out and fixed the problem for $180! He also mentioned one pipe needed to be replaced because it had shifted and it didn't need to be all completely dug upand replaced! He said he would do it for $420 for everything!!!! I feel like the 2nd plumber did a great job and it was not half ass or anything! Don't chose Mercy Plumbing unless you just want to waste time and money!! read more

TLDR; Predatory pricing, inexperienced plumbing staff (owner's 20-year-old son and his similarly aged helper), extremely unprofessional and rude owner, and poor practices around their labor guarantees. My first interaction with Mercy Plumbing was an emergency situation where my house was left temporarily without water due to a shower valve that needed an immediate replacement. In a desperate state, I did my best to find the highest rated plumber to come by the next morning to assess the situation. Thankfully John, the owner, answered my call at 9pm, explained the situation thoroughly along with an estimate range ($600-$900 depending on the location of the pipes he said), and promised to have a plumber out to my Sugar Land home by the morning. Great! Next morning I'm greeted by two teenage-looking kids with a matching company shirt on, which caught me off-guard. I don't know about you, but the kind of plumbers I'd like to hire are the balding, overweight, and buttcrack-revealing archetypes who put in the time to earn their title. Long story short, the kids wanted $900 (the high end of the estimate) and the job was done. However a month later there was a hiccup related to this particular job, and assuming it was still under warranty (which it definitely still was at the time), I spoke to John the owner to discuss having someone come out to inspect an issue that may have surfaced as a result of their work. I totally regret making that call because unlike a sane, small-business owner who stands by their guarantees John instead proceeds to be extremely rude and deflect any responsibility for the situation. Not to mention at certain points of the conversation, he went as far as insinuating that I was lying to him, which really took me aback that a business owner would stoop that low. This was ultimately over a $50 cartridge that I felt could have been resolved amicably and professionally. But in the end, I did not want to deal with the owner's behavior and ultimately ate the cost to fix it myself. So much for the guarantee. All in all, I plan on avoiding doing business with this company and any of its plumbers-in-training in the future. I have no idea how they have 4.5 stars on Yelp, as I now see that the same negative themes I expressed here have also been pointed out by many others. If you're considering Mercy, I encourage you to read the critical reviews and do your due diligence before working with such an anti-consumer company. read more

Could not be happier with this company. This is a family business and John, the owner, is first class all the way. He was here on a Friday even though they were extremely busy and repaired my sink and clog in no time. He also gave me tips on how to keep it clean moving forward. They were reliable, honest and professional. Highly recommend. read more

Never tried their service because they refused to come out to give a quote. Instead quoting several thousand dollars without laying eyes on the project. John spoke with my sister and was very rude, stating"Well if you've had other people come out to look, why isn't it done by now". It's called getting estimates. If this is how you represent yourself to potential customers, I'd hate to see the quality of work. read more

Called them to come out for a clog in the kitchen/ washer line. Pretty standard call. They didn't offer a quote over the phone so they came on site and told me it would be $300 to snake from the cleanout valve. I said no thanks because I knew this is a common task and should not be that high. Mercy Plumbing still charged me $30 for them having to come out. Other plumbers were able to give me a quote for this over the phone or text and quoted me between $125 and $150 for this job. I ended up going with someone else. read more

Lied to me about the price. Quoted one price, was given another when they came through. Then couldn't fix the issue with the pipes because of roots growing in it. Wanted to charge me $$$ for that, and if I didn't want to get that done I still had to pay $300. Owner is rude and and asshole but his employees are nice people. Feel bad for them. read more

5 Stars! HIGHLY RECOMMENDED!Been looking for a plumber for some needed repairs/replacement on our 20 yo house. Called Mercy Plumbing to check out what needed to be done and how much it will cost, and was surprise to know they do free estimates. Who can beat that? I called 3 others but all were charging a service call fee. The day came for the service, The office kept as informed on their arrival by text or phone. They showed up on time wearing mask and shoe covers ( really appreciate that) after inspection they gave us an estimate and opportunity to haggle with the cost until we all agreed on it. Within hours they were back to start the job and finished to our satisfaction. The crew were very polite and courteous young men, and by the way they did the work somebody trained them very well. It's Good to know we have a reliable plumbing company in our neighborhood. read more

This is our second time having the guys from Mercy out to our home. The first time was to repair toilets. The second time was more cosmetic, replacing our kitchen sink and faucet. Each time they came, everyone was knowledgeable of their craft and took the time to explain each step of their work. I thought the prices were fairly reasonable each time. I would suggest scheduling on a day where you have some time. Unfortunately with plumbing, issues can arise that may take a little longer(that's with any type of plumbing) But you will not be disappointed! I'm planning to make some other changes in my home and will definitely call these guys out. Pic attached! read more

Mercy Plumbing - Plumbing Near Me - Katy, Texas

I can't believe how rude the man that answer was. He did not even let me finish what I had to say. What kind of business is this. I just wanted basic information about water filter installations and he cut me off so quick. You need better customer service. So RUDE! How can you be in business. read more

John was prompt, knowledgeable and extremely helpful. The appointment time was short, sweet and to the point where he resolved my running toilet issue immediately. We have already scheduled repeat service for future preventive service. This was not the first time we used Mercy Plumbing. He earned our business based on his first visit. Call John for all of your plumbing needs. read more

Did the job well and quickly. They can come out on weekends with a emergency fee (I think it's about $160?). But their service is very expensive. I forgot the exact numbers, but approximately fixing clogged kitchen sink is like ~500ish and repairing a shower head is like ~300ish. read more

Great and fast service! I was really happy they were able to come out and help my tenant check their water heater The owner is nice and even gave me a discount for the service because my tenant mistakenly told me It was the water heater instead of the actual heater I will definitely use them again read more

Last Saturday, I noticed a large amount of water that appeared on our foundation slab. As we have not needed a plumber since moving fairly recently to this area, I was concerned that we choose a good company to handle this emergency. I was of course also concerned about what a weekend service call would cost. I looked at recommendations on the NextDoor App, and decided to call Mercy Plumbing. John was quite responsive and came quickly to assess the situation. It was a leak from our refrigerator. He replaced the line, and the Saturday service charge was reasonable. After we dried out the area behind our refrigerator and got the refrigerator moved back into place, we were not getting water from the front of the door. As the refrigerator was heavier than we were able to pull out, I texted John and he came back out at no charge. It turns out that we had crimped the new line when pushing the refrigerator back into place. I was impressed with the initial service call, as well as the great customer service shown in the follow-up. I was prepared to pay another service call. I was surprised and pleased to have him not charge, especially since it was inadvertently our fault. I will definitely be using Mercy Plumbing whenever needed in the future, and I definitely recommend the company. read more

I called these guys after hours with two clogged toilets that weren't responding to the plunger. They were at my house in about an hour and not only did they snake both toilets, but they fixed a water pressure issue I was having and adjusted the tank in one of my toilets for no extra charge. Gave the kids fidget spinners and made their day too at all at a reasonable price. read more

John came out to our house the day we called him. He did everything we asked of him and more. He was up-front, friendly, knowledgeable, and went above and beyond for us. I know, from other quotes, that he could have charged MUCH more than he did. We appreciate the fair price very much. He worked on our gas line, and made our family feel very safe while he was doing the work. He threw in a few extra repairs for a very discounted rate, also. He also provides a warranty on his work - which is great. They also cleaned up after themselves! We would recommend him without hesitation. We have had a very hard time with plumbing companies in the past, and this was such a different experience. We appreciate it. Thanks, John. read more

My bathroom was flooding over the holiday weekend and the owner of mercy plumbing came over within 30 minutes of calling. Fixed the base of the toilet and replaced a part in an hour. Very friendly and trustworthy experience. The part that was replaced was faulty and my toilet continued to drain (at least without flooding) and they sent someone to replace it free of charge. Overall great experience. read more

I gave them a try. Will not use them again. Main drain to upstairs bathroom was clogged. Something I couldn't fix, when I tried. When I called about the issue, I talked to John the owner. He said without looking at it, it was the AC drain and it would cost $195 to get it fixed. Then it was $300....... Now, I had told him that nothing drains per in our conversation on the phone and in person, but for some reason, he knew better more than I did. I was told the house has very messed up plumbing and not to code several times. The house is 40 years old, Jezz. So at the Mercy of the plumber, he finally cleaned the main drain and found a piece of plastic wrap clogging up the main drain......Total bill.....$600.00. I was able to use an online coupon when we settled the bill, so I guess I got a deal..... read more

Terrible. If you like working with a dictator choose Mercy. The owner accepts no questions about his work and has a haughty attitude if you have real pertinent questions. Pick another company if you want a peaceful exchange regarding your plumbing concerns. Truly the most rude and overbearing person I have ever met. read more

Great customer service, was prompt to respond, quick to visit, and reasonable quotes!

BEST SERVICE! John and Jona are very efficient and professional. Easiest people to work with and do it at a great price. I highly recommend them and will continue to call Mercy Plumbing for all of my future needs! read more

BE EXTREMELY CAREFUL AND CHOOSE A DIFFERENT PLUMBER. absolutely rude, unprofessional man. how many times has mercy plumbing come out? 2 times!!! how much money paid? too much. WHEN IT HAPPENED A THIRD TIME, we asked him to come clean the AC LINE (the recurring issue) for free since we just paid him a fortune. HE REFUSED. i said it was unacceptable. DO NOT TRUST HIS REBUTTAL that will surely follow. HEED MY ADVICE AND CHOOSE A DIFFERENT PLUMBER. have you read his other negative reviews from other people on him? UNPROFESSIONAL. I will also be filing a negative review with BBB since yelp only goes so far. UPDATE: JUST GOT A TEXT FROM MERCY PLUMBING SAYING THEY ARE GOING TO CONTACT A LAWYER TO SUE ME FOR DEFAMATION. UNFORTUNATELY, TRUTH IS AN ABSOLUTE DEFENSE AGAINST DEFAMATION. UPDATE 2: LENA, THE OFFICE WORKER JUST TEXTED ME THIS. ALL GRAMMATICAL ERRORS ARE ALL HERS: "you're not even the owner of the house you're the daughter and live with the mother and eyes I can see on your reviews you have nothing else to do but right bad reviews about businesses You must not have anything else going on in your life I'll make sure to share all your information with local plumbing businesses That you are not the type of customer that any business would want... your welcome" THIS IS AFTER I TOLD HER REPEATEDLY NOT TO CONTACT ME OR I WOULD CONSIDER IT HARASSMENT. See how unprofessional this company is? I had to block her number! The owner should read this review and re-evaluate Lena's employment! Ridiculous! read more

If you like dealing with incompetent people call them. The guy that came out quoted me $375. I said that's too much. He said how about $275? I reluctantly agreed but then got him to change the pee trap and check some other things for no extra charge. Very nice young man but I think he's been taught to see what you think the customer will pay which is why they won't give a quote over the phone. I started to write him a check he said we don't take checks. I said well they should have told me that when I set up the appointment. He ended up taking the check. That was the middle of May. I called several times to extremely incompetent office workers to find out why they hadn't cashed my check. No one knew. Was told the owners wife would call me. She did and assured me she had my check and would go to the bank the next week. That was the first part of June. The owner called me September 25 to say he had just found my check in the back of his desk and wanted to know if it was still good to cash. I hung up on him! read more

Tommy took my payment with no problem. But sending a receipt is impossible to receive. I requested 4 *FOUR" Times and Still no receipt. I called and empty promise to email me a receipt. Just Terrible Customer Service After the Service. I am a Realtor and will not be recommending you to my clients. read more

John came out fixed my clogged toilet. He did a great job. I would recommend him anytime!!!

Although their response time was great, the owner of the company needs some training in customer service skills. They came and installed a new water heater, but did not put it on a setting where the water was hot enough. I called and the owner called me back and insisted that I go up in the attic and turn the dial myself if I wanted to. He insisted that the plumbers cannot put it on a high heat setting. He reluctantly sent a tech out and the tech made the switch real quick, and never mentioned that he was not allowed to put the setting to high heat. Second time dealing with this company a few days later for another plumbing issue and again the owner calls and has an attitude and does no let me explain what the issue is. He rudely interrupted me while I was talking and said, " are you going to be home or not?" No customer should have to deal with a rude technician, much less the owner of the company. I just told him I would rather have another company come out to my house. read more

Great customer service. I had some water damage in my home due to a crack in bathroom pipe and John came out and was able to fix quickly. Very polite and professional and walked me through what he believed the problem was and how he was going to fix it. Will use again. read more

John with mercy plumbing does a great job he is very upfront and keeps his word. He replaced my tub in my upstairs bathroom raised my shower head location and completed all the necessary re-piping with ease. 5 out of 5 would recommend to anyone performing plumbing work. read more

Brianna in was awesome and really proactive in getting us on the schedule! John and his crew did a great job and were professional. He explained everything thoroughly and tried to find the best solution for us. read more