I have worked with Paul and his team about five years, with my 1997 S500 and 2011 E350. He has done routine maintenance work and also more challenging projects (like replacing my engine for around $3K). He and his team do excellent work. His fees are reasonable (and rarely take my breadth away, a common problem with German luxury cars). My only concern is that he's often slow in finishing projects and deadlines tend to change. The shop is in a rather remote corner of Mountain View, but easily accessible from 101 and Shoreline. He was referred to me by Ed Pak, owner of the well-respected car mechanic shop, Mechanica. Ed had vast experience repairing cars but said that Mercedes Werkstatt would be able to fix more difficult problems (which Paul found to be routine). read more

See all

These guys are just wonderful. Skilled, knowledgeable, honest, and pleasant. I cannot recommend them enough. Paul knows and loves all things Mercedes. The shop is fun to visit too. It's a bit like a Mercedes museum too. read more

Paul was great in helping my 89 560sl I got from my grandmother. He took care of the car for an extremely reasonable price, and my car is running perfect now after needing multiple adjustments and fixes. I would recommend this place and will be coming back. You also know this place knows what their doing when you see the amount of older mercedes they have around the area read more

The most honest Mercedes shop around the area. You can trust their work and prices any day of the year. Paul goes out of his way to help you out on major repairs. They are a bit disorganized and moody, but solid work and ethics. read more

I was going to write a review when I went to this place for service last year, but let it slide. I was just there today, and have to tell someone about these guys. Last year my car made horrible engine noises, and quit running. I towed it to Mercedes Werkstatt, and I just *knew* I had blown the engine, was going to need an entire rebuild. They called me the next day, said I had a cracked oil pan, and had fried a few gaskets and whatnot, but that the engine was fine. They could have ripped me off SO bad! But didn't. Today the problem was less dramatic, but the outcome was just as astounding. I was certain something was wrong with one of my brake calipers--squealing and chirping from one wheel when the brakes were applied, and tons of brake dust on that one wheel. I asked a couple of men friends who know cars, and they said yeah, don't let it go too long or you'll gouge up your rotor and have to replace that, too. So I was bracing for a several hundred dollar bill to be paid. This was not exactly in the budget. They ran the car up in the air, whacked on some of the undercarriage, felt it up, and said no, the brakes were in good condition. All four of them. They did not charge me for looking at it. I asked if they had a brand of oil they would recommend for my type of engine. Paul, the head honcho (can a German guy be a 'honcho"?) asked if my oil was low. I was not sure. He checked it, it was a quart short, and he had one of his assistants put in a quart of expensive synthetic oil. So I asked how much I owed for the oil. Paul waved me off. Can you believe this? I still can't. My usual experience with auto repair places is: I bring it in for a broken dome light, or some silly thing, and they tell me I need a new drive shaft and pistons or whatever, and by the way, get our extended warranty, and all this can be yours for a mere $4,300.00. The only downside I have discovered? These guys did *not* call in Martha Stewart to decorate their office and waiting room. Horrible horrors! I won't say more about that. An honest auto repair shop. I am beyond astonished. I AM grateful. read more

Paul seems very moody, temperamental with unpredictable erratic behavior. He seemed friendly and courteous during my initial visit, so therefore, I scheduled an appointment with him. During my actual repairing visit, Paul first said the praises I made complimenting him as an honest mechanic did not work with him, it only worked in my part of the world, (Is he being racist?) Then he said I was pressuring him by hanging around his repair facility, I did not schedule a ride so I had to stay behind waiting for my repair work done. Lastly, to my biggest surprise, Paul referred to my own personal belongings as "sh*t" when he said "you go get all you sh*t together and leave!" I really do wish I had not made my repair appointment with Paul and not understand what is wrong with him. I only can recommend you not to visit him for your car repairs! read more

This place is awesome! The really knows Mercedes inside out. I had a water spill into the gear shift, the car then becomes hard to shift. Two mechanics shop told me that it'll cost ~ $1k to change the gear shift box, which I am a bit hesitate as the car is a 2001 CLK430. At 1st, Paul, the owner is very accommodating on the schedule. Then the cool Neil, just diagnosis quietly, & in ` 20 mins, he fixed it all by just resting the circuit. In the end, they do not even want to charge me!!! As an engineer with a Ph.D degree, I can only say they know their work VERY WELL, which makes a day & night difference. Highly recommend if you owns a Mercedes!!! read more

Paul and Neil are there real deal. Bought a use 92 300TE wagon in 2000 and the cars still running like it was new. Had found them in 97 with a previous wagon my son had driven into a ravine up Old La Hhonda Rd. Best car ever build and the guys to keep it running. They know me better than my doctor. As other have said they are the most honest guys around. read more

If the thought of taking your MCB to the dealership to chat with a "service consultant" strikes fear into your heart then take your Mercedes to Mercedes Werkstatt in Mountain View. Paul and Neil are MECHANICS and they know Mercedes Benz inside and out. No coffee, no donuts, no current newspapers, no Musac, no unnecessary overhead, no uniforms (OK, blue t-shirts) Simply Mercedes repairs at a reasonable cost. Numerous times over the last nine years I have called them with a problem and they took care of it the same day. In anticipation of a "road trip" I once asked Paul and Neil to take a look at the car just to make sure everything was in good working order. When I picked the car up later in the day I asked Paul "How Much?" His reply, "No charge. I didn't need to do anything." Believe me, it's good to know a MECHANIC, as opposed to a "service technician". read more

Paul helped my little brother out with his CLK430. Very upfront guy who wont try to sell you something you dont need. The car had a slight front end collision which damaged the radiator and hit the alternator. We dropped the car off really last minute but Paul was still game to fix the car. His lot is pretty big so he can most definitely find a place for you to park your car until it can get fixed. Estimated time to fix was about 5 days, even after our last minute drop off. Good solid work for a reasonable price. read more

GREAT! Paul is easy to work with, knows exactly what is wrong with my Mercedes GLK 350 even before I finished the sentence.

We've used Paul at Mercedes Werkstatt for over 20 years....We really respect his opinions and expertise. He's kept our Mercedes running and running and running. Recently we lost one of our beloved Mercedes and Paul suggested a year and model to replace it, we found one and got his seal of approval. Made replacing our car easy. Thanks for all your help! read more

I had to take a moment to write a review for the Mercedes Workstatt. Three years ago, I trusted Paul and Neil to repair a few mechanical problems on my 1971 280SL. This was my second or third visit to them...so, I knew I could trust them. I asked them if they could keep the car for a few months while we finished a construction project and they happily agreed. Little did they know, the project expanded and the time frame of a few months became THREE YEARS. Never once did Paul or Neil pressure me to get the car when I would call to check in. Instead, they simply told me "...it's here, do not worry about it." I was able to pick up the car yesterday and they had it ready to go and went as far as to wash it for me. In addition to keeping the car running well, they have offered to help me find a body shop to have the car painted. They genuinely cares about this car. I find their work very reliable and a good value. They help me take car of this vintage car and knowing I can trust them is the best part of doing business with them. read more

The guy who didn't get his AC fixed must have done something to annoy the folks. I've been going to Paul for about 25 years. About 5 different cars (and one of them for 220,000 miles of driving). Never had a problem. Paul doesn't take a lot of guff though. Nicest guy in the world, but don't be rude to him. Oh, he has a pretty strong and loyal client base, so not everyone can "get in". Basically, he can afford to work with decent folks and tell the others "no thank you". My story? Had a 1984 300 TD Wagon with bad AC. I'd just bought it with 110,000 miles on it (have added 220,000 more since). Took it to various mechanics "shopping for a mechanic". I'd put gauges on it and knew the high side was high - compressor working something plugged. Universally the places told me I needed a new compressor for several hundred dollars. (I let each one fix some other minor thing for their trouble and moved on.) Went to Paul. He put gauges on it. Said "High side high". I said (waving money...) "So think it needs a new compressor?" His answer? "You silly? High side high, compressor fine. Something plugged." He later found a shipping plug had been left in a new AC radiator as part of a prior repair... not on your typical diagnostic flow chart. Cost was a couple of hours work, no compressor... Paul is the only mechanic where I've ever felt comfortable handing him my keys and my wallet and saying "do what it takes". They mostly rebuild transmissions (many folks getting a transmission repair locally will have one of theirs and not know it, as they service a lot of local shops). So he has a little machine shop in the back. For one of my antique cars, he has occasionally made parts for it. Now that is service. He also can machine (turn) brake rotors on site. Last time I was there he was welding supports onto a rear frame that had cracked. His degree is in manufacturing, and I've seen him 'remanufacture' many broken parts, but this was the first time I'd seen him remanufacturing the axle to body elements. His welding is like artwork. Bottom line: Does everything the car needs, doesn't do what it doesn't need, charges less than expected and does more, always honest. That last part can be an annoyance to some folks who "don't like the message", especially if it is about their desirability as a customer... Also knows more about these cars than the dealership. I've got a 1979 that the dealer can't tune up (points - needs dwell meter and 'the touch'). Paul does it great. The dealer scratches their head and says "Points? Hey, Larry, we got anybody knows points?" My only complaint? If you go in and say "Needs Foo, look it over" when you come back you will likely find that "It needed Foo and Bar" and both got fixed. Depends on the seriousness. I've gradually come to appreciate that's a feature. If it's a several hundred dollar "Bar", you will likely get a phone call first, but if it's just "Needed oil change", you will find the oil was changed. It was what was right for the car. In reality, once used to it, I find it comfortable that the car doesn't sit for an extra day as we play phone tag on "little stuff". I started off with "Mechanics Paranoia" and was sensitive to other shops trying to "pack the bill". I've now finally become comfortable just saying "Do what it takes, let me know the bill" because I know it will be right. Both for the car, and for me. As others have noted, if "Bar" was some little thing, like a burned out tail light or a quart of oil or some brake fluid, it's often just done and not on the bill. Can be a bit disconcerting when you go to get all worked up about work done but not requested to find it wasn't charged... kind of takes the whole motivation out of the rant build up ;-) read more

I went there for a A/C problem and they basically said they didn't want to fix..What a bunch of rude DA..especially the owner...HE was snearing at me..wow -just beware of these idiots read more

My husband and I have been bringing our cars here for years and have always received excellent service. Paul and his men know exactly what they are doing and they do it well. They are honest, thorough, reliable and worth the drive from San Jose. If you drive a Mercedes, this is the only mechanic I would trust! read more

I have been bringing cars (6+) here for 22 years, as well as referring people. Paul and crew are excellent. I let them tell me what needs to be done and it always ends up better than dealers. He got my 300E to 375,000 miles. read more

Paul and his crew have been taking care of my 1982 Mercedes Benz 380SL since 2006. They provide great service at fair prices. "The Customer is King" is their motto. Repairs from an engine rebuild down to a standard lube and oil change have been done and are great. read more

I have been meaning to review this place for the last three years. They are fantastic. What I just read in Ashley C's review is exactly the way they work--VERY honest, and comprehensive. Paul will always tell you what's wrong, what's no big deal, what needs immediate attention, what will wait for a month, or a year. I will stop in for a little adjustment or a question, and if I'm on my way out of town, they will just tack it on the next bill, and usually at far less than I expected. They know how to keep customers coming back. read more

Paul and everyone at Mercedes Werkstatt are amazing--zer guht! top notch and knowledgeable no fur fur but honest "were" 6 stars if u ask me and Bruno read more

The best service! I drove in this morning low in coolant and they fixed my problem in no time! The best!