I post this sadly because I really want places like this to succeed, to help out homeless kittens and cats. Two stars given because the facility is clean. The staff were pleasant and professional and kept smart, watchful eyes on their visitors. The adult cats seemed happy and healthy, and had access to fresh water and food, along with comfortable bedding and fun activity perches on the walls; shy ones had places to hide.
I take away one star for the absence of ordered coffee that wasn't delivered until I said something to the staff more than halfway through our scheduled time slot. More importantly, I deduct two stars for the way the kittens are handled.
Kittens must either stay in a 3-level open air cage, where they watch the adult cats run and play, literally a foot away from them....or they are allowed out into a visitor's arms, and visitors get strict instructions to NOT let go unless they go back in the cage. So they watch the adult cats get to play with string toys and crackly fun figurines, and they, of course, squirm and cry out. The kittens have nowhere to exercise or use up their energy, except in that three-level, 24" x 36" cage. When I visited, there were three kittens crying to either get out of the cage or to be let out of a visitor's forceful clutch. I found it really depressing and heard another visitor say she wasn't coming back.
If local animal rescue groups (rightfully) insist on kittens being adopted in pairs, for the kittens' benefit, then cat lounges and cafes charging $18/hour to visit adoptable animals NEED a separate, spacious-but-glassed-in, safe-but-tricked-out enclosure, for kittens only, where visitors use hand-sanitary gel upon entry and exit, to allow the kittens to run and play happily as they should. Keeping those beautiful kittens happy will bring visitors back, which helps the business; it will also make the kittens more adoptable...and that's the whole point, right?" read more