Wonderful service and I like the yogurt also the toppings the yogurt wasn't to blend or to frozen it was just right n you technically paying for your portion and it get weigh .67¢ read more

LISTEN TO THE REVIEWS!!! We did not, and went anyways. No sample cups allowed "to control costs and manage hygiene." Half the fun of getting frozen yogurt, hell any ice cream shop, is trying samples and crafting your bowl. I have to assume since the only person working was the owner that she is serious about controlling costs by not having to pay any employees. We just walked out, terrible experience and hope someone new takes over this franchise soon. read more

We had a very pleasant experience this week. The cookie butter was delicious and i love that we can get small amounts especially bc the kids dont finish normal serving sizes. The staff gave us coloring sheets too which was a bonus. read more

The owner is extremely rude and unprofessional, she only gave us 1 small test cup and gave us "rules" to follow, only use it once and that's all you get. As we continued to fill our cups with ice cream, a little bit had fallen out of the cup onto the side of it, therefore we licked it... obviously, and immediately after, she scorned us saying that it is not hard to miss the "big target" of a cup. I therefore said, "it is actually kinda hard" and then she laughed at my face and said no it is not!!! So stingy with icecream the company provides, clearly her earnings are very little. read more

This place is never open. We have come back multiple times and they don't follow their listed hours. I asked around and was told they only open when they feel like it. Don't waste your time. read more

Menchie's Frozen Yogurt - Not open at 3:32pm - Desserts Near Me - Cincinnati, Ohio

My 3 year old and I went in for frozen yogurt. The yogurt was not frozen and the lady behind the counter was rude. She scolded my daughter while we were picking out toppings and continued to scold other people as they were going thru the line. This place sucks and definitely won't be returning. Hire someone new. read more

We loved the frozen yogurt. It was very very tasty. However, the service and the people working there were not so friendly. First off they opened 20 minutes late from what it said on the sign that they were already opening late. And when we walked in, they did not have the Fruit toppings, or the other bakes toppings, ready to go even though they were already late to open. When we walked in, we thought we were going to be greeted with a smile, but that was not our case as the lady behind the counter gave us attitude when the frozen yogurt machine only squirted out liquid and not frozen yogurt. I would recommend other places nearby if you're looking for friendlier service. read more

Cute little shop with a nice little seating area out front! We were greeted promptly upon entrance. As with the DIY yogurt places, we reviewed the flavors on offer for the day, finding several options, one of which was sugar free (chocolate mint) and a vegan option (dark chocolate mousse), plus more typical flavors like vanilla, chocolate, and tart, and fun flavors like a pineapple coconut smoothie (great summer option!) and an Oreo birthday cake! There was a great selection of topping options, including fruits, candies, nuts (clearly labelled), even brownies! At check out, the friendly staff person provided us with napkins and their signature cute reusable spoons. We enjoyed sitting out front to enjoy our yogurt concoctions! There's a small shared parking lot in front. read more

Menchie's Frozen Yogurt - the front of the store - Desserts Near Me - Cincinnati, Ohio

This is a great little self serve place. The nice lady/owner helps you with whatever you need I get the vanilla yogurt and add sprinkles. It's great. It is cool how you weigh your purchase and that determines price. read more

Menchie's Frozen Yogurt - Menchie's - Desserts Near Me - Cincinnati, Ohio

Yogurt was delicious, fun with kids to add toppings, great service. Convenient family friendly fun stop

DO NOT GO HERE. The yogurt was mediocre in contrast to other locations. However, the customer service was horrendous. immediately upon entering, we were greeted by an uncomfortable atmosphere. The assumed owner was instantly staring at us. She continued to watch our every move while serving ourselves. She refused us any sample cup which is a vital part of the menchies franchise. She scolded my boyfriend in a condescending and belittling tone for how he was retrieving his toppings. She then proceeded to force us to wait to pay while she gathered snacks for herself from the toppings. This lady was incredibly rude and totally worth not giving any business again. ;( read more

Been going here for years (pre-Covid). It's always very clean and service is terrific. They always check to see if I have discounts on my account. If toppings are low, they insist to get me fresh ones. read more

I love Menchie's in many locations but this location I am finished with. The owner hovers over you when the allowed samples and now we were told it's corporate policy not to give samples. So 2 days later we are in another city and stopped at a Menchie's and surprise they still let you sample so I asked and was told there's no corporate policy about not giving samples - so she's rude and she lies. Not good customer service. We will not be back. read more

the lady yelled at my friends for trying one ball of boba and a little boy for putting the toppings on wrong

The Woman inside of the store has discontinued sample cups and if you try and have try some from your cup she tells you you have to throw out your cup and get a new one read more

Drove through the area coming from Chicago, and decided to stop in for a quick yogurt. The first thing you feel upon entering is that something is definitely off. The lady with dark ebony, curly hair (apparently the owner) approaches you and /demands/ that she serves you your sample flavor (one that you are compelled to know before entering). She then serves you, with exact precision, half of a small sample cut and cuts off any excess yogurt if it's too large a sample. I have never seen someone control their 'samples' in such a way, nor have I met an owner that bashes you for asking for a sample in the first place with patronizing comments such as 'you sure you don't want any more samples? You know they're free'. After leaving, I decided to check the reviews for this location, and... it stunned me to read how others have had similar--to worse experiences with this woman. I've seen how she reacts to negative reviews and critiques, therefore I'm sure she'll read and respond to me-- so let me simply say this; if you plan on keeping your business afloat, then I suggest you either a) change your attitude or b) hire employees to tend to your business for you if you do not know to to relate to people, or even properly socialize with them. The people that walk through your door are your PAYING customers. They should not leave feeling discriminated, degraded, or ashamed. Albeit, I know the customer is not always right, but after so many many customers try to reach out and complain... maybe it's time to accept that the problem is you. Nobody is superior to anyone. Children will be children, and every person has a different personality. If you cannot function, or handle conversing with different kinds of people, or if serving others isn't enjoyable to you then you shouldn't be in the food business read more

I felt very uncomfterble I have a service dog and the owner roxanna made me very uncomfterble proceding to asking is he a service dog multple of time which the answer was YES and telling me about how a customer had a allergic reaction from a previous service dog in her store. thier for the customer that was allergic shouldve removed themselves from the restraunt its not like i can remove a disability He is very well mannerd and trained But in all she wasnt super service dog friendly I felt very discriminated against read more

Wonderful service! greeted when we walked in and the lady was so welcoming and helpful and she cared about our safety. Prices are great and the yogurt was amazingly wonderful. we will be back!!! read more

The owner was so kind and friendly that we came back a second night in a row. She recognized us and greeted us with a smile and said she was excited to see us back. When we were leaving, she asked when we would be back to see her (we live out of town and she remembered that from last night). She also made my kids feel welcome and comfortable. The store was very clean and she worked hard to make sure things were wiped down and clean for all the customers. We will definitely be back! read more

The yogurt is very good, but I never get to have it because the hours don't match up with the website. It's super annoying having the drive 20 plus minutes for nothing. read more

the cutiest worker I have ever met. she was so welcoming to me and my friends and made the place feel like home. I would recommend to everyone read more

I was so pleased with our visit to Menchie's today. My daughter has an egg allergy and eating out can be stressful. The person working was so helpful and showed us where all the allergen information was posted or kept in the store. She treated my 2 young kids nicely and the yogurt was delicious. I also love that there are multiple vegan options! I am sure we will be back! read more

I took my wife and parents this place over the weekend and it was our first time there (recently moved to Ohio). Although thisnplace had less options, I still liked 2 flavors. However, with my experience in the store we will not be visiting this location again. The lady in the store laid out 5 sample cups for us to try. I asked her for a spoon, and she made a snooty comment for not carrying them. My mother not knowing tried to re-use the cup to try another sample, the lady yelled at her and told her not to. I get it's their rule, but she didn't know how to talk nicely. Don't we use the same cup to add more than 1 flavour anyway? She had advertised a $5 off if you download the app advertisement everywhere. So my wife downloaded the app. As she was doing that, the lady told us to keep moving and not block the store.. THERE WAS NOBODY IN THAT STORE BESIDES US!!! When my wife weighed hers in the end and paid, she mentioned the app only to hear from the lady, "Of course you do, that's why I was waiting for forever," Maybe she needs to learn how to talk to customers or maybe how to be nice in general. There are other frozen yogurt places nearby we can try next time. You will be losing business from us 4 for sure. read more

I love this place! Excellent quality yogurt and toppings! We come here all the time and during these rough pandemic years it is one of the stores I have always felt safe as a costumer, as a healthcare worker I appreciate the effort she makes to keep her customers healthy read more

The offerings, food quality, and cleanliness are fine but we are DONE with this location due to how uncomfortable we are made to feel every single time when we go there. She has treated my children rude, my in-laws rude, and my elderly father rude as they have tried their best to be as neat as possible, pay as quickly as possible and generally try to not take up space in her presence because of her judgments. Such an utter shame. read more

AMAZING!! By far our absolute favorite Menchie's or frozen yogurt place anywhere!!! The owner is an absolute sweetheart, she always makes the experience so fun!! and the frozen yogurt is delicious, all the toppings are so fresh! 10/10 recommend! read more

Menchie's Frozen Yogurt - a person holding a bowl of ice cream and strawberries - Desserts Near Me - Cincinnati, Ohio

The owner of this store is one of the sweetest ladies I've ever met. She always greets us with positivity and love. She is friendly with all customers and runs a clean, positive store. She switches flavors out weekly and everything is always so fresh and delicious! :) read more

Best Menchies in town! Been going to this menchies for years and Roxanna has the best customer service along with delicious flavors and toppings! Even before Covid the store was always clean and sanitized, and now has hand sanitizer and gloves available for you to wear to keep everyone safe. Love coming to this menchies! read more

I was actually on my way here to get some frozen yogurt, but I like to try things before I buy and I have a busy 3 year old...no thanks. Everybody isn't lying or imagining the rudeness and uncomfortable feeling they have. read more

Looking forward to this all day. Website and google says open, come by at 6:15, closed. So disappointed.

This place is the best. The owner is the sweetest most kindest lady I have ever met. She is quite literally angelic. Additionally, she keeps up with all flavors, even vegan and non diary ones. So yummy would recommend to anyone read more

To begin with the positive: the quality of the frozen yogurt was great, and they have among the best selection of toppings compared to other froyo venues around Cincinnati. Nonetheless, I cannot justify returning to this Menchie's location. The owner was incredibly rude, and I will not in good conscious continue to give her business. She leaves out sample cups, but apparently REALLY doesn't want you to use them. I took two sample cups, and mid-way through filling my second cup, she addressed me and said, "Have you made a decision? I don't want you to get full before you purchase anything. I have to pay my rent you know!" I get it: I'm sure she occasionally has rude patrons who will gorge themselves on 10 free samples and not buy anything. But that is not what happened with me. I got two small sample cups, which was apparently unacceptable in her eyes. To confront a customer as she did shows a total lack of understanding about professionalism and customer service. It is fortunate that she is the franchise owner, otherwise she would certainly be out of a job. read more

I've been here several times and I've always had a pleasant experience! I think she is very business driven and may be a Capricorn but it's very possible her tone is being confused with an attitude! She was very firm with a DoorDash pick up driver but the dude brought no thermal bag to pick up frozen yogurt in the middle of the summer! I believe she truly cares about her business and strives hard to make it successful. She's definitely softened from the first time I came in to today's visit. I highly doubt it was ever on purpose. Don't be so hard on People! Her yogurt is delicious and her place is immaculate Besides, everyone deserves understanding and second chances read more

The owner does NOT like people sampling! I think she should just put a sign say "no sampling"; instead, she pretended sampling is welcome and watched you like a 2 year old.... I think people would have more understanding when an establishment does not offer sampling. If you say sampling is welcome, then please stand by those words. read more

Roxanna is fantastic. Super friendly and very talkative as is most immigrants including myself. If you don't like kindness, good service, and a clean establishment then I don't think this is the right place for you :) read more

The yogurt is really good and great flavour vaService isn't friendly at all. The owner and workers are always trying to correct anyone who enters. Looking at kids like they are being policed. read more

I'm not sure how this establishment has received so many negative reviews! I've taken my very rowdy twin boys here more than once and never experience anything but patience and hospitality from Roxana. The frozen yogurt is always delicious, the toppings fresh, and I certainly never feel anything but welcomed! My personal favorite flavor is the cheesecake with Reese cups mixed in, and my boys usually stick to vanilla, chocolate, or strawberry. Every time we've been in this location our experience has been exceptional. read more

The owner has no customer service. All the toppings are in single containers due to COVID. However, the portions are huge. Nobody wants that much topping. I tried to throw some excess away but I got scolded by her and says she needs to be compensated for that. It's just an unethical tactic to get you to pay the most money. She's so patronizing, unethical, and greedy. All the negative reviews are true. It baffles me why people would support this place. read more

Always have a great time getting our favorite dessert from menchies !!! Roxanna even gave us 10% off for being college students and our treats did not disappoint read more

very clean place- not much to choose from.. very rude service for the price definitely won't be back.