For the past three years we have worked to flip our house in Morris. Fortunately we have Menards three minutes away. I want to give a shout out to a specific gentleman that works back in the department where you need to order something special. I feel bad I don't know his name but he's an excellent employee. It may be Jerry. He's helped me recently with a project and I greatly appreciate it. read more

Menards is nice and clean and pretty good having what you need but try getting help is hard and if you do try getting someone who knows what they're doing is harder , and they need to drop the whole 11% rebate thing unless you actually get the money not a coupon that you have to spend there read more

I love Menards, they always have what I need and them some, and the prices are definitely reasonable

Menards so disappointing when it comes to their plants they take terrible care they're always underwater and look in such a poor shape. They should not be allowed to have plants. read more

Menards - Dying plants - Plants with purple flowers and green leaves are in black plastic pots at a garden center, some appearing wilted or dying. - Building Supplies Near Me - Morris, Illinois

Update. I requested a response from their legal department and didn't receive anything. That is because kicking a person out of the store in spite of their medical condition was not legal. Shame on you Menards, Morris IL. read more

Can't pay cash for propane.told this after being told to pay outside and waiting in line.Unamerican!

So. I purchased a $700+ snowblower last year. poulan pro, a brand Menards sells a lot of ) I ended up breaking a shear pin. No problem I'll just return to the store that sells the unit. Something as common as a shear pin they should have. Nope they don't carry it. They have the tag with no intention of stocking it. You will have to buy it online. read more

Menards - They have the tag for it. But they never intend to actually carry the item. - Building Supplies Near Me - Morris, Illinois

So I went into Menards today to buy the Chamberland B550 garage door opener. Yesterday it was online for $179.99 when I went in today to buy it. The same price of $179.99 was on the tag as seen in the photo. But when she scanned it. It came up at $199.99 So when I asked them to adjust. She said there was a price change today they just didn't change the tag. SO WHAT MENARDS DOES IS RAISE THE PRICE SO THEY CAN OFFER THE 10% rebate so the don't lose any money. So to Farm&Fleet I go. I'm sure after the sale it will go back down. Sad! read more

Menards - Building Supplies Near Me - Morris, Illinois

I called ahead and got a price on an item for $16.99. I went to the store, found the item, and it rang up as $19.99 at the register. I informed the clerk, went back outside and took photos of the item and the $16.99 price label on the shelf. I waited 15 minutes as two different managers CONFIRMED what I had told the clerk. I was then denied a refund for $3, because I was told "whatever the register rings up, is the correct price." That is horrible customer service. Never in my 52 years have I seen a policy like that. If they weren't going to honor their price on the shelf, why make me wait an additional 20 minutes? Horrible store. read more

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I like Menards selection of items in pretty much every department. Not easy to get assistance also in pretty much every department. The thing I HATE the most about Menards is the ridiculous REBATE!!! The tag will say the price after the rebate if you don't watch. Also it's NOT A REBATE if I have to come back to your store to use the money! Plus it's going to take 6-8 weeks for you to issue this store credit (NOT REBATE.) Just give me a decent price and provide good customer service if you want more of my business. I'm done trying to jump threw hoops to mail my request for a store credit within the very short time frame allowed. Oh and it's regular mail so postage applies. I resent everything about their rebate system. Not a fan or a customer of Menards any more. read more

I have shopped here often and have had a lot of staff assist me. I have purchased so many items from here for work on my home. While I like the usual 11% off sale, many of the average everyday prices seem somewhat expensive. I enjoy their plants and fall items, especially. read more

Sometimes I have to go there. Has pretty much everything, generally good service, watch out for the kids who don't know much. Ask for something and they walk you to it most times. Decent prices. Great to visit on a sweltering day just to browse for ideas. Returns mostly painless. Always short lines, and nice that they stand at the front and wait for customer to check out. read more

I have been to a lot of Menards and am a contractor that does a lot of side jobs for people, and I stopped at this Menards.. Wow what terrible service these people at dumb and don't care to even try to be helpful. I had to picked up something for the yard and the security was reading a book and seemed annoyed that I was there then trying to find help to get some wire cut took forever! And the employee was dumb and did not even have tape I had to use my own I AM SO DISAPPOINTED!!!!!!! read more

I find the customer service to be extremely poor. Went shopping for Scouts and when I got to the register the price was double. I showed the manager where I found them, with the prices marked and his answer was it's not my fault that the customers leave a messy store. And that it's a busy day his employees don't have time to clean up after the messy customers. read more

Bought a outdoor glider at Menards.The only way to assemble it was to take it to a body shop and have the frame bent. Half the bolts wouldn't line up. Returned to store. Wrote a check for purchase, now I have to wait 7 business days for a cash refund. Wouldn't have to wait from Wal-Mart. Store credit is all they could do. Even if I showed them proof check cleared. So pay with credit card or cash unless you want your money tied up for a week read more

So I purchased a sliding glass door, but they didn't have it in stock, so I asked about the other ones they had if they had those in stock and they did not. So I ordered the one I wanted told me it was going to be two weeks before it got to the store for pickup. Two days later I call to return it since I found one cheaper else where, they tell me that there is a 25% restocking fee. It hasn't even shipped yet are you kidding me. Even if it had shipped are you telling me in your Huge store where there's so much space you can't put it somewhere and sell it someday your gonna charge me $350 to restock it. get fucked Menards I've spent enough money there for you to pull some shit like this I'm done with you. No more business from me. This is the biggest bullshit ever. Way to fuck over your customers the ones that keep u in business, just because we want to return something. read more

It's 02/08/2014 and I just spent an hour driving on I80 in a freaking winter storm to get 30 degree angle offset for a fireplace. When I finally got there I quickly got everything I need it and off to the cash register I go...and this is where it started. My transaction was declined for $ 220, he tried twice, I then asked them to set the cart aside which had all my supplies and told them I will be back in the morning or Monday to pick everything up. They said " NO "....ok...I started to get frustrated as not only by debit card sucks but the people that work here blow...I left the store pissed of trying figure out why in shit is my debit card not working. Right around the corner was a gas station so I decided to check my balance, so I stop, I swipe and sure as shit I got plenty of money....so I withdrew $ 300 and hauled my ass back to the store to pull up at exactly 9:03pm, 3 min after they close. I walked up the Exit doors and I noticed there is still people at the registers checking out., so I knock...Lady comes up and I explained to her that I was able to withdraw cash since register boy had IQ of zero and couldn't get my transaction through. She made me wait outside in the freaking cold for 10 min to comeback to tell me everything in my cart was put back( really ??? within 5min) ,and I have to come back in the morning even when I told her I drove an hour away....It seemed the staff there had no interest helping someone out who has spent 100's of thousands of dollars over the years as a contractor....Next time one of your sales reps shows up on my job site begging for business I will be sure to tell him why MENARDS won't see a fucking dime of my money. #Menards#Morris#IL#FireThatFatSlug read more

DO NOT BY APPLIANCES FROM THERE!!!!!! I bought a Haier 14.8 cu ft chest freezer there for 500.00 a year and 2 months ago.. It stopped working all the sudden , i lost over 500.00 in organic items... So i called for warranty to get the item fixed after 2 days of run around ,telling me to call service company which i did , the service company tells me i live to far from Chicago , so they wont drive this far to find someone else, they then tell me there NOT going to fix it !! even called Haier company and got the same reply.. Save your money and go else where like Lowes or Home depot ... read more

I love Menards! They have such great selection and I usually save a lot of money there over other big box hardware stores. Just yesterday I saved 18% on varnish over the price I saw at the competitor. We are doing a lot of home repairs so the little savings on each item adds up over the course of a year. Returns have been easy too. read more

Pretty good selection of items, and fairly low risk of things being sold out (compared to Menards' up in the city). The staff have been pretty helpful whenever asked. Returns and price adjustments have been easy. Overall, haven't had any major issues. read more

I used to work at Menards so I know how It is I know it's difficult sometimes. But I never working there or being a as they call It "guest" there had such disrespect from workers. I never in my life had such a hard time get help from a worker, I believe the point of driving into the yard is because I need help loading materials. So if I drive around and you tell me first the wrong place where the materials are located now I haven't worked here in years and we all know everything changes so obviously I understand it's difficult with the store always changing but if Im asking for your help don't brush me off I AM A CUSTOMER. I have never gone into a Menards and had workers be so beyond rude. The store I worked at everyone was pleasant and went the extra mile at this store, not one person asks if you need help which is required for Menards etiquette I know It was part of my training when I worked there for 3 years. Now I will honestly say I will never come to this menards location again. Learn to either train your employees or reprimand them for bad customer service. I love Menards as a store but not this location. read more