I'm not sure what the issue was with this girl (Brianna), but she was very rude. She asked me what i needed help with and decided to walk away and ring other customers up at a cash register while I took out my two items. She then helped another customer that was behind me when she clearly saw me there first. She then asked me what I needed and I told me she couldn't help me and because she didn't handle exchanges and I needed to go up front. She could've just told me that from the beginning if she had given me a chance to ask her before she rudely walked away. I will not be back to this location. I do need to give a thank you to the nice lady that did help me Ena. read more

Large selection of faucets. Employees not very helpful. Lots of fun impulse items near checkout! Menards is a basic, big-box hardware store. Not as nice as Home Depot or Lowes, and definitely no help from employees, but if you know what you want, you can probably find it here. My one big complaint, aside from the customer service, is that when you enter the store you have to go through a turnstyle. But if you are in a wheelchair or have a stroller, you have to unlatch this little gate, open it and go through. Very inconvenient! read more

So we were consistently going to Menards after buying our house since it was the closest home improvement store around. We just kept consistently getting treated poorly by employees. When you ask for the help, they never know the answer (and I'm not asking complex things). They don't know where things are at. What's worse is when someone does come who does know the answer, you can tell they really don't want to be there. We had experience after experience where they would tell us things are in stock and we drive all the way to the farther store and they don't have it. Or, my wife would go alone and ask for help getting 2x4's down and they said no and then reluctantly did it. In contrast, we went to the Home Depot in Glendale Heights recently and it was night/day different. We were asked by 3 people in the first 10 minutes if we needed any help. Later, they helped us get one of the reel lawn mowers down so we could test it and never came across poorly. So go to Home Depot instead. read more

I like this Menard's better than the one in Hillside even though Hillside is closer. It's larger and more organized than Hillside. As long as you know what you are looking for and don't need much assistance from the staff, then Menard's is a good choice over the competitors as their pricing is typically better. As another person mentioned, the only beef I have with them is they don't take AMEX. read more

I like my stores to have focus. If you're a hardware store, sell hardware. If you're a clothing store, there's no reason to have gardening tools or lawn decorations. Ice cream parlors don't sell sushi ... so why does Menard's have greeting cards, sweatpants and giant boxes of cereal?! We usually go to another *cough* big-box home improvement store, but happened to venture up here for a few things and to look at the Christmas light selection. We found what we were looking for, but it took a good long while, and the cashier was slow and unfocused. The whole time we were wandering around, nobody asked us if we needed help either. I don't need to be pestered, but if you look sort of aimless, it's nice to be asked. It's not a terrible place to shop, by any means, but I'm just not a big fan. Unless we happen to be nearby or they're having a great sale, I think we'll stick to that other big-box home improvement store... read more

It's my go to for lighting fixtures, home repair products, cleaning products, yard accessories, batteries, snacks & a lot more.

I prefer to see my clowns at the circus, not when Ordering bathroom vanities. 2 weeks after placing order, was told it was never ordered. The blame was placed on me. When finally ordeted, received email that the wrong sized was ordered and received. Hey Menards, get a clue on service. read more

Big ass store which is good and bad. Good in terms of selection, bad in terms of having to schlep all over god's green earth to get paint and then potting soil. Good deals can be found, typically with store credit rebates which are fine if you come here a lot. Typical products might be lower in quality than what you find at Lowe's but the prices are lower as well. Store personnel are not as educated on products. read more

Great price on bird food and they sell the Sunday Tribune for $1. Yes, I just wrote the same thing on the other Menards location I frequent but that's mainly what I purchase here, although it's also good for random plumbing parts when doing a renovation. read more

I was in Menards Glendale Hieghts today 6/27/2019 and was buying glass tile for my kitchen wall with my wife they only had 3 boxes left and 6 pieces they were all cracked the cashier brought over the front end supervisor and with a horrible attitude she called the dept. head he said give the 1.50 off she started to argue with another customer about his counter top that he had bought.Then I had ms. bad attitude call the store manager he came he was really the out door manager he could not help I told him they were worth a dollar, so when I went to the customer service desk a young lady another bad attitude told me we would rather return them to the manufacturer we will get more money for defective product. Hello Home Depot good by Menards and all your employees with there bad attitudes. Enjoy your tile !!!!!!!! read more

My husband and I were shopping for a bathroom vanity in the afternoon on Saturday December 12, 2020. Diane helped us with our many questions and ordering our cabinet. She was awesome! So friendly and knowledgeable! We had already been to a few other home improvement stores and no one was as helpful as Diane. Great employee! read more

UNFORTUNATLY (grrrrrr.....) One painting attendant gave me a high grade interior/exterior paint but I told her I was painting my son's front PORCH! Why not tell me about the PORCH AND FLOOR paint? After painting 3/4 of it, and it HAD to be completed that day as the home was going on the market the next day, I was wondering WHY would she ask what finish I wanted for a porch. Just seemed a bit odd. So I called the store wondering if I had the wrong product. A young man named Steven P. listened carefully to my situation and said he will look into it and call me back, which he promptly did. He informed me that I SHOULD have been given Dutch Boy PORCH AND FLOOR paint, because it is MADE to be walked on. AAAAARRRRRGGGGGHHHHHH!!!!!! The clock is ticking......I have to start over and do it again!!!! In a very heated manner, I went back to the store, LOADED FOR BEAR! MAN WAS I PISSED!!!!! There was NO WAY I was taking ANY CRAP FROM ANYONE NOW!!! I ANGRILY approached 2 young ladies and DEMANDED to see the manager! They said that they are managers in training and work in the paint department so perhaps they could help me. I thought to myself....great, now I have to deal with trainees who can't get anything right!!! WRONG!!! Mariah F. and Paulina C. apologized for the mix up and asked me to accompany them to solve my problem. They got my receipt reprinted then walked me back to the paint dept. and showed me the CORRECT paint I should have had at the start. They had it properly color matched, and though I had purchased (3) 1quart cans, they gave me a gallon. I even got money back on my credit card. I finished the project IN TIME, it LOOKS GREAT, even got an OFFER the NEXT DAY! Steven, Mariah, and Paulina not only defused a potentially explosive southbound runaway train, they provided the utmost professionalism by listening to my problem, and solving it to my complete satisfaction. I have NEVER in my 60 years on this planet felt more listened to and understood, or impressed by their actions. oh....one last thing..... Menards should put Mariah and Paulina in charge of customer relations because they were ALWAYS smiling, warm, and cordial, UNLIKE many of the sour faced grumpy PICKLE PUSSES that roam the aisles and work the registers or call themselves "managers". Mariah and Paulina....keep on smiling ladies : ) Make friends & win customers! signed: New Lifetime Customer! read more

This used to be my favorite store, but now I'm taking my business elsewhere. My boyfriend I went there on a Sunday afternoon and a shopping cart did some considerable damage to my car. I was in the store shopping and my boyfriend stayed in the car. It came out of the corral after someone from the opposite side pushed theirs in. We reported it to customer service, they took pictures and even said that it was definitely hit by a cart and submitted a claim. Their insurance company denied it stating there wasn't enough evidence on the video, nor was there an employee present when it happened. No amount of arguing our case did any good. So I called Menards corporate office. I've probably spent thousands of dollars at that store, they must care that a loyal customer has been done wrong, right? WRONG. All I got was excuses that the insurance company has the decision. Nothing they can do. Really? Absolutely nothing? I find that hard to believe. So, it's MY fault that your cameras don't show that section of the parking lot? It's MY fault that an employee wasn't out there emptying out a full corral? It's MY fault that your cart corrals are improperly designed? Well guess what, it's MY fault that you're not getting our money anymore. read more

A safe bet. This particular location is massive and tends to have a lot of staff on site to help, too. Good thing because I headed in for an electrical fitting and it was a 10-minute multi-employee goose chase. I was taken to electrical, then plumbing, then the garbage disposals before landing in electrical again. It was frustrating for all parties, but at least I finally located the thing and the employees all gave a damn. I've been here before for paint and got great service. I was trying to match an old builders' bucket of stuff left by the previous owners and the paint guru made it happen. A final reason this location is great is that if you can supply the measurements, they'll cut boards and trim with a power saw, which is an upgrade from the do-it-yourself stations with a handsaw at many of the larger chain stores. Also, the candy selection here is delightfully vast. Pro tip for you right there. read more

Your store delivery process is a joke . during are purchase we were asked what time we would like for are materials to arrive . We wanted the earliest possible. Were contacted hours later to be told that they were running behind but would be there later afternoon . afternoon came and went i called the store to see if the order was coming and was told it might be there today he has two ordered and was told it could be yours . i then asked for a refund on the delivery charge , since the company installing the bricks showed up to do the work without the materials being on site as promised . so guess who paid for that . not menards . i have never used your store for delivery and never will again . First and last time . read more

This morning I experienced some of the worst service In my 46 years on this earth. The first two associates were so lethargic, unfriendly, indifferent and unhelpful. Thinking it was a "bad day" for them I encountered a few others and it didn't get any better. I am done telling people thank you when I shop at their stores and get lousy service! Done! I purchased $400 worth of merchandise, like a fool. I am returning it this afternoon. BTW I have share this story with a dozen people today and now I am yelpin it. I just spent roughly the same amount Home Depot in Oakbrook Terrace. A world of difference! Good day to all! Remember, you get what you pay for. read more

This is my go-to place for home improvement and gardening needs. I appreciate that the staff takes you to an item if you ask for help. I'm asked constantly when I'm there if I need assistance, which I appreciate but can sometimes get annoying. I've rarely come out of this location without the item I needed, but often end up with more than I planned to buy. The joys of so many choices ... My only criticism? I wish the PA system didn't remind me every two minutes that I "Save big money, when you shop Menards" and get that jingle stuck in my head. Also, it would be great if they accepted American Express! read more

Was looking for a new kitchen faucet. Looked through all of them and was having trouble deciding. Finally found one I liked. Problem was that the faucet was chrome finish which is a plastic. I really wanted it in stainless steel. I asked one of the workers , are they just making them chrome finish now rather than stainless steel. He told me that chrome finish is just the colour. I said no the chrome finish is plastic not stainless steel. He played with his beard and looked at me. The kitchen faucet was in the basket and I left without it. read more

Glendale Heights, IL I know it sucks to be disappointed. Coming from California, their is not much of a variety when it comes to hardware stores. Their is Home Depot, Lowe's , Ace Hardware, and True Value. All provide some basic choices. Menards Hardware goes beyond the basic choices, and extends your options. The staff were unbelievable coming from a gigantic hardware store. You would have thought they were in a small town hardware store. They were all so nice, and helpful. Just when I thought that's it, their was more to see. The snack isles, thank you. And not just junk, thank you. Pet food , what ! Thank you, the card isle marking every occasion what, thank you, and on , on too many different things to chose from. I want to buy a lot. Except I live in California, Los Angeles area. So I bought a great number of things for my daughter. If only we had a store like this in Southern Cal, their would be one less stop for me. Then I could get more me time. read more

The worst customer service can be found at this location. Associates will walk past you without acknowledgement, or ask to assist. Robots would do a better job of engaging with customers. read more

The Menards employees taking care of carts in the parking lot don't pay attention to traffic and almost hit my car coming out from between cars as I drove by. Then when I was inside they singled me out for not wearing my mask over my nose and mouth and yet when I looked around at least one-third of the people in the store only had their mask over their mouth. The manager stopped me but not the other people. The manager also wouldn't let my 16 year old son into the store because he didn't have his ID with him. Kids 16 and older are allowed in the store. But my son doesn't even have an ID. So they make these rules and then if you don't provide proof of your age you can't come in? Menards employees are terribly rude. I used to like the place but after my experience today I do not. read more

I am in this store 4-5 times a week. They have some of the best employees and a few of the worst. One cashier thinks she is the Covid Nazi and likes being bossy. They have arrows and bold X on the floor. She told me to black up while I was standing on the X right there on .the floor. I asked why and said I was more than 6' from the next customer, she said you just back up. I switched to the other line. She told the customer ahead of me in a loud voice for all of us to hear, " I put up with this xxxx every day." I am going to start going to the west Chicago store. read more

Normally I have no issues coming to this Menard. But this time was different. ANNA, older women stocking stocking stuff out of carts, is an extremely rude employee, literal blatant hostility just from asking her a question. And when I say hostile, i mean hostile. If she hates her job that much, maybe she should consider finding a new one. Then you have the other employee walking around with his full uniform on mean mugging people, some customers asked for his help and he shakes his head and rolls his eyes at them saying "I'm not even on the clock". read more

THE BEST BAGS TO PEE IN. This is the best Menards store by far. Love how friendly and helpful the the staff is. And PSA... those Menards bags make the best urinal in a pinch during these unprecedented times when a bathroom isn't public. read more

If this wasnt one of the menards closest to me, i wound't go! Always, always, terrible customer service from flooring department! The kids working there just dont care.. read more

Not letting anyone under the age of 16 into your stores? And what am I suppose to do with my two year old? It isn't as easy as you make it out to find someone to "watch" a child that age. You forever have lost a customer. Shame on Menards and the corporate employers who feel that this is NOT discriminatory! read more

I can't stand hardware stores but it is a necessary evil when you own a home. One of the main reasons I come to Menards vs. other hardware stores is that they carry Sprecher's Rootbeer. I know, very silly reason but if you've tasted this root beer, you will know where I am coming from. This location is nicely laid out and I've found the prices to be decent as well. There have been a few occasions where they didn't have what I was looking for (small mesh shower drain) but mostly, it is a one-stop-shop. I would advise against buying any of their flowers though. I bought some a few years ago and they didn't last very long. read more

Worst service I experienced. Definitely won't recommend you to come her unless you want your treated like shit. One of the employees I asked to help me out to find something said go ask somebody else. So then I did. And the next employee said that to me. This kept going on two more times. I came her to buy some blinds and one employee harassed my son claiming he was playing with the blinds. He wasn't even near the blinds! He was sitting back in the car and What made it worse was that since I was black the kid beside me was also black. He didn't even ask me if he was his son! He just automatically assumed it was my son. The kid beside me told the guy he was just testing it out. I believed him since he was very careful. Most employees here are old and look like dead inside thinking "*Sigh 250 more days until retirement." Do Not Go To This Place!" read more

Most of the employees I've come in contact with here are straight up rude.. In particular, One manager lady with dark blonde hair was walking through an aisle & I asked her where the ponchos were , she just looked at me, gave me a dirty look, then proceeded to talk in her walkietalkie & walked away.. another time I asked a young guy with glasses where the flower pots were (it was my second time at menards) he pointed toward the direction of the garden center(which I had no clue where that was) & talked to me like I was the biggest idiot ever. Also, the cashier at the checkout didn't smile once & had a completely negative vibe..the prices here are cheap which is the only reason I would ever return. read more

I entered the store at Glendale Heights after some of the remodeling was completed. I didn't see the "commercial" counters at the front of the store as usual so I ventured down the aisles where the items I needed used to be located. I finally found someone and asked them where the drywall was located and they said outside so I went out to get it and knew that the treated lumber was outside too so I went after them both. While outside I asked where the metal outside corners were located from a forklift driver and he said somewhere in the store instead of saying he would find out and tell me he just said somewhere in the store I think. I told him to just go back to sleep and left him and went inside. I grabbed a couple more items and then proceeded to the cashier when suddenly I looked back at my list and saw that I needed another piece of treated lumber but I was almost at the cashiers by then and thought that I will just have the cashier add it to my bill. She said that she couldn't and that I would have to go back to the "commercial" or "customer service" counters at the back of the store to do that. I told her forget it I will just go to Home Depot where the "commercial" counters are in the front of the store. Most of us realize that a business will place the most popular items at the rear of the business to "force" their customers to walk all the way through the business and make impulse purchases that they normally would not make. In so doing the business places the almighty dollar ahead of true customer service. Putting the almighty dollar before customer service is what Toys R Us did years ago. Menards should start issuing Menards Bucks to keep even more money in the store. Then they can be as successful as Toys R Us. Talk to Toys R Us and see how well that is going I stopped shopping there too when the almighty dollar was more important than customer service. I will probably shop at Glendale Heights again for Gatorade, or frozen pizza or sesame seeds but not building materials again even though I will be building a new home in the next few months unless I can drive right back into the yard up near the "commercial' counter get my list ordered pay for it right at that counter and then go out side again and get it loaded. read more

wont take payment by phone. website will not let me sign in. so they are putting me in collections. Worst store ever.

I have been loyal Menards shopper for 20 years. Always was happy with this store, but over the past few months, I have noticed some changes that have turned me off to going back to this particular location. While most of the employees seem ok and have been helpful, a rising number have been rude and go out of their way to help me find what I'm looking for. In particular, some of the workers in the lumber yard and in shipping and receiving have not seemed interested in doing their jobs. But the main reason for writing this review is to possibly save another buyer the grief endured when making purchases online and either getting the purchases delivered or scheduling a pick-up with the shipping dept in rear of store. Its been very frustrating getting the right items delivered or even getting a delivery at all. And that is where this store fails miserably. After paying in full for online purchases and paying up to $45 extra for same day delivery fees, when I did not receive what I paid for, I had to make nearly 10 phone calls to inquire on status of order and go through the phone transfer game of being disconnected several times. This happened for two consecutive orders and after not receiving most of what I paid for, the manager insinuated that I was lying to him over the phone. I was very offended and was not given an apology even after he realized he was wrong. The manager's name was Robert and his accusation had no basis and this is why I will not go to this store again. Their biggest competitor will be getting my business. Just a heads up, be careful with online orders and pick ups through their shipping department. It has not been very professional and the manager named above has a lot to learn about running a business and how to treat customers. read more

I had the worst experience at this store. I place an order for a cultured marble counter and sink molded product for my kids bathroom in February, they lost that order. I then re ordered in April when I finally had another 2 hours to place another one. And it took that long to hear back from them letting us know there was no order. I placed another order specifying both time NO backsplash, 4 weeks later I called to check on it and it had been there for at least a week, but no phone call from them. All this time my bathroom project was waiting for this piece to finish. When we opened the box we found that there was a backsplash. When I finally got a hold of someone to complain, they said I need to place another order but it was almost double in cost because that was a "special order", I panicked and did. They next day we came to our senses and realized the cost was too much, so we went in to return the one with the backsplash and stop the new order, and they charged us a 25% RESTOCKING fee. REALLY! read more

Love this Menard's, it's clean, big and they have the most customer friendly staff. All I have to do is walk in and the person behind the welcome counter shouts out to me if he/she can help me find something today. I must always walk in at the right time, because there is no one ever talking to this person. I feel like this store was built for me, not to many stores that I know out there like this. Anyway, I take them up on their offer always, because otherwise it is to overwhelming for me. I'm in and out with my hardware or lightbulbs in like 20 minutes from start to finish. It's a beautiful thing, good job Menards, I'm impressed! read more

I visit this Menard's about 1-2 times per week for home and business. The store is clean and well stocked. The best part about this store is everything you need is under one roof. Pros: Prices and Selection Items always in Stock They have an actual lumber yard not a lumber isle Location Cons: Staff is hit or miss with answering your questions (I have had the same issues at Ace though) Garden center plants and trees are not as well stocked as other big boxes Overall this is my go to store. They are much more reasonable than any of the other big box stores and have a great selection to choose from. read more

I went there yesterday to get an air bed after the flooding we had. I wasn't sure where to look so I had asked an employee. She told me it was in the camping section and just walked away. She didn't even bother to point me in the general direction. I passed quite a few more employees as I was stopping at the end of the Isles reading what was in them obviously looking for something. Not one person asked me if I needed help. Granted it was Sunday and the place was on the busier side, I passed many employees standing around chatting it up. Anther time I needed a key made. Someone helped me that day by paging somebody over the intercom. I stood there and waited for 20 minutes before the next person came up to me and asked if I needed help. The first guy who paged somebody for me should have at least checked back to see if I had gotten any service. I finally got my key made in the whole ordeal took more than 45 minutes. Somebody with very little key making experience decided to give it a try which I then had to come back and return the key because it was made improperly. The girl behind the service desk didn't say much, not even a 'Sorry for the inconvenience.' I've never had an experience like this at Home Depot. the employees there seem much happier and more eager to help, even with a smile. read more

I am a long-time fan of Menard's. I have been to this location twice in one week. They seem to be a little short on staff lately. Usually, I am bombarded by associates trying to "help" me. Today...not so much. We walked around for twenty minutes trying to find someone, but when we did, he was great! He knew the answer to every question that we asked. Eric in the paint department was also very helpful today. I always find what I am looking for here and always at a great price. Stop in the next time you need anything for your home! read more

The only reason I'm not giving them 1 star is because most of their employees have been very helpful in the past up until Easter Sunday of 2015. Their ad said they had a lawn mower on sale for 229. We drove 25 minutes to the store and turns out it was a misprint. What did they do to compensate us for our time wasted? Nothing! I couldn't get 10% off another mower? Nope. All we got was sorry. We have the right to refuse anything based on a misprint. So basically they could have given us a small discount to keep our business but instead refused. After spending thousands of dollars on a bathroom remodel that's the last dollar I'll spend there. Bad business decision on their part to satisfy a client for wasted time as a result of their error at corporate. read more

Let me tell you this is like Home Depot and Lowe's and a super Walmart in one what a great place I would love to have one of these in California this is my new favorite place when I go to Chicago great prices friendly staff they have everything under the roof read more

I dig Menards! I have been comng here for about 2 years now. I have gotten everything from my grill and smoker here, to my Dremel tools. Hell I have even bought some food here. The staff is very helpful. The staff is pretty helpful for the most part when you can find them. But they are busy helping others for the most part so I just wait my turn. They carry everything from cheap tools to the high end tools and everything in between. Huge seleltion and the prices are great. When I built my tool set this was the main place I went. I think the prices are better then Home Depot and the selection is pretty good. Yes Home Depot carries a lot more high end stuff yeah yeah but I don't need that for the most part. The layout of the store is pretty good and since I shop here often, I know where I need to go. Bottom line is that this is my hardware store and more! read more