the worst store I've ever been to. no one knows where anything is the lady at the register was extremely unpleasant to the point I had to say somthing to customer service I cannot stand this place I would steer clear from coming here unless absolutely necessary read more

IDK guys, I really like this Menards and keep coming back here! They prices and the selection just can't be beat! This past weekend I was working on redoing a corner of my yard to a little seating nook so I came here several times (I'm not very good at planning ahead) and they had everything I needed. I also stocked up on a bunch of flowers since the quality of their annuals and hanging baskets was REALLY good and cheaper than another big box store down the street (whose plant quality has suffered this year, I'm sad to say). I also got a few elevated garden beds. I looked up the product online to see reviews and saw that they were really well rated and Amazon was offering the same beds for $150 more a piece! So I snatched up two at very reasonable price. When I came back the next day for more supplies they were all gone so I'm glad I snagged them when I did. They also have a really good selection of pavers, outdoor yard decor, planters, etc, and all for really reasonable prices. Check out is a little weird and cashiers there are not always so pleasant but the customer service/returns department folks are SO nice. I was missing a receipt for a return I was making yesterday and the gal there walked me through the process of pulling up my receipt with my debit card on their little kiosks so I could be sure to get the full price of the items on my return. I also had very nice interactions with staff on the floor, both from just checking in to see if I needed any help to pulling a ladder over and climbing up to get a hanging solar lantern I wanted off the top shelf. My biggest nitpick is that I wish they had a garden section cashier and exit. It was such a slog pulling bags of dirt and pea gravel to the registers all the way into the center of the store and then back outside to the parking lot. I like the way their competitors have it structured where you can bypass inside and just get everything you need in the garden center and be on your way. I guess this is there way to centralize check out and get you to walk through the stores but my arms are sore from pulling the darn cart around! read more

Menard's is the best of the big box housing places. They are not in all areas but but there sales persons are very knowledgeable for building your houses and additions. If there is a problem they fix it. read more

Menard's is like a Lowe's and Wal-mart combined. They have a wide selection of building materials, seasonal items, home decor and even household items and books. It's hard to nail down what "kind" of store this is, but you can get a little of everything, or they do specialize in a couple areas. HUGE selection of paint, lighting, trim and if you need ANY cleaning supplies - this is the place. The deal with Menards is that they are a discount store. Prices are cheaper than Lowe's or Home Depot most of the time and offer incentives like 11% back during certain times of the year. The products tend to be cheaper too but if you know your brands and what you are looking for, Menards is a solid option. This location has a HUGE parking lot and is very easy to find. They sometimes have a hot dog vendor outside that people rave about. IDK but worth a mention. read more

Great store! The cashier that I had could use some customer service training. She needs to smile and also have a closing line like have a wonderful rest of your day or something to that effect. read more

I had expected this place to be the same as Lowe's or Home Depot... while it is, they also sell food... it's like Lowe's/Home Depot meets Meijer/Walmart under one roof - granted they don't sell every kind of food items Meijer/Walmart sells, but very interesting combination. I stopped by to pick up a small tool, I wasn't able to find it, I found a staff and showed them what I was looking for, was told which aisle to go to and sure enough it was there. Their checkout area is bit weird... but I guess being different then others is good thing. read more

*REVOLTING SERVICE* Nathan in hardware was incredibly rude and dismissive. Wouldn't look up from his phone when I approached him to politely ask a question, and rudely told me to "look it up on YouTube" before walking away An insanely foul experience in a store that's layout might as well been planned by a schizophrenic. I won't be back, Lowe's is across the street read more

Rude management and liars. I purchased many things from these guys, but they are sneaky when it comes to the fine print and return policy. Don't ever buy an appliance with out inspecting it right away. They will screw you over when it comes to returning a defective product. They don't care at all and just turn you away to the manufacturer. Some people are stuck with broken products and they can't do anything about it because of Menards misled return policy. They are all about customer satisfaction? Ok. Liars. read more

Never have enough scooters I can't always walk around the stores so I need a scooter and they never have one available. So I end up going to lowes they have plenty of scooters. Too bad menards is too cheap to buy enough .I guess they think handicap people do t need to shop there. I know I don't . read more

I will agree with other reviews: RUDE STAFF We will NEVER buy any appliance from this store---and advise you to do the same! GO SOMEWHERE-ANYWHERE ELSE BUT HERE! Waited over 4 months for appliances only to deliver the wrong product! Then to wait again. If you purchase the extended warranty, it begins day of purchase so the fact we didn't receive the appliance until 4 months later- why in the world can't that he corrected??? It's not our error on delivery! Menards never compensated us for their screw up. Infuriating!!!! Like I mentioned, go anywhere else for appliances!!! Also a staff member told me holiday items were on a pallet he didn't feel like getting so come back later in the week. If online states in stock, it should be available. But again one more time to deal with RUDE staff. Customer service is out the window! read more

I'm almost always impressed with Menards but this evening, that level of impressive was up'd! After almost 20 minutes looking through multiple different stains (it seemed the options were endless), we thought we were set. As we exited the aisle, we saw an employee, Tristin and decided we better confirm our choice. Tristin quickly informed us we had in fact selected the wrong kind for our project. He then proceeded to show us the correct choice in 2 similar colors. He went one step further by offering to show us a sample of each on a pine stir stick so we could be super confident in our choice. Wow! Top-tier service! Thank you, Menards for employing such dedicated employees! read more

Menards - Hardware Stores Near Me - Ann Arbor, Michigan

Yeh...5 Stars. Maybe it's that new store feeling, but the Menard's here is a very welcome alternative to the nearby Lowes. It's not that Lowes is a bad place, but the Menard's here really shines with a much larger store...and within that...so much more choice of stock. In many ways Menard's is a hybrid combining extensive Home Improvement along with items you would find at Meijer, Costco and Sam's/Walmart. You can shop for a hard to find chainsaw blade, pickup a pair of Wrangler jeans, grab some school supplies, some lumber, pick up a greeting card, some groceries and pull around back to load up on a few bags of cpmpost for the garden. The store is clean, clean, clean; the staff friendly and enthusiastic to help. Prices are competitive with lots of sales. read more

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Menards is a great store, you can actually find someone who doesn't say "Not my department". But.........stay away from the TrackR they sell to locate keys, etc. It is crap, worked for a few days and then the app said it needed a new battery which we could get free. Except there was a shipping charge that TrackR would not disclose until you went through the whole order process including providing a credit card number. A jeweler opened it up and everything fell out in little bits and pieces except the battery. Love Menards, though. read more

You will be surprised that you can find so many stuff here with great prices. I bought my holiday gifts here and the exchange and return are super easy. It is a great store. read more

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The woman at the pickup was very nice,that is what got the extra star. Placed an order for a shop light and bulbs. Was happy to see my order was ready for pickup. Got to the service pickup to find just the bulbs. I asked about the actual light and was told it would be next month. I asked about the order ready email and she said that was just the bulbs. I wonder if I had added the snickers bar to the order if I would have been notified to pick that up separately also. The woman then said she could not do anything about canceling the order to cancel read more

Very creepy experience. We were buying a light fixture and asked the associate in the lighting department if we could have the sale price on our selection. (It was last week's sale). Figured it couldn't hurt to ask. He rudely told us "no". You could tell he was actually happy to say no. No "sorry" or anything like that, just "no you can't have that price". Then he followed us all over the store until we got to the checkout to make sure the checkout cashier did not give us the sale price, in case we asked her the same question. We shop at Menard's only very rarely, and will be doing so even less in the future. read more

We have always had great service with all of our purchases at Menard's of Ann Arbor. Recently we received outstanding service from General Mgr. Mark Blumberg. Mr. Blumberg worked with us to resolve some decking issues. He suggested and provided some outstanding solutions, and made our experience at Menards an extremely positive one. Menards should be credited for hiring outstanding employees such as Mark Blumberg. Congratulations to Menards! read more

Went to buy a freezer, went to the front and purchased the model I wanted as they had three in stock then drove round back and waited 30 min for them to bring me one wrapped in plastic. The guy said it was the floor model, so I went back to the front and the manager seemed perplexed as to why I was upset that I just paid full price for a floor model, and initially rejected my request for a discount. I asked how long it had been there and she had no idea... she offered me 10% off. Disappointed in Menards for trying to pull a fast one. read more

This place is a joke to get lumber. Waited over an hour to get 12 boards. Tried to ask for help and the guy drove off. Had to go back into the store to have someone come out with lift to finish finding what I needed. Which that took another hour. There is no help loading or finding what you need!! read more

Cant always find what you want with good prices . Never disappointed with the servive . People are always nice

We were very excited to see this Menards come to town but my excitement has turned to disappointment. Bought an $80 ceiling fan, installed it and it did not work! Had to uninstall it and take it back. Got my money back and bought a working fan at Lowes. If I need to buy a big item I will not buy it here. I don't like to buy non working items and waste my time. read more

I've shopped Menards several times and even going out of my way to other Menards for products. NOT ANYMORE!! I always shop the 11% rebate. What a scam!!! Rebate checks are MAILED (you know how that goes with USPS) and they are a post card so you can see the amount you are getting and it says not responsible for lost or stolen rebates. RED FLAG there. I haven't had a problem using my rebates, BUT they NEVER ask to see your ID when you use them. I've been waiting for my rebate so I checked online and it was redeemed!! I call the post office because i'm pretty sure it was a postal employee that took it and i filed a complaint there and with the local police department. I even called this store to see if i can get the rebate back since you are suppose to sign it and i would have some proof. They said to come down and they'll have it since it was only 2 weeks ago. Went there today and NOPE! NO hard copy and can't find it in their system. They are suppose to keep it the manager said, but IF the customer has a fit about returning it in, then the cashier will give it back. WHAT???? So, lets see, someone can use MY rebate WITHOUT SHOWING ID and they get it back so there is NO PROOF that it was stolen. NICE!!! How about sending rebates via email or printing them at the store instead of the mail? How about checking ID when rebates are used? Now i cant shop there anymore especially when we want to spend $4,000 on cabinets to get a rebate, but i cant trust them to get our rebate!! Lowes is now offering 11% off your next purchase. Guess where I am going to shop from now on!!! No one from Menards will ever see this, but if they do F*&$ U Menards read more

Menards is great for rough construction supplies with the exception of dimensional lumber; go to lowes for that, only a tiny bit more expensive but infinitely better quality. Menards is the best big box place for rough plumbing, sheet products, pvc/drainage pipe, engineered lumber, bags of concrete etc. stay away from their brands of on demand hot water heaters. They have a couple great ceiling fans that other stores don't carry. Overall they have the largest selection of contractor grade building supplies. I find that they have much more skilled/qualified employees in each department than other BB stores in the area. I hate that bb stores in general make it harder for local businesses but of the bb stores menards is where I go for 80% of what I bought to build my house. read more

It wasn't the Ann Arbor store itself, per say. It is Menard's as a whole that I am disappointed in and because of it, I will not be returning. I never go to Menard's but needed to for this particular project I was working on. I had purchased my items needed and at check out, was notified of the rebate I could send in. Every rebate I had encountered up until this point came in the form of a check several weeks after purchase. I had no reason to think any different in this case. So, I sent in my rebate paperwork and patiently waited for it to arrive. When it did, I was NOT happy! The rebate is only to be used in-store...not helpful if you never go there. So, to my dismay, I now lost money that I just wanted back in my account and I feel mislead I have nothing else to buy at Menard's...why the hell would I go back just to use this rebate card?? Unless you are a regular customer at Menard's, this rebate offer is bollocks. Funny, I've never had a problem with Lowe's or Home Depot... read more

Great store - merchandised very nicely. I like the fact that they have more products offered that say made in the USA! John Menard is a true business icon! read more

Not my kind of place. It appears the stock of items is good but I'm not one to purchase food in the same store as my chainsaw. My biggest complaint is the store setup, once you enter it is like a rat maze. One way in and one way out. There appeared to be enough checkers but you will need to bag your own items. I will stick with Lowes. read more

Love the new store and location. Can not wait for spring when they load up the garden section. I love the large selection they have in every area. The staff is very helpful and friendly. read more

We ordered a quartz counter top from Menards. They don't offer a military discount but they took 10% off of the price of the counter top which was nice. They delivered it on time but had only 2 guys to unload it. (We had to pay $10 for the extra guy) the 2 guys had a devil of a time unloading it as it was way too heavy for 2 men to handle it. We called Menards about this being a safety issue but they were unconcerned and said we should have had someone here to help them! Really? When the contractor started the installation we found that Menards cut the hole for the sink too large ( sink was purchased from them) and the whole thing has to be redone. They've delayed delivery twice now and we're not at all helpful fixing this problem. My kitchen has been torn apart for 20 days and counting. We WILL NEVER BUY ANYTHING FROM THEM AGAIN! read more

Stopped in to see the new store. Wow it is huge, i was wondering what took so long to finish construction. The sheer size of this place is amazing. The selection is vast and that is the reason for the 4 star rating. When your a jack of all trade your a master of none. I did buy a few small items less than $100 total. Customer service reps were nice and the one that helped me find an item was also over whelmed by the selection. I hope they continue to do good business as Lowes has gone down hill for me fast. It may take a few trips to figure out everything that is available. read more

Breaks appliances when delivering, refuses to acknowledge it even after shown pictures. Manager is very standoffish and unprofessional in dealing with situations. Bad company. read more

We couldn't say enough good things about this Menards on Jackson Rd. My girlfriend and I were coming to get a propane tank exchanged when suddenly my car wouldn't start. All of the workers were extremely helpful. Jacob was a rockstar and graciously used his own car and his own time to help jumpstart our car. Tracy even came outside and talked us through what may have happened. The customer service was awesome and we couldn't be more thankful for all of the help we were given! read more

Bought a 60x120 pole barn on June 4th. I was told that it would be 3 weeks for delivery. It is July 7th and I am still waiting. I was later told that trusses and posts would be delivered on July 6th, but then received a phone call requesting to deliver on July 5th. I waited all day on the 5th and finally talked to someone who asked if they could bring it July 6th as it was getting late in the day. We agreed on 9:00 am on July 6th. At 8:30 am on the 6th I was told that there was a problem at the yard and it would be a little late. An hour later I was told it would not be delivered until Monday. After speaking to a manager, who tried to help but couldn't do anything, I found out that the truck, with my product, had been loaded and sitting in the yard for over a day. My builder and I have both made several phone calls with no results. This is the most frustrating experience I have had when making a big purchase. This will be my last big purchase with Menards. I had hoped to have my building up by now and instead not only has it not been delivered, I cant even get any answers. I bet if they didn't get my money until after it was delivered I would have had it a long time ago. read more

I like Menard's. All three big stores have particular items I like to get but Menard's has a nice variety. Plus the rebates are nice. Customers service is about the same in all three stores. I read some of the dumb reviews and I just chuckle. If I leave my dog in the car it's nobody else's business especially not Menard's. I've never run into anything out of the ordinary when dealing with Menard's. I like shopping there. And I don't mind getting food from the same place I buy my chainsaw. read more

Wow. Disappointing to say the least. The way that Menards treats Military Veterans as compared to Lowes and Home Depot (there is even another Lowes and a Home Depot across town). -There is a Lowes about a mile away (you can see their sign from the Menards parking-lot) and Lowes offers a Military discount every day of the year, as does Home Depot. However not Menards! -This Menards is chock full of more items, more then Lowes and the Menards employees seem to be more knowledgeable than Lowes. Yet when it comes down to spending my hard earned money at Menards vs. Lowes. I'll go to who respects my 25 years of military service. And that is apparently NOT Menards. -I've mentioned this issue to the cashiers (I've been there when they opened and a second time to see if they have changed their policy) and was rewarded with a blank stare. So I'll go back to Lowes or Home Depot as they continue show that they appreciate their Military Veterans. read more

I was at Menard's on Jackson Rd today around noon. Some rocket scientist left their Golden Retriever in their car with the windows cracked. I went inside and asked the young man at the customer service desk if they could do an announcement and ask the owner of the car to come up so we could tell them to go get their poor dog. He contacted the store manager and after 5 minutes or so we were told it couldn't be done, so I went outside and called the police. The dispatcher told me it was unlikely that the police could come because they had more important things to do, but i gave her the make, model and license number of the car just in case. I hung out for a while waiting for someone to come and no one showed up. The dog didn't seem too distressed at this point so I went in the store. I found the store manager on my way out and asked why he couldn't do an announcement. He informed me that sometimes they do, "but today I was just too swamped." Really Menards? I am still in a state of disbelief that he couldn't take a moment for an announcement so this poor dog could get out of that car. The car was gone when I left the store, but it was there at least 30 minutes while I was there and who knows how long before. Home Depot or Lowes for me in the future. Feel free to call them and voice your displeasure. Very disappointing Menards. read more