I would highly recommend Mr. Carpet to anyone needing carpet or wood floors…read more Bob the salesman made multiple trips to show samples without high pressuring us to make a decision. Carlos and his crew did the installation professionally and efficiently. They went above and beyond repairing transition molding and a railing without being asked. Carlos and his crew moved furniture to other locations in the house without complaining. The entire process was easy and seamless thanks to the people at Mr. Carpet. I usually don't write reviews but they did such a great job I had to give them 5 stars.

Easy process, fast scheduling. Installers did a great job. If I had to do it again I would have…read moreasked about/made plans on securing some of the floor to reduce squeaks. Price was decent. Overall we were very satisfied.

I had 3 area rugs cleaned by the Carpet Cleaning Group (CCG). They were a couple of dollars a…read moresquare foot more then the last place i used when they brought it back, it didn't look any different. You get what you pay for. CCG did a fantastic job, all 3 carpets came back looking brand new. So worth the cost. The guys that picked up and delivered the rugs moved furniture when they picked it up and when they returned the rugs. I highly recommend this company!

The guys who picked up the carpets to be cleaned were friendly and professional…read more The carpets were returned today. They look great! The price was good, the workmanship was good. The carpets needed repairing, and they did a perfect job on the repairs. I am very pleased. David and Jose delivered the cleaned carpets. They were professional and easy to work with. I gave them 5 stars.

My husband and I wanted to install a hardwood floor in our LR/DR of our Gold Coast condo. After…read morescouring online reviews, we narrowed the candidates to four. Three were eliminated because of the onerous terms of their form contracts, the unprofessional rep who visited us, or the delay/failure to provide a written bid. 312Flooring was completely different. Jesse, who came to bid the job, was knowledgeable, helpful, and obviously had authority to respond to questions and concerns. Peter, the owner, reviewed Jesse's video of the job, and approved the written bid. We chose 312Flooring. Their bid was not the lowest, but they were not the highest either. Peter and Jesse guided the project through our Condo Assn., stayed in touch with us reporting their progress, and were ready to start on the date promised. On the appointed day, the installation crew, Juan and his two sons, arrived. The next three days were almost pleasurable -- they were skilled, polite, respectful of our home, and enormously helpful in resolving the difficulties that arise during any remodeling project. Our floor was finished on time and on budget and we are very pleased with the finished product. While any home improvement project can be stressful, we heartily recommend 312Flooring should you decide to replace or install hardwood flooring.

Peter, Jessie, and the team at 312 Flooring are fantastic! This is the second time we have used…read morethem for a carpet install and they are now our go to flooring experts for any future projects. Great service, professionalism, and quality!

I chose Hernandez & Iker simply from their website. We had a…read moresmall tile repair in our MBathroom shower. They quickly fit me into their busy schedule within a couple of days! Super easy to work with and great communication! We will definitely be hiring them again in the future.

Francisco did a perfect job, cleaned up well, good communication, and friendly. On time too. I…read morehighly recommend him.

I hired Nationwide to replace the outdated carpeting in my 1-bedroom condo with engineered…read morehardwood, and I had a great experience. Charles quickly grasped what I was looking for, and brought great samples to the in-home estimate. He also provided an estimate that turned out to be exactly on the mark. The installer, Alex, did a great job with the installation, and I am very happy with the final result. I would definitely use them again.

After water damage I was looking to replace my floor. It was…read moreharrowing. Some contractors/sales people said they would come and just would not show up. Some were not upfront. Some would not tell me the brand the flooring was. Some just did not know their products. It was all so frustrating. Then along came Charles. My knight in shiny armor. He is sincere, honest and truly cares about your needs. He lets you know if there is a delay or a problem. I felt that I was in good hands. He told me all I needed for the floor. The supplier he deals with is top notch. Then came delivery/installation. I was immediately was put at ease with the worker he sent. I wanted to keep him. He did a nice job installing the floor. As soon as there was a little dust or mess there he was with his broom and vacuum. I love my floor. I did not even have to get use to it. My old floor was dark and this one was quite lighter. I do not expect to have any problems now. If I do I have confidence that Charles and his crew would be right here. Carpeting will be done soon. My plan is to go with Charles again. Skip the fast talkers and go with Nationwide Floor and Windows.

They were not the cheapest option, but the had the most options and were super detail oriented. The…read moredesigner made sure the stairs that use to be carpet matched the floors in the rest of the house. They have a partner bank that offered 0% financing for 1 year which was a plus.

I am writing this to warn other homeowners about the "standard procedures" of FCI Chicago North…read moreSide. We paid over $14,000 for a professional installation, but we have been left with a failing floor and an owner who uses "warranty offers" to avoid fixing his own team's gross negligence. 1- The "Standard Procedure" Trap The owner, Brian, will claim he is "ready to resolve" the issue, but don't be fooled. His "remediation plan" is a cheap "spot repair" that ignores the systemic subfloor failure documented by an independent inspector. The inspection report--which the owner himself initiated--confirmed the subfloor is outside of manufacturer flatness tolerances and should have been leveled before a single plank was laid. Instead of honoring the contract, Brian is trying to force a "patch job" that is technically impossible for a click-lock floating floor without compromising the locking mechanisms of the surrounding area. 2-The "Extra-Cushiony" Gaslighting When the floor first began moving and crackling, the owner and his Project Manager, Chuck, didn't even bring a straight-edge to measure the floor. Instead, Brian actually wrote us a letter claiming the structural instability was a "feature," calling it an "extra-cushiony step." It was only after we refused to accept this gaslighting and an independent inspector proved the failure that he finally admitted the floor was out of tolerance. 3- Why "Access" is the New Excuse The owner claims he is being denied access. This is a blatant attempt to flip the narrative. We have welcomed a wall-to-wall assessment to ensure the floor finally meets the 1/8-inch manufacturer requirement we paid for. The owner has refused this. He only wants access to perform "localized" patches that would leave our $14,000 investment non-compliant and likely void our long-term warranty. 4- Unprofessional Negligence: * Technical Failure: The crew installed the planks tight against all four walls with zero expansion space. * Zero Preparation: Subcontractors arrived with no knowledge of the scope of work and didn't even know a vapor barrier was required (even though we paid for it). * Scheduling Over Quality: They attempted to install over a wet slab only 24 hours after abatement. ***Final Verdict:*** FCI Chicago North Side skips the most important steps (leveling and moisture protection), tries to talk you out of noticed defects, and then offers "minimal repairs" once they are caught by an inspector. They prioritize their profit margins over industry standards and contractual honesty. If you want a floor that actually lasts, do not trust this company.

This was an excellent experience every way!! I had some ripples and bulges on my bedroom carpet…read morethat needed to b stretched although the carpet was in excellent condition. I called Rob and we had an appointment scheduled within four days. Our building is difficult to work in because the Management Office requires lots of insurance documentation which Rob was able to deliver immediately. He arrived on time, did excellent work and I. could not be happier with the results. I would highly recommend Comfort Carpet for any carpet installation or repair. Thank you Rob, you did a beautiful job. Martha Anne Yandle

I've had a lot of carpet work done over the years and this guy is the worse I've ever seen. You can…read moresee every seem he repaired. He put padding in places it shouldn't be and some places he didn't put any padding. Stay away, he's a scammer.

Like many others here, I had issues with Empire's installation and product. However, I think it's…read moreimportant to share that Empire eventually made things right for us. It took some time and patience, but after quite a bit of back and forth, we reached a satisfactory resolution, and our floors now look great. Stay calm and kind. Most of the people you speak with are not decision-makers; they relay your issues to those who are. If you treat them kindly, they will "fight" for you and prioritize you as a customer. If you're not satisfied, ask to speak with managers and have all your information and proper documentation ready. Again, I cannot emphasize enough how important it is to remain calm and kind. You can achieve a reasonable resolution. Don't give up and they will make things right.

They ran a black friday sale. I picked out carpet. Paid them. Scheduled install. They called me…read morea day before the install to tell me it's out of stock. Now, I cant get a call back from them. When I have talked to someone they cant tell me when it will be in stock, promise to call me back and never do. Absolutely the worst experience ever. They cost me a month of time during a remodel and they still have my money. With digital inventory and AI, they should know exactly how much stock they have at all times. The sales person should be able to tell me on the spot with high certainty that what I buy will be available.

I called for an estimate. He didn't have the carpet in stock. Offered to order it. Very responsive,…read moreprofessional, and excellent customer service.

From the owner: Our company highlight the ability to professionally measure, cut, and install carpets, along with…read moreskills like preparing surfaces, removing old flooring, and finishing edges. It should also mention the importance of client communication, accurate quotes, and ensuring high-quality, long-lasting work in both residential and commercial

We hired Hector and his team to restretch our aged carpet. Highly recommended for many reasons:…read more - Responded to a request for an estimate in less than an hour - Scheduled service for within a week - Texted the morning of the appointment to confirm - Arrived 10 minutes earlier than what he said (I appreciate this) - Evaluated our need quickly and re-confirmed price (very reasonable) - Completed the work in an hour - Cleaned up after using his own tools - Masked the entire time

Reposting review. I was quite upset when I entered first review. Through no fault of Hector's, I…read moreleft a one star review. I did not hire him but it is only fair Hector is not punished by the bad day I was having when I entered the first review. Please accept my sincere apologies. Enrique