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    Empire Today

    1.7 (698 reviews)
    Open Open 24 hours

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    Services - Empire Today

    Carpet binding

    Carpet installation

    Carpet removal

    4 More Services

    Carpet repair

    Carpet restoration

    Floor installation

    Floor repair

    Empire Today Photos

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    Recommended Reviews - Empire Today

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    Reviews With Photos

    Clinton S.

    HORRIBLE INSTALLATION and CUSTOMER SERVICE. Let me start by saying, I'm pretty understanding and aware that any big job will result in some small things getting chipped or broken. I also DO NOT exaggerated. We signed up to get have new floors installed in our entire downstairs of our home. Kitchen, dining room, living room, front room, bathroom, and hallways. They completely ruined all of our beautiful and expensive base boards, the floors are wavy and mushy. And they destroyed the entire bottom of our built ins all the way across. Oh, and they got cement on our white couch. We also had two calls specifically stating that we do not want any quarter rounds anywhere and we came home to find them installed in multiple places. Me and my wife were away on business, which is why we didn't see the job in person be completed. Because of this, we didn't allow our mother-in-law to sign off on the job. When we came home, we couldn't believe a national company like this would leave our place looking like this. There is no way they couldn't know it looked horrible. It's been two weeks so far to get this resolved and we finally get a call that they will come Saturday 3/2 in the am. Unfortunately, my flight was cancelled and I couldn't make it home until the afternoon, so I called Friday to let them know. They didn't tell the installer who still showed up and was only told there was some kind of problem with the quarter rounds. Btw, they told me they would not send the same guy who made all these mistakes to come assess, and they did. Now they are saying they can't come back for another week to review. I have two small children, a wife that works and I travel. We don't have time for this and they don't seem to look at this as a priority. I will never use them again, and I need my entire upstairs down over next. It's pretty disappointing to have to deal with this kind of lack of care from such a known brand. It will probably cost more to fix everything than it cost for the original job which was over 10k.

    Finished work!
    Michael M.

    The experience for this purchase was nearly painless. The sales rep, Matt, was skilled at his job and brought in a wide variety of choices. He explained all of the options thoroughly and helped us arrive at the correct choice. The install crew led by Juan was fantastic. They arrived promptly and began work immediately. They were able to prep and start installation on time which went smoothly. They repaired some minor issues and in all cases left our property in better condition than they found it. Cleanup was careful and meticulous, as though this was their own home. Because they didn't need to install and / use certain install materials, they made sure to take that off the final bill which was nearly $700 less than originally quoted! We will be calling Empire Today again for future projects!

    Large groove where baseboard doesn't meet carpet
    Gina R.

    We just had basement carpet installed and although the carpet material is nice, the carpet does not meet the baseboard in places. The result is gaps that look very coarse and unprofessional. For the price I paid I would not expect now to have to try to get this fixed so that the install doesn't look so bad. I'm very disappointed. I asked customer service for help and they basically told me it's my problem. I thought this was a reputable carpet company. Please go elsewhere.

    Missing trim

    where do I start? This entire ordeal is an expensive nightmare. I was misinformed (didn't realize at the time) about the entire process. The people who did the laminate floor cut corners left pieces out and didn't finish, they were there for 3 days. I was in and out of the house working at my job and on the last day I asked them to text me and let me know what time they would probably be finishing so I could be home. They're supposed to be a complete walk-through to look at everything when they're done to make sure you're happy with it. they were gone when I got home and I found many things wrong. I called the company sent them pictures of what I was unhappy with and they sent a man back to finish the job. Again, he left before we could do a proper walk-through. There are places behind my appliances in my kitchen where the flooring doesn't even reach the wall there's huge gaps there are places in my kitchen where there's no trim placed and where there is trim place so it looks half done. My kitchen counters were also damaged ( an explanation or apology would have been nice) I'm not going to say that they took things from me but I am going to say that there are many things I cannot find. The upstairs was a different story. It was to be carpeted. A woman contacted me via text and said she was on her way to my house I contacted her back and said I was not there yet but I would meet her there. When I got home they were gone nothing had been done so I called the company and they told me that the carpet layers walked upstairs, there were clothes in my closet and my bed was made so they left. I did not understand that my closets had to be completely empty and that my bed had to be taken apart so that one is sort of on me. However she could've called me back or waited for me to get there . In all these days I had to make extra arrangements for my dog, and I had to shuffle my appointments around so that I could be available to be in and out of the house. The best thing I can say about this whole experiences were the two gentlemen that came a week later to place the carpeting did a wonderful job they were courteous polite and they did make sure we had a walk-through afterwards to make sure everything is OK. Those guys were wonderful and I can't say enough great things about them. For the money I am paying, I do not recommend using this company. And I'm so sorry that I didn't shop around local more like I usually do. My fault that I was in such a hurry to get it done.

    Broken pieces
    Tasha M.

    I called Empire Today because it's been around since I was a little girl and they would provide great service. To my surprise this was the worst decision I ever made. I had laminated flooring probably done 3 years ago and when I initially got it installed it was done incorrectly. I had to keep calling over and over for them to fix the flooring and the trimming. They sent out another installer who agreed the floor needed repairs then I had to follow up again so they sent a supervisor out. It took all of that and now 2024 my floor is totally destroyed. They said I'm past my warranty charged me $150 just for someone to look at the floor again and now I'm being told it will cost me maybe ANOTHER $5,000 to repair . Now they trying to blame that it's a high usage area with bar stools. The bar stools were in the area when I first got the floor and he said it wouldn't be a problem, water or sunlight. LIES!! I am very disappointed and hurt!

    Empire thinks this is what my flooring should look like.

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    2 years ago

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    4 months ago

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    9 months ago

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    2 years ago

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    1 year ago

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    2 years ago

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    10 months ago

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    11 months ago

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    1 year ago

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    1 year ago

    I'm not allowed to write anything bad but I would really love upper management to give me a call or respond here and I will call you back.

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    1 year ago

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    2 years ago

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    5 years ago

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    2 years ago

    While decent quality carpet, horrific customer service. Would recommend you look elsewhere.

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    2 years ago

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    Page 1 of 18

    Empire Today Reviews in Other Languages

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    Review Highlights - Empire Today

    Working with Empire was as professional as it gets, from the salesman who I met with to the installation crew.

    Mentioned in 8 reviews

    Read more highlights

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    Rovin's Hardwood Flooring - Get an Online Estimate Today! http://www.rovinsflooring.com/estimates.html

    Rovin's Hardwood Flooring

    (172 reviews)

    Irving Park

    I hired Rovin's Hardwood Flooring to redo the flooring in two of my rooms. There was some horrid…read moreancient carpet in there I wanted removed and replaced with vinyl flooring. The estimate was quick to schedule and the pricing was well within what to expect in this market. The work was done in a a single day and what a beautiful job! Happy with the new floors in my room. There was some small touches that needed to get done on a second day, but the overall work is great. Highly recommend for your next flooring job!

    Fair price for fair work. We had our red oak floors refinished due to water damage. Adrian from…read moreRovin's flooring came out right away to inspect the damage and provide a quote. We had received multiple quotes from other companies but we liked Adrian's professionalism the best. Rovin's workers showed up on time the day work was to begin; however, a job that was supposed to take 1.5 days to finish took 5 days due to human error, and trying to resolve the problem (drip from final application on floor where the worker set his roller to leave for the day and forgot to smooth it out on his way out the door). Total accident. It was one minor problem that turned into several after trying to rebuff and reapply the finish. I contacted Adrian when I noticed the drip and he sent his guy back that same day and the entire first floor hand to be rebuffed and another finish applied. With that said, this is a Swedish finish with horrible fumes so I'm sure it took it's toll on the worker. Unfortunately, the next day I noticed a very uneven application in several areas. I called Andrian again and he came to inspect the job the next day and said he's very busy but he would be back tomorrow to redo them himself. Anyway, Adrian came out to correct the problem which I appreciate but there are still some spots that I'm not completely satisfied with but I did not want him to do it again. I can hide those spots with rugs or furniture, and I want to get my house back in order. Overall, Adrian is professional and the floor looks way better than it did when they started. There was a language barrier with the workers so be mindful of this but Andrian is easy to reach if you have questions or need clarification. I wanted to give them 4+ stars so bad but couldn't justify it given the delays, uneven application in certain areas and no discount offered for the inconvenience. Would I hire Rovens again? Yes, probably, because he's professional and he tried to turn around the situation. Good customer service means a lot to us and I can tell Andrian wants to ensure his customers are satisfied. I added a photo of the drip that caused the rework if that hadn't happened I would have given them 5 stars because everywhere else was perfect. Unfortunately, the rework process turned one problem into several problems and additional delays in completing the work.

    312 Flooring - We have you covered for all of your carpeting needs!

    312 Flooring

    (223 reviews)

    My husband and I wanted to install a hardwood floor in our LR/DR of our Gold Coast condo. After…read morescouring online reviews, we narrowed the candidates to four. Three were eliminated because of the onerous terms of their form contracts, the unprofessional rep who visited us, or the delay/failure to provide a written bid. 312Flooring was completely different. Jesse, who came to bid the job, was knowledgeable, helpful, and obviously had authority to respond to questions and concerns. Peter, the owner, reviewed Jesse's video of the job, and approved the written bid. We chose 312Flooring. Their bid was not the lowest, but they were not the highest either. Peter and Jesse guided the project through our Condo Assn., stayed in touch with us reporting their progress, and were ready to start on the date promised. On the appointed day, the installation crew, Juan and his two sons, arrived. The next three days were almost pleasurable -- they were skilled, polite, respectful of our home, and enormously helpful in resolving the difficulties that arise during any remodeling project. Our floor was finished on time and on budget and we are very pleased with the finished product. While any home improvement project can be stressful, we heartily recommend 312Flooring should you decide to replace or install hardwood flooring.

    Peter, Jessie, and the team at 312 Flooring are fantastic! This is the second time we have used…read morethem for a carpet install and they are now our go to flooring experts for any future projects. Great service, professionalism, and quality!

    Empire Today - carpetinstallation - Updated May 2026

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