Bus ride can be good if you get a good driver. When you do not, you make random stops. Two trips made unscheduled stops to change drivers. One stop took several hours. Customer service is non existent. If you have another choice, you should use it. read more

It is all about money. If you can afford an alternative, don't take megabus. The 7:30 a.m. bus ran over an hour late arriving in NY city - no traffic issues - poor drivers, unexpected stop in NJ to change drivers and the replacement wasn't there. Dirty bus, nasty driver - bad experience. read more

Well - I guess it had to happen. After a few positive round trips from Columbia, SC to Washington DC. Megabus has shown its true colors. On the trip from Columbia SC to DC on March 4th the bus was 1:10 late. The bus had an unexpected stop and when the passengers got off, it drove off with no explanation. It came back 20 minutes later, again with no explanation! Additionally, the bus was uncomfortably hot the entire ride. The return trip today is already approximately 2 hours and 20 minutes late going from DC to SC. No explanation, no apologies. The trip is already a long horrible ride but when the bus can be 1-2 hours slower with no explanation then it is something to avoid!!! I would have given 0 stars except we had on time trips prior to these. read more

My bus was clean and on time. I rode the bus from DC to NY round trip. The NY stop was hard to find on the way back, but honestly no complaints. it is a cheap no thrills bus ride. I got there safely and I would ride it again. read more

Dangerous Driver. Exceeded speed limit in the rain in the dark. Unsafely tail gated several cars intimidating them to move over (76 miles per hour). Illegally passed using ramps. Then when she made it back 10 minutes early, she asked for tips from the passengers. Did not feels safe during the entire trip. read more

Trip from NYC to DC: Tammie, a Megabus driver, was excellent today. She explained all the rules, announced stops, made a few jokes, and we arrived to DC 20 mins ahead of schedule. Overall, it was a pleasant ride read more

Let me start off by saying, if you purchase Megabus tickets, you are fully aware that this is not a high end bus. That being said, this trip has exceeded my expectations. After reading the reviews on yelp, I was very nervous about getting on the bus, especially as a young girl alone, but I was happy to find my concerns were unnecessary. I got to the station 15 minutes prior to the time we were scheduled to leave and they were already boarding the bus. The boarding process was seamless and efficient. I was surprised to see the level of cleanliness, a 10 out of 10 for me. The bus was very updated and far from outdated as stated in previous reviews. We left on time, not a minute after, and the ride was actually shorter than expected. The only down-side is the leg space. Very little leg space, but that should be expected on any low-fair bus. Overall, I was very satisfied with my trip, and would definitely do this again! read more

The Megabus is fine for my kids going back and forth to school but for the traveler who enjoys New York for shopping, theater and dinner, this isn't the most comfortable bus. No overhead compartments and you will hear the noise from people's earpieces. Once the whole bus smelled like the bathroom. The bus driver sympathized but couldn't do anything at the time. I saved some money when we took the kids but was it really worth it? read more

Megabus is terrible! They made us sit and wait in a parking lot for 90 minutes to switch drivers when we were only 30 minutes away from our destination. The driver would not communicate what was happening, and couldn't contact the relief driver. The bus smelled like the bathroom and was not clean. DO NOT take Megabus. read more

Very bad experience! Bus broke down and after an hour of repairs drove for a while and then driver abandoned passengers at roadside truckstop for another two hours, without telling passengers why he was leaving and then returned and continued on to DC. A disaster. It was three hours late. Calls to customer service took 45 minutes to get through. (Tho the service agent was nice) I guess you get what you pay for. It was cheap. read more

Well, I am no longer a customer of the Mega bus. I really had some great luck (key word luck) in the beginning of using the bus service, but now.....done. Last trip to New York the bus was 2 hours late and the driver had the thermostat set at 50. There buses are breaking down and time is a huge problem. The old saying " You get what you pay for". well that holds true here for sure. Trip back to DC pulled up to get the bus and saw a broken down bus sitting there and people in line were told they had no idea when the next bus would come. We swiftly walked to the Amtrak. read more

I took the mega bus fron Durhan NC and it was late for departure and the sun was very hot. tThere is no place to sit or wait for the bus, this needs improvement, also the bathroomman.........to stink for usage needs improvement read more

I rode the Megabus from Knoxville to DC on July 25, 2011 and returned on July 30. What a pleasant experience with Damascus driving us both ways. Not only was it a safe trip but precisely on time with an adequate stop in Wytheville both ways. I would not hesitate to recommend it to anyone!! We saved a lot on transportation to DC. Thanks Damascus!! read more

I have been taking Megabus for almost a year. The service quality has gradually become a major fail. The black crispy ET looking supervisor has no organizational skills and was rude when giving the advice that a couple of the passengers should leave and take Greyhound for looking at him funny. Lmao. After waiting for our bus (which was late btw) under flimsy canvas, the manager then took us out into the rain to wait another 10 minutes for our bus. Megabus has spacious buses, okay prices and is a quick ride to various states, but if you're looking for good service don't bother. You might get sent to Greyhound instead for looking at the workers funny. read more

I have taken Megabus twice. On the first trip, the bus broke down on the road, causing us to arrive at the destination two hours late. On the second trip, the the bus arrived at its destination an hour and 15 minutes late, and the driver seemed as though she had no idea how to to her job. The bus was overbooked and one passenger had to forgo a seat and wait until the following morning to catch a bus. There was confusion over luggage. Both trips I took on Megabus left later than scheduled. Also, Megabus advertises incredibly low prices (even literally one dollar rides) but when I booked with them online, both of my trips cost me more than fifty dollars. False advertising? Although the buses themselves seemed decent (aside from one breaking down), overall I was not impressed with Megabus and will be avoiding them in the future. read more

I have never negatively reviewed anything in my entire life. After my experience with Megabus this Thanksgiving weekend, I just have to warn people. My friend and I set out for NYC from Durham, NC late Thursday/early Friday morning. We arrived on time in DC and switched buses for NY. We arrived on time and were so far happy with how things were going. Everything changed for the worse when we arrived at the stop in NY for our return trip on Sunday evening. Our bus was scheduled to leave at 6pm so we arrived around 5:30pm. We saw hundreds of people standing behind a chainlink fence. "That can't be the line for the buses, " we said to each other, "we have reservations." The mass standing behind the fence eerily resembled an internment camp. After waiting on the sidewalk for a few minutes, we were approached by a Megabus employee and told to get behind the fence and in line with the other people waiting, and that the passengers were organized by destination. Apparently, there were major delays due to traffic and the 4:00pm buses had not left yet. My friend and I elbowed through the masses and found our way to the back of the line, dragging our luggage behind us to wait for our bus. We heard that it would be about 2 hours. This proved to be correct and we boarded our 6:00pm bus at about 8:00pm. We arrived in DC at 2:00am, obviously missing our connection to Durham. We stumbled off the bus to speak with the lone Megabus employee who was there to direct us as we got off the bus. I asked her when the next bus was to Durham and was dumbfounded to learn that it would not be leaving until 9:15am that day. I took a deep breath and confirmed with her that I did not need to sign up or make reservations for this bus. (We already had our reservations for the entire trip and made them over a month ago). She assured me not and told us to go inside, get some food, sit down and sleep. It didn't sound so bad. We entered Penn Station in DC and found some chairs to take a nap. We were immediately approached by security, who asked to see our train tickets. We explained our situation and he told us that we could not stay seated where we were. We lugged our luggage upstairs to find a more obscure area to try to get some rest. We were immediately approached by another security guard who told us that we'd have to move, because this was a "train station and Megabus has not arranged a place for you". He graciously said that we could sit in the main entrance, which we did. Because of the vagrancy law we could not lay down. At our departure time, we made our way back out to the buses. There was already a long line for the Durham buses. We spoke to the lone Megabus employee trying to load buses and answer the dozens of questions thrown at him. We explained our situation and that we had been assured a seat on the 9:15am bus. He informed us that people with reservations for this bus would have to load first and, if there was room for us after, we could get on as well. Luckily, there was space for us. I arrived back home at 5:00pm on Monday...A FULL 24 HOURS AFTER I WAS SUPPOSED TO CATCH MY RETURN BUS FROM NY. Please DO NOT USE MEGABUS. They clearly did not care or show any regard or respect for its passengers. They just DON'T CARE. It was extremely unorganized and ill ran and unprepared. Please don't let this happen to you! read more

My Megabus experience was pretty decent. Despite the confusion about where the Union station bus stop is everthing went well. The bus ride was smooth, timely, and comfortable. The outlets made a HUGE impression on me because my phone always dies on trips. So if I want mediocre bus service, I would rather pay 20 bucks for it that the 80 you would pay for greyhound read more

I have nothing but great things to say about Megabus. Since my boyfriend and I have returned from living abroad we have moved into separate cities for job purposes. We have been using the Megabus to commute back and forth for visits and it has been surprisingly easy. The buses are always on time, the prices are unbeatable, and the few occasions we were running late and caught the bus as it was pulling off (even a few blocks away) the drivers have been kind enough to stop and let us on at the last minute. We are even planning other weekend vacation trips using Megabus because we trust the companies easy access, patient staff and AMAZING pricing. We look forward to many more travels! read more

I am beyond disappointed with Megabus right now. I'm not one to complain, but I'm wondering in which way did I save money taking Megabus? Let's do the math... Picture it...New York...$7 for a three avenue cab ride to get to my bus on time only to stand in a block long line in the freezing cold for over two hours. $6 for a gyro from the food vendors conveniently parked by the ever never ending line. Perhaps they even see a trend forming?? Either way, my stomach is also angry with megabus right now. $13 total not to mention how i will get home since the bus won't arrive until 1 am or later. The Bolt bus fare was only $10 more. So here you go! Three reasons Megabus needs to get it together. -TIME. time is precious and time is money. I understand traffic, but you Megabus needs to respect your customers time far more than you demonstrate. - Communication. There was absolutely NO communication other than "form one line". No apologies, no updates...nada. I spoke with a guy who purchased a ticket ten minutes prior to joining us all in line. No one bothered to inform him that there was a two hour delay. There were people standing in line with new borns and small children for over two hours as well. IRESPONSIBLE -Unorganized. We are in the United States of America and its almost 2013. We can send a man to the moon, but we can't have signage communicating where people should stand? We aren't cattle. Herding people as such only makes us more angry and the environment chaotic. Getting here was equally as bad as we were piled onto a chartered bus versus an actual Megabus. No wifi. No sleep as the bus driver continuously swerved the bus, running into the soft shoulder and even pulling the bus over without any communication as to why. Yeah, everyone on the bus was too busy praying for survival than to complain. The bottom line... 1. You all need to do better than this. 2.Megabus owes me a refund. 1 star is too gracious. Run Forrest! Run in the opposite direction. read more

It will get you to your final destination for sure... eventually! Eventually you will get there. It might take a few extra hours beyond the scheduled arrival time, but you will get there. They say they have wifi. I have used this bus service a lot at this point and the wifi NEVER worked. I asked some other people on the bus and it never worked for them either. The outlets sometimes work... There is no such thing as customer service. It happened before that I could not find a way to contact them when I was waiting for the bus coming from Boston to Philly at 5am: the bus that was 2 hours late!! At one point I wasn't sure whether that bus would ever come! And I had no one to give me information about it. They have a number only for business hours. The online form must go straight to someone's junk box because I never received an answer or acknowledgement. Anyways, as unreliable as it is at times I have had no choice but go with them. They suck... I always regret using their services. read more

I'm on Megabus now as I type. My first time riding megabus from DC to NYC. I normally take Boltbus. I'm not impressed at all. My bus was supposed to depart Union Station at 8 am. Why were we standing in line at 8 and no bus to board. A bus didn't arrive at Union Station until close to 8:30 am and didn't depart until close to 9 am. That's bad business all around. On top of that no apology or no one to let us know what was going on while we were standing on line. BAD BUSINESS. I'm back on the BOLTBUS in the future. read more

I called in to reschedule my reservation and I called within the 24 hours to reschedule and their website locked me out so I could not re-enter. I called customer service for help and all she said was to email them. A few days later I recieved a response stating they were not going to refund me even though it was their website that screwed me over. HORRIBLE CUSTOMER SERVICE. will not be using this service again read more

If I could give a 0 or -1, I would! This is the most disorganized bus I haven't ever taken! My bus was at 7 and I got there earlier as usual. I travel a lot with greyhound and they are always so professional and organized....now this was a nightmare. There was 300 people waiting for the bus, all were waiting for the previous buses, an hour and a half late. The guys that were working there were confused and didn't know where they were placing the line for my 7 o'clock bus, it was almost a riot and people were trying to get on the bus. People were yelling and the security guard had to intervene. I was the first in line and the guy decided to move the whole line, making me last....I ended up sneaking in an empty bus and it left empty to go get people in Baltimore. The last view at the station were people's jaw dropping and angry about the whole situation. This story can go on and on, well my conclusion is NEVER TRAVEL WITH MEGA BUS! pay the extra 5-10 and go with greyhound! read more

Megabus, transporting corpses since 1998! I recently took a Megabus round trip from Washington DC to Christianburg. On the first trip, I sat in the back of the bus on the second floor for more leg room. However temperature dropped to 50 degrees if not less. I had to wear gloves, a hat, and a jacket so I wouldn't freeze to death. It was the most uncomfortable ride ever. Because of this, I got sick the following day and stayed sick during my entire vacation, I am still sick today. Additionally, their was no power to the outlets on the back of the bus on the second floor, I couldn't charge my phone and other devices. A few of us told the driver about both of these issues and he told us "there is nothing he can do." This is not acceptable, people were freezing upstairs and it was some sort of torture. Lastly, the location where the Megabus stop in Christianburg, the address provided doesn't work. Three of us waiting at the stop had our ride pick us up 5 minutes from the actually location because the exact address was wrong. We had to figure out at 2:30am in the morning where exactly is this parking lot we were left stranded. On the return trip, not only was I sick, it was equally freezing in the bus. I had no choice where I wanted to sit because the bus was relatively full. By talking to other people, I heard this is a re-occurring event and it is unacceptable that Megabus hasn't done anything to fix this. read more

Do not ride Megabus!! No matter what you do!! I took Megabus once before and it was a dirty experience. All I remember really was that I got to my destination at least 30 mins late, the wifi was hardly working, everything was dirty, and it was very loud. It looked like it was my only option at the time to get to to my hometown (other than to Lynchburg) so I figured -why not? I'll show you the emails ! Is the company so poor that they can't even refund your money? Even if say, your grandpa accidentally clicked on 40 instead of 4- they will take every cent! Why?- Probably because they are a crappy, grimy company and can't afford to give you your money back when you can not use their service. This is kind of like stealing almost, right? It's like, "yeah, we get it, you don't want to use our service, but we are going to take your money any way no matter what because you were dumb enough to put your credit card information in our site. I'm sorry, I"m not just ranting, I'm generally frustrated that such a company exists with such poor values- if you guys ever expect to make it up to Amtrak level, you need to have better (well, any) customer service and similar policies!!. So here everyone- check out this situation: and I sent them this email explaining the situation: I was recently planning a trip X, VA, my hometown for this spring break. I was going to ride with Amtrak today up to DC for a doctor's appointment and then ride to Christiansburg, VA from Washington DC with Megabus tomorrow. However, because of a family situation, I need to stay here in X Consequently, I cancelled my 9:45 am amtrak trip this morning and had no problem doing so (I think I lost $6, but that is fine with me). I found you information from a post regarding the Megabus refund policy. I started calling at 8:30 am this morning trying to get a refund, and have talked to three different customer service representatives for Megabus. I am familiar with amtrak's cancellation/refund policy, but was not familiar with yours. I can understand that no refund should be given in the case of a "no show" or a trip that is fully booked and cancelled within 24 hours. (i.e. my ticket would cause a loss sales shortage cost). I'm just a college student here on scholarship at X, working at one of the deli's, so it's not like I have a huge disposable income and am still complaining. However, when I explained my situation I did not expect to get the same flat response every time. So obviously there is no "case by case" basis. I understand that you offer tickets at a low price and you do not want people to abuse the system and try to get refunds when they miss a bus. However, if no exceptions are made, this customer service policy doesn't seem very accomodable. The article I read implied that it was necessary to use social media to get fair customer service, I hope this is not the case. Please let me know if you can do anything. Best, My Name here is their classy response, cool guys, you suck too: Please accept our apologies for the inconvenience. However, per our Terms and Conditions reservations with megabus.com may not be refunded or cancelled except where megabus.com has materially failed in its delivery of the service offered by this site. For this reason we are unable to honor your request for a refund. read more

I haven't had major issues with the service. My buses are usually roughly on-time or no more than 30 minutes late. The wifi almost never works (but I have unlimited data, so no big deal for me). When you're on the double-decker buses, the outlets usually work on the top, but not on the bottom. However, sometimes you get put on one-level buses and those buses don't have outlets at all, which is kind of a pain. The reason my rating is so low is because of their refund policy. I booked tickets for three people, then realized the day later we couldn't make the trip. I called and asked for a credit for the $285 I spent for the three round-trip tickets (DC to NYC). I was told they don't offer credits for tickets and that I had to rebook my tickets for a fee (and lose the difference in fares if the next trip is less expensive). Of course, they only show fares 60 days in advance, and I didn't plan on traveling again for several months. Rather than a credit that I could use for future travel (which seems totally fair), they told me I should rebook for a trip I didn't plan to take in 60 days, then a few days before that trip, rebook for another trip 60 days after that point, and keep rebooking (for a fee each time) until I reached a date that I was able to travel. That sounded ridiculous to me, so I ended up finding someone to buy the tickets off of me (for a loss). Very frustrating experience. read more

This is a review of the new DC to Atlanta route through Knoxville only. I have been taking megabus to Knoxville from DC for the past 3 years. It always had varying levels of service and it was a long ride but at least it was cheap. The route change has brought it down so low because of the time between stops either way and the driver change - I will try to find other transportation options in the future if at all possible. Riding it is like inflicting intentional cruelty on myself and paying for it. First, if you're coming from DC they don't stop for 5 hours. That is a long time to sit in a cramped seat with no leg room next to a total stranger with no stretch break. Then they stop in Christiansburg twice - first to change drivers, then to unload passengers. No one can get off the bus while they do that. Both stops always take longer than they should. 30 minutes after the third stop - 5 hours in - they stop to let passengers off for a break. On the way back from Knoxville to DC, they stop almost an hour out of Knoxville at a mcdonalds. Standing in line with about 60 other people for McDonald's is not fun. And then they don't stop again for a long time, if at all. It's a long haul, folks. I can't imagine how bad it is for people going to Atlanta. If you can afford to rent a car or fly, do it. This is made for those with buttcheeks of steel, the gift of patience, and the ability to sleep anywhere. read more

Not only was my bus an hour late arriving, they then made us wait on the bus for an additionally 20 minutes without the air conditioning on (in June) while they attempted to fill every single seat. Even with multiple people complaining that the bus was ridiculously hot, and seeing everyone sweating through their clothes the staff refused to turn the AC on until the bus was moving! A few people had to get off the bus due to the heat inside! read more

This was my first (and last) time using Megabus. I have used Vamoose and love it, but needed something departing from Union Station so decided to give this one a try. Never again. Cons: *On the way to NYC, the bus left 15 minutes late for no reason. *We got stuck in really bad rush hour traffic, but the bus stopped for a full 15 minutes regardless, which I find odd. You'd think they'd try to make up the lost time. *The seats aren't the most comfortable. *There is no overhead storage for bags, no storage under the seats, and very little room for storage (or your feet) in front of you. *Very few cell phone charger outlets and sometimes 3-4 people have to share one. *On the way back, the bus was 45 minutes late getting there. Getting on was a mess, because people waiting for later buses got confused and tried to get on. *I sat in the back row on the second floor of the bus. My neighbor sitting by the window got soaked when in started raining because (shocker) the roof was leaking really bad onto the seat. *The bathroom on the way back from NYC was one of the most disgusting I'd ever been in. Everything just sloshed around - there was no flusher. Think porta potty with everything floating dangerously close to the surface....in a moving vehicle. No toilet paper. And the smell....dear god the smell. Pros: *Cheap (but comparable to others) ticket prices read more

I would love to give a better rating but I just can't! On a recent trip to New York from Baltimore, the return trip was a nightmare! I thought I was being punked! Our 11 pm bus failed to show up. After standing for nearly 3 hrs. the next bus boarded at 12:50 pm. Not only was the bus extremely late, the driver couldn't control the air conditioning (I swear it was 40 degrees) and the suspension was so bad that you could feel every bump in the road. The driver decided the best way to deal with the bad suspension was to go about 35 mph along the New Jersey turnpike. REALLY! There needs to be a real good reason for me to ever ride Megabus again. Can't do it! read more

Rode Megabus to DC on Christmas Eve late at night. Zipped there...that was good because the smell of the chemical used to keep bathroom "fresh" was so strong that I could not breathe. I was in the back, right by the bathroom, so I figured on the return trip I would not sit so close. Well, surprise, surprise...the "fresh" CHEMICAL smell was even stronger this time. I sat almost in the front at one of the table seats. My daughter and I had to keep our noses covered with a scarf to prevent feeling sick. What we noticed was that the heavy chemical smell disappeared entirely when the bus was not running and only reeked when the bus was moving. It appeared to be blowing through the air system. The bus left DC for the return trip almost a half hour later than scheduled, stopped in MD for a lot longer than was needed to load a couple of passengers, stopped randomly for a 15 minute break and then, just as we were about 5 mins from the end of our trip, the driver had a minor fender bender with a cab in the middle of an intersection. We sat for over an hour waiting for the police to show up and write up the report. HORRIBLE TRIP...I'll gladly pay the diff to other conveyances to DC from now on. read more

I've been taking Megabus since 2006 it's so disappointing to know that I purchase two tickets my fiance was actually there on time and yes he was told the bus was full then they turn around and tell him it has to pay a $5 fee to be a standby I spoke to one of the workers and he basically told me if you're not there by 6: 55 they're going to sell your tickets .I want to look in the fine print and I did not see that. Not only is this steal the price for 1 tickets but they put you on standby and ask you to pay another fee . which in the bus that supposedly is full because I purchase two tickets I'm never going to take Megabus again it's a disappointment that I referred so many people and this was the treatment that I get .first of all the bus can I exist without customer workers can I exist without the customers! it's sad to know that you're spending your money on your not being value I will never take Megabus again I took Peter Pan to come down here because of the schedule plans and Peter Pan is going to be my new bus because Megabus does not have respect for the customer and the bus is 30 minutes late . so now since he told me at 6: 55 they're so your bus for seven what do they do for you if now the bus is 30 minutes late nonsense I'm disappointed and I would never ever take this bus again . without customers the bus does not exist and I wish more company value of a customer I took Peter Pan I'm the bus was full and the driver gave up the first two seats that nobody supposed to sit in front of the seats 2 people that was 20 minutes late so that tells you a whole lot, you guys need to start taking Peter Pan as forget the Megabus the Megabus does not care about you. read more

Caveat: I've never ridden Megabus -- I'm just commenting on customer service. I bought a Groupon for Megabus because I was planning to visit a friend in NYC in about two weeks. After I bought the Groupon, I found out that, to use it, I had to email Megabus with the times I wanted to travel and then they'd get back to me within the next SEVENTY-TWO hours! I do not understand why they needed up to 72 hours to respond. When someone did finally respond to me, the email said the times I wanted were not available and that I needed to call. So I called. The first few times I was put on hold for so long that my cell battery gave out before anyone took my call. The next time I was tranferred around to person after person and was finally put into voice mail. I left a message but no one ever called me back. Meanwhile, I sent email after email, asking for information. No response. Finally I gave up and booked a ticket on Bolt Bus. (By the way, Groupon is fantastic. When I emailed them to complain about Megabus, they immediately offered to refund my money.) read more

We spent 45 min waiting for someone at a gas station in Rawlings, Va without explaination (From DC to Durham). When i called customer service i was told to talk to the driver, who seemed to think it was a joke that we, as customers, were frustrated and looking for answers. He even went as far as to laugh over the loud speaker at our grievences. Understadably, he was likely trying to put us at ease and simply following dispatch orders but I still find it in terrible taste when people have prior engaements. I was told by customer service there was nothing they could do but the driver was told by someone to wait - so how does that work? That integral parts of the megabus system do not communicate (customer service and dispatch). I was told there were no managers available for me to speak to and nothing that the customer service rep could do. And so i ask, if you do not have answers, cannot do anything for me (refund), cannot put me in touch with anyone who can, and proceed to disregard my frustration, how can you call yourself customer service? read more

I have been taking Megabus for over a decade and never have I had the experience or treatment that transpired today. First my 3PM bus headed out of DC's Union Station to NYC didn't show. When the 3:30 bus arrived (actually arrived at 3:46PM) they mixed and matched people from both times. I was told that I would not be allowed on the bus because I had left to go to the restroom (after standing in line for 45 mins in 90 temperatures) because they were admitting only 3:30PM people at that time. Fine, life happens I will just call and get a refund since my bus never showed. I purchased a service that was not fulfilled basic business 101 refund the customer. I call and am immediately greeted with "no exchanges or refunds" by your customer service rep. I ask to speak with his (Shiam) manager several times only to be rudely denied each time with the candid "there is nothing my manager can do for you at this time, do you have any other questions". Your customer service rep then hangs up on me. What kind of call center trains their people to hang up on their customers. How can you run a business treating people less than human? Megabus it was a good 10 years but after today this will be the last time I use your services or lack there of... read more

I have nothing good to say. I've gone on the megabus many times (it was a last resort and I had to) and out of about 10 times, the megabus was on time ONE time. All the other times, I waited out in the rain, I had someone wait with me another time (and waste their time as well). This company has given my friends and I such trouble. The worst part is they never communicate their delays to anyone. When you call customer service, they never know anything that is going on and the only words that come out of their mouth is, "we do not give refunds." That's funny to me because I had enough of them today, so I will call them every single day until they break their lame policy and refund me. I paid $50 to get from Dallas to Houston today because I had to get to Houston. That price is ridiculous (even greyhound is half the price, but they were sold out). I drove 45 minutes to the stop (called them prior to arriving to get status on the bus, but of course no one picked up) just to find out that the bus was going to be TWO HOURS LATE. Alright, I understand delays. I understand things happen...but when it happens 9/10 times, I don't understand. I also don't understand when they cannot communicate the delay to you so you don't drive 45 minutes to the stop. I don't understand how the workers at the stop can be such jerks and yell to you in front of everyone that they don't give refunds. I don't understand how when you call customer service, they have no idea that their bus is running 2 hours late and they still say they cannot and will not give you a refund. This company is a joke. I don't know who is running it but looks like it'll fall over very soon. If you want to have a no refund policy, at least do something right! Megabus is ridiculous. Drive, fly, greyhound, carpool, figure something out before you take this "service." read more

I have utilized the megabus several times and each time my experience is worse. As the saying goes you get what you pay for. The tickets are inexpensive and the buses are nice but that is where the pros end. The buses are always late and no one ever knows when you can actually expect the bus to arrive. It is a very bootleg operation from the front office all the way down to the ground workers. This weekend was the absolute worse. When the bus FINALLY arrived I was told that the bus was overbooked and to call customer service. Customer service did refund our money and arranged for us to get on another bus that arrived 5 hours later. I was told that the bus that I had to wait 4 hours for was going to Hampton which is what I purchased my original ticket for. However when the bus reached Richmond at 6:20 pm I was told that was the last stop and I had to get off the bus in Richmond, and on top of that the bus driver could not even tell when another bus would be arriving. Needless to say after this experience I will never utilize this company again regardless of how economical they are. read more

What a horrible experience. My coworkers and I thought it would be fun to take a day trip to NYC via the mega bus.Purchasing the tickets was easy enough and we started to plan our day. We boarded the 0715 bus to Baltimore then to NYC and left around 730. We then proceeded to sit right outside of Union Station for 20 min so they driver could get "detour" instructions then went another 5 blocks and sat on the side of the road again for another 20 minutes. The driver then got lost in DC for 1 hour including getting stuck in the middle of a very narrow street. A few hours after we finally got underway, he explained that we had to switch drivers due to "federal regulations" because he had been driving to long because HE GOT LOST. That slowed us down another 20 minutes. Due to this, we arrived in NYC 2 hours late and many of us missed our first scheduled outings. Not one apology was given at any time, they didn't care. The bus home was just as bad. My young daughter and I made sure to be at the designated stop 30 min early so we didn't miss it. It was 30 degrees and there was no shelter to be found. After waiting for the 30 minutes, we were told the bus would be another 30 minutes late. Again, no apology was offered, NO ONE CARED! We sat outside, literally freezing for an hour. I will never take the bus again and urge others not to as well!! read more

My wife and I took the bus from Baltimore to NYC for a day trip. We had a friend accompany us who had read several negative reviews, most of which complained of promptness or the WiFi. This being the only time we have taken it, and that being the only point of reference, it was pretty good. This is especially tru of the price. The total cost round trip for 3 people was $54. Try finding that price on the NE Regional or Acela, not happneing. We left Baltimore at the prescribed time. And to those that complained that they were left, not allowed to board, etc...all I have to say is be prompt yourself. We got there about 30 minutes before departure time and boarded the bus first after checking in with the attendant. We sat on top in the back. The WiFi worked although somewhat slow. We talked with a couple that had taking the Megabus up to NYC from Balto many times with no complaints. When we were done in NYC we wlaked over to the departure location, and it was significantly busier. So much so that I thought we wouldnt get on ( we didnt arrive until 15 minutes before). We got on a full bus, and to my knowledge there was no one left behind that was supposed to get on. We again sat up top in the back, and I finally understood why those sets were open. If you sit in the middle of the 5 seats and dont know the person to either side it can be very uncomfortable...there is nothing to lean on. My only real complaint is that the seats were extremely hard but again the trip was ~ $16 roundtrip for each of us. We are planning to take it again to sightsee. I dont know maybe its just hit or miss but I think that many reviewers have some sort of expectation that maybe they should not have. Take the bus if you want a cheap way to travel. read more

I have taken Megabus for years, and have never been treated so poorly as on my last trip. A note to anyone traveling - their new policy is if your bag is over 50 lbs, they will leave you on the street. Coming back from the holidays my bag was a bit overweight - the attendant essentially said "hell no" to me, and said if I could not somehow make it lighter, they would leave me at the bus station, regardless of my reservation (they won't even let you pay a fee for the extra weight). Luckily my father had not yet left the bus station and could ship my items to me, although I have heard stories of those not so lucky. When I got back to the bus the attendant he was incredibly rude to me and told me I should "learn how to read." I am incredibly disappointed in not only the lack of customer service but the rudeness I received (and it's not the first time). Additionally, the prices for the bus have dramatically increased - if you can fly or take the train instead, do it. read more