A little personal background before I launch into my tirade: I am seven months pregnant, which make me somewhat more susceptible to the heat, but regardless of that fact, my recent trip on Megabus was singularly horrific. I live in Richmond, VA, and went with my mother up to New York to visit my grandfather. The bus leaving Richmond hit traffic before Fredericksburg, and instead of taking an alternate route, which is a policy of Greyhound, or any sane commuter, our driver elected to sit in traffic for over two hours; this, of course, meant we missed our connecting bus in Washington, DC. A Garmin or some other type of navigational system might have imbued our driver with a sense of confidence, so she didn't feel obligated to sit in traffic.When we disembarked at Union Station, we were told we could get on the next bus bound for NYC, which meant waiting over forty minutes in a the hot, fumey, outdoor "terminal" only to be told we were, in fact, in the wrong line, and should be waiting in the "stand-by" line, for those who, though no fault of their own, missed their previous connection. If the new bus had room, we would be allowed on, for a fee of ten additional dollars. We managed to get the last seats, but others were not so lucky. We arrived in New York after travelling for almost eleven hours. So that was the first leg of the trip, and even though it ruined Day One of our visit (we were too exhausted to function normally), it was still preferable to the return trip. The bus from NYC to Washington had no air conditioning. Yes, air was technically blowing from the vents, and several people asked the driver to turn the air down, but obviously, his efforts could not fix a busted compressor. People in the back of the bus were leaving the bathroom door OPEN because it was the only area where cool air was blowing. The smell of a chemical toilet combined with warm, recycled air was absolutely disgusting, but the poor souls in the back were literally drenched in sweat. Children were screaming, probably due to the heat, old ladies were frantically fanning themselves, and I was slowly losing my mind. So we finally arrive at Union Station, and get on the bus to Richmond, which was running an hour behind; lucky for us, since the one i was on would have missed its original departure time due to...traffic? About hour outside of DC, the driver ran over something HUGE and the bus broke down. We sat, without any air, for TWO AND A HALF HOURS waiting for a new bus. We we not allowed off the bus since we were on the side of I-95, and the poor people upstairs were literally fainting and crying. When the back-up arrived from DC, we all loaded our luggage onto it and left for Richmond, again. No water was provided the entire time, but if this comtinues to happen-one girl mentioned this was the second time she was on a bus that broke down-they should seriously consider stocking these things with water in case of emergencies. In summation, there is a tenth circle of hell, and apparently it manifests on Earth as a Megabus. God help anyone who has expectations for the Megabus beyond the bus just moving...and even then, you have no guarantee. Never. Again. read more

What is there to not say about Megabus?? I know for sure I won't be discussing how pleased I am with their service. I've been riding different buses for about 4 years now and my experience with Megabus has never been a good one. They used to break down for multiple reasons when I first started giving them my business. Sometimes the outlets and wifi wouldn't work. Now they're putting you on buses with none of the amenities they offer on their website because of them over selling tickets. I mean initially those options are what people are paying for and looking forward to when they board this bus. If you ask me, its false advertisement and this company needs a call from B.B.B. bka the Better Business Bureau. One last thing is that they always seem to find and hire the rudest people to work for them who yell at you. My recommendation, Bolt Bus or the train would be better than dealing with this company. Hell, the china buses may be better off! At least they have wifi and sometimes surprise you with outlets instead of promising it in the beginning. read more

tickets may seem cheap. but wifi and outlet power is extremely rare. my bus time was 6:30-11:45PM. Our actual time was 7:30-3:00AM. buses that they kept sending broke down, even the repair buses from another company that they sent broke down. when i called customer service, they said they only "estimate" the time of arrival, and it is all online to not GUARANTEE anything. never again. read more

Dear oh dear!!!! Megabus - you've gone downhill. When Mega first started out they were a great bus service to take to NY, but since they have more competition that is not the case anymore. I recently took Megabus up to NY for my birthday weekend (10.14.11). First of all, thank goodness I actually went to see where they were located otherwise I would've missed my bus! When they were located at H Street near Metro Centre Metro station it was easily accessible - not so much now!!! Their new (temporary) location is in the back of beyond near the Greyhound bus station. I would not feel safe having to catch a bus from that location late at night or arriving in the evening as the area seems a little dodgy!! Also, that Friday when I left it was POURING with rain and there was no kind of shelter other than the little tent that the MegaBus employees were standing under. Because the line was so long, I didn't think I was going to get on the bus but luckily I did and also got a window seat, only to find the electrical socket did not work because there was a broken prong in there!! After arriving in NY 2 hours later than expected I was just happy to be there but I will not, repeat WILL NOT consider taking MegaBus again until they move from their present location. No way, no how! read more

I have taken Megabus many times and although it is annoying to have obnoxious people talk on cell phones loudly etc. most of the time I can drown out the useless chatter with an IPOD. However, yesterday, February 19,on the 3PM bus from New York to White Marsh, a mother dropped 6 kids (2 were toddlers) on to the bus and left them. They were not only annoying but it was pitiful to hear the youngest cry for his mom. No one was 18 years of age and although the siblings tried to help him, change his diaper when he peed through his pants, what he really needed was an adult - his MOTHER. At the end of the trip no one was waiting for them. They waited at the cold bus stop even though the bus was already 20 minutes late. They were in contact with someone on the cell phone but who is responsible if no one met them? IKEA is the closest business and not that close. Isn't there a policy about minors? read more

Chaotic but cheap. Seems like if you buy early enough and get tickets for a couple dollars you really cannot complain about service. Mine were not as cheap, $20 each way Baltimore to NY but cheap enough. Going out from White Marsh was ok- easy to get to nicely far enough away from the city and pick up was only a few minutes late. New York another story. Its chaos- too many people waiting for too many buses. People who show up 2 mins before the bus arrives getting the best seats on the bus instead of the people who waited in line an hour! There is no good shelter at the bus stop and there is no where to sit. We arrived an hour early to get head of the line but the bus ended up being delayed an hour. I seriously think that they simply don't put on the 1.30 bus and just combine it with the 2.30 deliberately. If that is the case guys, please don't even list a 1.30 bus if it does not come til 2.30!! Sitting out in 100 degrees is no fun for 2 hours! Anyway, I would only use these guys in the future for two reasons: 1) cheap prices, and 2 )they are in white marsh and not downtown Baltimore. Otherwise I would look elsewhere for a better experience. read more

On September 1, 2011, I took the 9:00 bus schedule from N.Y. to D.C.. I was a walk-up passenger without a ticket. The bus# DD484 departed from midtown at 9:45pm. Unfortunately, the coach was very cold. Driver couldn't get the climate control to work properly. I was wearing short-sleeve shirt & shorts for the bus trip. All the other passengers were complaining of frigid temperatures. Driver was under a lot of stress because of the passengers. One passenger sitting behind the driver took a picture of the toll booth, while the bus was entering the Delaware Memorial Toll Plaza. The driver pulled over to use the restroom after the incident. We resumed our trip after the driver's restroom break.There were major delays at the last toll plaza before Maryland. The driver drove the bus through the Delaware Rest Area to avoid the traffic jam. He must have shaved off 30 to 45 minutes of our trip. :-) We arrived safe & sound in D.C. at 2:13am. Unfortunately, the arrival location is not safe area. Overall experience is B-. Condition of motorcoach is B-. Driver's driving skills is B-. Driver's conduct A+. Mega Bus Personnel Conduct B. I'm a bus driver & use to operate my own bus company. read more

Personally I have to say this bus exceeded my expectations. You guys left such horrible reviews but all the complaints you guys had, I never experienced. I rode the Double Deck blue bus from Washington DC(Union Station) to Knoxville Tennessee. The bus was scheduled to leave at 9:45 but I arrived at 9:00 because it was my first time ever riding a bus this far. I arrived at the garage and there was several lines. I was a bit confused so I approached one of the drivers and he was very friendly, he walked me over to the correct the line. We started boarding the bus at 9:30 and can you believe it, the bus was there when I arrived in the garage at 9 am. We left the garage 15 minutes late because the driver was waiting for a couple more stragglers also he asked us if it was okay to wait for the few people that were suppose to be coming. About an hour into the ride I plug up my laptop and what do you know? My laptop starts charging and I had WiFi. My socket just didn't work, all the sockets worked because about 90% of them were being used. Also the WiFi was fast, I was able to stream my movies from Netflix with no lag what so ever. We had about 5 stops, 4 of them were 5-10 stops and the last one was 30 minutes. Our driver was very friendly and talked to me during the rest stop. Our scheduled arrival time was 6:55 and we arrived at 7:05. We were 10 minutes past arrival time but if you are going to complain about 10 minutes then a bus is not for you. Overall, my experience was pretty damn good. I paid 20 dollars for this ride and I felt like I ripped them off because my experience was worth at least 100$. read more

Our tip to NY went quickly, though the driver was swerving all over the road and tailgating people like crazy. No toilet paper in the bathroom, which was gross, and generally looked like they hadn't cleaned the bus very thoroughly. None of the reading lights worked, so there must have been some sort of electrical problem as well. But they got us on the bus smoothly and we got there on time. The trip back from NY was late because the boarding process was so disorganized. There were several buses just sitting there, but we weren't allowed to get on ours until after the departure time. And even then they put us on a bus halfway down the block, so the nice neat line devolved into a crowd of angry shoving people. Despite starting a half hour late, we made ok time, but the driver had to pull over to use the restroom after about an hour and a half. Dude, I watched you just sitting around 34th Street doing nothing. Plan ahead. The lights on this but worked, but the recline button was broken on my seat, so it wouldn't lock in any position. In general their buses seem to be showing their age and they don't seem to put much effort into cleaning. Bolt bus has been better when we've taken it, but they're probably pretty much interchangeable cheap transportation. read more

PLEASE DON't USE MEGA BUS - My sisters live in NYC and gave Mega a handful of tries, always LATE picking up and dropping off in NYC. There is no organization whatsoever, I tried Mega Bus last year going to NYC. BUS was over 2 hours late, crowd was waiting in freezing cold weather. When it finally arrived people rushed the bus and did not honor the line. The driver did nothing. Leaving New York the same thing, driver did not honor the line people were waking up and cutting in front of people who were waiting. The Driver did not count correctly and and 30 minutes after we left NYC a woman and her young child walked to the driver and said "there are no seats left". The Driver had to turn the bus around and head back in NYC and drop the woman and her child off, adding another hour to the trip home. I had used Bolt bus and have had great success. If they are late or I send and email, Bolt refunds the fare and sends a complimentary ticket. Yes, it's cheap but that is not excuse to be disorganized when boarding. read more

On June 4, 2011 I had a reservation to leave New York City at 7 p.m. and arriving in Washington, DC at 11:15 p.m. Megabus did not leave New York City until 7:45 p.m. Upon arrival in Washington, DC around 12 midnight the bus driver took a wrong turn and the passengers ended up being stuck at exit 11 to 3rd Street because the double-decker bus was to tall to go under a low overpass and there was to much traffic for the bus driver to back-up. So we were stuck on the highway. The bus driver could not go forward or backward. The Megabus employees held people hostage and would not let them off the bus or give us our luggage. Several people on the bus called the police. Some passengers recorded the whole event on their Blackberry. I am sure it will end up on Youtube.com. The police had to close the road off the 3rd Street tunnel and the bus driver had to make a U-turn in the middle of the highway to go back in the opposite direction where there was no overpass. This was an unnecessary use of police resources. I feel that I am entitled to a refund because the delay was not due to traffic but due to a driver who did not know the route. read more

It was my first time to ride a bus to NYC from DC and back again (except chartered buses). Both buses were clean, the attendants and drivers were helpful and efficient and the boarding of the buses occurred on time (the time on the ticket -- 5:15 AM in DC; 4:30 PM in NYC, but get there earlier to stand in line). Yesterday was the first day the DC pickup was at Union Station, just like it said on the ticket, however, the website still indicated that the DC pickup was at K St and N. Capital St with with a free shuttle during certain hours (as of today, that information is still on the website on the bus stop search page). Thank goodness we parked at Union Station and went down the escalators or we would have never seen the buses and attendants there in the main level ("bus deck") of the parking garage. The NYC stop was easier to find and see. We arrived at the NYC stop 30 minutes late (highway construction traffic and NYC morning rush hour), but arrived back to DC on time. My only complaint -- those seats are not comfortable ... hard after the 2nd hour. Would I ride it again? Yes/No. Depends on when I need to be in NYC as it seems they have the earliest morning departures. Definitely not on the same day! read more

I can't believe there are ANY negative reviews about MEGABUS. I've been traveling on MEGABUS for a few years now and have never had one problem or issue. The bus has NEVER been late, leaving or arriving. Remember it's a bus and they have no control over traffic. I've been on AMTRAK in the summer and it's been 3 hours late because of the heat. Quit your bitch'n. MEGABUS is fabulous. If drivers have to switch at a rest stop it's for safety reasons. They're legally only allowed to drive so many hours a day. I like that. It makes me feel that they don't want to endanger passengers with a tired driver. Quit your bitch'n. The buses are clean, the drivers are friendly and experienced, there's free wi-fi and electrical power, plus the tickets are very reasonably priced. Have you ever take AMTRAK? Those trains are filthy and expensive. I'll take a cheap ticket over a fancy terminal any day. Last year 6 friends and I went to NYC from DC. The total price for ALL of us round-trip was $14.50. That's $1 per person, each way! The .50 was the processing fee. So, quit your bitch'n. read more

I was supposed to travel from Washington to Boston with departure at 19:45. Me and my wife arrived at the bus station exactly at 19:45 (our bad) and I could not complain if I would have not find the bus at the bus station. But the bus was there! It was just turned on and it moved for less than 2 meters from the parking area. I begged the driver to allow me to get in since it was still inside the station, it stopped two times arguing with me that we lost the bus, westing more time than that necessary to just open the door and let us get in! At the end, he didn't allow us to take the bus and he left us in Washington. This nice behaviour of your driver costed us 360$ to travel to Boston with the train, plus the 70$ we paid for the unused bus ticket. This is really not the way to treat customers, living them thousands of miles far away from home at night time just because the driver doesn't want to open the damn door! This lack of umanity was astonishing!!! I'll never never never use megabus again!!! read more

Sometimes I don't feel like driving when going to NYC, so I have used the bus service as my other option. I've rode on a few bus lines, Megabus always being my favorite. However, now that Megabus prices have gone up, the quality have gotten worse. I went to New York this past weekend and this trip was the worse. Going to NYC there was no WIFI service at all and none of the electrical outlets were working. Having come straight from work to ride on the bus for NYC, I was hoping to charge my phone, use my laptop and get caught up on some things. That was a misconception. I couldn't do anything but sleep and look out the window. Then coming back, if you were lucky enough, you may have sat next to a working outlet. Unfortunately, I wasn't lucky enough because the majority of outlets did not work. Then after catching an earlier bus to DC, we got caught in traffic so by the time we got in Maryland the driver couldn't go any further because he would go over his driving hours. So we had to wait over an hour for another driver to pick us up. I understand the driver couldn't go past his allotted driving hours by law. However given that Megabus (I'm sure) keeps track of their drivers' hours, then he should have been given a shorter route or Megabus should allowed for hectic traffic time to at least finish his driving destination or the last option, have a driver waiting in the White Marsh Towne Center so we could get to DC within a reasonable time. Perhaps, my regular scheduled bus (6:30pm) would have gotten me there earlier than what I had to go through. The trip both ways was awful. The advertisement for free WIFI and outlets should be excluded. You have definitely lost a customer. read more

Took a east coast trip to DC/nyc for the first time and me & my girl Caught the megabus from union staion DC to NYC on 8/22/2012. . The night before I read all the reviews on here and i was so terrified of being left that I showed up at 4:30am at the stop inside union station and my bus ticket was for 6:15am. When I got to the stop, there was already a line and I was scared I would get a horrible seat but I was glad the bus was here a hour early... So I see the driver sitting in the blue double decker bus and there is a line of people standing... But at 5:20am he starts loading.. And I am shocked, thinking I must be lucky loading a hour early.... THen I found out this was the 5:15am bus to NYC and not my 6:15am... So the ticket guy lets us on the bus regardless and he charged the lady in front of us a transfer fee to catch a earlier bus but he didnt charge us.. He just told us to get on... Then despite the one bag limit they let me check two bags in the luggage part and I brought a carry on as well... So off we depart around 4:45am which is 30mins late for the 5:15am but actually a 30mins early for my ticket... We arrive in white walsh and about 20 people waiting to load cant becuz they over booked... I felt bad for all those who couldnt get on but i was just glad to have my seat... So after the driver comes on the loud speaker yelling about someone peeing on the toilet seat... we are off the nyc with no other stops.... We arrive actually at the same time my 6:15am bus was suppose to get me there which is about 30-40mins late for the 5:15am... I only wondered if my 6:15am bus ever showed up or what would have happen if I waited.. But we get dropped off not where they said would drop us off but on 7ave & 128th instead.. which was like around the corner from the listed drop off... But overall I caught a hour earlier bus for free, rode on top deck, sat next to my girl and some other normal looking quiet people & had a working power outlet, and some what spotty wifi... And I got there at the time my 6:15am was suppose to get me there, actually 10mins earlier... Guess I was just blessed... But im sure all those who bought 5:15am tickets woudnt say the same as for them it was a hour late arrival and 30min late departure. and about 20 people at white walsh couldnt even get on becuz they overbooked.. Ohh and the busstop is inside union station in the bus depot... Plenty of signs leading you there.. And plenty of megabus signs once u reach the bus depot platform..... So despite a good experience... I wouldnt take my chances again if i ever visit the east coast... Amtrack Train or perhaps Bolt bus.. read more

worst ever! they does not allow cancellation. for reschedule, they charge 6 dollars. that is completely insane.

I have been traveling via Megabus for a few years now and my last experience ( and I do mean LAST) was horrific. My last trip, (which I can't really say that it was such) I was made to get off the bus because of my child car seat. Now mind you as a parent I am every safety conscience of how I travel with my child. A man came on the bus and walked up and down the aisle, looked at me and asked me where was my child seat. She was in her government official regulated safety car booster seat. After going back with the man about it, I left and asked for a supervisor... He/She never showed up. Further more I notice that I wasn't the only one who was waiting for this 'supervisor to show up. To add insult to injury, it has now been a month and 3 days since my trip and I still have yet to hear back from anyone, I mean - ANYONE. No phone call nor a response to my 5 emails. That is not how you do business at all. read more

When we first traveled from Baltimore to NYC, our experience was average. But the trip back was, needless to say, TERRIBLE. Our bus was late because the driver took a half-an-hour break. When boarding the bus, my mother was carrying a bag for another person in our group as we walked up. One of the Megabus employees blocked the way up with her body and would not let her up because she was carrying an extra bag. Although she tried to explain, the employee would not listen, so my mother turned around to put it in the lower storage compartments. The employee then SHOVED my mother into the streets of NYC and muttered "that's what you get". After boarding, we waited for a long time as the driver was refusing to let more people on. Another employee came up to discover that there were still nine empty seats. Once the bus started, we soon discovered that the AC did not function. It was a hot summer day and after standing in line for half an hour no one could stand the heat. A passenger brought up the concern to the bus driver that the top of the bus was over heating. The bus driver, Driver Jarvis, responded as following, "A passenger on top says that the AC is not working. I'm gonna have to pull over and report this into the company if we keep getting complaints so you guys can get on a different bus." What appeared to be an attempt to appease our needs was really a threat because everyone was already an hour behind schedule and switching buses would delay us an hour more. Driver Jarvis then pulled over in a New Jersey gas station, said she would give us ten minutes to get water and no less, and that she would be making two calls to the company headquarters: "the first one is that we pulled over for ten minutes and the second one is how many we leave behind." I personally felt more like a prisoner than a passenger. Our driver began yelling at a guy who was waiting for his girlfriend to come back from the bathroom because he was "holding up the bus". She came up to do a headcount and practically screamed to my sleeping friend that her bag was in the aisle. The AC still wasn't working but no one said anything in fear of switching buses. Someone was smoking on the bus and it reeked of tobacco but the driver did nothing. The whole bus ride was terrible. I suppose I had better expectations because the ride there was decent but we will not be taking the Megabus ever again. read more

I dropped off my visual disabled friend and her 16 year old son at the far edge of a mall in December on a rainy winter night. Shortly thereafter, I got a phone call from her that they were told to get off the bus there were not enough seats. Luckily I was still nearby when I got a call from them. Otherwise they would have been stranded in the middle of nowhere with no way to get home. I rushed back to the bus to question the bus driver why there were no seats. I asked for a written statement that the bus was overbooked so I would have proof and get a refund. The driver wouldn't give it to me. He refused give me his name also. I decided I would drive them home since they couldn't get on the bus. Twenty minutes later we stopped to eat. I called to Megabus to get a refund, they said they would not give me a refund because the bus was not overbooked and there were seats available. It would be easy to prove that the driver lied. Everyone on the first floor of the bus heard us argue with the driver. A lying bus driver and a corrupt company scamming their customers. I will dispute this on my credit card. This is the second bad incident I have had with Megabus in the past month. The first one happened on the day before Thanksgiving. The same friend and her son were coming to visit for Thanksgiving. She got to the bus stop early, but the bus never came. Her friend called from the car, but was stonewalled. Megabus said they would look into it. She called again an hour later. The said the bus came and went on time. This was not possible. She had taken that bus several times before and knew exactly where the bus stop was. By then there were people waiting for the next bus. Since I paid for it, I asked for a refund. They refused. What happened, I don't know, but it did not leave on time. I no longer trust Megabus and will never use them again. I will dispute this charge also. They assume the customer is always wrong. Even if you can prove you were right, they don't care. BAD BAD customer service. read more

Kudos to Megabus for actually doing the right thing in my case. I was on a bus that broke down in Lexington, Virginia on October 12, 2015. I won't go into detail, but Megabus "customer service" handled this problem badly -- exactly the same terrible customer service I had experienced 2 years earlier in August, 2013 when there was a no-show bus and I was delayed by 6 hours between Boston and DC. Frankly, I was astounded that there was zero improvement in its customer service department during the 2-year span. Had Megabus done a better job of handling the situation on October 12th of this year, I might not have been so insistent that I be compensated for my out-of-pocket expense (around $55) in getting to my destination. In other words, I had to get off the bus in Knoxville and buy a Greyhound ticket to get to my final destination, or my entire trip would have been ruined. As I said, Megabus did the right thing, and I got a check. My purpose in writing this review is to note that Megabus MUST do a better job when it comes to customer service, i.e., it must communicate with its customers by providing accurate information, and it must do everything possible to solve a problem quickly to minimize inconvenience to its customers. Neither of those things happened in August 2013 and in October 2015. Megabus, how about it? Get to work on improving your customer service ASAP! There are no excuses. If you don't, you're not going to have the customers you need to stay in business! read more

On September 8, 2016 I was scheduled for a round trip from Washington DC to Philadelphia returning on September 9, 2016 that included reserved seats which total came up to $77.00. Unfortunately I missed my bus due to circumstances that were out of my control. On the morning of September 8, I sent documentation and proof that I was in the hospital due to an emergency which caused me to miss the bus. I was told that I would be able to reschedule my trip. After speaking to a supervisor yesterday she told me that I would be able to reschedule and will travel on mega bus at a later date on October 13, 2016 and returning October 14,2016. When I received my confirmation email it only stated that I have two one way tickets to Philadelphia which came up to $11.50. I called customer service to resolve this issue being as though I didn't get my returning trip and reserved seats for Oct.14 and Oct.15. The representative by the name of CARLLETTA, told me that I only have one way complimentary ticket. I NEVER agreed to a complimentary ticket because I paid 77.00 for a round trip for my first reservation. I need a returning trip and my reserved seats that I paid for originally for my new upcoming trip on Oct 13, 2016- Oct 14, 2016. The customer service is TERRIBLE!!! I haven't been able to talk to a manger because employees have refused to put one on the phone.I have been hanged up on about 8 times now. I need my reservation completed correctly or I want a refund. It doesn't make sense that I pay 77.00 for a round trip and reserved seats and then mega-bus only gives me a complimentary $11.50 ticket in return.I NOTHING IS COMPLIMENTARY BECAUSE I PAID MONEY. I JUST NEED TO RESCHEDULE.. this will be my last time riding on mega bus. Prices are great but customer service is terrible. read more