I've literally never seen such incompetent service. First, my bus was over an hour late with no explanation from your staff. When asked they seem to have no idea if or when the bus was coming. No apology or explanation at all. Then when we were half an hour from our destination the bus driver decides to stop and make us wait forever for a new driver in the back of a creepy parking lot. Still just sitting here even though we are waiting longer than the rest of the drive would be. Thanks for completely ruining my birthday weekend. I will never book again. You are a horrible and inconsiderate company. read more

We arrived at 6:30am for our 7am bus and we were at the front of our line. The 6:10 bus didn't even start loading until about 6:45. At 7, an employee came to the 7am line and said there were still 14 seats to be filled so they would take the first 14 and bump us up to the 'earlier' bus. It finally departed around 7:10 - only 10 minutes later than what we had planned, but a full hour late for the people who were on the bus they had actually bought tickets for. The only seating that was left when we got on the bus was in the reserved section, so that's where we sat. When the bus driver made her announcements at the start of the trip she mentioned that the seats had been filled with people from another bus and said that we might have some unhappy people when we arrive at White Marsh and they can't get on the bus, but that we'll figure it out when we get there. And then when we got to White Marsh we learned that one single pair of reserved seats had been purchased... The seats we were sitting in. So we were forced to move (and split up) at that point. I'm not so upset that we had to split up, but if you've got seats reserved, why fill them with general ticket holders to begin with? Surely somebody somewhere is aware of the fact that a reservation has been made. Plus there's just the fact that this bus left a full hour behind schedule! read more

This was the worst transportation I have ever taken. For the price I would expect more out of this experience in traveling with Megabus. Our bus from Durham to the union station was a whole hour and ten minutes late. The bus driver had a attitude and was rude. When we finally reached the union station at 3:33 am. We waited for a hour and no bus arrived. We are asking around and no one knows where the bus is. After I finally called the Megabus call center the man on the phone with m ewww rude and disrespectful and expected us to wait till 6:00 am for a new bus. The problem with Megabus is that they do not want to admit their wrongs. The truth was a bus never came! A whole other bus driver from another company had to drive us to New York luckily. Tomorrow I will call the bus company and ask for a refund of my money and I will no longer be taking this bus anymore. They are unprofessional and have no business being in the transportation business. read more

I have taken the Megabus a bunch of times over the last couple of months and have had nothing but great experiences. I was able to snag some free seats using "greenbus" in the promotion cost and got a round trip for a grand total of 50 cents!!! I even got a chance to sit in the front row on the top level of one of their double deckers and loved every minute of it. I grabbed the the little handout they had by the front door when I boarded and was thrilled to read about the 96 new double deckers, that will be equipped with power outlets, they are getting this year. Wifi is an awesome idea, but only lasts as long as your battery does. read more

I had very low expectations of Megabus given other reviews. However I decided to brave it anyways when I found a $9 from NY to DC. The trip was smooth and quick. The bus was on time to pick up the passengers and left exactly when it was supposed to. While there was a stop in Maryland to let people off at White Marsh, it took less than ten minutes. We ended up getting back to DC a half hour earlier than planned. There was plenty of leg room on the bus and there were a lot of empty seats so one could spread out. I think it helped that I left NYC at 10:30 am on a Sunday morning, so that minimized any potential traffic conflict. Overall I am very satisfied with Megabus and even happier for the cheap fare. read more

I have taken the Megabus a couple of times, and it has progressively gotten worse each time. My last experience on 08/15/10 was the absolute worse. The bus scheduled for 6:30 arrived at 8 oclock. The workers were completely rude. One of the guys repeatedly yelled at customers who asked him simple questions such as "what line should I stand in?" or "when is the bus arriving?". He actually verbally threatened a couple of patrons waiting in line. He was absolutely no help, he didn't even "offer" to take luggage. There are no overhead bins on the upper deck. I ended having the luggage under my feet the entire time. The bus makes a stop in Baltimore. The driver left w/ no announcement, apparently because he had worked too many hours, so we had to wait an additional hour for his replacement. I arrived in DC around 1:30am. Megabus will never get my business! read more

I am very disappointed.....I had a reservation for a bus from DC to Boston for me and my girlfriends 2 year anniversary. As we arrived we were running a little late and pulled into the bus lot at 9:05 (10 minuter prior to the schedule departing time) just in time to watch our bus leaving. This was of-course after already parking our car in an expensive lot. Dude to this we ended up haveing to drive to boston where I again had a total of $100 worth of parking for my car which I was not expecting to have. What kind of bus system leaves earlier then the time that they post on the itinerary?? This has cost me a lot of money and I am very upset. read more

Just a terrible experience from Baltimore to New York. Stifling hot bus with no air-conditioning, a driver who got lost repeatedly, Wi-Fi didn't work, etc.. Just don't go there if you value your health and time. read more

I was in New York and was coming home to Massachusetts on Monday morning. The scheduled time for the megabus to leave was 12:10 pm. I arrived early and got in a very long line. The temperature was freezing and it was rainy and windy. As we waited we asked the workers (who by the way sat in a nice warm van) when the bus would arrive. At first they said the didn't know then we were told the bus was around the corner fueling up. We were told this for over an hr and a half. By now my hands were totally numb and everyone was soaked and shivering . The bus finally arrived after 2pm. There were no apologies and no explanations. Just a gruff "get on the bus". I am not sure if I would trust them again. The price was decent enough but the customer service was terrible! Another side note. My son called the megabus company who told him they had no knowledge and they would call me in up to 7 days. I am suprised I am not still standing in the NY rain.. read more

I took the Megabus from Baltimore, MD to NYC on April 16th, returning on April 17th. First off, I've never had a problem with Megabus leaving from Washington DC going to NYC (and returning). But on this horrible weekend trip, there were problems a plenty. First it started with a stop change, that was not clearly labeled. There were multiple bus stops in Baltimore, and the ONE stop that was labeled was for the Washington DC and Boston buses. The other stop (the one I wanted) was changed. I got to the stop 30 minutes early (bus was to leave at 8am). 8am came and went. I was waiting with FOUR OTHER FAMILIES. We went to each bus that came up, and they said the bus was on its way. Finally one of us called the MegaBus customer service (and by customer service I mean the mean people on the other end of the phone who were less than helpful). She stated that the bus had come and gone, and that the stop had changed (why didn't the other Megabus drivers tell us this?!). She said to wait across from IKEA and the bus stop. Anyway, eventually I got on the 945 bus. On the way home, I got to the stop an hour early (to avoid mishaps similar to the previous day). It turns out that busses were running two hours behind. After being herded like cattle through ridiculous lines in a vacant parking lot, and waiting for a long time, we were finally put on a bus. Not a Megabus, but a bus that said Newark Airport Shuttle. This bus did not have seatbelts (which the Megabus website boasts). We finally made it back, but the rides were horrible. I will not take Megabus ever again. And their customer service? Forget about it. Some of the rudest people I've ever talked to. As soon as the lady picked up the phone she was snapping at me (she didn't even say hello). ps I paid $40 something for my roundtrip ticket. read more

Terrible service. Late departures. More often than not wifi doesn't work. Arrives in desolate area in DC far from public transportation.

After reading all the negative reviews about Megabus, I was hesitant. But, I had a great experience yesterday traveling from Baltimore to NYC. The buses were both on time, clean, and got us there and home in no time. All the outlets worked and the bathroom was about as clean as it gets for a bus bathroom. We had no problems finding the pickup area in NYC and it was all very orderly. I don't understand the negative reviews at all. read more

Terrible service. Left NYC late, and upon hitting traffic, the drive could not continue beyond White Marsh, MD en route to DC because of the hours logged. All riders were required to get off the bus and wait in White Marsh for another bus, which did not come for several hours. It took 9 hours to travel from NYC to DC thanks to their unpreparedness. read more

Have traveled with Megabus a few times and every time it has been awful. My last experience was a disaster! The bus was 2.5 hours late. We all stood and waited in a cold parking waiting for the bus. The managers were rude and did not keep us informed of when bus would get there. In the middle of the trip the driver ran out of hours and we had to wait at a random rest stop for 45 mins for another driver to take over. I arrived in DC at 3:30 am instead of the midnight. To top it all off - they were rude, kept us ill-informed. The bus stank. They obviously didn't clean it. It was a total night mare. DON"T USE THEM!!!!!!!!!!!!!!!!!!!!!!!!! read more

I really like Megabus. I've taken it from DC to New York, and it was a pretty decent trip, considering I paid pretty much nothing for it. My girlfriend rides it twice a month to come visit me, and so far her experiences have been very good. Yeah, it's not always on time, but it's dirt cheap, so no complaints. read more

Guys, since power and WiFi are key selling points, I suggest you make them work! I just had a round trip from DC to Boston. Power never worked in either direction and WiFi worked for about 10 minutes on the way up and about half the time on the way back. The bus is decent and the ride is comfortable, but I really signed up for the WiFi and power to keep my kids occupied. read more

I normally use Bolt Bus to get to New York but, for some reason, they were late releasing tickets for the dates I needed to travel so I booked with Megabus to make sure I would get there when I needed to. Big mistake. Seating on Megabus is a free-for-all, and my husband and I weren't able to get seats together (we've never had a problem on Bolt Bus, even when in the C group). I ended up sitting next to a woman who coughed the entire way to New York. That wouldn't have been so bad except that there was absolutely no air circulating on the bus, which was hotter than Hades. I watched passenger after passenger approach the white line and try to ask the driver to do something about how stuffy the bus was becoming. He resolutely refused to take off his headphones, so we continued to swelter. The lack of fresh air was worse than any airplane, where the same air just recirculates. Three days into my trip, I woke up a raging case of strep throat, and I'm sure it was from the ride to New York. It didn't help that there was an hour delay caused by a jack-knifed tractor trailer on the NJ Turnpike. Absolutely no communication from the driver about the situation, however. Passengers with iPhones kept everyone informed. Megabus also seems to attract more characters, shall we say, than Bolt Bus, like the girl sitting at one of the seats with tables who took her boots off and put her feet up on the table for the entire trip. During the delay on the turnpike she took her socks off and decided to paint her toenails for her night out in New York. Nothing like adding the smell of nail polish to an already incredibly stuffy bus. I will never take Megabus again. If Bolt Bus isn't available, I won't go. read more

I took the Megabus from DC to NYC and I want to give 6 stars but they only allow 5 stars. I got everything that I expected for the price. If you want more than that for the price then, you're an idiot. Take a train or a plane and pay that $160 or more. I bet you still won't rate those other modes 5 stars. read more

On my way to NY the bathroom was out of service. On my way back to DC the bus left 30 minutes late. I got to the bus stop 40 minutes early and was standing on the line for over an hour. read more

I recently took a trip from Atlanta to Orlando. I had a wonderful comfortable ride and will do it again. They had 2 drivers for the departure time was 11 pm For the safety of the passengers. The bus was very clean and wifi was excellent. read more

I recently rode the Mega Bus from Washington, DC. to NYC. We left, Friday 5/11/12 and returned 5/12/12. I've made this trip several times on Mega Bus and never had perfect service, but this trip took the cake. It was ridiculous both going and coming. I was disgusted to learn that Mega Bus charged $60 for an extra bag allowance. The $60 fee was not listed anywhere on the website, thus I was dumbfounded. While I understand passengers may be asked to pay extra for additional baggage, how could the fee be MORE than the ticket itself???? Certainly, the bag weighs less than a passenger. It appeared that Mega Bus staff was making up a random surcharge, since no one could justify the exorbitant charge and a fee isn't listed on the website! We were scheduled to leave NYC on a 7 PM Express bus to D.C. The bus arrived well after 8 PM!!! Feel free to stop reading here or read on to learn about the chaos that ensued as we were waiting in line.... We arrived at the Port Authority stop at 5:45 pm and got in the second of 2 lines. Apparently the passengers against the wall were headed to Baltimore on a 6:30 bus. Our line was the 7 PM Express bus to DC. After the 6:30 bus boarded, the attendant asked the 7 PM passengers to stand near the wall, and the 7:30 passengers would line up next to us. We were near the front of our line with about 10-12 passengers in front of us. Around 7:30 a Mega Bus attendant announced that the 7 PM bus (our bus) was delayed and asked us to line up against the walls with our reservation docs visible to ensure faster boarding. Passengers in the second line then became upset. Allegedly, the attendant had directed several individuals from our line into the wrong line. Our bus line was now wrapped around the corner and the passengers were not happy about going to the end of the correct line, thus they started blending into the front of line, cutting in front of those of us who had arrived extra early. As you can imagine arguments ensued, as those of us in front attempted to secure our place in the line. At 8 pm, we finally boarded the first bus. As passengers began to speak of the ordeal, we started to hear that this was not an Express bus to DC, but rather a bus headed to Baltimore first. After questioning the attendant about where we were headed, he admitted that he had put both the 7 pm passengers AND the 730 passengers on the same bus to save time. What followed was sheer chaos... The 7 PM passengers were then ordered off the bus and asked to retrieve our luggage and stand against the wall until our bus arrived. People were everywhere and once again passengers who had arrived early were now at the end of the line and having a fit. No one with Mega Bus would explain what was happening or when we were leaving, only that a bus was on the way. Long story short- I won't be riding the Mega Bus anytime soon. They really need to get their act together. I'm headed back to NYC in a few weeks for our family reunion. We'll have around 15 people in our group and I can't afford this type of instability during our travels. Bolt Bus here we come!!! read more

I'm so sorry that I can't put fewer stars on this review. We got to our megabus 5 minutes before departure, and they had already sold our tickets to standby, in addition to about 8 other people. They refused to give us a refund, and wanted us to wait in line for the next bus, which was 2.5 hours later. They didn't give us priority for boarding the next bus, and they also wanted us to pay a change fee! Are you serious, megabus? You should definitely take the chinatown bus (http://gotobus.com/) instead. Good riddance, megabus. read more

My first bus trip to NYC. I looked at greyhound and my mom said are you nuts. So I see megabus. I took the 11:59 bus to NYC. The bus was on time and the employees were doing their job. I work in customer service and let me tell you that after a while a smile is just too much after dealing with heinous customers. the bus is chilly. should've brought a bigger sweater. The stop alot. But I didnt have to be anywhere until 8:00 pm the next day. The ride back was intresting. The bus was 25 mins late. We had the nicest black woman. Great lady. She waited for everyone at the rest stop in new jersey. She told jokes and was safe. We do the stop in baltimore and get to DC. And then the trouble starts. There was a stabbing in a house that was on the street she was supposed to go down. And the ambulance and police wouldnt move. But that didnt stop her. (this woman is a hero) she backs up and gets us out of there. we gave her a round of applause. And then she saw the deserted area where they used to drop us off (thank god we go to union station now) but she said she refuses to drop us off in the dark. All in all. Great experience and the bus company I will stay with. Cheap and safe...(well at night) deserve the five. Especially after I heard they moved to union station. Even better. #TeamMegabus read more

I've taken Megabus many, many times from DC to NYC over the past five years, and only a handful haven't left me tense and annoyed. I'm not even going to address delays and the actual buses, only the piss poor service Megabus consistently exhibits. One of the more memorable occasions was last year heading from DC to NYC after a 2.5 hour delay, during which we were left standing outside in 104 degree heat with no covering or shade. When we were in New Jersey and could literally see New York, the driver suddenly pulled into a gas station and refused to go any further. She said she had worked long enough and she wasn't going to drive the extra 20 minutes into the city. Although she claimed a new bus driver was coming, it took him 50 minutes to get there. Oh and the bus driver who was "off the clock" wouldn't even leave the air conditioning on in the bus. Remember that blistering heat? Not happy. I have just dealt with Megabus for the very last time after they have now refused to refund my money or give me a credit due to an error on their part. I had tried changing a trip online but it didn't go through due to some error on their website, so I had to deal with a customer service rep on the phone. Trust me, you should avoid this at all costs. Every time I have ever called, the reps are rude and claim they can't help with simple problems. Every. Time. This time, after 45 minutes of finagling and the rep outright lying to me (saying I have never booked with them and she didn't know how to look my name up in the computer), she repeated over and over that she was doing me a favor and ended up switching my ticket. However, I had originally paid $24 for the ticket due to it being a popular travel time, and the lesser traveled time for my new trip only costs $8. Simple math indicates Megabus should have credited me $16 because I switched to a cheaper trip. Now after numerous calls and emails, they have informed me they are not going to give my money back, and that I was given a "complimentary" ticket when I rebooked. WTF?? I RE-BOOKED. THAT MEANS I ALREADY PAID. THAT MEANS THE TICKET IS NOT COMPLIMENTARY BECAUSE COMPLIMENTARY MEANS FREE. Save yourself the hassle and avoid Megabus. There are times they may be $5-$10 cheaper than other carriers, but without fail, I have found the cheaper prices not worth the terrible service. Use Bolt or DC2NY, and pray that Megabus goes under. read more

First timers, took Megabus from DC to NY. Was supposed to leave Sat at 6:30am. No bus was there. How can you not have a bus for a 6:30 AM departure. Ended up leaving at 7:30am. Ride to NY was fine, overall decent ride. Don't expect to use Wifi, doesn't work. On return trip, my wife and I decided to get to the line earlier. Arrived at noon for a 1:00pm departure. Line for DC was so long, probably 200 people or so. Seems AGAIN, Megabus didn't have a bus. They were still waiting for the 10:30 bus to depart. WHAT!!!!. It's noon and Megabus didn't even have the 10:30 bus. It was mass confusion in the DC line, because there were riders from so many departures times. Finally, I decided to go talk to the Megabus rep to find out what was going on. FINALLY, after about 30 minutes, the Megabus rep walked around the corner and about went into shock when he saw the line of people. After about 10 more minutes, to the Megabus reps' credit, he actually took charge, and started organizing everyone in line. Then FINALLY, buses started arriving, and things started moving. We left an hour late at around 2pm. The ride back to DC was fine, no problems. My spin on Megabus... 1) DO NOT expect to leave ontime or even close. I understand from other riders who we spoke to that this is normal. They suggested using Bolt bus. So we are going to try Bolt next time we go to NY. You will very likely have to wait for a bus, so keep this in mind depending on the time of year. My wife and I stood in line in NY for 1.5 hours. The pickup location in NY is in an wide open area, no cover at all. Had it been cold or rainy, it would have been a true disaster. So the fact that it was nice, sunny, about 65 degrees, made a huge difference. 2) DO NOT expect to use the Wifi. 3) DO NOT expect a real clean restroom. I am glad the bus had one, and it is there if you need it. Almost identical to a plane restroom but there is no running water. 4) I have no complaints about the actual ride. Pretty smooth both ways. And I will give Megabus credit for quick loading and unloading. In both instances, once the bus was finally there and they began loading, it didn't take long for them to load and depart. read more

This isn't about Megabus. I bought an AT-150 stylus elsewhere and have had trouble with it. It broke after normal use in just a few short months. Audio Technica would not honor the warranty claiming "they could no rule out user damage." They weaseled out of it. It is a great stylus with better mid-range bloom than the standard stylus on my AT-440 cartridge for I wouldn't buy another AT product. read more

My first trip on Megabus was not bad at all! After reading reviews from other people, we decided to arrive early (1.5 hours early) just to make sure we knew where to go and the right bus to get on. Bus departed Union Station on-time, but arrived about an hour late in NYC (due to traffic and rain). Drop -off location was sort of shaky...especially at night! Bus ride was comfortable for the most part...the driver did not turn the heat on, so I used my coat as a blanket which worked fine. Bus departed NYC on-time and arrived on-time. Bus ride was once again comfortable for the most part. The driver had the heat at a comfortable temperature! Wi-Fi worked pretty well on both trips, and the bus was not crowded on either trip. Schedule stated that we would make a pitt stop, but that didn't happen on either trip, so I recommend taking a drink and maybe some food on the bus with you if you think you may get hungry. I will definitely take the Megabus to NYC again! read more

I recently had to cancel my 2 roundtrip tickets to NYC from DC because of weather. I fully understood that since the trip still took place, it would be unlikely that I would be reimbursed. I emailed customer service, and was pleasantly surprised that they are letting me use those tickets in the future. Great customer service by Natal. I will be using them again in the future!! read more

Pay attention to the negative reviews. This line handles money and customer service like a Chinatown bus. The reviewers are correct that you will not have WiFi access and if there is a change of plans, you WILL NOT get your money back or any type of credit for future travel. It will be OK if things run according to schedule, but do you want to risk it? Take Greyhound or PeterPan-- they are much more reliable and they have a better customer service policy. read more

Here is an email I wrote to Megabus on my experience. Traveling to NY was fine, but if you are returning, save your money for another mean of transportation back home. "To whom it may concern, Yesterday on December 14th I took a day trip to NYC from Baltimore using the Megabus transportation service. Going to New York was fabulous. The bus was more than on time and we arrived to NY about 5 mins early. I cant really say the trip back to Baltimore was as pleasant. NY experienced a snow storm so I can completely understand why the bus would be an hour late, but we were not told this initially. First we were told that the bus had not arrived yet and to wait in line with everyone else. After 25 mins of waiting in the blizzard we were in, with a poor baby crying and screaming her lungs out because of the blistering cold and snow, I went to ask for an update on our bus and its location. We were told very rudely that our 6:40pm bus had already left to Baltimore and that we should have arrived 15 mins prior to the bus leaving. In fact, however, we were in line at 630pm along with all the other passengers. The passengers in front of us obviously were there much earlier than us, but yet somehow we all "Missed" the bus. How was this possible? especially when we were told originally that the bus had never arrived. If the bus is scheduled to leave at 640 pm then I would be expecting it to leave at 640 pm! Finally one of the men there finally gave us an update, and to be honest he was the only informative one and helpful than the other guys you had working that night on 34th street between 11th and 12th avenue. He went up and down the line saying that the 640 pm bus was actually on 28th street letting people off and should be at our location within the next 20 mins, I wish I would have gotten his name because he was the only helpful caring one. Other than the other guys who were nice and warm in their megabus truck while a baby cried bloody murder in the freezing cold. I was furious with the men who lied to my face and made it seem like I was the one who was wrong. I really feel like they had no clue what was going on except that they knew snow was falling from the sky. They were very rude and were trying to tell me that in the reservations it specifically says to arrive 15 mins early. We were all on time! Unfortunately I would have to say that I will never be traveling Megabus again and I will be spreading the word to others. I normally don't pay attention to many reviews about places or movies and such. But, I really do wish i would have taken the reviews for Megabus a little bit more seriously. I have never been so furious as to go and write a bad review as I am doing now. I hope you hire better staffing for your company and that is all I have to say. Have a wonderful Holiday! -- read more

I paid for Megabus tickets for my daughter and two little grandsons to visit for Christmas. They were traveling from Hartford, CT to Washington, DC. It was a nightmare from hell, both down and back. On the way down, they were stranded in NYC and I had to shell out an additional $94 to get them on a bus that left three hours after their connection was supposed to leave. On the way home, because their DC bus was late getting into NYC for their connection, which I gave them an 1.5 hour window to walk 13 blocks in the cold, they missed their connecting bus. They were told they couldn't get on the next several buses because they were already full. When I called, I was told "Sorry Lady, they'll have to take the next bus in the morning!" It was a nightmare thinking of those two little guys freezing outside on the sidewalk with no place to stay all night. I called Amtrak to get them on the next train. I will NEVER have my family ride the bus again and I recommend that none of you every use it again. The service reps were rude and totally non-empathetic to my situation. On the other hand, the Amtrak rep was very pleasant and helpful. read more

I wish there was a "0-star/get-out-while-you-can/booking-that-oh-so-cheap-megabus-ticket-you-cant-resist-will-be-the-worst-decision-you-ever-make" option. But since there isn't, my flagrantly dissatisfied review will have to suffice. Please read to the end. You won't really believe it otherwise. While I NEVER(!!!) write reviews (too busy, and it's usually just not that serious), I am taking the time to do so this time, because a) Megabus deserves to be berated by every single customer its inconvenienced and whose trip it has ruined, and b) I have HOURS to wait for the next bus to Atlanta, so why not use this time of misery and fatigue to take out my frustrations on the source of said frustration. I left Atlanta on Thursday evening for NYC. The bus was frigidly cold, so much so that the driver felt sorry for the passengers and tried putting tape over all the vents to block the full-powered AC pumping out of them. But Megabuses are often cold, so no big deal. I'm used to that much discomfort at least. Made it to NYC on time and continued on with my trip. The return trip back to Atlanta (which is still incomplete as I write) has been the most awful travel experience of my life. I've literally taken buses in third world countries, and this still wins by far as the worst experience yet. We left NYC 2 hours late for reasons unbeknownst to us. We were told that the 2:00 bus had been held up by an accident, but there was no explanation for why our 3:00 bus had arrived and could not depart until pretty close to 5pm. After leaving, we were told by the driver that the restroom door was broken, so we would have to wait until he stopped to give us a potty break (pre-k anyone?). He finally stopped in Delaware, told us we had 15 minutes, and to hurry back, because we were already behind schedule and had now made a non-routine stop to boot. We frantically rushed to the restroom and back and began to depart for the rest of our trip when BOOM, the driver backs out into another PARKED bus next to us. The driver had been offered assistance in backing out, but nope, he refused, and instead cut his turn way too sharp and hit another bus. We then had to wait 2 MORE HOURS for the police to show up to document the accident, after which we continued on our journey. We arrived in DC at 10:45. Those of us continuing to Atlanta originally had a 1.5 hour layover in DC before our connecting bus departed for Atlanta, but since we were now close to 4 hours delayed, we had missed our connecting bus. Some foot the bill for hotels, many called Megabus to tell them a thing or two, but all of us were stuck in DC for the night. I was given a free ticket for the following bus, but that bus did not leave until 9am. Thank god for friends in DC. So this morning, I get up for my 9am bus to Atlanta and even joked with my friends that literally nothing could top yesterday's experience, so it should be smooth sailing from here. The bus arrived on time. So far, so good. We all got our selves and our luggage loaded. Still good. Then, we hear that the transmission has failed, and we'll have to wait for another bus that we can all transfer to. WTF?! We were told it would only take a few minutes. 3 hours later, we're still there. At some point during that time, one of the Megabus employees told me that he isn't sure why the driver even brought that bus in the first place given that the transmission was already malfunctioning. Anyway, the bus finally pulled up as I was abandoning ship. I literally could not take another second of being given the run around, told 5 million conflicting things about what was happening, and being herded from here to there like cattle. Lots of others did the same. Megabus is literally the most ridiculous service I've ever endorsed, but this will certainly be the last time. I was treated as if I was the one at fault by several customer service reps before finally getting my trip refunded a second ago. At least there's one person within the company with some common sense. PS: All the "you get what you pay for" comments are nice and all, but when you pay 200+ dollars for a round-trip ticket, which is what I paid, the logic just doesn't hold as well. Still nearly half the price of what a flight would've cost, but I would've gladly paid the difference had I known what I know now. read more

I think my letter to Megabus customer service says it all... Dear Megabus, I was a passenger on a bus from Washington, D.C. - Durham, N.C. I am extremely disappointed by the lack of customer service shown by Megabus, your call center representatives, and your driver. Our bus broke down before we were out of the DMV area, and yet we waited four hours for a replacement bus. Upon breaking down, our driver informed us that a bus was on the way from Landover, M.D. However, he refused to give us a time estimate on when that bus would arrive. An hour later, we received an email from Megabus assuring us that help would come within 60-90 minutes. Soon thereafter, I spoke with the call center and was rudely assured that a bus would be there within an hour. We sat on the shoulder of I-95 for another hour before VA state troopers requisitioned two city buses to drive us to a safe location off the interstate. I then contacted the call center again and was told that the bus was still an hour away. I was also told that the call center had no idea that we had been moved from the roadside, without our driver or our luggage. The representative I spoke to was very rude and refused to tell me from where the bus was coming. An hour later a bus finally showed up. At this point, we had been waiting for four hours and were due to be arriving in Durham. We finally got in around 3:30 AM (five hours late), after our driver (who informed us he wasn't a driver by trade) made several wrong turns while approaching the Durham bus station. The delay in itself is ridiculous and the reason I'm sure many of your passengers that night won't be using Megabus again. For me, the most frustrating part of the experience was that Megabus representatives refused to keep us informed, flat out lied to us, and didn't seem to know what was happening on the ground. I am positive that if I took the time to research transportation laws, I could find several offenses involved in leaving a group of people stranded on the interstate for multiple hours and in allowing someone who "wasn't a driver" to operate the bus. I definitely do not think that refunding a $20-30 ticket is appropriate restitution, and I hope for better in the coming days, especially as my interaction with Megabus has otherwise been quite pleasant. Regards, Alayne read more

I took Megabus to Philly from DC and back last weekend - bus was on time, fast, and clean. Bus driver was courteous, luggage was handled well, lights, wifi all working. Highly recommended; great price too! read more

Worst Service Ever! Bus arrived 4 hours later for a trip from New York to DC. The company policy says when that happens you will be reimburse for your trips. However when I called them, they said there's no record that the bus arrived 4 hours late! Are they telling me that's there no record of a full bus of people arriving 4 hours late? In a sense they are calling a liar and there's nothing they could do for me. I'm out of a lot of time and money because of their stupid delays. They wouldn't admit fault. I think we're looking at a shady company here. And they got the nerve to say this won't happen again. No it won't happen again because I will never use Megabus again nor recommend it to anyone. read more

Horrible experience!!! My boyfriend and I booked a round trip to NYC from DC for 12/13/14 to depart at 7am. We arrived at 6:20am. There were no attendants present. At 6:55am two attendants came and checked our reservation. At 7:10am, we were still standing in line. My boyfriend went to ask if there was a problem. The attendant did not give any information, but that they were waiting on the driver. 5 minutes later the driver comes from up stairs of the bus. I go and ask the issue and the attendant said there was vomit on the bus and she would not clean it up. I immediately call megabus and was put on hold for 10min. At 7:25am, we board. The bus was disgusting. The customer service rep gave me the run around. Avoid this bus service. I missed my 2pm Broadway show. read more

Worst bus service ever yesterday .Take the boltbus or even the gobus.To start off the 500 clock bus from new york back to DC was horribly late. The 3 black thugs standing around who were supposedly employees didn't update any of the people standing in line.Nor did they call to tell us a status update .By 6:00 they finally called and said the bus was in jersey .Thanks for letting people wait in the cold rain for 2 hours .All the other vises came a hour late as well..It was totally unacceptable. Don't count on the convict employees to help you out. Also dont count on the wifi or chargers to work.This is by the Far the worst service ether . People please don't take megabus anywhere .There are so many better options to take. Hopefully they will be shut down soon.They don't care about the customers at all....Take thee X pensive trip such as greyhound or amtrak. Chances are they won't be run by incompetent fools. And also for a safety violation why is the bus driver wearing headphones to drive.The bus driver who drove the 910 bus from dc to new york on Sunday the 18th had on headphones.I will Def be reporting this to the police and safety commision.. Stay away people...worst service ever read more

One star is way too generous for the worse bus transportation ever. I am convinced this corporate bus-line is not run by humans for humans. Once you reserve your seats online, you're on your own. Find other modes of transportation if you want to make it on time or make it at all to your destination read more

I travel from Baltimore to New York every other weekend, almost always on the early evening bus on Friday to New York and the late evening one Sunday to come home and have had a variety of experiences. Here's what I've come to expect: your bus will be late by a minimum of 30 min and upwards to 2 hours; no refunds are given; you have the chance of having your trip to be unexpectedly cancelled (with refund). When your bus is late there's only a 50/50 shot that the attendants will allow you to take an open seat on another buses time slot; it's as if megabus, when training their guys in customer service, stress the fact that an aggravated customer is a loyal customer; even in perfect traffic the estimated time of arrival is off by half an hour, but not in the good direction; the advertised outlets and wifi won't work. Consider the bus that has everything in working order to be the equivalent of a unicorn. Snapchat your friends a picture of your phone connected to a working outlet or send your loved ones flowers in celebration. With all that being said it's still the most economical means of getting to New York. The prices are on the rise for peak weekend travel but it still pares in comparison to train tickets. If you can book your travel two weeks in advance and for off hour times, grab an Amtrak ticket for $55. Also, you can purchase upgrades seats for $5 but don't bother. They aren't much better, many times you can snag one if they weren't all purchased and,based off my most recent trip, megabus licenses out other independent charter buses that don't even have those reserved seats. read more

Taking the bus 11:30am DC to NYC was the greatest pleasure. Wifi was working , bus was clean and on time. As a tourist from Europe I'm very impressed. read more