Someone people complain about every and anything! OMG you're paying $20 to get a ride to NYC! How cheap and convenient is that? You avoid paying $50+ in tolls, $30-$80 (depending on car) gas, and have a chauffeur driving you there. People need to stop giving megabus a hard time. I'm a Washingtonian and have taken the MegaBus at least 20 times! I've never had these issues people are complaining about. It's not suppose to be a 5 Star Experience duh!?! You get what you pay for. If you want a luxury ride pay a limo company $1000 and get to NYC! lolol I'm good on my megabus ride! :-p read more

I took this bus up to NYC recently from DC. The bus was clean and on-time. I sat on the lower level of the bus and enjoyed the trip, even though the was a person next to me that was talking on their cell phone non-stop. The seats were comfortable enough. Although, if I had one issue, it was the stop in White Marsh, MD. I think one person got on the bus. Seems like they should offer direct service between NYC and DC. read more

Like everyone else, I've taken these buses a million times between all of the cities on the east coast - except Boston. They're pretty much always on time -- so far I've never had a problem with the internet or outlets or schedules. Bolt Bus is just as good in my experience, so go with whatever is cheapest. Megabus has also allowed me to travel between NYC and DC for 1.50 on more than on occasion so, I'm happy. read more

Last minute travel....25 bucks, very little legroom, wifi is hit or miss, tonight on 8/20, a Thursday night, no traffic, our driver decided he wanted to drive 45mph all the way from DC to NYC. 1 hour 35 minutes late because of ZERO traffic and a driver that decided to drive 45. Megabus needs to put their travel time at a minimum of 5 hours on their site. They are NEVER on time, usually due to traffic, this is the first time it was due to the DRIVER. Take the Acela, it's worth it. read more

It's cheap, it's got wifi and power outlets, and it gets you from point A to point B. I've now been on Megabus a few times between NY-Philly, Philly-DC, and NY-DC. Sometimes they've got the double-deckers (outlets above your seats/heads) and sometimes they've got regular buses (outlets below the seats either on the side or between the seats). The reason I feel compelled to rate them at all is primarily because on my trip between NY-DC I had a completely opposite experience on Greyhound. Took Greyhound to NY and currently am typing this review up on the Megabus back to DC. Greyhound oversold their bus, shut the door (with the bus actually not full and a very long line of people waiting that could've filled another entire bus), didn't say anything to us at all about what was going on and took off, leaving us waiting for the next scheduled bus. Even the ranting of some of the people in line didn't get them on those empty seats. Megabus oversold their bus, and brought out another bus (which is only 3/4 full). This is how it should be done! Plus, there's wifi and power! Megabus is the way to go! (I haven't been on Bolt yet because Megabus's fares were always a bit cheaper and the schedule more convenient for me) read more

I have taken the Megabus to and from New York several times on my way to Philadelphia and once to Washington DC from New York. I have never had any problems. The seats are roomy, the ride is comfortable, and the staff is always courteous and professional. I would say that the bus's on-time departure is about 90% on time (with the other 10% not leaving more than 20 minutes late). As for arriving, when leaving NYC, it's very good, but when arriving in NYC, it's about 50/50. I do not blame Megabus for this--they always get us to the Lincoln Tunnel at the expected time. But traffic going into the tunnel is very unpredictable. Always, *always*, plan on extra hour. Also, look at your estimted arrival time--if it's during rush hour or on a holiday weekend, you *will* experience delays. This has nothing to do with Megabus and everything to do with NYC traffic. For the price, there isn't any better way. Cheaper than car (gas), train, or plane. Recommended. read more

My boyfriend and I used MEGABUS on July 29, 2011 from DC to NYC. When we arrived, there was no MEGABUS but a charted bus instead. We stopped only once for those to stretch and grab food. The bus driver said if we weren't back within 5 mins, she was leaving, so everyone made sure to go and come right back, she was not even playing and was ready and on the bus when passengers got back on board. We got right to the tunnel and the bus broke down. We were to arrive in NYC by 12:15, well we waited for another bus til about 1:45, so that completely through our plans off for what we had scheduled to do in NY. Not only was the new bus Charter bus, but at least I can say that it was at least air conditioned, unlike the other charter bus that was just "ok" in temperature. On the return, this is where the madness really takes place. We were scheduled to depart NYC at 7:00pm. We arrived in the parking lot at 6:00, not only was it a complete chaos with the lines in the parking lot of different destinations, all the buses were behind schedule. On top of that it began to pour down raining, so not only are we behind schedule on our departure, we had to stand outside in a thunderstorm! Completely soaked and as a result, my Ipod that I had in my pocket (there was no other dry place on me) it's now broke and doesn't work. Finally the MEGABUS to D.C. arrives, but now it's 8:00pm, so that makes 2 hours that we stood outside in the rain only to board a bus that's freezing cold. Talk about a cold just waiting to happen! The bathroom was hideous and I tried my best to wait, but unfortunately I had no choice. Overall ride to and fro, I hated it! Instead of paying $38.00 round trip for the two of us, I would rather catch Amtrak up and pay $300 and up, or fly for $600. Never again will MEGABUS get my little dollars, altho' I do know what the famous saying means when "you pay for what you get" read more

I put this review at 2.5 stars (if that's possible) since i did have a great trip from Chicago to memphis for my first ride but on my second time taking mega bus (just this last monday) the bus broke down and we had to wait 3 hours for the next bus. No refunds, even for those missing connecting buses and little updates or explinations from the driver. Yeah it is cheap but like others say you take your chances. I wonder about the skill of the drivers and the safety of the bus at times. I wish the company could get it's act together since i enjoy the fares and the lines that they provide....when working properly! read more

I never received my confirmation email. And when I tried to call their number didn't work, so I found another number and the woman on the phone could not have been ruder. NEVER AGAIN. read more

I just wanted to express my extreme disappointment with Megabus and service over the past weekend. I will never be using Megabus again. On Friday night I waited in the rain for the bus to go from Baltimore to Washington DC and the bus was over an hour late. However, today was even worse. We waited for our bus from DC back to Baltimore for a 12:15 bus. We did not get on the bus until 1:15pm. This was after waiting in the hot sun for this whole time and getting several other buses with loading times for 12:30 and 12:45 get on before us. Our bus was there sitting for about 40 minutes and our whole line was confused as to why we could not get on while it was very hot and then the rain started. There were many many buses just waiting there and everyone was standing outside confused waiting in the hot sun and then rain. As we asked MegaBus employees as to what was going on they were very rude and it seemed as though they were just talking around and didn't seem urgent to get us boarded onto the bus. I just must say this was a horrific experience that I am sure I shared with everyone else waiting for the bus today. I will never again use Megabus services and I just wanted to express my extreme disappointment with this company and service. read more

My son was going back to college from Pittsburgh to DC on Mega Bus. Then getting Greyhound from DC to Richmond. The 2:30 Megabus did not arrive in Pittsburgh until 4:20. This meant he would miss the Greyhound bus in DC. We needed to buy another ticket on Mega Bus from DC to Richmond. He should have arrived in Richmond at 10:10 and got in at 1:30AM From now on we will be taking the "Leave the Driving to Us" Dan Pittsburgh read more

My first time riding Megabus. I took the bus from NYC to DC. I got there early and was the 3rd person in line. I was a hour early, I did not like the fact that we are standing outside, there is no tents, covering so if it is raining, you will need an umbella when you are line. There are plenty of food carts if you are hungry. I got a good seat, although the seat are small. When people got off at Baltimore, I moved to the seats with the table, much , much more comfortable. The bus left on time and got us back to DC on time. I was impressed. Recommendations, get there early for the line. read more

Horrible experience (I explain below the 3 stars). I took the 8pm bus from DC to New York. This was my fifth time taking Megabus so I wasn't so surprised to leave 30 minutes late (out of the 5 times, we left late 3 times). I could have done without the migraine the woman in charge of check in at Union Station gave me. She brings "customer service" to a whole new level (high pitched screeching included). We were supposed to go direct to NY, but stopped in Baltimore nonetheless, for no one. No one got on, no one got off. Great. We continue our way, until we apparently start to lose air pressure and have to stop at the side of the rode. We have to change buses. This process did not run smoothly. People who had got on late of course saw this as an opportunity to "upgrade" their seats. You can imagine what that did to the "downgraded" passengers. Great atmosphere. We get on our way again - and imagine you now have a bus of tired annoyed passengers since it's close to 12 at night, the time we were supposed to actually be in NY - what do you think happens? The second bus also breaks down! The driver has to call and get a mechanic over. While we slowly creep to our meeting point with the mechanic all the monster trucks seem to pass us at lightning speed. It isn't fun to be driving this slow on the highway... Luckily the mechanic didn't take too long and was able to fix the problem. The only good thing I can say about the ride is my compliments to the driver. People were attacking him on a very personal level, but he stayed calm and respectful to everyone. I don't think I could have in his situation. I felt very bad for him since he isn't in charge of the megabus bus maintenance, yet he was right in the line of fire. My congratulations to him for keeping his cool like that. It's unfortunate that I am writing my first review on such a bad experience, since I have had 2 experiences with Megabus that were relatively good (like someone wrote elsewhere, keep in mind it is cheap travel by bus, keep you expectations grounded), two that were "mèh" (30min delay in leaving, I don't blame them for traffic, but I do want my bus to leave on time) and only this one that was horrible. That's why I still gave it 3 stars. read more

Megabus has really gone downhill. My last 2 times trying to ride roundtrip between Durham and Washington DC - one way was delayed by more than an hour, and I ended up missing the bus because they moved the pick-up location. No notification emails or updates to my itinerary were made. Very unprofessional. Their customer service is also terrible, you can expect to wait on hold for at least 20 minutes. The returning leg of the trip was delayed by MORE THAN 5 HOURS! I got an email 5 hours after the scheduled departure time, saying that a bus would be there in 15-20 minutes. But really, who would've stayed and waited 5 hours, for a new bus to come? In my opinion, megabus does not even deserve the one star. read more

The old saying is that you get what you paid for. Megabus may have the cheapest prices however their customer service is a disgusting. After my last trip with Megabus, I will never take Megabus again. I rather pay the extra $10 and get a decent bus that leaves on time. I had purchased a ticket online for a 12:30 bus. 12:30 comes and goes and we did not start to board the bus until maybe 12:45, with no apology or explanation. Upon boarding the bus, a Megabus staff that goes by the name of Shelbe notices that there are individuals in the wrong line. Now what does she decide to do?? Shout at the customers that they are on the wrong line. It is unacceptable to shout at any customer when they are paying you or your company for a service. She could easily had spoken to spoken to these individuals in a respectable manner. The 1st problem with Megabus is that there are no signs indicating what line is going where and the time that they are leaving. You have to ask the staff or the individuals on the line. A majority of the time the staffs are on their phone with their personal conversations or engaging in personal conversation among each other, so when you ask where you should be, they just point without really even looking up... The bus that I had the pleasant of paying to ride to New York City had no AC. The bus driver accidentally had the heat on in August. Can you really imagine being in a heated bus in August? Then you hardly have any leg room. The outlets that they are advertising do not even work. and lets not talk about the advertised WIFI which didn't work either. It was definitely a horrible ride. Do yourself a favor and just pay the extra money and take Bolt bus or the grey hound. Pay the extra money to be comfortable. read more

So i write this as we sit by the side of the freeway due to a flat tire on our bus. This probably wouldnt have happened had Megabus not pulled the old last minute switcheroo to an inferior non-branded bus. Not to mention, the last minute change was handled with extreme unprofessionalism - we've been ordered, bossed, and shoveled around like livestock by rude, very unorganized and definetly untrained individuals. I'm just glad we didnt end up in an accident or worse like so many of the other Megabuses you hear about in the news! Bottom line is, Megabus needs to shape up or ship out! Quit being cheap, incosiderate bastards, who obviously suffer from bad management an poor executive leadership! Seriously Megabus - your reputation is suffering...dont you care? read more

Booked 11:59pm from Union Station DC to NYC @5am. Just to make sure, I arrived an hour before departure (I was 5th person in line though) to get a good seat on double deck, up front. You should wear something warm for overnight ride--seat was comfortable. It stops at White Marsh and Penn: good thing is people coughing may leave the bus anytime. Bad thing is 5 hrs ride but it doesn't matter whether I arrive 4:40 am or 5am. From Maryland, drive along North Capital St, turn left at H st(allowed turning at certain time). Pass first entrance of bus deck (for bus & cab only). Then there is a curb side for drop off--short walk to all buses. On the way back, I picked another company because Megabus pick up location at NYC is kind of sketchy. read more

There's a lot of mixed reviews on Megabus on the DC to NYC run, with a lot of negatives recently. Our experience was good. Both legs were on time, took 4 hours 15 minutes each way, with a short stop in Maryland. Like: Stress free, drivers were safe, we got good seats by getting there early, drop off point was very convenient in mid-town, line (queue) management at both locations was good. Bathroom was useable (didn't expect much, I'm a guy). Didn't Like: Outlets didn't work, WiFi was pretty spotty, both busses were a little beat up, pick up in Manhattan is in a dodgy area at Javits center. A rest stop along the way would have been nice. Bottom line: We'll look at Megabus again, but also look at Bolt if the negative reviews of Megabus continue to pile up. read more

I read all these reviews before using megabus to go from D.C. to christiansburg, so I was hesitant to do it but i took the chance , and I'm glad I did...obviously the rates are amazing so that was my incentive to try. Lets start with the lines, they are a bit unusual , they are set up in a semi-circle and on my trip you had to walk all the way around ( counter-clockwise ) to the very last one. I got there about 15 mins early and was near the front. The bus left on time and wasn't too crowded. The plug-in worked in the seat I tried , the wi-fi was spotty and not good but thats ok because I had brought stuff to watch on my laptop. We arrived in C-burg 15 minutes EARLY which I thought was impressive. Trip back the bus arrived almost exactly on time, bus was about half full, the plug-in worked and the wi-fi was amazing I had great speed all the way back, and it never cut out one single time. Oh and btw the stop at C-burg does indeed have a covered area to wait, plus the have a porta potty . We arrived in dc also on time and I have literally no complaints , and I definitely recommend using this. read more

I bout round trip tickets from DC to NY a few days before my trip. On the day of the trip I fell sick with a stomach flu. My trip was scheduled to start at 6:15 am in the morning from Union Station only customer service starts working at 7 a.m. I waited until it was 7 and called and told them that I had a stomach flu and that I couldn't complete my trip. I was gonna go to NY on another day anyways so I asked for an exchange. The customer service lady I talked to said that I needed documentation/proof that I was sick. She said if I do not email proof she would not be able to refund or exchange the tickets. I find it ridiculous that they ask for proof of stomach flu. She emailed her supervisor at my request only the supervisor was even worse in her response. Bad customer service with don't care attitude. It's a complete disappointment and they ended up taking my $65 for a service they never provided. This time around got my tickets elsewhere. read more

I travel between DC & NYC frequently and have used Megabus about 10 times now...they are terrible, and I try to avoid Megabus whenever possible. Bolt bus is MUCH more reliable. I've only had 1 good trip with Megabus. Most of the time, they are running late or there are "mechanical problems". If you value you time or you need to be somewhere at a specific time...do NOT trust Megabus. Of all the DC-NYC buses, they are the least reliable. Add about 3 hours to your trip. You're likely to either leave an hour or so late (and get in the traffic that you tried to avoid) or during the trip, or you'll have a mechanical problem and it will take 3 hours for the mechanic to get there (happened to me 2 weeks ago). I don't disagree with the favorable reviews of Megabus...yes you may have a good trip with them, but don't assign a high probability to that happening. Most of the time, there will be some issue with it. Avoid using whenever possible. read more

MEGA BUS BEWARE OF CRAPPY CUSTOMER SERVICE Awful customer service. If you have a concern that does not involve reservations they give you and EMAIL. it takes 5 to 7 days to get someone to respond. If you have another question once they get back to you......it takes ANOTHER 7 days for a response. After calling for 3 days I was finally ALLOWED to speak with a manager. She told me that the manager only deals with dispatch issues etc. They OVER charged me with NO confirmation and when I want to get it resolved I CANT because it take 7 days. Now, if I told my own client to email me and then told them that it takes 7 to 10 business days for me to even RETURN an email. I would NOT have that client anymore. I BEG YOU do NOT USE THIS COMPANY UNTIL THEY DECIDE TO GET A NUMBER TO ADDRESS CUSTOMER CONCERNS OUTSIDE OF RESERVATIONS. ONE DAY IT COULD BE YOU! read more

I haven't seen a review like what I am about to say, so am hoping that my experience is a one-timer. Over several trips on the bus, there was an attendant who went up and down aisles and stairs making announcements, chatting with passengers, and generally making sure all was going well. The bus was on time leaving and arriving at my destinations, no problems whatsoever. I thought I'd found the perfect low cost ride. Not so in November 2013 when I took the Megabus from Charlotte, NC to Richmond, VA. The line in Charlotte station was orderly, though many people were returning from Thanksgiving holidays so it was very crowded. As we got inside the bus and settled on the bus' first level, things got a little strange. A very large woman got up and made several others (later, it came out that none of these people knew each other...) join hands for a little prayer before leaving. She asked that we have a safe trip, and that nothing would happen to make the driver stop the bus on the highway. (?) I'm asking myself. By the end of the first 30 minutes, it was clear that the woman, who sat behind the bus driver, btw, was loud and aggressive, and had probably experienced a few bus drivers pull over to deal with her. Over the next 3 hours, we heard about her diabetes, her death wish, and her personal pleasuring device (I am not joking). While one or two people laughed at her, no one challenged the volume or topic of her stand up routine. Unless you had on earphones with sound at max., she could not be avoided. Very uncomfortable. At one point, she made passes at the guys (although not to me, probably I'm too old for her...) on the first level and comments to some come down to use the bathroom. I think she was also taking photos of one guy to send to a friend on her phone or facebook. I hope Megabus puts more attendants on these things just to m ake sure people mind themselves. We all pay the same for tickets, and should get the same peace of mind on the trip. read more

I have decided to write this review to balance out a lot of the vitriol I read on here before my megabus journey. Tales of buses that never show up, knife fights at 34th street and bus drivers spawned from the innermost circles of hell. I got from New York to Washington and back again with no problems what so ever. The coach was clean and the drivers were nice and friendly. I am sure some people have had bad experiences and that is generally when they will rush to the internet to tell everyone. The same ratio of people do not rush to the internet to say they got exactly what they paid for. In summary, I saved about $550 dollars getting this short notice megabus rather than the Amtrak and I would do it again. read more

Wow! Will never ever use again. Bought a ticket for my niece from NY to DC leaving 8am. Bus broke down on the road. by 4 pm they were still en route to DC. Bus driver stopped for 45 minutes after breakdown and did not bother to tell the passengers where they were. There were no updates no estimated times, no information what-so-ever given during the trip. read more

On our way to NYC from White Marsh: Driver was driving super slow (below speed limit) where every other car,truck, and bus was passing by us on the road!! we got to NYC 55 minutes later than what it said on the ticket! There wasn't much of traffic either. On our way back to White Marsh: The bus was late 40 minutes and we got back 85 minutes later than what it was supposed to, with no traffic!!!!!!! And WIFI wasn't working! I'm sorry Mega Bus, some people count on and schedule around those hours!! You can't just go ahead and screw up my meetings and schedules!! NEVER AGAIN!!! read more

DO NOT RIDE THE MEGABUS!!! My daughter boarded the Megabus in Washington DC at 11:00 pm expecting to arrive in Charlotte at 7:00 am the following day. At 4:00 am the bus breaks down. The passengers had to wait on the bus for SIX HOURS before a charter bus picked the passengers up. A bus ride that was scheduled to be eight hours long turned out to be FOURTEEN HOURS!! Do not be fooled by the shiny new appearance of the megabuses or their low ticket prices. These buses are not being maintained nor does Megabus have a system in dealing with broken down buses. read more

I am not impressed. We left Union Station at least 30 minutes late. Now we are less than 45 miles from NYC and we had to pull over to "switch drivers". But all I can see is that passengers are getting out to have a cigarette break. Wow. I would recommend BoltBus over megabus at this point. I plan to give Washington Deluxe a try too. read more

Never use megabus. The one and only experience I have had with them was horrible. My wife made reservations to NY, but before she could take her trip my father passed away. When I called to cancel the reservation the guy on the other end advised us to send a copy of the death certificate and even gave us the fax number. When we called again to ask another question the new story was that they do not give refunds at all. He did not call me a liar, but obviously didn't believe that I had talked to the first guy. The person was a total condescending jerk, and deserves his fate as an employee at this horrible company. If you need to go somewhere, use any other means of transportation. Avoid Megabus. read more

Well , I haven't been on a bus in Over twenty years, but I've been hearing good things about Megabus. To their credit , they have affordable prices, several times to accommodate any traveler, and WiFi. Unfortunately , I am writing this review from my sick bed because the air conditioner was set to Arctic on the bus . When I ask the driver to turn it down , his response was that he couldn't. Seemingly the air condition and heat are environment controlled . Needless to say , this was probably my first and last ride on Mega Bus (insert sneeze). read more

Worst service ever. Bus has been broken down since 3 am in Christiansburg Va. It is now 9:01 and we are still stranded. Now bus in sight. And this lazy fat a$$ bus driver just sits at the wheel eatting. Our bags are unsecured with the door open. Again worst ever...never again read more

I wish I could rate them zero. I had purchased my ticket from NY to Washington DC about 1 month ago for $38 which was expensive (due to last moment purchase) compared to what I usually pay for $20 to $25.. For some reason, I had to not use my ticket at that time and since I was not sure about the time that I will re-use my ticket, I called the customer service and I asked to reschedule my ticket to a later time and I paid 6 extra dollars for that. He rescheduled it to March 2015. And I emphasized that I'm going to reschedule it again to an earlier time and I want to make sure that I can reimburse my money to the new ticket without any extra charge and he said YES, he confirmed that I can reschedule my ticket to an earlier time to any ticket costing $38 or less without any extra charge. And I noticed today that the credit on my current ticket is only $1, which doesn't make any sense. They've wasted my 38+6 dollars and they even don't feel responsible about their mistake. Very impolite customer service specifically the lady that I talked to her right now. read more

Megabus is inconsiderate, disorganized, and does not provide the services it says it does. I took MegaBus from DC to NYC and the bus was over an hour late in arriving to Union Station, forcing over 100 passengers to wait in 25 degree weather. We couldn't go inside because we were worried that we would lose our seat. I got into New York over an hour later than expected, which is frankly unsafe. I asked for a refund for this $33 trip and they refused, saying their policy was to only give refunds if the delay is over two hours. On other trips I've taken with them, their outlets didn't work. Choose another bus service. I would recommend Bolt. read more

Well, I rode a nice Megabus to NYC. This later bus was late leaving for no other reason than not getting to it's B'more stop to soon. To B'more the driver drove way slow for this reason too, it seems. So, now there is no way the bus could be anywhere near on time. Be smart and tack on at least an hour (not including traffic)on to your travel time. There was also a driver change within site of NYC that took over a half hour. In the end where about two hours "late", but traffic was at least part of that. Bottom line, they are cheap and do what ever they want to be profitable at that price point. Customer care is NOT on the radar. I took the train back. Much better but you pay for that. read more

Fool me twice... I used to use Megabus frequently when it was just starting up in my college days. A few years ago the service was generally accommodating, the tickets dirt-cheap, and the buses usually ran on time or as close to it as possible. Cut to four years later, and every single trip I take is a disaster. Last Christmas our bus broke down on the way to pick us up, and an entire bus load of people spent five hours stranded at the terminal with no updates. Phones started dying, the sun started going down, and about half the people waiting up and left. They later refunded the price of that trip, but that's hardly an adequate apology to an entire post-holiday crowd stranded in the cold for half a day with no information. A few months later, I decide to try it again. Prices have skyrocketed since the line started; it's usually still a pretty cheap option, but nowhere near the deal that would have made it worth putting up with the constant string of disasters. Buses are always crammed, filthy, late, and most of the time the drivers have no control over the AC or the power plugs, and the WiFi has always been troublesome. So if you feel like shivering in your seat with a dead phone for 6-9 hours, be my guest. Last night, an 11:30 pm bus showed up at 4:15 am. Everyone received exactly one notice at 11:40 that the bus would be 90-120 minutes late, and they didn't do us the courtesy of another update through the whole night. When the bus finally did roll in, the driver hurried us on. What really got my hackles up, however, was that one passenger had brought two bags, and the bus driver turns to him and says "You can only bring one. You have to leave one of those here." I understand these lines have their policies and on a fully packed bus, I could maybe understand it. But half the bus load of people had taken cabs to the airport or otherwise gone home. There was plenty of room, but the driver was incredibly rude to this man. While he's standing there as other passengers board, the driver turns to him and curtly says "Decide what you're going to do." Yes, buses run late. Yes, buses have technical problems. But I can't excuse the level of disrespect in making a passenger wait outdoors for five hours, and then having the nerve to take an aggressive tone in telling him to leave half his belongings on the curb. If this company cultivates that kind of toxic atmosphere among its employees, why would I want to expose myself to that as a customer? Luckily, I won't have to make that choice again. Virtually nothing could get me to use this company again, or even suggest it to an acquaintance. P.S. - Still no word of a refund for the passengers, most of whom had to call out of work the next day or ask family to collect them in the late hours of the morning. I get the sense they lost more than customer. read more

WORSE COMPANY EVER. DO NOT TAKE MEGABUS EVER. I've read the bad reviews but I wanted to trust them...we left from NYC to DC half an hour late and we arrived to DC one hour and a half late. Now I'm stuck in DC because the bus is "on his way" and it should be here one hour ago. DO NOT TAKE THIS COMPANY. They are saying that it's not their fault, I called the customer service and they don't know where the bus is. IT'S A SHAME. Never again with megabus. The china town busses are so much better. Trust the reviews...there are few exceptions maybe but the true is that megabus doesn't worth neither 1 dollar. read more

Can you give zero stars? We took megabus from DC to NYC and back. We reserved seats upstairs. Just north of Baltimore, the bus broke down. We waited for over an hour for a "mechanic to come fix the bus." Nothing. Finally, they stuck us on another megabus headed to NYC...so much for our reserved seats. We got to New York almost three hours late, having missed our dinner reservation ( and here I thought a two hour cushion would be sufficient). Skip forward a couple days. We showed up in plenty of time for our two PM bus home. Reserved seats again, etc. bus pulls up at 1:50...things are looking good... Wrong. That's the 1pm bus. The people working there have literally no idea where the 2 pm bus is or when it would show up, but sir, you're welcome to stand here in the sun and wait (I believe it was 90 that day). Or you and your wife can take the 1, but those seats you reserved...not available. We took the 1 and eventually got home. Wifi couldn't have been weaker (I could almost download an email). Seats aren't comfortable. The train would be more expensive, but lots more reliable in my experience (and it's hard to be less reliable than Amtrak). Sent the company an email. They offered me two free one way trips to NYC. Sorry, no Megabus, you already ruined one weekend. Not doing that again. read more

I have used them for DC-NYC trips twice, but after my last experience with them and after reading several other reviews with awful experiences, I doubt I'll ever choose them again ! I arrived to Union Station 15 mins prior departure, the line was already very long, and when I asked their rep. Which line should I be in she was very rude at replying, not only at me, but several other customers who also needed clarification. Our bus was supposed to depart at 1pm, but we didn't leave until almost 2pm, it was a hot June day, the AC wasn't working, and the power outlets next to my seat were not working either. When we stopped at Baltimore, there was an even longer line of people waiting and since our bus was already full, most of them were not able to hop on the bus, and no one gave us any reason as of why all of these delays were happening. We arrived at NYC at almost 7pm, after the delays and traffic. On our way back to DC, our power outlets did not work either, the bathroom smelled disgusting even with the door closed you could still smell it from the seating area. It was raining that day, and I remember I was seating right next to the window and droplets kept falling on my arm from somewhere in between the window and the AC. I'm not sure if it was water from the AC or the window was leaking in water from the rain, but it was definitely annoying and didn't let me relax at all during the whole ride. Our ride was again longer than expected even though we left on time. I guess you get what you pay for. read more

Overall good experience. Left on time, arrived on time. Driver did a good job. Wi-Fi never works. On all my trips, has not worked. They need to stop advertising it, because at this point it is just a lie. Can smell the chemicals used to keep the toilet clean throughout the bus. Nice not to have to drive, can just relax and read. read more

This is the worst option ever. The bus literally comes and goes whenever it want. The tickets aren't cheap unless you get them 2months -1 year in advance. Whenever you get there early/on time, the bus is never there and is 15-1 hour late. The one time you get there at the time, it wants to leave early. The workers don't care about your needs and are completely apathetic. There is no leg room on the bus, and the wifi doesn't work. read more