Pretty bad experience. Purchase tickets for a late bus. A week later get an email saying it's rescheduled 1-1/2 hour later. Email reply about refund not responded to. read more

Cheap but quite grim bus ride from DC to NYC. They did leave on time, but their organization at the bus stop in NYC leaves a lot to be desired. As they are cheap, you get all sorts of crazy people using the bus. Driver was unintelligible on the mic. read more

Megabus is awful. We should have learned our lesson by now but keep thinking it might get better. We're either going to be late to a concert tonight or barely make it on time because we have to drive two hours to pick up our daughter who's stranded at a rest stop because their old ass busses aren't properly maintained, and this particular one broke down. Two hours til a back up arrives and the bus was an hour late to depart to begin with. No/very poor communication/customer service. We're wasting more time on the road, gas $, tolls, you name it. Avoid them at all costs. No idea how this company stays in business. read more

My wife and I had some other 3-day weekend plans fall through, so we decided to go to Union Station to see where the buses or trains schedules would take us. We decided to go to Richmond, and we found a cheap Megabus leaving within 25 minutes from there, so we booked it. We got in the line, trudged through it, and showed our tickets to the ticketing agents. They told us that with two tickets, we would not be able to board the bus unless we purchased a third ticket for full price. What?!? Who charges full price for a lap infant? Really, who charges at all? Certainly none of the other bus lines or airlines! And then, when we went to get a refund, the ticketing office in Union Station doesn't do refunds. It says to call a number. We called and were told, "no refunds within three hours." How about, "no charge within two years?" We want a refund. $60 please. [Also posted under other listing for DC. Just want to make sure we are heard if they are monitoring one but not the other.] read more

When I first got on the bus, I was pleased. The bus was on time (something I was very worried about after reading some of the reviews here.) The bus was clean; the Internet worked; and the bus was only about half full, so I got my own row. Our first hour of the trip went smoothly. Then we made the stop in White Marsh, which I knew about from reading the reviews here, but I am fairly sure that several other people on the bus didn't based on the questions I overheard them asking each other. It does bother me a bit that the stop in White Marsh isn't clearly indicated when you purchase your ticket -- it strikes me as a bit deceptive. Anyway, we sat...and sat...and sat in White Marsh as late passenger after late passenger ran up to the bus. Just as we would get everything loaded up, here would come another passenger. The bus driver would have to get out, open up the luggage compartment, check their reservation, etc. So there's one delay. Then, when as we leave White Marsh, the bus driver announces we have to stop in New Jersey to switch drivers. I read about this phenomenon in one review on here, but thought it might be a one-off. I really can't understand what this is about. DC-NYC is not that long or taxing of a drive. This adds just yet MORE delay. Especially frustrating when you are already running behind schedule due to the White Marsh isseu and heavy traffic. Shortly thereafter, it becomes apparent that the A/C is broken. We are told that it can either be on and at 62 (so we are all freezing) or completely off. To be fair, the bus driver is very apologetic. Overall, this combination of circumstances left me with an unpleasant taste in my mouth. I would ride Megabus again in the future but only. if (a) I had to go to NYC (b) Boltbus was sold out and (c) Megabus was still offering cheap fares -- otherwise I'd head over to DC2NY. read more

Of all of the options to take the bus from DC to NY, i put Megabus near the bottom. While it does leave on time, it promises wifi and power for your computer. The power has never worked on the bus for me, and the Wifi is spotty at best. I also don't like that the trip is not straight through, with a stop in Baltimore. read more

Megabus was really nice. I went from DC to Philly and back. It was clean and on time. The electricity and internet only worked on one of the buses. It was kind of cold, so bring a sweater or blanket or something. Other than that it was really nice. read more

Really let down by Megabus. Used them once for a Boston to NYC trip that was just fine, but this past weekend (June 11) had to wait in the sun in their parking lot for an hour before the bus from DC to NYC arrived. Not only was the bus late, and there was no shade, but the guys running the show were completely unhelpful. They didn't even have an estimate for when the bus to NYC would actually show up and ran things in a lazy, haphazard way. Sometimes things run late, I get that. An hour is unacceptable though, and it's made worse when you have to sit there with no idea of when/if your bus is actually going to show. I'm going to stick to DC2NY from now on. read more

Bus was cleaned, couldn't really use the wifi but didn't really bother me. Their customer service sucked. Whether it was calling them for a simple question or asking them at the bus stop for a little direction they were rude and unhelpful. What got to me the most was the attendant and bus driver were just chatting about sports and told me to wait for them to finish their discussion before telling me if this was the right area. The tickets weren't that cheap to be worth the rudeness. read more

THE WORSE COMPANY EVER. I had a death in the family and emailed to cancel the ticket. Received a nasty response from their customer service representative. I then got on the phone and spoke with someone who "understood" but even then she hung up the phone once she said the refund would be taken care of. Needless to say, I will NEVER RESERVE OR RIDE WITH THIS COMPANY! I'm going to Vamoose! read more

The worse service ever! I booked a bus from DC to by on 12/22 to leave at 10am. We were on the bus on time, but after sitting there for 45 minutes we were told that there was a mechanical failure and we would need to change buses. This was a bit irritating since everyone was comfortably in their seats and settled. Needless, I rather this at the station than on the road. We got on to the bus that was right next to us to find out that you also needed to get your bags from under the other bus...they hadn't move them. That would have been nice to know. We finally depart close to 2 hours late. No fault of theirs but the traffic was awful...it took nearly 2 hours to get through and out of Baltimore. At this point our initial 5 hour stint in NYC is only going to be 2 hours, so I attempted to call megabus and change our reservation to leave NYC to a couple hours later since it was showing as available. The 800 # said they couldn't help and to call another # that handled same day requests. Great, not so much! No one ever answered thy number over 45 minutes of a recording telling me that someone will be with me shortly. I called back the 800# number for help and they told me gain that there's nothing they can do, but I could try to get on the bus I wanted to change to by being there before departure and paying a change fee if there was space. They also suggested I send an email to their inquiries address as that would get me a quicker response since its a small department. We're about 50 miles outside of NYC and the bus stops at a gas station which is fine and first thought. At this point we had been on the bus for 6 hours and the bus driver comes up to let us know that he's worked too many hours and by law he is required to stop here and another bus driver will take us into the city. Really??? It made no sense arguing with the bus driver since there's really nothing the pee ons could do. So I decided to save my frustration for the eventual call back from the email inquiry. This wait he mentioned would be 5 minutes. It turned out to be more like 30 minutes. No introduction or apology from new driver but I was just happy to be on our way. We get to NYC at 6pm... 8 hours later than scheduled. I asked the new bus driver a out changing my next reservation but she couldn't help because she barely spoke English. We did a quick check to see the availability again and and this point there was nothing available for the rest of the night. We ended buying train tickets to leave NYC that evening. Let me point out... Our initial plan was scheduled to have a taste of Xmas in NYC for 5 hours. My husband, 5 month old infant and I were going to take the bus get into the city arriving at 2:30 and visit rockerfeller center , meet with friends at Bryant park, have dinner and take the bus back at 7:40pm. We ended up rushing to visit sights while being frustrated and canceling meeting friends since we couldn't estimate when we would be there. We finally had dinner at 8pm but couldn't enjoy it since we were trying to find a way out to leave the city that evening and was having no luck. After dinner we decided to go to penn station and try Amtrak. We were lucky to get a train out at 11pm and another $200 in scheduled spend for the tickets, but a relief. I should also mention that my baby boy was the best through this entire ordeal...no could have even known that there was a baby on the bus... Not fussy at all. This was exactly a week ago. I did receive an automated email response from megabus the next day stating that someone would be in touch shortly. I am still waiting.... read more

No WiFi at all, not even one to complain about because it was just totally non existent, really glad I paid $50 extra for WiFi when there is none. Also, the bus is soooo freaking hot, if I put my hand up to the vent I can kind of feel it, but that's it. The only good thing is that we left on time and there is a second level that was kind of fun to sit on. read more

Plugs seem to only work half the time, and for all of its cooperate resources, reservations can't be changed in any way either online or by phone if there's an issue. I was directed to just show up and negotiate with the driver directly - is that professional? All the bus lines to New York have their problems, but it's never so consistent as it is with this company. Two stars for it being cheaper than the Chinatown bus, but come on Megabus, can't you do better than that? read more

Terrible. Long stops. Drives slow. Seats smelled like urine!! never again.

I took an 8:35am megabus from Washington DC to Philadelphia for July 4 weekend. I was concerned about it because of Yelp reviews, but it was fine. Ticket was easy to buy and the bus departed and arrived on time. Wifi worked. It smelled a little bit like nail polish remover, but i got used to the scent after a few minutes. I'll be taking megabus again in the future. read more

Super annoyed by the disorganization and the ridiculously long amount of time it takes for megabus to allow customers to board. Waiting until 15 minutes past the time the bus was supposed to leave and still not allowing customers to board was a waste of time that made this bus late to reach its destination. I think that what was the worst was being told to wait in line and then not being given any more information about delays or estimated departure times. The communication is horrible. I'm usually a fan of megabus but this time it wasn't anywhere near what I expected. read more

So something came up last minute and it was cancel or change departure. Of course I changed departure time. What makes matters bad if not just a whole mood ruining worse case scenario is that before we leave home my fiance receives an email stating that the bus would be late. A whole hour late. Mind you they charged me for changing my reservation and ended up keeping $4 because there's a no refund policy. Now this is the kicker the bus got there a whole hour and 20 minutes late. So now my time I got to spend on my trip was even shorter because of their inconvenience. Highly upset no costumer satisfaction what's so ever. Also the bus bathrooms filthy, the bus, filthy.. Never again!. read more

Megabus provided me with the wrong address for their bus station. I arrived at the address they gave me, and it was a desolate field in the middle of nowhere. By then it was too late for me to go to the actual location and catch the bus. When I called customer service they were not only rude and critical of me, they continued to refuse to acknowledge that they provided me with the wrong address despite me sending them satellite images of where the address they provided me led to. They also completely refused to refund the ticket, not to mention acknowledge the emotional stress they caused me from missing my bus and having to buy another full price ticket to get to my destination. read more

Take Bolt Bus! I just did my second R/T to NYC with them and they are a dream compared to the nightmare that is Mega. If I could give Mega Bus no stars I would, but this was not an option. So I had to give them one star, which according to Yelp signifies "Eek! Methinks not" which is true. All I look for is a R/T from DC to NYC that leaves on time (or relatively on time) and where there is no drama. This I did not get with Mega Bus. I bought a 3:30pm Mega Bus ticket for Christmas Eve from DC to NYC. To make sure that I get a good place on line, I get there at 2:45pm. When 3:30pm rolls around, there is no Mega Bus in sight. A Bolt Bus rolls by and picks up their passengers to NYC. More people arrive on our line. They are waiting for the 4:45pm Mega Bus. It is 4:30pm, no Mega Bus. Another Bolt Bus rolls by. 5:00pm and no Mega Bus. People on the line are calling the Mega Bus hotline and the customer service representatives there have no clue what's going on. A third Bolt Bus rolls by, picks up their happy passengers, and heads to NYC. It is 5:30pm and Mega Bus finally rolls in. They unload their passengers and the bus rolls away. The driver says to us he'll "be back." (Just imagine the reaction from the folks on line.) The driver comes back at 5:45pm and is confused when we explain to him that the 3:30pm bus never showed up. He is so confused that he only allows the folks who bought tickets for the 4:45pm bus (his bus - he's a little late) to GET ON FIRST. Us folks from the 3:30pm bus are stunned. WHAT? We've been on line longer and our bus never showed up! The bus driver doesn't care. He only allows the 4:45pm passengers on first. Then, we from the 3:30pm bus are allowed on. It just didn't make sense. Bear in mind, it was windy and cold. The double-decker status of the bus was nerve-wracking too. Yikes, never again. read more

I'd rather not give megabus any stars because they are ABSOLUTELY THE WORST company I have ever encountered in my entire life. DO NOT UNDER ANY CIRCUMSTANCES take this bus company. My bus was over 2 1/2 hours late on a Friday, so I didn't make it to New York and had to take bolt (great company) the next morning. Then on the way back not only did my bus break down and we were stranded on the side of the road for over an hour, but the bus that picked us up and brought us back to DC HIT A CAR on the way back because the driver decided to run a red light. It was comical how absolutely terrible they are. Also - I've been waiting on a refund for almost 3 weeks now. read more

I am not sure what other people on this board are talking about. I took Megabus back from NYC last weekend and UNLIKE Greyhound, Megabus left ONTIME, it was CLEAN and we arrived in DC 10 minutes early. The temp was comfortable and the employees were professional. Another plus is that it drops you off right downtown versus in the ghetto like Greyhound. I took Greyhound up, and Megabus back and let me tell you, from now on it will be Megabus for me. (AND Megabus was cheaper) read more

I have heard good things about Megabus. I have a number of friends who use it for last minute travel for work purposes.. I decided to give it a shot for a lastminute trip from DC to Philly. Mind you I hate riding the bus. I had a horrible experience with Greyhound that sickens me. The trip to Philly was fine. Yeah a little chaotic but it was $3. The bus was clean and looked to be in good working order. I didnt have much interaction with the MegaBus staff I cannot say much for that. The bus back to DC was a little different. Philly was a mess. There was a bunch of lines and it was very confused with the Bolt Bus lines which is a bit irritating due to the seats being first come first serve and it seems like you can actually purchase tickets on the spot. But the actual ride was fine. We had outlets and wifi which was a nice bonus. BUT when the bus got to DC that was another question. There a man who was a bit on the larger side that was controlling the removal of our luggage... I was SHOCKED but what I saw. First off, he hops in the storage area of the bus with a cigarette in his mouth with everyones luggage still on the bus. Then he is literally throwing luggage out a cubby that is about 5ft from the gound. He it telling people that if you grab your bags he wont have to do that... NOW for a bus line that seems to try to gain the business of the business traveler that is a huge problem. People keep laptops, paperwork and other related things in there bags and with very limited space there was a need for us to put as much as we can in the storage area. As long as that guy is working for this company I will not be using this service.. especially with another company 5 ft away and I had already waited 15min in there line. read more

Wireless, outlets to charge your devices!!! And they left on time! Rules for passengers before the trip! Overall good experience! Only negative was the stop in White Marsh on our way to New York! read more

I won't be utilizing the services of Megabus again. I was booked on a 1pm bus from NYC to DC yesterday. The bus was a half hour late leaving - not that bad, really, but the pickup in NYC is a disaster area and is completely unorganized. The real problem was that once we got on a bus, we also got in an accident as our bus driver cut off a garbage truck (come on, how big is your blind spot to miss a garbage truck?), collided with him and ripped a chunk off the bus. Then we sat, blocking traffic on 41st St, for about 30 minutes waiting for another bus to come get us. When the bus finally arrived, our driver did a headcount, compared with the other driver and said "Oh good, everyone will fit on this bus." We moved our own bags and got on the next coach, which was VERY crowded. I will say, though, that our second driver was both courteous and safe. Overall: won't be riding Megabus again. I'll stick to Bolt. read more

So there are very few reviews on here for the Boston to Washington Route. For one, I was hesitant to use Megabus because most of the reviews i had read were less than promising; But i threw hell to the wind and said "$22 bucks RT?! Sure, What the hell" Our bus left for DC at 10:00 Pm in Boston. As always, no complaints about the south station bus terminal. i got on the bus and settled in to a nap as our ride was through the night and we would arrive at 7 the next morning. What troubled me was that the bus ride did not start off with a "hello. my name is. or even an "In case of emergency" announcement; which really started to make me question the skill and professional attitude of our driver. Bus was surprisingly comfortable. The drive through MA and CT went smoothly, i nodded off and woke up at random intervals as I always do. Around 1AM we had made a pit-stop outside of the Bronx at a Dunkin's. Most of us got off the bus to stretch and grab food. We got back on the bus and our bus driver starts counting heads to make sure everyone was there. Well he forgets that older African-American woman was missing, he continued to drive away. About 7 of us noticed, all of us confused whether to say something or just let it go; finally someone said something to the driver. We got a reply back with him saying "I counted, shes here" and that was that. So we continue our journey, crossing the GWB and our bus gets pulled over by a car. Come to find out that some good Samaritans had decided to give her a lift to catch the bus. After that i never got off the bus until i reached my destination in fear of being "Left behind. Our bus driver was changed out at Seacus junction (thank-you-god!). The bus then stopped at White Marsh,MD and The rest of the ride to DC went pretty well. On the return our bus driver gave a little welcoming announcement and told us how it would all go down, which reassured me. Bus seats sucked. Brand new bus with seat belts.... yeah comfortable....not so much. Anyways, we stopped for a break in Deleware and had 30 minutes, luckily we hadn't another incident like we did in the Bronx. Rest of the ride went well. Was an hour late, but hey, Boston traffic does that so it was understandable. Pro's -I got my tickets for $22 roundtrip. you couldn't get that round trip on Southwest even if you tried. Even on Greyhound that's a challenge -Boston's South Station bus terminal is the model that all bus stops should follow; great facilities and a no-nonsense attitude about loitering and panhandling -Outlets on both my buses worked well charging my phone and MP3 player -The Red-Eye Schedule allowed me to just day-trip it and sleep on the bus instead of having to make accommodations. Con's -MegaBuses idea of a "bus stop" is a joke. Seriously? A bunch of cabannas and lines in the middle of a parking lot in D.C., i got asked for money by 3 "homeless" individuals while i waited in line... WTF? -Bus Drivers are a toss up. My driver from Boston to DC was a nightmare; but from DC to Boston my driver was attentive, honest and showed great hospitality. -Took the red-eye trip so i kinda hated that i got woken up twice by both bright lights and the shuffling of passengers, would have liked to know that there were stops along the way. -Only 2 Trips to Boston per day. The mid-day trip or the Red-Eye trip. -Trip took as much time as if i had flown from Boston to Zurich (9 hours). In conclusion: For the price ($22), i couldn't complain too much. I got the fare for next to nothing. Taking the Red-Eye is probably the best way to go seeing that you get to sleep a bit and traffic is minimal except on your way into the city's of Boston or Washington (5-7AM). Would probably use this service again but only if the price was just right, like lets say less than $25 RT. read more

This is the worst of all the Northeast region busses. I've been traveling to Washington, DC from New York almost every weekend for the last 3 years, and I do my best to avoid taking Megabus every time. Occasionally, I delude myself into thinking taking Megabus would be an acceptable option given price or departure time. Don't be deceived. I have NEVER taken a Megabus that has left on time. And I'm not talking about 10 minutes late. I've never taken a Megabus that has left NYC within 30 minutes of the scheduled departure time. The bus I'm on as I write this (on my phone -- the internet doesn't work, of course) left 55 minutes late. You're better off taking a bus scheduled to leave 30 minutes later than whatever time Megabus is scheduled to leave, since Megabus at its best will leave at the same time. Not only did we leave 55 minutes late, but the bus driver is driving in the slow lane and is driving SLOWER than every other car on the road. We're getting passed regularly by other busses. It just shows how absolutely little this company cares for transporting people to their destinations in a timely manner. It's also a nice slap in the face reminding me each time how stupid I was for not going with my instinct to take the Greyhound bus scheduled to leave 30 minutes later. DC2NY, BoltBus, and Greyhound each have their positives and negatives, but each is a worthwhile company on the whole. They're each about equivalent in my mind. Megabus is absolute garbage. You will never leave NYC on time, and the stress of a substantialdelayis only compounded by the fact that you're corralled like cattle with 500 other stressed out, pissed off people also hoping that the bus turning around the corner is theirs. But its not. They have another 45 minutes to wait. The double-decker aspect doesn't add anything to the ride. The internet works just as infrequently as it does with the other bus companies. There is really nothing redeeming about this company. Only use it as an absolute last resort if you must. read more

MegaBus from DC to Knoxville - after reading several reviews, I was very nervous to purchase tickets on MegaBus - but after my trip today, I am a fan! The boarding location at Union Stattion in DC was easy to navigate and we found our line easily. The bus departed about 15 minutes late, but that did not seem unreasonable. The driver was friendly and gave informatve anouncments during the trip. We did hit traffic and it looked like we would arrive late in Knoxville, nope, we got in EARLY! WiFi was spotty - which is why I gave 4 stars instead of 5. It was wonderful to kick back, read and arrive at my destination with out spending a fortune on gas! read more

Used to use this service all the time, they were always on time, very friendly, etc. Bus trip to NYC 8/24 Left 1 hour late Changed drivers in NJ, second driver an hour late. In line: 6:30pm for a 7:00 sheduled departure. Got off the bus in NYC: 1:45am. Trip back to DC that Sunday: Left 30 minutes late Switched last minute to a white coach bus. Bus "was bad" so we had to switch busses at New York Port Auth. bus terminal drove through NJ towns/bus driver avoided the highway and all toll roads. Scheduled arrival: 5:15pm. Actual arrival: 8:15pm. Confrontational driver, wouldn't tell us his name, referred to himself by his bus number. Not fun! Save up and take the train... read more

Booked a trip on a Tuesday for that upcoming Saturday. Ended up having a family emergency & needing to cancel. e-mailed their inquiry@megabus.com who sent an automated response that it would take 5 days for someone to get back to me about my inquiry. So, I called the number because obviously I can't wait that long when my trip was supposed to be in less time - the customer service representative had difficulty finding my reservation and then "sent off" my cancellation request but said I would hear back in about 7-10 business days!! Ridiculous and inconsiderate. You can change your reservation for a future date though... which doesn't make a whole lot of sense if you don't have a future date picked out, and won't hear back about the cancellation on your original trip. They need to work out a better system for their customer service reps. so they are actually able to give an answer to their customers. I will not be using this service again. read more

Worst customer service I have ever come across in my entire life! Anyone who works for Megabus has no concern for any customer, why do you work in the customer service field? Yes, they do have cheap tickets and trust me I took that into consideration before writing this review, cheapness should not be their customer service standard. I go to New York once a year and usually take Bolt Bus, this year I decided to try Megabus. Wish I had not made such a HUGE disgusting mistake. Their is no organization or communication what so ever. It's like a bunch of chickens running around with their heads cut off. We arrived for the departure bus from New York to DC an hour early and were met with confusion and disorganization. We stood in a line that said Baltimore/DC, we assumed that was correct and confrimed with other passengers in that line. I would have confirmed with a Megabus employee but none were any where to be found. Of course our 3PM bus did not start to load until 2:55. Since we had gotten there early we were pretty close to the front of the line to get the seats we watned. Little did we know that the line was also combined with people going to Atlanta at 3:30. So once the stampeed to the bus began we were left in the dust behind the people going to Atlanta. We made it on the bus, thankfully without harm. The ride was rough and jerky. Felt like it was the drivers first time driving a bus! Once we arrived to DC it got worse. When we got off the bus the luggage compartments were just wide open, we assumed someone was going to help the CUSTOMERS get their luggage off the bus, but no one showed up. Customers then had to crawl in the little space to get their luggage. Even old women had to lug their luggage off a rack that was at least 7 feet off the ground. I went to the bus driver and asked if someone was going to help the customers get their things off the bus and his reponse was "There are people for that, they should be around somewhere" My response was are you going to get someone before someone hurts themself getting the luggage out? His reponse "That's not my job, call customer service and complain if you have a problem with it." No problem sir, that is exactly what I did! OF course no response or care was given when I called them. To sum up my rant, DO NOT TAKE MEGABUS!!!!! There are sooooo many more options you can go with and you will be apprciated! read more

Completely awful. If I could give a lower star rating, I absolutely would. I was traveling from DC to Durham, NC. My bus was scheduled to leave at 11 PM. At 11:10 PM, after waiting at the station for over two hours, Megabus informed at least 60 paid passengers (myself included) that the bus was cancelled. There was an empty, out of service Megabus sitting right in front of the line, that we'd all assumed was our bus. Megabus offered no explanation and told us all to call customer service to transfer to the next bus in the morning. Obviously, the next morning's bus was already full. I had to scramble to find a hostel and an alternate mode of transport home. Lots of people ended up sleeping at Union Station. I'm writing this review from a clean, comfortable and timely Amtrak train with good WiFi. I will never take Megabus again, and tell this story to everyone I know and anyone considering Megabus. I signed up for a Yelp account for the first time just to write. read more

I accidentally arrived two minutes late and missed the bus, but the next bus left fifteen minutes late. The phone service rep Evan was unhelpful and wanted me to get off the phone when I called them for help. The ride itself was unbearably hot, and the bus driver ignored me when I mentioned it to him, because his area was cold from the door. Internet has never worked on megabus for me. read more

The absolute worst. Bus arrived an hour late, overbooked and started denying people paid seats, then went to the first stop and started the whole thing over. Employees were unprofessional, rude, and had no knowledge or apparent training to support ANY PART OF THE TRIP. I am completely dissatisfied. If I wanted to get to NY more comfortably I would have locked myself in the trunk of a compact car sprinkled with broken glass and salt. At least then I'd have leg room. I will NEVER use megabus for ANY trip EVER AGAIN. I am not only displeased with the service, I am disgusted. Do yourself a favor and walk to your destination. You'll get there faster and happier. read more

On the way to Washington D.C. our bus broke down in Fredricksburg,VA. I was told by the driver that I could not be picked up by my family and I was subjected to staying on the hot and crowded bus. We waited on the side of the road for over 3 hours. I find this to be horrific and Megabus to be at fault. The driver stated that he would not allow anyone on or off the bus but allowed a passenger to have a pizza delivered to the bus. This was obviously offensive to the rest of the passengers because we were hungry and could not receive anything to eat. I am now in the process of trying to receive a refund. read more

I am writing to explain about the bad experience I had with megabus this past weekend, on June 26, 2016, while we were traveling from New York, NY to Washington, DC. It was appalling to have a passenger inform us that there were not any drivers for the driver switch at the stop in Delaware. This information was retrieved from the driver approximately an hour after we were waiting per the driver's announcement about switching drivers. My husband and I were both shocked as we take the bus often to and from NY. Additionally, the bus was late picking us up in NY then had to stop in Delaware to switch drivers, no problem. However, we get there and no driver. Another megabus was waiting for a driver when we arrived. After about 15 minutes, the drive announced that we could get off and stretch, etc. Approximately an hour or more later, a passenger gets on to tell us that "we are f-----" because there are no drivers. If a driver comes the "first bus" will get the driver and we will have to wait. Meanwhile, I am wondering when the megabus driver will provide an update of this information. No driver update. Then the same passenger returns to the bus to inform us that they have dispatched the buses in route to DC to pick up from Delaware. However, they will take "29 from the first bus." By this time we are furious and unsure of what to do. Still no megabus driver with an update for the passengers. At about 1:15am, a megabus arrives and we see passengers from the first bus head to the bus. Still no update from the megabus driver. So we (as well as other passengers) got off on our own and joined the crowd getting on that bus. We were fortunate to get a seat on the bus, however, it was shocking and disappointing to have been treated in this way. Also, it was unprofessional of the driver to not have informed us of what was happening. Not to mention, we arrived much later than anticipated considering we had to work the next day. Needless to say, I believe that was our last megabus ride. We did not experience this with the "Chinese bus." read more

If I could give a 0, then I would. First, I purchased a "round trip " ticket from DC to NYC. I clicked on the option for round trip. When purchasing a round trip ticket, you first select your first trip. In my case it was DC to NYC. I selected this option, then it automatically advanced for me to select my return trip; which was from NYC to DC. When I checked out, their website froze then routed me back to my basket to "purchase" my tickets. I checked my credit card online portal to make sure I wasn't charged so I resubmitted it. This time, it went through. When I got to the bus terminal for my trip, I learned that the computer generated two sets of one-way tickets from NYC to DC. I was forced to wait and check on last and then PAY A $5 CHANGE FEE FOR EACH TICKET! Moving forward, the bus driver attempted to force my daughter to load her under the seat carryon bag that contained her medication she needed. After a couple of rounds of "no, your policy allows and under the seat carryon on the bus" the driver then says, we'll get on the bus and hurry up! REALLY?! So it's also acceptable to be rude? I have other options; I was just trying to be cheap. I called customer service and Jay, the customer service manager, HUNG UP THE PHONE IN MY FACE because I asked him how could I have called before the trip if they were closed and the number for their customer service department did not open until after the trip started. BEWARE! DO NOT USE MEGABUS. Just pay the extra money for company that cares about you. read more

Horrible HORRIBLE customer services -- SHAKEMA or SHATEEMA whatever her name is that was blessed with a Supervisor title sure lacks the basic customer services which should be required for such a position. After speaking with a representative who was not able to answer any of my questions I was passed along to this ill mannered supervisor who clearly was showing off in front of her counterparts and had the audacity to put the phone down on the table as I was speaking. Once I heard her put the phone down I continued to say "hello" for about 3 mins before she came back to the phone and said "what would you like to do". This is very tacky and unprofessional. Just because you work for a discounted bus line does not mean that you have to give discounted professionalism. I've heard horror stories about MegaBus and its NEVER about the ride (occasional traffic issues) -- its ALWAYS about the customer service or lack there of. I think maybe MegaBus should spend a little more time with training when it comes to their employees (drivers included), especially Supervisors. You have people at there most vulnerable moments (out of their elements), times like this customer support should be understanding and available to listen. Its disgusting how some of these reviews indicate being TRAPPED on a bus and can not get a representative on the phone or even had to BEG for a refund. MegaBus DO BETTER!!! read more

Busses are always late. The last trip I took, it took us 6 hours to get from DC to NY because the bus driver accidentally got off the wrong ramp in Baltimore and took him 30 min to find his way back to the highway, and stopped at 3 gas stations to have phone calls. Worth spending a bit more money to take the train or a better bus service. read more

Two of the employees tried to hoodwink me out of $40 for my luggage. That was twice the cost of the actual bus ride!

So, I've only ridden with these guys once. The ride was fine; cheap ticket, clean bus, ran on time. But my recent experience with their phone support call center is bringing down my star rating. I was considering trying MegaBus for my next D.C. to NY round trip, and decided to look up Yelp reviews first (as you are now presumably doing). They have a poor average rating, from hundreds of reviewers. Apparently there is a common issue with bus breakdowns? I didn't experience any issues on my first trip with them, so I decided to investigate. Tried their website, nothing responding to the many claims of frequent breakdowns or laying out their policy in cases of breakdown. Tried calling them to ask directly... OOF! I'm not sure what's going on at that call center, but they may want to start from scratch. Tone at the outset was brusque at best; when I communicated to them that there was no issue and that I was actually calling for information on the frequency of their bus breakdowns and/or policy regarding customer care in those situations, the woman I spoke to gave me a scripted, impatient response. I tried rephrasing. I assured her there was no issue, and explained that I was considering booking with them for my next trip. Same canned response, this time with a bluntly angry tone. I asked her (politely) if she was stressed, and told her I was confused by her tone. (I wasn't calling to complain!) Same scripted answer, this time angrier. I asked if a manager might have more information, and whether there was someone there I could speak to. She almost immediately put me on hold and said, in the closest approximation of an angry robot voice I'VE ever heard coming from a human, "Please hold; I will transfer." The manager came on quickly, but I had trouble telling her apart from the previous associate... because she spoke in the same angry robot voice! We essentially repeated the same conversation, slightly escalated - on her part. (Isn't a call center manager supposed to be more calm than the associates?) After three rounds of the "I'm sorry we can't help you, please send an email into the void" script, she actually hung up on me! It was absolutely bizarre, and completely put me off booking with MegaBus. If anything ever DID go wrong during a trip, I would hate to have only the angry robot women to rely on for assistance. It's too bad, because their ticket price is roughly half of their competitors. Now I know why! read more