If I could give a 0, then I would. First, I purchased a "round trip " ticket from DC to NYC. I clicked on the option for round trip. When purchasing a round trip ticket, you first select your first trip. In my case it was DC to NYC. I selected this option, then it automatically advanced for me to select my return trip; which was from NYC to DC. When I checked out, their website froze then routed me back to my basket to "purchase" my tickets. I checked my credit card online portal to make sure I wasn't charged so I resubmitted it. This time, it went through. When I got to the bus terminal for my trip, I learned that the computer generated two sets of one-way tickets from NYC to DC. I was forced to wait and check on last and then PAY A $5 CHANGE FEE FOR EACH TICKET! Moving forward, the bus driver attempted to force my daughter to load her under the seat carryon bag that contained her medication she needed. After a couple of rounds of "no, your policy allows and under the seat carryon on the bus" the driver then says, we'll get on the bus and hurry up! REALLY?! So it's also acceptable to be rude? I have other options; I was just trying to be cheap. I called customer service and Jay, the customer service manager, HUNG UP THE PHONE IN MY FACE because I asked him how could I have called before the trip if they were closed and the number for their customer service department did not open until after the trip started. BEWARE! DO NOT USE MEGABUS. Just pay the extra money for company that cares about you. read more

I AM NOT GOING TO TAKE THIS SERVICE EVER AGAIN ....They are hardly aware ...what you cal customer service ... I have used the service twice (WAS DC to NYC) and (NYC to WAS DC) on a weekend and the experience was horrible both the ways. Firstly, we had to wait for the bus for more than an hour and when it finally started from DC ...after an hour or so ..the driver proudly announced that she can not drive any more coz she doesn't have hours left for driving and federal law doesn't allow driving a vehicle after permitted hours. It was like the driver was sleeping for an hour while driving and was not aware, how many hours, she was left with ...you won't believe, we had to wait for 4 hours at some unknown place before the relief came from NYC. Got to know from the driver that the management is forcing them to drive complete 10 hours every day coz they have fired many drivers ( cost cutting) .... that girl was literally crying ...saying that she was on job since morning 9 o clock in the morning till 10 PM in the night .... when she stopped the bus ...These guys knew that she din't had enough hours left to drive till NYC but they still forced her to drive ...they were playing with our lives i would say ....and when they realized that it could lead to a major problem for them ..... they just stopped the bus and then the explanation given was that it was because of passengers safety .... as if they were really concerned ... read more

First off, let me clarify that I was only taking Megabus from DC to Richmond, and vice versa. 2-2.5 hr trip usually. Most of the reviews I've noticed on here seem to be about longer trips, such as DC to NY. I took the 6:30 am bus to Richmond , and the 6:20 PM bus from Richmond back to DC. Both were on time, and neither was crowded so I was lucky to have the 2 seats to myself. Very quiet, clean, easy rides. I can't say whether the wifi was working or not since I did not bring any wifi enabled devices with me. I really didn't have any problems with either bus, driver or set of passengers. Also - the walk from Union Station to the Megabus stop at K st & N. Capitol is short and easy...you'll definitely notice the parking lot with people, Megabus attendees, and of course the buses. Loading and unloading luggage was simple and only took a few minutes. I do think that perhaps taking early morning or late evening buses is a good idea..either because they are less popular or because most people are just trying to sleep. Then again, maybe I just lucked out. I paid less than $10 for both tickets, so definitely a deal. One thing I noticed, on the bottom of the double decker bus, there isn't much leg room, and I don't think I noticed any overhead storage there. The only reason I gave 4 stars instead of 5 was because the bus leaving Richmond was on time, but took 30 minutes to leave due to having problems turning out of the parking lot (for those that know the area, right over by Bottoms Up pizza). Pretty tight quarters, so a tow truck had to tow this one car parked in the one spot on the street that says no parking to allow the driver to get out. I've actually heard of this happening here before, so maybe that's more the city's problem. Not a huge deal I guess. Also, neither stop has any shelter so it would probably suck to wait around if it was raining or very hot. Then again, I realize this is part of the deal with many tour bus stops. read more

I was really upset to find that when I bought my tickets to take Megabus from Boston to NYC at 5:00 pm on Saturday, May 19, 2012,that my ticket along with the small number of others schedule for this trip were placed on a dirty, dingy chinese bus to NYC. This is called false advertising. If their website specified that the number of tickets purchased determines whether or not they travel vs. sendingyou on a chinese bus, I would have chosen Greyhound or Bolt. This isn't the first time that I have had a bad experience with Megabus. I thought that after the my trip and complaint from a year ago, they would have improved their services, but they have not. There service has actually gotten worse and this will be the last time that I travel on Megabus Boston. Their service is extremely poor. If they intend to send you on a chinese bus service, they should place this information on their website. Surprisingly, I have noticed that there are not many websites were you can read reviews about their poor service. James D. read more

THIS BUS IS TERRIBLE!!!!!!!! You might find some reviews on here that say otherwise, please do not take those into consideration. I was stranded in the middle (not on the shoulder, no in the middle!) of the highway for well over two hours. Apparently this was due to engine trouble. Throughout all of that time all the driver would tell me is 'call customer service'. So I did call, and you guys know what they did? They hung up on me, TWICE! MEGABUS IS NOT WORTH IT. Yes, it's cheaper, but I'd rather have the piece of mind that I'm going to make it to my destination safely, than save a little bit of money and risk my life. read more

Absolutely unreliable, irresponsible and disgusting customer service. First and last time to use Megabus! If your friends make your reservations, ensure that it is not Megabus! The bus was 2 1/2 HOURS delayed. To add insult to injury, the staff were clueless as to when the bus would arrive so that we could board and leave. The staff told us, "we will find out when you will find out." Megabus will not reimburse your ticket unless their buses are 2 hours delayed. Judging from the conversations on the line, Megabus' reputation absolutely sucks; Therefore, we were all wondering if we would depart at the 2 hours minus 5 minutes so that they would not have to reimburse us for grossly inconveniencing us. Because of this delay, we ended up travelling through rush hour which greatly delayed our trip even further. My friends and I surely were glad that we did not have an airplane to catch. Avoid them at all costs! There are many alternative options to travel inexpensively... but reliably, for goodness sake! read more

We booked tickets with Megabus from DC to NYC, but unfortunately had a family emergency that prevented us from being able to take our trip. We tried to change our reservation to a later date 14 hours before our scheduled department. Because the website requires a 24 hour notice, it would not let us change the tickets, so we called the Customer Service line. The woman I talked to informed me that she couldn't do anything because she used the same website to which I had access. Upon asking to speak to her manager, she told me the manager could not do anything to help me. After asking several more times, she put me on hold. When I was taken off hold, the same woman came back and told me I couldn't talk to the manager. When I asked to please talk to the manager, she told me to write an email on the website. I told her I preferred to please talk to a manger. She hung up on me. Customer Service and respect is important no matter your line of business; we will not be purchasing or riding on Mega Bus again. Our return tickets from NYC to DC were through Best Bus. We called them at the same time and they were extremely accommodating and understanding and, though it was less than 24 hours notice, able to change our tickets without any trouble. read more

Enroute to Washington DC from New York, our bus broke down in Baltimore. That's fine. I understand mechanical problems happen. However, what isn't okay is the fact that our bus driver said it would be an hour for another bus and it ended up taking TWO hours. That is ridiculous. I would've called for my ride to come get me. When I called megabus I was told that stuff like this happens and it isn't megabus' fault. How is that an excuse for a two hour delay? I find it ridiculous that I was waiting at a bus stop for two hours (in the cold) and yet somehow that is not preventable by megabus. This experience has left such a sour taste in my mouth and I'll probably never use megabus services again. read more

Told me to get in the wrong line. Then, they told me to get in a separate line because we didn't have tickets for the next bus. They told us,"everyone else was able to get on". Took no responsibility for directing us into the wrong line and giving away our seats. No attempt to help us out. I'll never use them again. read more

Horrible HORRIBLE customer services -- SHAKEMA or SHATEEMA whatever her name is that was blessed with a Supervisor title sure lacks the basic customer services which should be required for such a position. After speaking with a representative who was not able to answer any of my questions I was passed along to this ill mannered supervisor who clearly was showing off in front of her counterparts and had the audacity to put the phone down on the table as I was speaking. Once I heard her put the phone down I continued to say "hello" for about 3 mins before she came back to the phone and said "what would you like to do". This is very tacky and unprofessional. Just because you work for a discounted bus line does not mean that you have to give discounted professionalism. I've heard horror stories about MegaBus and its NEVER about the ride (occasional traffic issues) -- its ALWAYS about the customer service or lack there of. I think maybe MegaBus should spend a little more time with training when it comes to their employees (drivers included), especially Supervisors. You have people at there most vulnerable moments (out of their elements), times like this customer support should be understanding and available to listen. Its disgusting how some of these reviews indicate being TRAPPED on a bus and can not get a representative on the phone or even had to BEG for a refund. MegaBus DO BETTER!!! read more

We, two sisters of a mature age (over 80), took the Megabus from Knoxville to DC on the overnight trip on April 17th. We're a little bit stiff, but enjoyed the ride. The drivers did a super job; there were no sudden starts or stops, just very well-handled maneuvering. They were polite, too. The ride was smooth, and arrived in DC on time, if not a few minutes early. It was difficult to get comfortable at times even though we each had an empty seat next to us. The drop off in DC was in a big fenced-in parking lot. It wasn't a great neighborhood, but it wasn't bad, either. There were lots of students and middle-class bus riders in the area. We are going to use Megabus again. The conveniences outweigh the inconveniences. read more

How this company is still in business and has customers I really don't know! I recently used megabus on a Friday evening on a 6:30pm trip from DC to NYC. I thought to myself hopefully most of the rush hour traffic would have already filtered out by then, but traffic ended up being the least of my worries. The trip started fine, a jolly female bus driver welcoming us on board and everyone was in high spirits on for our journey ahead. It had been raining hard so we were all glad to be on the bus. An hour or so into the journey the driver had to stop in Baltimore complaining that her window was fogged up and she couldn't continue the journey safely. Understandably no one wanted to have an accident, but surely the driver was trained up on the basics of defogging a windscreen? After waiting 45 mins another driver turned up from the bus that I assume was a later one that was on the schedule, and showed her how to "open the drivers window" to remedy the problem. We then continued and around 2 hours into the journey we mysteriously pulled over again at another service station. She had to stop yet again as she had reached her 10 hour time cap and explained it was now illegal for her to continue driving. So again we had to wait another hour or so for a replacement driver to take us the rest of the way back to nyc. So a trip that should've got us into NYC at 10:15 ended up getting us there around 1am. Nearly 3 HOURS LATE! I thought this might be a horrible one off experience, but even this morning informed there was a bus that left DC at 5:15 am and exactly the same thing happened with the "driving time cap limit" and they had to wait for another driver to come and take over. Leaving the passengers waiting 2 HOURS at a Delaware service station. A bus that leaves at 5:15am, you'd think that the drivers might've got a nights sleep before they started their shift? Obviously not it seems! Why on earth are Megabus sending their drivers out without having sufficient time to perform their duties driving from A to B? It's absolutely ridiculous and unprofessional. Management need to read these reviews and sort out their problems before they mess this company up for good. I've given up on Megabus, they've lost me as a customer and if you're thinking of using them too, don't bother! There's lots of other alternatives that will offer the same price and better service. read more

Disabled persons take care!!! They lie. My experience: 1. The bus ramp did not work 2. Not only the toilet is not accessible, but also as the departure (form DC and from NY) is in a parking lot, there is no chance to access a bathroom before boarding. 3. I was charged $20 for my personal bag !!!!!!! I was not allowed to carry on my personal bag with me (I always do it in any bus, but here I couldn't). Then I realized why. There is no cabins inside. 4. After that, they didn't even respond any of my complaints read more

If there was a way to give no stars, it would more accurately reflect the horrible experience I had with this bus company. The bus was late, and no one bothered to let us know. We waited and wondered, and although there were numerous megabus employees hanging around, they didn't care to inform the long line of waiting and paying customers. I will never again take megabus, and if you are trying to arrive somewhere in a timely manner, I suggest you also think twice. Megabus you are a mega disappointment! read more

I've taken bolt bus and megabus between DC and NYC several times. I've found Megabus to be generally more reliable in getting me to the destination close to on time. This weekend has been a great experience -- took less than 5 hours to get to NYC on a Friday night, left on time, etc. And on my return trip, FOR THE FIRST TIME EVER, the internet is working. It's like a small miracle, as I thought these advertisements for internet on buses between NYC/DC were just a farce and a ploy to make people think they could connect while enroute to their destination.Not the case -- working on this bus :) read more

ShiddyBus!! Half electrical sockets didnt work..WiFi doesn't last 3 minutes..we stopped in the middle of the road for 30 mins becuz the ac was broken another bus never came...then they stopped to add more people to the hot crowded funky bus. I tried to avoid Greyhound..I bet there 430 bus was on time. Now I'll avoid Megabus!...update my 430 arrived at 1045! Now I'm returning and my 10am is 90 minutes late..Megabus and ur shiddy customer service can Mega F urself!! read more

I've read many horror stories but today actually rode the thing. It was fine for the most part. You have to consider the price you're riding for. I mean the bathroom toilet is so shallow that a #2 is a very tricky situation. And they may as well not even advertise that they have wi-fi because it barely works. And that's putting it generously. But the ride was dirt cheap, it was smooth, it was quiet, and I wasn't scared. Maybe a 2 1/2 star performance with an extra one and a half for the price. read more

Only on Mega Bus can you leave on time, there be no traffic, and the bus is still 45 min late getting to the destination. Back to Bolt or Vamoose, at least they drive the speed limit. If you have no need to be on time take the Mega Bus. The few times I've taken it, I am reminded why I don't like it..... read more

Whatever you do...DON'T ride megabus! It sucks!!!! I missed my regularly scheduled DC2NY bus and jumped on the closest thing @ Union Station. I should have went BACK home and drove my car!!! The WIFI does not work, we took the LONG way around Jake's barn to get to 495 (why!????) to go to Baltimore...uuughhh!!!!! I will NEVER do this to myself again....considering getting on a plane once we get to B'mo! read more

Totally unorganized They don't save your seat if you leave from Chinatown I wouldn't take this again if you paid Not organized when leaving from dc There are way better options available read more

Ugh, gross. Ugh, never on time. Ugh, don't take it. I could go into all the instances of terrible drivers, scary drivers, bad customer service, 3 hour late trips, but I won't do it. I'll just say that they're the worst, and you should expect to be pissed by something they do (or don't.) read more

Super cheap way to traval. Very clean bus, nice comfy seats, dropped off right down town- would definitely do again.

Busses are always late. The last trip I took, it took us 6 hours to get from DC to NY because the bus driver accidentally got off the wrong ramp in Baltimore and took him 30 min to find his way back to the highway, and stopped at 3 gas stations to have phone calls. Worth spending a bit more money to take the train or a better bus service. read more

This is the worst service I've ever gotten from any company, ever. On the way to Boston from NYC the seat that I paid extra for was taken, and nobody offered to help me make the person in it move, so I had to give up the better seat that I paid extra money for. Then when we were halfway to Boston, our bus got a flat, causing me to be late for what I was traveling there for making the entire trip pointless. Then, arriving an hour and a half (possibly more) late, I book a return trip for 7:30 only to be told that the driver is late and then when he gets there that he wants to take a break so we won't be leaving until 8:30. Now, being an hour late to return to New York, and only 20 minutes away from being home, we have to sit in a rest stop because they have to switch drivers. I understand the law, I understand legally not being able to drive after a certain number of hours, but after being an hour late to leave, I don't think we should be sitting here while the bus drivers chat. This is absolutely ridiculous. I paid 40 bucks both ways, and next time I'll dish out the extra cash for Amtrak so I actually get there on time. read more

Two of the employees tried to hoodwink me out of $40 for my luggage. That was twice the cost of the actual bus ride!

I took Megabus to NYC (I prefer to drive) for the first time. The bus was clean, on time & operated safely. There was a small amount of confusion, which was promptly taken care of buy the strong direction of the attendant on site. Now you know there is always a "BUT" when it comes to reviews... and this but / ass came in the form of a woman on her multiple cell phones & blackberry's. She literally talked NONSTOP for 2 hours straight. She got so many dirty looks from the other passengers that I hope her first stop was a shower . The only thing that saved her from me was my IPOD! But why didn't the driver make the standard announcement; PLEASE KEEP CALLS SHORT AND QUITE? read more

I'm writing this review while I am aboard a Megabus heading from D.C to NY. So here goes to accuracy. TIME TAKEN: 7:15am - 11:45 am PRICE: Very reasonable. The cost of toll alone driving would have cost at least $30. PUNCTUALITY:The bus left sharply at 7:15am and it's about 11:23am and I most likely going to be at my destination by 11:55am considering the bit of traffic I see coming up on the road. WI-FI: Even though other reviews claim difficulty in connecting,I had no problem what so ever and was able to access every site I needed to get to. PROBLEMS: When leaving from D.C it is kind of hard to locate where exactly the bus is from the metro. I had to ask at least 3 people to figure out where it was parked. INTERIOR: It's cramped. Even for a 5ft 3 person who is medium build, it's cramped. But then again it's four and half hours and I'm not gonna die over it. TOP Deck: The view is great if you like counting cars, other than that down stairs is so much better. Being on the top deck will let you feel the bumps more. read more

Why can't I give them Zero stars? I've taken Bolt, DC2NY, and Mega, and Mega is the worst. Their lines are basically non-existent, the buses are never on time, and the staff is rude. The last time (and I mean the LAST time because I'll never use them again) I showed up more than an hour early to make sure I had a good seat on the bus. After everyone had boarded, there were two seats open - both rear-facing seats. We're now at least 10 minutes behind schedule and this woman (probably mid-30s, not handicapped or otherwise having any special needs) hops on and starts walking up and down the aisle (keep in mind, she's the last passenger on the bus) and, when realizing the only seats left are rear facing, looks at everyone on the bus and very matter-of-factly says "Someone is going to have to give up their seat because I am not going to sit and face some stranger for four hours." No one moved. So the lady walked up to the driver and told him "You have to move someone. I have a ticket for this bus and I am not going to face a stranger for four hours, I want a normal seat." The bus driver got up and walked over to one of the Megabus boarding staffers with the lady where she started pointing to her ticket and explaining that she had a seat. Now...the proper way to handle this would have been to say "Yes ma'am, you have a seat, unfortunately because you showed up last, you have to take what's left, and your seat is one of these." However, they didn't do that. The boarding staffer started walking up and down the aisle asking for "volunteers" to give up their seat and then said "If someone doesn't volunteer I'm going to make someone move because this lady does not want to sit in this seat." Again, no one moved. The driver said "This bus isn't moving until someone moves for this lady" and the boarding staff started mumbling about how rude people were. Finally, someone agreed to move to a different seat, the woman took her forward-facing seat, and the bus pulled away. Absolutely the worst behavior I've ever seen. Truthfully, you get what you pay for...I don't take any of the buses any more (the wait-time and lack of comfort just aren't worth what little you save over Amtrak), but if I were to take a bus, Mega would be my absolute last choice. read more

Poor service. Casually left late from DC by 15 minutes. It makes a complete lot non-sensical stop in Newark Delaware which takes back roads and extends the trip by an hour to make it six hours to NYC. Unpleasant. read more

I took the megabus from baltimore white marsh to nyc. The line for the bus was easy to locate and was not too long. This might be because I took the early bus from baltimore. There was another bus leaving for philly but since the lines were not well labeled this lead to people just lining up in the longer line for nyc. Anyways, an empty bus came to pick us up and took us directly to nyc. The seats were nice and the bus was clean so I had no complaints, also we arrived in NY ontime (yay). The way back was a different story. There are tons of lines in nyc and they are disorganized. The area is dirty and is full of people. Buses also tend to be late and overbooked. I was lucky though and after being stressed out about getting in the right line, I was able to get onto an earlier bus. We got to baltimore late though, which was due to traffic and rain, so its not the megabus' fault. Either way, it was a good, easy and cheap way to get to nyc. read more

I haven't had the problems with Megabus that others have had. This was my first DC-NYC bus experience and it was fine. Locations, times, and prices were the best. It was the only red-eye ride I could find. It was on time, internet and outlets worked, and our luggage was safe. My only complaint was that it was freezing but better cold than hot in mid-July. I'd definitely take them again. read more

Ok to take if you have to. I rather take Bolt Bus. Went to NY last week and the bus driver did not turn on the AC while we were waiting for passengers to board (temp in the 90's at 2:45pm!) I don't care for the double decker nor the table you can place your laptop on. I rather have comfy seats and extra leg room. My experience from megabus made me upgrade to taking Amtrak the following weekend. read more

Just rode Megabus for the first time over the week and I must say that I was not impressed. The bus drivers were nice and the schedules were good (we took a 5am bus to NYC), but that was about it. As other reviewers have mentioned the wifi barely worked (it would log me on, then kick me off then I eventually gave up on it). Luckily, the power did work. The temperature was so off-kilter. On our way up it was super hot! Whatever you do, do not ride on the second level. You will feel every bump and dip in the road and it definitely made me a little queasy. The price was reasonable and I'm not saying that I wouldn't use it again (I probably will but sit on the lower level!), but for the sake of my stomach I would much rather drive. read more

THE WORST! Took the bus twice a week to/from DC and Philly for a month, and it broke down THREE times in less than that month. Once? Yea sure, things happen.....but three times?! On top of that, terrible customer service and no compensation. Dont expect to get to your destination on time and expect to get car-sick. The lower fares are tempting, but it's not even that cheap anymore. There are lots of DC-NYC bus options, but unfortunately DC-Philly is lacking. read more

So, I've only ridden with these guys once. The ride was fine; cheap ticket, clean bus, ran on time. But my recent experience with their phone support call center is bringing down my star rating. I was considering trying MegaBus for my next D.C. to NY round trip, and decided to look up Yelp reviews first (as you are now presumably doing). They have a poor average rating, from hundreds of reviewers. Apparently there is a common issue with bus breakdowns? I didn't experience any issues on my first trip with them, so I decided to investigate. Tried their website, nothing responding to the many claims of frequent breakdowns or laying out their policy in cases of breakdown. Tried calling them to ask directly... OOF! I'm not sure what's going on at that call center, but they may want to start from scratch. Tone at the outset was brusque at best; when I communicated to them that there was no issue and that I was actually calling for information on the frequency of their bus breakdowns and/or policy regarding customer care in those situations, the woman I spoke to gave me a scripted, impatient response. I tried rephrasing. I assured her there was no issue, and explained that I was considering booking with them for my next trip. Same canned response, this time with a bluntly angry tone. I asked her (politely) if she was stressed, and told her I was confused by her tone. (I wasn't calling to complain!) Same scripted answer, this time angrier. I asked if a manager might have more information, and whether there was someone there I could speak to. She almost immediately put me on hold and said, in the closest approximation of an angry robot voice I'VE ever heard coming from a human, "Please hold; I will transfer." The manager came on quickly, but I had trouble telling her apart from the previous associate... because she spoke in the same angry robot voice! We essentially repeated the same conversation, slightly escalated - on her part. (Isn't a call center manager supposed to be more calm than the associates?) After three rounds of the "I'm sorry we can't help you, please send an email into the void" script, she actually hung up on me! It was absolutely bizarre, and completely put me off booking with MegaBus. If anything ever DID go wrong during a trip, I would hate to have only the angry robot women to rely on for assistance. It's too bad, because their ticket price is roughly half of their competitors. Now I know why! read more

As someone who goes to NYC a lot, I thought Megabus sounded good in concept. And it is -in fact, Bolt Bus implemented the concept beautifully PLUS its wireless is reliable, it has electrical sockets for your laptop, and it doesn't make stops to pick up more people in other cities. Take Bolt Bus instead and thank me later. read more

this was my first time taking any bus to nyc...and surprisingly, it wasn't that bad. i expected the bus to be old and dirty, but it wasn't. and the bathroom was surprisingly clean too, but just be aware that when you're in there, you'll feel every little bump and sway so hold on tight to the handle bar. the wifi worked pretty well, which definitely helps the time go by faster. on the way to nyc, the air circulation on the top level stopped working an hour before we were to arrive in nyc. that didn't make for a fun time, but for $30 roundtrip ticket, you expect that not everything is going to go perfectly. loading passengers onto the bus and getting your luggage off the bus was fine. the staff has everything down to a science so if you're not paying attention, you could get yelled at, but really....you should be paying attention b/c you're not the only person riding the bus!! i would definitely take the bus again b/c of the cheap price and convenience. read more

Megabus is MEGA-GHETTO..... the bus stop staff in DC is so disorganized. They gave no clear instructions on where the customers should line up for their scheduled bus. The ticket collector was screaming at the customers and being disrespctful. There was absolutely now reason for that behavior. If I was not taking this trip on short notice due to a death in the family I would have taken Amtrak.... I guess you get what you pay for. Discounted prices equals discounted customer service... read more

This trip was horrendous! We waited 22 miles outside New York city for two hours because the driver's replacement never showed. (Apparently drivers can only drive a certain number of miles/week). Another bus showed up about 45 minutes into our wait (in a parking lot) and said they could take twenty of us on a first come first serve basis... I'm sure you could imagine what the rush to that bus looked like. No thanks... I waited. Finally, the replacement driver showed up, but by this point two hours had passed, two other busses had come and gone, and I was completely over megabus. Never. Again. read more

While I love that it's always been a quiet ride for me, I am disappointed that they don't live up to their reputation of having working Wifi. Please upgrade! read more