I took the MegaBus from DC to NYC on 7/15. The bus was scheduled to leave at 12 pm, we left around 12:20, which is fine with me since I was running a little late. It was over 100 degrees that day, so standing in a parking lot in NE DC with 3 tiny tents was NOT pleasant. To my dismay, the bus itself wasn't one of the blue MegaBuses, but a chartered bus with no WiFi or outlets. At least the A/C worked! We hit a TON of traffic on the way up -- first on the Baltimore-Washington Parkway, then at the Delaware border, then we sat for at least a hour waiting to get through the Lincoln Tunnel. All in all, it took over 6 hours to get there (including 10 minute rest stop). I realize that bus drivers have to stick to a certain route, but IMO it would be worth it if drivers could modify them based on traffic. (E.g., take 95 instead of BW Parkway, etc.) I took BoltBus on the way home, and it was WAY better... outlets, (slow but functional) WiFi, more comfortable seats. The drive was faster, perhaps because we left at 8 pm, but it was a much more pleasant experience. I'm sticking to BB from now on. read more

I had such high hopes for this way of traveling, but alas, my first time will be my last time. I took a weekend trip to Philly from Richmond, having stops in DC, Baltimore, and the University of Delaware. The way up was not nearly as bad as the way back, although both ways were pretty bad. First off- these buses are FREEZING, wifi is terrible, and some of the electrical outlets don't work. When we made it to DC, we were told that our bus was experiencing technical difficulties and that we would have to switch buses...what?! How long before we stopped did you know something was wrong?! That wasn't even a big deal. Secondly, I guess the University of Delaware stop is new because our driver completely missed the stop and it took us 45 freaking minutes to back track. We finally rolled into Philly about 1.5 hours late. THIS IS THE WORST PART AND THE REASON I WILL NEVER USE MEGA BUS AGAIN------ On the way home, I experienced the single most disgusting thing that I have ever witnessed...when picking up in DC, a man sat in the seat diagonally in front of me...I noticed he couldn't keep his disgusting hands out of his pants. So, I attempt to fall asleep so I won't throw up. I fall asleep for 30 minutes, wake up, and what do I see but this nasty, disgusting human being PLEASURING HIMSELF in his seat, private parts out in the open, looking straight at me. I was so unbelievably horrified and still had 2 more hours of this to deal with. I immediately left my seat and went to a different level on the bus. I am appalled, disgusted, and horrified. read more

I would have liked to have written a review about how great it was to travel with Megabus. But i never got the opportunity to actually travel with them. I purchased a Groupon for a trip to NYC. I was hoping to use it before it expired but the circumstances under which you can use it were pretty difficult. First, Megabus would not allow their Groupon customers to use the online booking service or the one over the phone. For reservations, I had to send an email to some account that is obviously never checked. I contacted Megabus multiple times over several months so that I could use their services which I had already purchased. I have heard nothing in return and am kinda bummed about it. read more

Took Megabus this past weekend to NYC after scoring a free trip with their recent promotion. When we left, the bus was on time, efficient, and clean. The driver was safety-conscious and kept us posted as we drove. We were dropped off in a very convenient location for us and were happy with the drive. On the way back, it was much of the same. At Penn Station the lines were well organized and we loaded quickly. We ended up being about an hour late due to traffic but not a big deal. The only complaint I have is the lack of communication during the recent snowstorm. While our trip was not canceled, it would have been prudent to update the website with more information saying that yes, these buses will be running. read more

I've really enjoyed my round trip between NY and DC. I'm on the bus right now and have enjoyed its free WiFi. Not to mention that each level is equipped with Purell. Really smooth, safe, and affordable travel option. read more

I have been taking megabus ever since they first came out 4 years ago. It's my choice of transportation whenever I visit home. The buses leaving NYC is always a mess and never on time but the ones from DC is always well organized - even on thanksgiving Sunday it left on time! Internet is unreliable but im ok with not checking my facebook for 4 hrs. Unless greyhound is charging something cheaper for round trips on my travel date, I will continue megabussing! read more

Please please please do not book with Megabus! Planned a trip with four of my friends to take the Megabus to NYC from Union Station, DC. The bus left on time but had a midway stop point in Baltimore. We sat in Baltimore for over an hour. I got off the bus to ask what was the hold up and the driver refused to give me any information. He finally made us switch buses without explanation and also made us PUT OUR OWN LUGGAGE on the bus! What type of customer service is this? I called into customer service only to speak to two EXTREMELY nonchalant workers who insisted on arguing and going back and forth. Britayana claimed a supervisor would call me in thirty minutes only to never receive a phone call. Once I spoke with a supervisor he was worse than the call rep. We are missing out on a $300 reservation and all he could tell me was "he didn't know what I wanted him to offer me". When I told him he was not empathetic to my situation he brushed me off and continued repeating the same thing refusing to assist me further. PLEASE DO NOT WASTE YOUR MONEY BOOKING WITH MEGABUS. read more

Mega bus has seriously declined over the years. I traveled to Washington, D.C. two weekends ago and the service was terrible. Our bus was at least an hour late and we were not given any notice about it the entire time. We eventually got on the bus, after waiting and waiting without being told a thing. On the way back from DC, we were on a regular coach bus with little room and no outlets. What's the point of paying for Megabus if the service is inconsistent? Might as well take a Chinatown bus... or upgrade to the train. Not again. read more

Mega bus customer service classic respond if you have edge them with question to protect your legal right. "Sir, please hold on I'll put you on Brief hold " "Some one will call you in next 10 minutes" "We can't refund you becuase it's say there on the policy" Staff didn't orgenized the stand by line with reserved line, didn't call out, and denial for their mistake not letting rider to get on. And making up reasons , when you call and tell them your location is not the station anymore, they say" you left the station" so we can't refund you. " So if you see your bus left and you already been Denied to get on board. Do you hope to god will make that bus return and get back to you after two hours? These people on customer service is worst. read more

Out of all the bus companies that offer service from D.C. - NY, Megabus is the most reliable and the most affordable. Until further notice, the pickup location in D.C. is on 11th & G. St. NW, right in front of the Metro Center entrance. Most of their buses are modern, clean and comfortable, their schedule is convenient and their prices are unbeatable. Depending on what time you're looking to travel, you might score a ticket to/from NYC for as low as $8!!!! I don't like that they stop at White Flint but it's only 15min out of the way and the bus always makes it on time. Their online reservation system is pretty easy to use and I suggest you create an account to keep track of your trips. read more

Well, the bus before mine was about an hour late, but mine was only 30 minutes late. Unfortunately, there was a big rig accident so the trip took 2 hours longer than expected. It's clean and the driver does the best he can. The leg room is much less than the Bolt bus. The wi-fi didn't work on my trip. The bus was a double-decker, so there were LOTS of people waiting to get on (i.e. mob-like behavior). I had heard the a/c might not work up top, but we didn't have that problem on our trip. It is not organized really at all and is only worse when bus schedules fall behind (which line? is there even a line for my bus yet?). Be flexible or at least prepared for a little chaos when using MegaBus. read more

Took a bus from NYC to Philly. Everything was OK. We got there 10 minutes early and the bus was not too crowded. They were OK with me having my reservation on my phone instead of having it printed out. But I was expecting WiFi and an electrical outlet (like Boltbus has) and neither were available. The driver was also speaking on his hands-free phone for a large part of the trip. I am happy Megabus has so many cities available, but I don't know if I will use them to go between cities that BoltBus services because I would rather have a guaranteed WiFi and plug for a phone or laptop available. On the other hand, it looked like many of the boltbus time slots sold out for this route, so it's possible that people that rode those buses may have had WiFi and power, but all had to cram next to each other on a packed bus. I would recommend megabua if you want a bus that is not too crowded and can live without any extra amenities of Wifi, plugs that may or may not be available. read more

MegaBus is fine, maybe good considering our one-way ticket cost $15 and we paid $35 to go to NYC on DC@NY. I would take MegaBus again. Some of the buses stop right by Penn Station for MegaBus we had to walk all the way to 11th/12th Avenue. We stayed need 34th and 6th so it was not too long of a walk but - needless to say - Penn Station would have been easier. I read somewhere that folks found the lines for the buses confusing, I thought it was pretty straightforward. It was reassuring to see that there were so many other buses and people went stand-by on earlier buses and got on if there was space. The buses themselves are fine. There were power outlets between all seats and ours worked and the ones around us seemed to work as well. I did not use the WIFI so cannot speak to its quality. The buses themselves are nice double-deckers. The roof upstairs is glass so there is lots of light. The seats are fine, the bus was clean.... Like other reviewers I have found the other passengers the most unpleasant thing about MegaBus are the other passenger. In the row across from me the guy was his phone the entire time. Not caring that eventually the lights went out and everybody tried to sleep No, I did not say anything as that has backfired on me so I thought I rather be annoyed than angry... (-: read more

When going to NYC, I prefer BoltBus, but if it's sold out I'll go for Megabus instead. DC2NY consistently plays movies during the trip, which I hate. One issue with Megabus - I tried to reserve a ticket through the website, but the transaction didn't totally work and my card was charged WITHOUT reserving a ticket. I called customer service and they had me call another number. I called the second number and the lady said that she would fix it within 10 minutes. Tonight Megabus was running a bit behind (traffic - can't be helped) but stopped for 10 minutes to change drivers. So we stopped in twice during the trip (the other time at Whiteflint, near Baltimore, as usual, but at neither stop were we permitted to get off the bus. Contrast that to BoltBus, which generally doesn't stop at all or will stop and let people get off the bus for food and restrooms. I've found Boltbus is usually more crowded than Megabus. Most of the time on Megabus I've had two seats to myself. read more

Cheap rides for cheap service. Dont plan on having the wifi or outlets, both were unavailable on my ride from nyc to dc. Also, drivers are extremely rude and don't know a thing about customer service, our driver was continuously yelling at someone during the trip, wouldn't answer questions about random stops on the side of the road and finally after I got off my bus after an extremely uncomfortable ride--the driver welcoming us to unpack our own luggage from the trunk. Lets just imagine the zoo that prevailed, everyone climbing over luggage trying to find their own and get out of there. read more

Megabus - Literally zero leg room x5hrs - Transportation Near Me

omg. the bus is like 1.30 hr Late from DC to nyc. I m on the phone with customer service on hold for ever. I speak to this dude kept on telling me to hold. ..... what is happening. read more

There's not much that hasn't already been said about MegaBus. I've taken it twice, once in the Midwest and once DC-Philly. I got my tickets for $5-7 each way. The WiFi didn't work, but it doesn't always work on the Bolt either. Unlike the relatively cushy seats on the Bolt, the MegaBus seats are cramped and uncomfortable. I'm a 5'6" female, so I can't imagine what it must be like for tall guys. The upstairs has been too hot both times. I got a seat downstairs on the Philly trip, then a man sat next to me and talked on his cell phone for an hour. I finally asked if he was going to be done with his call anytime soon, and he informed me that he was "doing business" and would be for the entire three hours. When I asked if he'd be willing to be even a little bit considerate of his fellow passengers, he flew off the handle. Long story short, I went upstairs and found another seat. On my Midwest trip, two teenage kids sat behind me with music blaring from a laptop. Again, when I asked them to turn it down or use headphones, they were jerks about it. And the MegaBus drivers can't be bothered to make an announcement that you can't use cell phones for, say, more than five minutes or listen to music without headphones. It's sad that they should have to say it, but this is what happens if they don't. My bus from DC left about 20 minutes late. Tomorrow's the bus back home from Philly, and I'm dreading it. I plan to take a bunch of Benadryl and attempt to sleep through it. The Bolt is far more civilized -- it's comfortable, the Wifi usually works, and I've heard drivers get on the mic if people aren't off their phone after five minutes. When I'm going between DC and NYC, I always take the Bolt. They seriously needs to get with the DC-Philly route. They're throwing money away. Two stars ONLY because the tickets are dirt cheap, but you get what you pay for. read more

MegaBus customer service is absolutely terrible (not their drivers). I understand that there is no refunds, but you can't even receive a credit if your trip changes. They'll try to tell you that you can pay a small fee to change the dates on your trip but if you don't know when you next trip is, this means nothing. I consider myself a frequent MegaBus rider and I will no longer be using their transportation. Disappointing... a simple MegaBus credit would have kept me a satisfied and returning customer. read more

I was traveling to New York with my son on October 31, 2019. The bus broke down in Delaware around 7:30am. We had to wait promptly 2 1/2 hours for another bus not knowing how long we were going to be in Delaware. This delay was a inconvenience to me because I was scheduled to see a show in New York at 10 o'clock and missed it. I called your customer service and they had no record of us even broke down in Delaware on 31, October. Customer service said they would have someone email me back regarding this incident I have not heard from anyone. I called customer service again today 7 November 2019@ 3:00 and talk to Devon he also said they had no record of the incident. I asked to speak to a supervisor her name was Charmalee she also said that she had no record of the incident in the system and that I needed to email enquirersmegabus. This is unprofessional that I would have to email customer service just to inquire about an incident that no one in customer service know anything about. This sounds like a safety issue for your customers not knowing the bus broke down in Delaware. If I could give it no I would read more

The ride would have been so much more endurable had the Wi-Fi been more reliable. Megabus deals with trash much better than they used to. Megabus can do better with Wi-Fi. read more

I rode this bus home from New York City to Washington DC. I was having trouble with my phone so I waited to see if I could purchase a standby ticket. I had done this on the Bolt Bus once and it had not been a big deal. When I asked to wait standby they told me to wait in the line designated for passengers going to Toronto, then forgot about me, then told me I would have to pay over double what the other passengers paid. I asked why and they said because it is a holiday weekend. I said if you have a seat available then why must I pay twice as much as the other passengers. They told me it was that or nothing. I went to Kinkos and bought a ticket for a bus 2 hours later at the regular price, there were seats available. The bus itself was comfortable. We did make one stop pretty early into the trip and the driver did not announce why and I got a little bit nervous as to where we were or why we were stopping as did the women in front of me and her companion. If you are desperate, take this bus. If not, go with Bolt or perhaps one of the others. I have not taken any others so can not speak to their service but it looks like the reviews are better for most of the other companies. Guess this company doesn't care about their service as it looks like their reviews aren't very good. read more

Don't ignore the bad reviews - it really is as bad as they say. I am at this very moment sitting in a stifling bus parked at a gas station outside Philadelphia where our driver randomly decided to have a totally unscheduled"short 20 minute break".Which is now up to 31 minutes and counting. Did i mention it is 3:31am right now and this bus, which left DC at 11pm is supposed to get us to NY at 4 am? Do you think ANY of the paying passengers on this bus would have chosen to sit around in a parking lot for half an hour at 3 am, over say GETTING HOME ON TIME??? I estimate we will get to NY at least 45 min late at this rate. NEVER AGAIN read more

Unfortunately all these buses suck (megabus, bolt, greyhound). If I had to rate it I'd say megabus is a bit above greyhound and a bit below bolt. Pros: 1) Usually slightly cheaper than boltbus, 2) more schedules, 3) decent amount of legspace (compared to grehound at least). 4) goes to more places than boltbus Cons: 1) People who load the buses can be complete assholes, 2) they charge $5 change-fee if you want to get on an earlier bus (even if there's room and you already have a ticket), 3) wifi is completely unreliable and often doesn't work at all - 4) same goes for outlets, 5) bus always stops in baltimore adding another 30-45 minutes to the trip from DC to NY, 6) bus almost always leaves late and arrives later (sometimes by hours). This is due to drivers driving incredibly slowly and switching drivers during the trip (this involves a 15 minute stop so that the drivers can switch and generally waste time). Also the fact that they always leave late doesn't help. Expect to get to your destination much later than their ETA and NEVER earlier. (boltbus by contrast will often get you there earlier as will greyhound). Moral: I use megabus, but I know what I'm getting into. If prices are the same I prefer boltbus. If I'm in a rush, grehound can be more reliable. Megabus is an option, but certainly not the best. read more

This was my first experience with Megabus. I wanted to take Bolt Bus, which friends have used and been happy with, but it was booked. Now I know why. First, Megabus leaves DC from a somewhat inconvenient location. It's not horrible, but unlike Greyhound and Bolt that leave from major transportation centers, this is a little bit of a walk and if you have luggage, that can be annoying. Second, our bus arrived an hour and a half late. Granted, it was a Friday evening and traffic can be horrible, but the staff in the parking lot where the bus picks up didn't communicate with us at all. They did lots of shuffling of people into various lines, but waited until right before the bus arrived to tell us what was going on. Once we finally did leave, the driver didn't stop at all until we were about 30 minutes outside of New York. I know she was trying to make up for the delay, but numerous people had asked if we could stop for food and a bathroom break because we'd been waiting without bathrooms and limited food for almost two hours before the bus arrived and had been on the bus for four hours. When she did stop, it wasn't for us but because they were switching drivers. They let us get out but I think for most of us, it was all the more frustrating because we were so close to NYC and just wanted to get there since we were so late already. While they have some cheap fares, I paid $23 for a one-way ticket, which was pretty comparable to Greyhound and Bolt Bus for the same day and time. I do have to say that they have fairly comfortable seats, free wi-fi and clean buses. However, I still plan to choose another bus service next time and I heard many others on my bus saying the same thing. If you have other options, I wouldn't recommend this company. read more

I want to first say that I've never written a review before but the experience I just had on Megabus was terrible and I want to help spare others the discomfort and dissatisfaction that I experienced if I can. I agree with a lot of the complaints of the other reviewers. I've ridden Megabus from NYC to DC a couple times. The first time it was cold and raining. The second time it was just super cold (no rain). The reason I mention the weather is because Megabus was a half hour late BOTH times I traveled with them. 30 minutes in rain and/or low 30 degree temps is not my idea of a good time. The boarding location in NYC is not convenient to any subway so get your walking shoes laced up. The final straw was the incredibly HOT temps on the bus. It IS January and I appreciate the attempts to warm the passengers up (after making them wait outside in the cold so long) but I'm not kidding, I was SWEATING on this thing! I'm a small guy and I have a pretty high threshold for heat but this was ridiculous! I was never happier to get off a bus when I arrived in DC. I will not be using Megabus ever again. read more

Megabus use to be the best. I will say that I was a loyal customer for over four years. I was my daughter's transportation from college in New York to home for 4 wonderful years. It saved me time and money, however recently the service has been unimaginable nightmare. The buses from Union Station at 3 am have been a no show on numerous occasions. The return trip one evening was due at 10 pm and pulled up at 1 am the next morning because the driver took a detour to Annapolis for another driver. I purchase tickets every Friday to NYC for my daughter to attend her last class. This is an absolutely horrible experience to have to endure. The customer service representatives and managers are useless and incompetent. Writing emails to corporate does not work either. I am going to have to find an alternative to get these last 4 weeks of trips finished. Buyers beware because Megabus does not care. read more

This is by far the worst bus service I have ever taken. I ride the bus just about every other weekend, and I will do everything in my power to never ride Megabus again. After departing 15 minutes late for no reason whatsoever, the bus driver took the slowest route possible up from DC to Baltimore. A quick look at google maps could have shown that. His choice added another 30 minutes to our trip. We then stopped for another 30 minutes to pick people up in Maryland. That process could have taken 10 minutes, easily. And, after filling up the bus, two people with reservations were left on the curb in Maryland because Megabus overbooked. After choosing the wrong route, leaving people with reservations behind, and stopping unnecessarily long to pick people up, the driver again stopped in New Jersey on the way to New York, wasting another half hour. This trip could have easily been 4.5 hours long. Instead it took six. On the plus side, at least I actually got to New York and wasn't left behind. This is a terrible company.If you want to go from DC to New York, I recommend taking Washington Deluxe or Bolt Bus. They are way better. read more

You get what you pay for. There's a reason these fares are so cheap. This company couldn't adhere to a schedule if the world needed saving. But I'm the idiot who keeps going back to them. Well no more. While the convenience and locations are great, their idea of a laughable schedule is beyond ludicrous. I have taken this bus from Washington DC to NYC on several occasions and at different times and they have never managed to depart on time. Forget calling customer services for an eta, because they are apparently as in the dark as the customer waiting nearly an hour or more for a bus. While not all of their employees are rude, quite a few seem bewildered in understanding why customers are so irate at such nonchalant attitude about the bus being more than 30 minutes late. Oh well, as I've stated I won't be utilizing their services anymore. I think Bolt bus or some other competitive is the way to go. read more

I can see why the reviews are so not so nice, but overall you get what you pay for. The megabus is controlled chaos. I was very fortunate with timely buses and being in the front of the line. The megabus people aren't there to be your friends but they are curt and informative about which 5 lines to stand in. I will say if your leaving from NYC, get there early. People are standing in line like....cattle. I would definitely take it again and pray I don't have the nightmare reviews everyone is writing about. Oh, and if you get on the top deck right in front, it feels like your riding shotgun (I liked that). I gave it 4 stars because I will never drive to NYC from Baltimore ever! And you can't beat the free parking in the lot. read more

The bus station is now at the union station. I paid 10$ for a Ticket to NYC. The bus was on time and clean. In the beginning it was freezing cold in the bus, due to the AC. I asked the bus driver if she could adjust it and she did. After that it was perfect. Would definitely take that bus again! read more

Took a bus from DC to NYC. Wasn't supposed to have any stops. We stopped on the side of the road twice for the driver to take a break and then again at a gas station to "swap drivers." Turned a 4 hour trip into a six hour trip. read more

I've used this bus service going on 2 years now, and it has had its equal shares of good and bad. Some workers are great, and I've even made friends from constantly running into them. But in the last year its been downhill. I used to take the bus from Fall River in Massachusetts to NYC, and from there hop onto another megabus to get to DC. That is 4 hours on one bus and 4 hours on the other, plus a 2 hour wait between buses (you'll know why soon). Thats at least 10 hours if theres no traffic or delays. So you know I've seen some shit. My first ride down was easy peasy, no issues, but the return bus smacked into a low tree branch minutes from leaving union station for NYC. It cracked the front window and some glass showered the person sitting there, but after the driver assessed damages figured it was fine. It wasnt repaired either and still in use despite the damage, as my boyfriend had to take the very same bus back to DC once he dropped me off in NYC. Laughable but concerning. I've had cases were my bus was broken down and waiting for a second bus caused me to miss my next one in NYC by 5 minutes and was not refunded simply because i didnt have 2 hours between buses (my bus would have reached NYC at 1:00 and my DC bus leave at 2:50. Yup. Ten minutes shy damned me lol). Ive had to stand in line shifting from one foot to the other, waiting from 5 til 9:30ish for my 5 o'clock bus that was stupidly late. My bus has broken down and full on stalled just before exiting the Lincoln Tunnel, so that was fun. We were towed onto an overpass and left there for 2 hours waiting for the next bus. However the staff was nice and we all helped move along and unload from the broke bus to make it as painless as possible even though it was concerning as i was apparently early into my pregnancy. That was fun. But I've also been allowed on an earlier bus without need to pay for the exchange by a conductor when i was standing in the driving rain. I've passed time late at night on my bus home talking from behind the line with my busdriver. One would stop if we were making good time at a stop so ppl could grab drinks or food, which was handy for parents in need of changing their kids diapers since they had access to changing stations that way. Overall its the customer service and the bus' reliability to work that sucks. Its gradually gotten worse. But the people I've had to deal with have generally been plesant and without this bus service i never would have met my bf or had my son. Sadly ive had to switch to amtrak as of late or have my bf come and drive me all the way down the coast as megabus has a different drop off point from their pick up in NYC, and you are left waiting outside regardless of the elements. Survivable in some conditions, but not for little round me. So carry light, have a roller suitcase, and an umbrella at all times. Schedual your buses 2 hours apart so if you miss one, you can get a refund. I hope your experiences are mostly as good as mine. read more

I feel compelled to write a review for Megabus after a couple of things...1. Reading all the horrible reviews after my friend booked the tickets and having a mild panic attack prior to my trip and 2. Having a wonderful and painless experience. I want to provide some peace of mind for people who are on this site and freaking out that they will arrive hours late, their bus will break down,etc. I took a 7pm double decker megabus to NYC from DC on a Friday. It left at 7:05. The bus did not smell from the bathroom like many posts say, but I was sitting in the top section. The bus was relatively quiet the whole trip. We did make a short stop about 3 and a half hours in, I am assuming that the driver had to use the bathroom or something. We arrived in NYC at 11: 45, just about 15 minutes after our planned arrival time. The ride back I was once again in a double-decker bus and on the top level, this time on a Sunday. This bus left at 6:30 pm and went to Baltimore and DC. We left right at 6:30 and arrived 10 minutes earlier than the time on our ticket said. I will say that the wi-fi was extremely spotty/bordering on non-existent, so I wouldn't count on being able to work or be productive on your computer during those 4 hours. Overall, I had an extremely pleasant and painless ride with Megabus. The prices are awesome, and I would absolutely use this company again. Maybe I was lucky, but I had an absolutely seamless experience. I can't speak for the single level charter buses, but my experience totally beats driving yourself. Also, since I was getting in around 11pm I was very freaked out by the reviews of the pick up and drop off locations (top of Union Station in DC, 34th between 11th and 12th in NYC). However, they were not sketchy at all, full of people and extremely well-lit. read more

This is a bad bus company please stay away. I have traveled from DC to NY more times than I can count, and by far BoltBus is the BEST company, and Megabus seems to be slowly descending towards the bottom tier for bus transportation. My biggest gripe is the lack of logical reasoning their company seems to have when it comes to tardy buses. Case in point, this very moment. This is the 3rd time I have been dissatisfied with Megabus in this regard. Megabus almost always schedules a 5:30pm and a 6:30pm bus (as most bus companies on the DC-NY trek do). However, when the 5:30 pm bus is 45 mins late and the 6:30 pm bus is an hour, it is the 5:30 pm riders who pay the price. Instead of having the early 6:30 pm bus take the place of the 5:30 pm bus it sits there in plain sight, and 5:30pm passengers wait until 6:15pm to finally board their late arriving bus. The reason why their bus is late you guessed it! The 5:30 pm bus arrives at 5:30pm to drop off its NY passengers (late as the arriving people will tell you), and then leaves the lot to get gas, clean, whatever. When it gets back it is minutes to 6:30 pm, and their employees have the audacity to get attitudes with you because you are asking when the bus will actually be departing. But you do not have to believe me, take megabus yourself, and then you too can write a lengthy review. read more

I booked a trip from Erie, Pa to Pittsburgh, Pa then from Pittsburgh to Washington DC. I read the reviews only after I booked the entire trip (which, it is not like me to book something without looking at the reviews). I was a little worried with what I saw because people were complaining so much about it being late. I would not have worried so much about it being late (because you can't beat the price) except that I only had an hour layover between buses each direction. Our bus from Erie was about 15 minutes late but we made it to Pittsburgh in time to catch the next bus. Our bus back from DC was already there when we showed up an hour early to wait in line. We were about an hour late on our way to Pittsburgh but that was in no way the driver's fault.....first there was a marathon in DC that weekend and it took quite a while to actually get out of DC, then there was an accident which held us up a little bit also. It just happens that our bus from Pittsburgh to Erie was about 10 minutes late so we were able to catch that one too. All the bus drivers we had were very nice and good drivers and the spots where we had to wait were not bad at all. The DC spot was the easiest to navigate because they have signs for each destination and you just stand where the sign is and the lady working at that spot was very efficient for the amount of people and busses that she had to handle. All-in-all it was a great trip and I would definitely use Megabus again. I would however either not use connecting busses or make sure there is a couple of hours in between the connections just because there are things that happen that are out of the drivers control and can make the bus late. For the cheap fare this is definitely a great services....for all the bad reviewers out there who complain about Megabus being late....spend a little bit more money and use a different service or stay home. read more

No WiFi on either bus during our trip. All the power for the WiFi must've gone to the AC as it was a frigid ride. They stopped the bus at a rest area so everyone stood up to take a break only to be told that they were changing drivers. This driver change took 15 minutes because they were discussing there personal & work issues. But we made it to NYC safely. read more

I am going from Philly to NYC. I booked the ticket but realized it was from 6th street instead of 30th street where I used to depart. I called the customer service, she said she is sorry, but I have to pay a change fee or go to the location on the ticket... It is just 10 mins away of two departing locations in Philly, for a same bus on the same day, why I cannot depart earlier? If I were to change the ticket online myself (have to pay extra $5.5 fee, which is ridiculous) what is customer service representatives paid for? Saying "sorry, but I am not going to do anything to help..." all day long? I am not a daily customer of MegaBus, but this company is not going far, and I will definitely try better choices next time! read more

Has Anyone ever used WIFI on the bus from DC to NYC or PHL?

On the 5am bus to D.C from NYC set to arrive at 9:15 a.m., it is now 10am and we've been told that we have another 25 minutes before we arrive. Unacceptable!!! And entire hour has been added to our trip without any explanation. I can't understand how we're on the road so early but still can't arrive on time. Choose another bus company for your travels if you want to be on time to your destination. read more

No signs telling customers what bus to take, we are all walking from line to line asking each other. Bus is late. The employees are not giving any updates as to why the bus is late. Went and asked the employees here if the bus was on its way and of course they just gave me a shrug and said I don't know, which is typical for Megabus. Usually the wifi doesn't work. All bus services I have ridden are better run, I just forgot how bad Megabus is when I bought my tickets this morning. read more