After hearing so many poor things about Megabus, I was forced to take it when the other bus services were sold out and it was the last thing I could do. To tell you the truth, it wasn't half bad. I guess a lot of it, as others have said, depends on if your bus is late or not. I was worried mine wouldn't arrive on time, but 10 minutes before the scheduled departure, it showed up and I could immediately tell the driver was a little crazy. The entire ride he was honking and being very jerky with the bus. He drove like a maniac but in the end we didn't get into an accident and we got to New York in good time! They promise wifi which worked for about the first 1/3 of the trip and then completely died. With everything considered, the ride was just fine. It's still not my first choice in bus companies, but I would take it again. read more

The equivalent of a designer line at Target. It is no longer the luxury that matters. It's an economical choice for something that works for your needs. Not the cutest nor the couture way to travel..but hell..it'll get you there in one piece. I have used Megabus for approx. 2 years, mainly traveling from Washington, DC to NY or from DC to Hampton Roads. The only serious issue I had with Megabus (and this is within the past year) is their lack of punctuality. They always arrive late these days which can be pretty stressful in cold weather conditions. They could stand to appear more organized too. Sometimes it seems as though staff don't necessarily know anything more than the passengers - which I am sure can be a little frightening for first time riders. Overall, pretty reliable and no serious complaints. read more

Which is worse: To try- and fail, or never try at all? There are definitely buses worse than MegaBus. Buses with no A/C, cramped seats. But those buses are cheap, and they don't apologize for what they are. Megabus pretends to be high-quality and efficient. Yet every time I have used them, I've been beset by problems- broken A/C, broken WiFi, broken BUSES. My last ride was from DC to NYC. The bus I was supposed to leave on broke down in the garage- it took 45 minutes for another one to come and get us. Then THAT bus broke down outside of Baltimore. The atrocious training apparently given to drivers meant that we sat on that bus for an hour and a half without ever being told what, actually, was wrong. 90 minutes had passed, and you know what their solution was? Not "try to fix the bus," not "send another empty bus to continue the trip." No, Megabus's standard operating procedure for a broken-down bus is "Wait as other buses on their regular route pass you by, and transfer stranded passengers to any open seats." The electric outlets didn't work on the second bus I was on. Again- I'd have been annoyed, but not surprised, if I was riding a "budget" line. But this ticket cost me over 50 dollars! Do not use Megabus. They don't seem to grasp the (incredibly obvious and predictable) complications in running a bus line. There are many others- Bolt, Vamoose, Washington Deluxe- that are the same price or cheaper, and DON'T consistently break down. read more

Like others have said, it's pretty hit or miss with the Megabus. pros: seat was comfortable, ticket was cheap, bus was on time for the return trip, had wifi on the return trip, A/C worked fine without being too cold cons: no wifi on outgoing trip, arrived 80 min late, the seats would not recline up so it was stuck back in the passenger's space behind me, people watching movies without headphones A word on the late arrival: I know they can't control the traffic, however, if they do this trip every week they could at least try to predict it and reflect that in their stated arrival time. Overall, I had a good experience, and I would travel with them again. It was a good value. read more

I've been taking Megabus for over a year now and every time I schedule a new trip, I swear service gets worse. When the operation was still small and manageable, the buses were never late, trips were incredibly efficient, and the amenities were impeccable. In my last three round-trips with Megabus, I have yet to get a bus where the Wi-fi is actually working. 2 of those 6 buses had mechanical difficulties that delayed my departure, and one busdriver got lost on a route she didn't know well and ended up taking us on a two-hour loop up and down 275. Ridiculous. I still keep taking Megabus because it's cheap (especially if you buy tickets at least 2 weeks out), and with delays, it's still a little faster than the equivalent Greyhound route, but god do I wish I had other options. read more

I have taken the Megabus between Knoxville and DC twice, round-trip now Three out of the 4 trips were uneventful and on-time. We had the same chatty driver twice. He is funny and a fine driver. The other was quiet and also ok. But last night.... The bus was 45 minutes late. It was supposed to leave at 11pm and didn't arrive until 11:30. Since we got there about 45 minutes early, that means an hour standing in a dirty parking lot on top of Union Station in nearly 100 degree weather. The other drivers and dispatchers there would give us no information as to how long we would have to wait. Megabus takes your cell number to give you service advisories, but we didn't get any information that way either. Yes, there was a big storm the night before that knocked out power to much of the area. I'm not exactly sure how that could have delayed the Megabus, but they should have let us know. We could have waited inside in the air conditioning. A little while after getting on the highway we feel the bus pulling over. A policeman had stopped our driver. We think he was speeding, trying to make up time. Later in the night I could hear the tires crunching when we went out of our lane frequently and I woke up to watch the driver. It was 4 in the morning and he was weaving in and out of the lane. He would change lanes for no reason, hovering over the middle line for a long time. At one point we came around a corner where a policeman had stopped someone and he was heading straight for the blue lights until he corrected abruptly. This was through the mountains and it was scary. It seemed like he was yawning and moving his hands a lot, like he was trying to keep himself awake. We also stopped mysteriously after the police stop and the backup driver asked our driver if he wanted to switch. He said, "no". At a stop, I asked the other driver (who had been sleeping) whether they were going to change and I told him the driver had been weaving in and out of his lane. He said, 'He always drives like that. You don't need to jump if you don't see me jump." They switched at that stop and the driving was better from then on out. It was an even worse night of sleep on the Megabus than usual. I don't think I will take a Megabus at night again. I don't think they are paying enough attention to safe driving. read more

I'm a Bolt Bus loyalist and I still think Bolt is the best. I rode Megabus yesterday because Bolt was sold out. To start of, I had a reservation on Megabus for the 10pm trip from NYC to DC ($8.50 ticket). My plans in NY fell through and I decided to leave early, so I showed up at 7:20pm trying to get on the 7:30pm bus to DC. Megabus was very easy to change tickets, they just charged me $5 and put me on the bus. I was VERY HAPPY about that! The bus was a double decker, which was quite the novelty. The seats were the same as any other bus, but I chose to sit behind the stairwell so I could get some extra legroom. The bus was HOT, very HOT. The AC wasn't very strong and I was rather sweaty at the end of the trip. The bus made one stop in Baltimore and most of the bus emptied out, so I got the entire back row to myself! Hooray for naps! The wifi was better than Boltbus, but still slow. The bus had no plugs :( Overall, I would always choose Bolt Bus if it's available, but Megabus was perfectly satisfactory and I think it's a fine backup plan. Maybe next time I'll get the coveted front row seat on the upper deck. read more

I have never even bothered to write a review but wanted to give my impressions. I write this on the bus i've been stuck on for hours longer than I should have. I understand traffic. I understand that this is out of Megabus' control. But I feel there are other things that need to be done for this to even merit 3 stars: 1. Lines. I have a physical disability. It makes standing for 30 minutes quite painful. Multiple times I've requested a seat, or at the very least for them to allow me to save a spot in line while I search for a seat of my own outside of the line. Generally unhelpful. I have also routinely experienced (3 out of 6 times) additional line waits over 20 minutes. 2. facilities. Whether the power outlets, air, or wifi, I've never been on a fully functioning Megabus as advertised. One of my drivers even requested that I mention this on a review so that perhaps Megabus would be prompted to action. 3. Waiting for relief drivers. I also understand that with traffic, legally, drivers need to be relieved and switched out. Megabus needs to improve its system so there isn't a 30-45 minute wait every time this happens, particularly if they do this regularly, which they seem to do (4 of the past 6 times I have been.) Needless to say, I'll now be paying more for the better bus services out there, like Bolt. That $20 more is worth it to me. read more

My wife, Daughter and myself took the mega bus from Atlanta to DC for a cheerleading competition. The bus is ok. They advertise Wi-Fi did not work properly I didn't use it one minute during the trip. I tell you that you must be on time for the drivers are thorough if the bus is scheduled to leave at 10 o'clock they are pulling out at 10 o'clock and they will not stop. My driver actually left two passengers at a rest stop he told everybody before we stop what time we were pulling out he pulled out an older couple was left. The two drivers that we had got us where we need to go safely and that's all I can be thankful for. This is a get what you pay for situation. read more

I give the Megabus 2 stars because it has always helped me get around, to NYC, Philly, Christiansburg, but it has also been frequently late. The last time I took it, I bought tickets for my parents, too, and the bus was 50 minutes late. Then the bus broke down as we arrived into DC from Christiansburg. Another time, my gf took the bus from DC down to meet me in Christiansburg, VA, and it was also late and it also broke down halfway into the trip. They sent another bus to pick us up and take us the rest of the way. When you call to complain to the call center, the customer service representatives can never tell you when the late bus is going to show up. When you ask them why, they apologize and then tell you to wait. How about giving customers vouchers for tickets when you bus breaks down or your driver shows up an hour late? That's inexcusable. I understand traffic and weather can complicate things, but I find Megabus to be extremely unprofessional in terms of customer service. One time a bus driver stepped out in a very bad attitude after arriving late and immediately started smoking right in front of the customers waiting to pack their things and board. As I showed her my ticket print-out she kept saying, "Nah, this ain't right, nah, nah" and I just had to point her to the part of the page to show her where my confirmation number was. She just seemed apathetic and, quite frankly, dumb. The only reason I don't give them only 1 star is because they're cheap and they do eventually make it to where you're supposed to go. read more

I had to change a reservation and the online form didn't work. I didn't have time to call in until the next day, when it was too short of notice to change the reservation. Fortunately, the customer service representative told me that I could buy a new ticket and get a refund on my old ticket because of the technical difficulties, so I bought a new ticket. After just getting off the phone with Megabus customer service, I've been informed that the policy is only to let people "apply" for a refund, and was then informed that even if I did try to apply they would reject my application and not offer me a refund. I told them that I've enjoyed riding Megabus to and from New York and it would be a shame to let this one incident end my patronage of their company. Generally paying $40 for a round trip ticket DC-NY is worth putting up with grumpy drivers, unfriendly staff, but this whole experience has convinced me that when I do travel to New York it will be with Bolt or the Chinatown bus from now on. read more

Eight hours from Oakland to Los Angeles, and they send an old SeaWorld shuttle bus with no power outlets or WiFi. If you aren't going to provide a service, then don't damn well advertise it! Eight hours is too long not to be able to charge your phone if you want to be able to at least listen to music! read more

I got a Megabus ticket because it ensured mask enforcement and an empty seat next to each customer, which did not seem to be the case for other buses (that I knew of). On my trip from New York City to Washington, DC, many people were not wearing their masks at all for the majority of the trip. When we stopped in Baltimore, I heard the driver coming upstairs and hoped he'd say something but he himself was not wearing his mask over his mouth or nose. The service was timely, but I felt unsafe for the entirety of the trip due to the lack of masks and enforcement. I understand everyone is sick of them but please, just wear a mask. It's not that hard, and it's just rude if you don't. read more

This company is completely unethical and has the worst quality customer service EVER! I am obtaining a lawyer for my friend whose luggage was stolen. The bus driver drove away as he was trying to reclaim his luggage and Megabus have been very unresponsive and unconcerned about this incident. Unfortunately, my friend is from Brazil and had no clothes during stay in the U.S. I would never recommend Megabus to anyone. read more

I want to give less than one star, they steel your money becarefull with this bus service. If very rude luggage handling and if you have credit in your account after one day it will disappear. I hate this bus. Washington DC to NYC experience, I am talking about.. read more

This was my first trip on Megabus - not sure I would use them again. While I did arrive in NYC (and returned home to Washington DC) on time (both directions), it always felt like a dicey proposition. For this trip, I arrived about an 30 minutes early for each departure only to find out that each time, the bus was 1) delayed and 2) overbooked. Each direction I managed to actually get on the bus, but as I said, it felt dicey. Communication of delays and, more importantly, line formation isn't great. The staff isn't the swiftest and are generally not happy people. The seats are the most uncomfortable things I've ever sat on, and, if you are taller than 5'11", God help you. Not much room at all on these buses. Still, it's cheap and relatively fast. I just wish I didn't feel like it was a cattle call. read more

Road the Megabus for the 1st time today (6:30PM - 1/19/12) from NYC to DC (missed the DC to NYC earlier in the morning, had to take another line). I would have to say that I was very impressed on the bus, the service, the cleanest of the bus, and a bus drive that nows how to drive. Also after riding the bus, I found the price justifiable. I found the bus not compact as expected, seats had the extra room that I need and the best part of it all - a electrical wall jack. The only issue I had was the lines, not know what line to get into and trying to find someone from the line to assist. The sweetest part - I did not have to drive. read more

Good thing - Low fares on Megabus compared to Amtrak or plane. Power outlets a plus. Negatives - Chaotic departure area at Union Station in WashingtonDC. Confusion over which bus goes where. No signs. Poor WiFi on Megabus is another minus read more

Megabus - Megabus @ Union Station in Washington DC - Transportation Near Me

I'm actually laughing at these reviews! Look, I've taken the infamous "Chinatown Buses" (most notorious- Coach 2000/ New Century Travel) and MegaBus is like flying first class. Also, I don't care about the WiFi too much but having plugs and trash bags on the bus is an unforeseen convenience. No, I don't really like the system of having to wait outside (the parking garage in Union Station, and on the street by 30th St Station in Philly) but I once stood OUTSIDE in the late October freezing rain waiting in a crowd for one of those abominable Chinatown Buses. Hot Tip: ** GET THERE EARLY read more

Currently being detained on a megabus against my will for going on to the third hour soon the bus driver who doesn't speak English provided a phone number when I asked to speak to a supervisor they told According to mega bus terms and service they are hanging up on me, laughable company, miss the problem free Chinatown buses where you got what you paid for. read more

I was really wary after looking up reviews, but my husband and I decided to give Megabus a try for a day trip to NYC. The bus location was clearly marked, and we left only 5 minutes after the scheduled departure time (for reference, we had a 5 am bus). The bus made one stop near Baltimore, and then we were off to NYC. We hit some traffic on the way (of course) so the bus arrived in NYC about 45 minutes after the scheduled arrival time. The return trip was also uneventful. On both trips, the buses were clean, and there were no bad smells. Although I didn't use the wifi, I was able to find it and connect to it on my phone, so it appeared to be working. Tips for riding Megabus: - Don't plan anything too close to your scheduled arrival time. Those arrival times don't take into account unusual traffic or a slow bus driver. - If you're not travelling alone, and didn't buy a reserved seat, don't sit in a reserved seat! They won't say anything initially, but if the bus picks up a passenger with that seat later on, they will make you move to whatever seats are free, and your group may be separated. - In my experience, the buses board and leave promptly. Give yourself extra time to get to the bus stop and find your queue. When we left NYC there was a woman who ran up just after the doors closed (a few minutes after the departure time) and they didn't let her on. So get there early! read more

I did not have any problems. I left from union station. It was easy to find and in case I needed more information, then it was provided to me once I asked but overall it wasn't bad at all. Smooth ride, went by fairly quick with no stops. Once I arrived to NY, the stop was on the street and then when I came back there were signs with the cities that buses were traveling to so it was quite simple and easy to find my bus back home. WiFi is kinda slow but that's okay and there are power outlets. I did feel sort of humid in the bus and the ac air flow didn't flow as good. Overall not a bad trip. read more

I am at a LOST FOR WORDS.... I purchased 8 tickets for my family including 6 tickets which are for kids from Washington DC to New York for my daughter 7th birthday [ which is her dream to travel to New York] a few days ago. The hotel contacted me and informed me that my family had to quarantine for 10 days once we arrived to New York due to the state wide rule, and refunded my money 100%. I contacted MEGA BUS and was informed that I WILL NOT RECIEVE ANY OF MY MONEY BACK all I can do is change dates......HMMMMM WHERE ELES WOULD I WANT TO TRAVEL WITH 6 KIDS?????? EXACLY this makes no sense. My 6 year old is very heartbroken. Now we don't even have enuff money to go anywhere for her birthday. MINUS 5 * THIS IS CRAZY read more

I'm a journalist and I have an easier time getting in touch with firefighters who are heroically battling blazes in California right now than I do with the lost & found department for Megabus. I accidentally left my bag under the bus & called within 15 minutes after I got off the bus. It has been a week since I lost my bag on the bus last Friday and Megabus keeps telling me that the lost and found department "will contact me." At first they told me they'd call back in 20 minutes. They didn't. Then they said they'd call back in 20 minutes after I called them again. They didn't. I called then back for a third time, then they said they'd call back by the end of the day. They didn't. I called them on Monday and they said they'd call me back within 5 business days by Friday (today). They didn't. I just called them again and they said to give them another 5-7 business days and lost & found will call me back. They have not mentioned anything about whether they've found my bag, which contains personal valuable items. But guess who keeps NOT calling me back? The lost & found department. read more

THE WORST CUSTOMER SERVICE EVER. I was sent an email stating the stop for my bus has been moved so I go to the new stop and the bus never shows. I am now stranded in another city and they refuse to refund me any money after admitting the email was misleading. Every time i call the same person answers but says his name is something else each time. They were extremely rude and were blaming me for the misunderstanding and just made things up read more

This bus absolutely sucks. The staff is horrendously rude and honestly do not care about you. Also - when you buy your ticket they basically just give it to you and tell you good luck...make sure you know exactly where you are going if you're going to use this disastrous service. read more

Given all of the negative reviews, I feel compelled to write a review. Do not come on the Megabus expecting a luxurious experience. It's not. They are notoriously delayed, it's often packed and some mishaps happen along the journey. However, it is (for the most part) a cheap and convenient way to travel across the country. I've had round trip fares for $2.50 from New York to Boston and New York to DC. (Yes, there are really $1.00 fares and they can be for prime-time bus times.) I have always gotten to my destination safely. Just like most public transportation, some trips have been a disaster (and I mean disaster) and some have been excellent. Megabus is not my first choice, but it is a great fallback option. read more

Prices are very pricey especially for you to have to hold your bladder the whole ride. Customer service is terrible, not to mention the bathrooms are trifling. There is never any tissue and it always have urine on the floor . They clearly don't clean before new people board. read more

I was lucky enough to get one of the $1 tickets from Portland, Maine to Boston, Mass so was thrilled. I thought this might be like Bolt where the crappy departure times (4:00 am!) rated the cheaper prices but I soon noticed it was first come, first serve for the discounts. When I saw the $1 rates show up for the day before I needed to travel, I constantly checked the Website and then jumped as soon as the next day's trips appeared and managed to score a cheap ticket. The Megabus to Boston is actually a bus run by Concord Coach Lines. I later needed to book a Concord Coach bus to get from Bath to Portland and upon scheduling that, found out that it was actually the SAME bus I would be taking the rest of the way to Boston. Worked out perfect for me! The bus was on time. Very clean and set up to prevent the spread of Covid (empty seats next to each occupied seat). Driver was friendly and efficient. In spite of others' bad reviews, my experience with Megabus was great. I would highly recommend this bus service to others and will certainly use it again if I am in the area. read more

It is rare for me to be so disgusted with any business, but the Megabus in Washington DC, has OFFICIALLY STOLEN THE CAKE. FIRSTLY, I have to EMPHATICALLY STATE that some of their workers are outright thieves. On September 4th 2015, we arrived early and stood near our bus in the line. We paid for two tickets to Buffalo NY, scheduled to depart at 6:20 pm EST. The WORKERS (BAGGAGE LOADERS), a man and a woman-that looked like a man- immediately tried to hustle us when they first spotted us, by telling us that we would have to "pay extra" for our bag, because, according to her- "it wouldn't fit under the seat". I explained that we had used the same service to come and we were assured that it would. By the time the driver arrived, he immediately started to follow her lead, after they spoke PRIVATELY, claiming that he was leaving us and had "places to go". HIS ATTITUDE WAS AS SAVAGE AS THEIRS, displaying DISCOURTEOUS & CRUEL BEHAVIOR. Eventually, they tried to deny me and my daughter as well as another family the right to come on because of our bags, even though we all had the properly allotted amount, per person, and were there Early. Many Customers, seeing the injustice of their actions, even tried to come to our aid, one trying to check in our bag as his own, but they yelled at him and told him he wasn't allowed to help us in the matter, eventually asking him to get on the BUS AND KEEP OUT OF IT. The driver told me that I wasn't getting any money back and that I needed to call their complaints' line, since he wasn't letting us ride his bus. I immediately got on the phone with their complaints line and the gentleman on the line who was courteous, (identifiying himself as Anthony) decided to speak with them, reminding them that I paid $200 for our seats and we were allowed to check in one bag and one carry-on, as their rules clearly stated on their site. They refused to reason with us, continually insisting that our luggage would not fit under the seat. Finally, two of their other workers; another driver witnessing the issue and their Special Force Policewoman got involved and argued with them to try first and see if it would, begrudgingly, they eventually complied. One of their workers who identified himself as "Reggie "didn't least take initiative and try. Voila! Without any force, they did, ALL OF THE LUGGAGE they had tried to deny did fit under the seat as we stated they would! They all- including the driver (who refused to identify himself despite innumerable requests) and the sneaky man and woman looking like a man, started to half step and make excuses but they were ALL EXPOSED and we could not be denied our right to ride the bus. One Thought is that they were trying to MILK US for more money, while another has yet to be determined... EITHER WAY, BE AFRAID. BE VERY AFRAID. MEGABUS IS HIRING THIEVES who probably pocket the extra cash and prey on our innocence and trust in their service. MY SUGGESTION based on this aberrant experience is that if faced with a similar dilemma, try to remain calm; Document EVERYTHING and stage an immediate complaint like we did. Stick to it- we will force them to eventually take issue with such savagery and hire quality drivers and staff, as is now deemed necessary. read more

This review is to the driver I had today on Megabus. Leaving from Hampton Va in route to Washington Dc on 12/2/2015 at 1630. I didn't get his name for it was so long on his sweater and his African accent was very thick, but I did catch his unprofessionalism. Is it me or are they supposed to load the bus with your bags? This driver refused to load my stroller and this was the only thing I was putting in the undercarriage. He told me to load it myself like everyone else was doing. We went back and forth until a very nice passenger offered to load it for me. I'm not sure if he is new to the program for he was very flustered and anxious. This is not customer service sir. I'm calling Megabus to complain to his boss as soon as I get off of this ride! read more

Megabus - RUDE NEGLIGENT IRRESPONSIBLE UNPROFESSIONAL MANGIRL - Transportation Near Me

I rode the 3p bus from NY to Baltimore on 12/20. I was originally scheduled for the 3:30p but paid extra to be on the 3p. When I got on the bus I told the person my bag was for Baltimore. Upon reaching my stop, the bus pulled off before leaving my bag. This is the 2nd time Megabus has pulled off. The first time I was in a cast and the driver pulled off before I could vacate the bus. The driver then put me off 300 feet beyond the stop and made me walk (on crutches) to the Megabus parking lot area. This time I called Megabus within 10 minutes to advise that the bus headed to DC still had my bag on it. My bag has valuables and Christmas gifts in it. To date no one has been able to tell me where my bag is. No one has even advised of the process to get my bag or where it may currently be held. I offered to drive and retrieve my bag. I've called in to customer service multiple times and was told that I can not even speak to a supervisor. The only info I'm given is to wait 7-10 business days just to hear back, not even to retrieve the bag. It's almost 2016 and I have to wait 2 weeks to retrieve a duffle bag. I advised of the bag's where-abouts before it even reached Washington DC. Megabus is not even saying that they will have the bag or compensate me at all. read more

Because I am a college student and a rather poor one at that, I am not super finicky. I am fully aware that if you pay a cheap price for a cheap bus, the wifi might not work, the bus might be a bit late, and the outlets might be shot. I get it, it happens. However, my Megabus experience is a bit worse than some crappy internet connection. Even though I am not super finicky, as earlier stated, I like to make sure I have my bases covered. I paid $67 for my Megabus ticket- which would still be cheaper than any Amtrak ticket- from Union Station to Secaucus Junction in New Jersey. I paid extra so I had a reserved seat- meaning when that 7:30 bus came, despite who was online before me, I had a reserved, front window, upper deck seat with my name on it. I arrived at the Megabus stop in Union Station at 7 and showed the worker my reservation number on my phone. He directed me to stand behind one woman in line for a 7:30 bus to New York. Since there are many trains and buses that go through Secaucus Junction to get to New York, I thought nothing of it and waited in line. At about 7:50 PM, the 7:30 PM bus to New York arrived and when I showed the man my reservation number to get on the bus, he told me that the bus to New York did not stop in Secaucus and that the bus next to us to Boston did. I was redirected to the back of the line for the Boston bus, despite being second in line for the wrong bus, due to no error of mine. I was pretty confused because obviously all of the workers had seen me waiting around since 7 and since the worker who told me I was on the wrong line was the same one who had told me to go to said wrong line in the first place, I thought they would put me in the front of the line for Boston. They did not. When I got in the back of the long line, the bus to Boston was being loaded and I saw four women take the four front upper deck seats- one of which I had reserved! I approached one of the workers again and he rudely sent me to the back of the line. Like, really rudely. He snapped at me and told me to go to the back of the line in a really harsh tone. So, now, me and my wallet that has $67 less for this mess are pretty angry. Around 8 PM, the bus I had paid nearly $70 for pulled out of Union Station. None of the workers would tell us anything about when the next bus to Boston was and since it takes 5 hours to get from Washington DC to the New York/New Jersey area and it was already 8 pm, I booked a ticket on Amtrak for 8:30 PM from Union Station to New York's Penn Station. Spent another chunk of money I really couldn't afford to spend. But I was immediately seated on my train and after slight delays which were explained to all of the passengers (as they should be!) I immediately called the Megabus customer service who gave me an email address and informed me that if I gave a detailed complaint with my reservation number, I would receive an answer in 1-2 business days. I received one the next morning. They said they'll give me a refund but who knows if that'll happen. Late buses, rude workers, missing your bus all together. Standing in lines for hours. I've never ridden a Megabus so God knows how bad the actual ride is. Moral of the story is if you can afford to spend a couple of extra bucks on Amtrak, do it. Please. Or be prepared to get to your destination like three hours late. read more

This is the worst bus EVER to take. Completely unreliable. Over an hour late to NYC and stopped mid-ride to switch drivers for no reason. Drove consistently 10 to 15 mph under the speed limit. Awful Awful. DO NOT recommend this to anybody. Save yourself. read more

Only because I can't give it 0 stars....Take the megabus.com to New York they said.....it's cheaper they said....we had tickets to Good Morning America this morning to see the cast of Fuller House.....this is how our night went: I would recommend to NEVER EVER use this company. I had a scheduled trip for 12:20 am this morning 9/18 out of Baltimore to NYC. Myself and several others were at the stop waiting by midnight. The bus never showed up. There were about 15 of us standing at this bus stop for 2 hours waiting for this bus. 3 buses, 2 going to Washington DC and 1 other bus going to New York came through the stop during out wait. Each of those drivers "called in" and we were told our bus was on it's way. The megabus app showed our bus left our stop at 12:54 am. It never showed up. So, at 12:54 someone knew the bus had missed our stop, yet the company didn't even have the common decency to let the drivers of the other busses know. We kept being told it was coming, finally around 2am, we were given a different phone number to call customer service from one of the drivers. The customer service associate told us the driver "forgot" to stop. How do you simply "forget" a stop?? The company has agreed to refund the trip for the bus that never stopped, but refuses to refund any further trips. I have a trip later this week, in which I have $450 in show tickets that I HAVE to be there for. No way I trust this scam of a company to get me there, and I should be issued a refund. As now, I have missed today's trip and have to pay increased fees somewhere else to ensure someone doesn't "forget" my stop and I get there Wednesday as needed. read more

2-stars for a handful of experiences, only one of which I'd classify as "good to exceptional". You really do get what you pay for on Megabus. On the positive side, Megabus really does offer the best prices for travel. I've rode between Knoxville and DC at least five times, and have never paid more than 25 dollars for a ticket. Truly rock-bottom prices. Your best case scenario with Megabus is: -The bus arrives on time/gets you to your destination on time -You have a courteous driver -Wifi and outlets work -Restroom areas are clean The only experience with that met this standard was with driver Tim Rowe. He was helpful, courteous, and personable. Wifi worked, the bus arrived on time, and the restrooms were clean. Unfortunately, you are more likely to be met with one or more of the following problems: - Bus will either depart or arrive fairly-to-excessively late. - Driver will be rude or unhelpful - Luggage can be stolen - Customer service line is nonexistent. - Fellow passengers will be loud, rude, odorous, or messy. - No leg room. - Wifi will be broken. - Bathroom will be filthy or lack toilet tissue. I have given Megabus a fair shot for many times, but just can't take it anymore. It's really best suited for small trips that are less than 4 hours. Knoxville to Chattanooga? Chatt to Nashville? Perfectly fine, as those trips are approximately 2 hours. The drive from DC to Knoxville is simply too long for the Megabus. You'll arrive exhausted, feel dirty, and realize that you've wasted 10 hours on a bus with questionable characters. I would consider myself to be a low-maintenance traveler. However, Megabus has worn me down to the point of near-insanity. Although flights are less cost-efficient, air travel is significantly better. read more

The price is reasonable. However, if you advertise free WiFi and outlets for charging, you should have free WiFi and outlets for charging. I wouldn't be as annoyed if I wasn't expecting either of these features- I would've just brought a book. But since I planned on just watching Netflix while utilizing those things, I get to sit here twiddling my thumbs for 5 hours. Also, as someone else mentioned, the bus has stopped for a 15 minute break. Don't advertise as a nonstop service if it isn't. It's always really hot on the top deck. This isn't one experience, I've taken about 4 trips now where these issues continue to be a problem. Bottom line- do this as your last option if you need to get somewhere. And bring a book. read more

This is the WORST bus company ever. Their refund and exchange policy is garbage and their staff super impolite always. I have been taking the Nyc-DC bus on a regular basis and I have faced many problems, from more than two hours delays, to buses broken in the middle of the route. I do not recommend Megabus. If you have an alternative option I would go with that. read more

Shell out money for a train or flight or whatever, just don't take Megabus. You'll end up spending more money and taking longer to get to your destination. Our bus broke down on the highway outside Philadelphia. We were stuck there for 3 hours in the cold. Megabus did not send another bus and eventually our bus driver told us we'd have to walk back to Philadelphia. We did, it was dark and sleeting outside and we were unfamiliar with the city. We had to get back to DC for a flight, so we booked last minute train tickets at an inflated cost. Our bus driver told us to contact Megabus for a refund, so I did. Megabus refused to issue a refund due to an 'internal compensation policy', which is untruthful. I have read their entire policy and we fall within grounds for a refund; they just do not want to return our money. Truly the worst travel experience I have ever had. read more

Absolutely AWFUL experience. NYC had a massive storm - flooding, power outages, etc. I arrived as the bus driver was closing the door. He couldn't pull out into traffic because there was flooding up ahead and traffic was at a dead stop. He refused to allow me on the bus along with another young woman. We were standing there in torrential rains getting soaked. He couldn't move the bus, so he just sat there pretending to ignore us for nearly 15 minutes. His passengers were yelling at him, we both were soaked to the bone standing in water up to our mid-calf and he wouldn't open the door. And then when I called megabus for a refund, they refused and told me I should have been there 15 minutes before departure time. They didn't care at all. I will NEVER use megabus again and I will be sure to go out of my way to tell everyone who will listen what a terrible and dangerous position. This awful company left me in. read more