I thought I reviewed Mears yesterday, but I must have been mistaken or it didn't post. We experienced Mears when we were in Orlando going to Disney World. I did a lot of research on transportation before our trip and I learned there used to be a free shuttle from the Airport to Disney World. That was discontinued a few years back, I'm not sure how many years ago. I am surprised that they took it away for the price we paid for the hotel it should include the shuttle. When we were waiting in baggage claim, which had some machinery malfunction so it was taking longer then normal, he check out UBER and the price was sky high at this time at night. We arrived at the airport around 6pm on a Saturday. I told him about Mears and the mixed reviews I've seen about them. He went to there website, saw the price and he was sold. So after getting our luggage we went in search of them. We went out to the street and asked at the Taxi Cab station how much a taxi would cost then we asked where Mears was and they pointed us that way. We walked down the side walk and came upon the Mears busses and we were guided inside. Once inside we saw a welcome booth and kiosks. We asked at the welcome booth the procedure and they pointed to the Kiosks. We followed the prompts and signed up. Once signed up the Welcome booth people pointed to the lines. The line was pretty short when we arrived. We would share a bus with the Animal Kingdom Lodge and All Stars. As time when on the line got longer and longer and the wait time increased. I think we waited around 45 minutes for our line to be called. Once we were called we headed to the bus. They asked us where we were staying and put our luggage in the correct hull. It was well organized. As we arrived at the Lodging they were able to just open a single hull and pull everyone's luggage out. Ours was the last stop. It would have been nice to be the first stop, but for the price you really can't complain. The bus was very plush. The seats were fabric and plush with headrests. There was even a bathroom in the back that no one used. Everyone was excited to be here and exhausted from traveling all day. read more

I was very disappointed. I thought I was going to be on one of the luxury coaches but I was packed in a van with nine other people. Thank goodness I was the third stop. I'm going to stick with uber. read more

My kids and I used Mears Connect round trip while in Orlando. We started and ended at different hotels. The change in location was easy to communicate without issue. The fare was reasonable and absolutely of value, when broken down into a per person fee. The staff were kind and welcoming. I absolutely recommend this service, without hesitation. My pick-up time in my 24 hours notice felt too early. I called and received immediate service, with a solution and an updated confirmation, before I was even off the phone call. Definitely impressed with this service. We will likely using it for all future Orlando travel. read more

Waiting for over 45 minutes to get a ride to our Disney hotel! Shame on them and shame on Disney for recommending them! This is unacceptable

Great service! Robert was our driver and he kept the magic alive for our first Disney trip. This was a surprise for our 5 year old and he kept up with the surprise, tailoring the experience for us! I hope he's our driver on the way back to the airport! read more

Some folks riding with us today indicated a long wait and that they were considering cancelling their return trip to the airport. We have used their private service and always enjoyed that - today we decided to try their express bus public service. We waited about 15 mins and got right on - the advantage of the express service is that we are taken directly to our resort (first drop off) and picked up last at our resort for the trip back to the airport. So far - so good! And the Mears friendly customer service and nice clean transport vehicles are the same - regardless of if we are in a private or public transport reservation. Thanks Mears for a quick pick up and first drop off at the resort! read more

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Service was so so slow leaving the airport to our resort (I know they have an express option, but honestly wait time aside, I would have been so disappointed had I paid for the express). Their website inaccurately says shuttles come frequently but this was not our experience whatsoever (took about 2 hours to get to our hotel from the airport - we were staying at Port Orleans for reference). The bus was dirty, smelled like vomit, and the driver was very rude. When we arrived to the resort (our first time ever at DisneyWorld so we were definitely not sure where to go), the driver didn't know where to go and was annoyed we didn't know either. On our return, driver was supposed to be arriving at 0600, and when we arrived at our pick up point at 0602, the valet attend at hotel said he had left 5 minutes ago. We were late because there was no direction on where to meet and the hotel drop off area was huge. They claim they sent an email saying to be in lobby the night before at 0545, but I NEVER received it. And it didn't really make sense because all other confirmations for the bookings came through my text messages. The morning of, when the driver showed up we got a text he had arrived and it said he would wait 15 minutes for us. We had no way to ask driver where he was. We were charged for a ride we never received and they refused a refund because they said they looked into the incident, the driver lied/said he waited until 0605. The very kind valet attendant at hotel said driver was rude and yelling at him, asking where we were and drove off in a rage, before 0600. We almost missed our flight and had to get an Lyft instead because they only offered to pick us back up 2 hours later. Thought it would be more professional/safer than a Lyft, but everyone we encountered was rude. I would have rather taken multiple Lyft services than used them. Lyft was cheaper and much nicer experience. AVOID MEARS CONNECT AT ALL COSTS. read more

The drivers and agents are pleasant. The organization and scheduling leaves much to be desired What is the point of giving your flight information if you have to wait almost 90 minutes for your shuttle? After a 3 hour flight it is too long a wait. Better off paying for a car servive. read more

I am writing to express my profound disappointment with the extremely poor customer service I received at the airport on June 3rd at 3:45 pm I encountered significant difficulties attempting to purchase a ticket to my hotel and back. When I approached the front desk agent, Renae, to inquire about purchasing a ticket, her response was dismissive and unhelpful. She shrugged her shoulders and gestured vaguely towards a nearby machine on that machine a couple times, she said you're on the wrong machine not telling me what Machine to use offering no guidance or assistance. Even while assisting other customers who had already paid, her demeanor remained unfriendly and impatient. I approached the machine and, despite my best efforts, struggled to navigate the round-trip ticket purchase. When I sought further assistance from Renae, she responded with a further display of unprofessional behavior, including eye-rolling and dismissive gestures. She incorrectly directed me to the wrong screen and then walked away before I could clarify my issue. After successfully purchasing the ticket (and obtaining a confirmation code, but not a QR code via email), I returned to Renae for assistance. Her reaction was again unprofessional and dismissive, reinforcing my belief that she exhibited a complete lack of customer service skills and a disregard for her responsibilities. She appeared more interested in using her phone than assisting paying customers. I believe Renae's conduct is unacceptable and reflects poorly on your organization. I request that you investigate this matter and take appropriate action to address the issues I have raised. I expect a response outlining the steps you will take to ensure this does not happen again. She can clearly care less. even when I told her she had the worst customer service I've ever seen. She shoved her shoulders and older, her eyes and said oh could care less. I am here on Confrence. There's hundreds of us hope others don't come across her as I have. read more

We took Mears taxi from our hotel at Flamingo Crossing to Orlando airport. I called in advance same day and driver arrived right on time. He was professional and friendly. Trip was direct route with no games. Same price I paid from airport to hotel so that was a confirmation of honesty. Everything was easy and convenient. read more

Mears left us stranded with no way to the airport after us and the hotel calling several times to confirm pickup location. When I contacted customer service, they refused to reply. We had to pay a $100 uber to get to the airport on time. Let's not forget we had an infant AND a medically fragile child waiting to get back home (and a third!) If Meaars finally responds and refunds my account, I will adjust this. It has been an ongoing issue since October. read more

The Mears Connect Disney transportation from the airport to the port. Orleans resort is advertised to have a Disney theme entertainment during the ride.. as you can see from the photos, there was no such theme, no entertainment, and it smelled of urine. In addition, the bus driver turned around because a customer forgot their reading glasses did not ask the rest of the customers if we would mind the additional time. This was not what we signed/paid for and will not be doing it again. The old Disney shuttle was magical. read more

Mears Transportation Group - Shows the shuttle with no theme, or entertainment - Limos Near Me - Orlando, Florida

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Overall we had a really great experience with Mears during our Disney World trip. Booking was quick and easy, and made the experience as smooth as possible. We even had a bus blow out a tire on the way from the airport to the hotel (complete accident, zero fault of the driver!) and within a few minutes a new bus was there to pick us up for the rest of our trip. Only two complaints (or at least "I wish I had known better") on the whole experience: 1. The bus stops at several resorts, and you don't know which ones or where you are in the order until you're on the bus. This was okay when we were going to the hotel since we weren't on a timetable - but this was really stressful for me when we were going to the airport as I like to get there earlier than the pickup time would allow. It ended up being fine - but it was one of the less transparent parts of the process. 2. The buses leaving the airport are hard to find (there are a lot of "Mears Transportation" areas, but only one goes to the resorts) and while they're more flexible since they're coming from a central location, we sat on a bus for probably 30-45 minutes waiting for more people before we left. It's nice that we had a movie to watch, but just another thing I wish I had known ahead of time to plan mentally. (And, let's be real, snack and dinner-wise.) All in all, I'd absolutely use Mears again - especially now that I know those little gaps. Great experience overall, and FAR more logistically sound than rideshare or car rentals with kiddos and bags and parking and all. read more

Booking this company for transportation from MCO to your Disney Hotel is an excellent choice. The company has a great location for pick up on the lower level of the airport. Signs are clear and organized. Staff are super friendly and knowledgeable. You can even walk on and arrange your ride at the kiosk. The drivers are friendly, courteous and service is prompt. The buses are clean, comfortable, and roomy. I will definitely use this company for all my Disney airport transport. read more

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We planned to go to Disney World and were told to use Mears as it was a cheaper alternative than rideshare apps. For adults it's $16 per person per trip so $32 round trip is a great deal that takes you directly to/from your Disney resort. We stayed at Coronado Springs and it took about 30 minutes one way. You can make a reservation online ahead of time and input your arriving flight time so they can provide you a specific reservation time to board the bus. If you don't do it beforehand you can also make a reservation when you arrive to the airport. The location is on the ground floor of Terminal B and there's a sign. The buses were comfortable and the drivers helped us take and give our bags. This is a great alternative and we had a very smooth experience. read more

Mears Transportation Group - Limos Near Me - Orlando, Florida

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Updating my review to reflect that costumer service did eventually address the inconvenience I experienced with my shuttle failing to pick me up from my hotel back to the airport. read more

Reliable, on-time, affordable, and friendly! I used Mears for the first time, from and to the airport. I had a great experience. I'll use them again when visiting Orlando. read more

Mears Transportation made travel easy from start to finish. Booking through their website was quick and straightforward, and the entire process was incredibly convenient. If you've prepaid, all you need to do is check in at their desk--otherwise, purchasing tickets at the airport kiosk is just as simple. We received helpful alerts to track our return bus, which added peace of mind. On the ride back, they even played Toy Story 4, which was a fun bonus. I'd definitely rate the experience 10/10 and will absolutely book with Mears again. read more

On time Great Comfortable Clean Buses and Jose was an outstanding driver very polite and helpful made our Trip from Coronado Springs to Orlando Airport great! Schedule their services ahead of time! They do offer a couple of different types of services choose what's right for you! I called them directly to have them explain their services and scheduling. read more

We booked Mears Connect in July and when we arrived at the airport we were given a van, not a bus. We booked for a family of 4 (kids ages 1 & 6) We didn't travel with car seats since we were expecting a bus. The workers for the van were rude, they scrambled to find 2 car seats which were unsafe. I asked if we could take the bus which was parked next to the van and the lady shrugged her shoulders and didn't say a word. We managed to get to the resort safely. I called for our return drive to confirm we'd have a bus and or car seats if we were given a van again. They told me they couldn't confirm that so we cancelled our return drive. Be aware! If you book with kids you may not have car seats and if they do, they may be unsafe. Highly disappointed especially after a long travel day. read more

Reservation for Mears pick up at Orlando International airport on 10/15/2025. Waited only a few minutes before we boarded the bus. We did have a few stops in other Disney resorts as usual but it was not a long ride. Always arrive early in Orlando. Never have issues or wait too long. Driver always professional. Return trip (10/22) from Disney resort to Airport. Picked up on-time. We actually did not get there too early this trip and we were the first to be dropped off at JetBlue terminal. Great driver and very helpful. Have used Mears for many trips. Will continue to do so. Thank you. read more

I was very pleased with my transportation services. Picked me up straight from the airport and dropped me to my hotel. Coronado Springs Hotel was the last stop on my bus route but I didn't mind. It's not that long of a wait. I got to see what the art and swan hotels looked like as well :) The drivers both on pick up and drop off are super friendly, pleasant and funny. They looked happy to be working there. I will definitely use Mears next Florida Disneyworld trip. I almost got a rental but it's just so much nicer to not have to drive. Also rentals are more expensive and thinking about having to drive to all the pales makes me nauseous lol. Just note that they make sure to drop you off to the airport so you have at least 2 hours before your flight leaves. I also was not upset by this because TSA can be long depending on the time of your flight. As of now I have 1 hour left to relax before my plane boards. This was after the TSA check, bathroom and water bottle refill. Plenty of time to grab a snack and eat before a long flight back. I'm happy with all of this scheduling as my phone needs to be charged a little before my flight and I wanted to write some reviews before going back home. Thank you MEARS. Also they send you email and phone text reminders. I'm very happy to have those. The barcode was used to scan the round trip pass and easy to locate. They also have a link so you can track where your driver is! Really nice feature. Keep up the awesome work. read more

Mears Transportation Group - Limos Near Me - Orlando, Florida

Mears was so easy to use at the airport, the driver was so considerate, he actually waited to make sure we were ok before driving off. We stayed at the Swan hotel and notice that many of their shuttles were provided by Mears Transportation, traveling with motorized scooters was no problem. Depending on where you're staying there really is no need to rent a car, especially if you're traveling with Mears! read more

Everything could improve. This business is a cesspool and Disney could partner with much better. Probably the worst part about WDW. Called for a ride at 6:30pm on a Monday evening and was told 30 minutes. Waited 40 minutes before calling again and was told 15 more minutes. 20 minutes later I called again and politely explained the situation and that we had waited long enough. The operator put me on hold for 10+ minutes and I hung up. Absolutely horrific experience. Would rate 0/5 if Yelp let me. read more

My daughter and I used Mears to get to our hotel and our friends used Uber. They got there a little quicker, but they spent $50 more and were crammed in their vehicle while we rode in comfort. I would use them again if traveling to this area. read more

Great experience with this service. Wayne was our driver and ride was very pleasant. Thank you!

They suggested an 11:15am pickup for my 2:30pm flight. I moved it to 30 minutes earlier just in case. They still made me late for my flight by stopping at too many resorts that were too spread out. Horrible logistics by a company that needs to get people to an airport. read more

Super easy to find from the airport. Very friendly drivers. Comfortable seats and temp in the bus.

Edit: LOL at the generic copy paste response. Completely meaningless reply. Right on brand. 1 hour wait. Unacceptable. Mears needs to take a long hard look at their model and restructure before they go under. Back in the day, mears was THE way to get to the hotels. Not anymore, sad. It's pretty clear uber and Lyft are eating mears' lunch now. Uber is the Same price, instant service, no waiting through 4 hotels to get to yours.... Mears clearly reduced the amount of shuttles, and there's o my one or two families on each bus n read more

On July 22nd 2025, my wife and I needed a ride from MCO to The View Hotel. After speaking with a taxi stand attendant, we were given Taxi #53 and this driver is a disgrace to the company. After loading our luggage into the trunk we sat in the car and I watched him start the meter at $11.55 before take off. After that, as soon as we took off, we were charged $2 every half mile. He had an arrogant attitude and he was less than friendly. After our ride at 9309 S. Blossom Trail Rd, our fare was over $38 and with the payment and gratuity, the ride came to $43.87 for a 7.5 mile ride. There was no doubt that this driver RIPPED US OFF! I think it is a DISGRACE that a so-called legitimate company will allow any driver to take advantage of an out of town tourist. I WILL NEVER USE THIS COMPANY AGAIN AND I DO NOT RECOMMEND!!! And if you're reading this review, stay FAR FAR FAR AWAY FROM TAXI #53. read more

Mears Transportation Group - Rates charged - Limos Near Me - Orlando, Florida

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The best (and cheapest) way to travel to any Disney hotel from MCO, especially when traveling alone. I looked up Ubers when I landed and they were nearly $60. Instead I found the Mears counter and bought a round trip ticket for $33. I got directly on the bus and was the first one dropped off at my hotel. The kiosk where you book selects the time for pick up based on your return flight. Our return bus was right on time (a few minutes early), and our driver was so kind. Honestly faster than having to book an Uber!! I will be using Mears again in the future. read more

We decided to take mears from the Orlando airport because we have two children and we did not want to bring car seats. It was easy to make reservations and they ask for your flight info. However, I think for the price the pickup service should be faster leaving the airport. We had to wait over an hour for a bus to. Come pick us up. They don't even have many seats in there waiting area. Getting picked up from the Disney resort however Was better: they arrived on time. It seems like a hit or miss with this. I did research before my trip so I kinda knew it would be a hit or miss but I do hope they do better with the time it takes to be picked up from the airport read more

don't tell a prospective customer that bus will in arrive in X minutes when it is actually twice as long

Very friendly on time and professional bus was clean and AC worked great got us to our resort in a short period of time

Highly recommend!! Super, friendly service, extra clean buses, very safe & great rates!!!! They send notifications via text when they are on their way, can track precise location via web. First time using Mears, but will not hesitate to use them again when in Orlando!! Definitely recommend!! read more

Easy door to door service. Safe drivers and clean vehicles. Sometimes you get a bus and sometimes a very large van type vehicle. But both work great for us Price is right too read more

If I could give negative stars for Mears I would. I read the reviews before booking and decided to only book one way from the airport to our Disney resort as most of the negative reviews came from people returning to the airport. The price for 2 people would be the same for a ride share but considering it was night and it was two women I felt more comfortable doing the bus. I was traveling as two adults on a Wednesday night. Our flight landed after 9pm. After retrieving our luggage we walked down to the Mears loading area which is in the same area that Magical express was in. Check in was easy and the employees at check in where great. We were directed to the farthest of about 5 lines. Only one had a lot of people in. There was one bus outside loading people. That bus would be the only bus that we saw for over 40mins. All of the lines were starting to grow long as more planes landed. The employees helping load the buses basically ignored everyone unless it became very obvious that people were getting restless. The longest line was told it would be another 10-20 mins before a bus would be there. For my line we were told it would be at least 40mins, which for us would have been atleast an hour and half waiting for a bus. Nothing about that is quick or efficient. Luckily for us we could leave and easily get a ride share. There were multiple families behind us who were stuck because they didn't have car seats. It was after 11pm by the time we decided to leave the line and seek other arrangements. Mears allows you to cancel, but if it is within 24 hours of your original ride time, you do not get a refund. I sent an email anyway to express my dissatisfaction with their service. They tell you it will be 48 hours before they respond. It has now been 5 days and I've heard nothing. For a service that asks when you will be landing, you would assume they would use this information to make sure they have more than one or two buses delivering people to their resorts. read more

Punctual, clean, friendly and extremely professional! I Highly recommend them for transportation to and from Disney

Our driver was top.notch. He got us to the resort quickly & safely! Also, what we paid for the Mears Connect we could NEVER get with Uber or any other ride service read more

All went well & cost was reasonable! Night arrival & driver told us when the Disney entrance sign was coming so we got a great picture!