I bought an oven at Lowe's this summer. Extended warranty. The oven light burned out, the 2nd or 3rd time I used it. Called Lowe's, explained the problem, gave them all the model info, & service call was set for MD Appliance. The day came...& went. Called for another appt, which came & went. Repeat for 2more appts. Each time, I called toward the end of the 5 hour wait window. Finally, the repair rep showed. I flicked the switch. He agreed, that yes, the light was burned out. He didn't have a bulb on his truck, even tho all the info was provided. He promised he'd be back in 3 days or less, as the part had to be ordered. 8 days after that, I called AGAIN, to be told part hadn't even been ordered till 3-4 days AFTER the call. I'm not deaf, nor am I senile yet. The person on the phone told me her guy would not have said that, three days. I got angry, but was not abusive, nor did I swear. After putting me on hold several times, she hung up on me. I haven't heard from them since. I understand that stuff happens, that's one of the reasons phones are such a handy device. Call the customer, let them know about the problem, and then how you're going to fix it!!
I will NEVER call or recommend these people again. read more