Recently the ice maker in my side by side stopped working. I called MVB Appliances because a couple…read moreyears earlier I'd bought my range from them and was impressed with their professionalism and service. Tim came out, determined the problem, ordered the part then returned and replaced the broken part. I hope MVB appreciates what a great employee Tim is and wonderful representative of a fantastic business! MVB Appliances is locally owned which means supporting their business is supporting our neighbors and our community.

Jermaine has a one stop shop for repairs or news appliances. He was very professional and…read moreknowledgeable I recommend him with 10 stars

Contacted Stuart's Appliance Service at 352-877-0181 on 4/8/2023 as the first contact reaching out…read morefor services due to our refrigerator not keeping cold and food spoiling. Surprisingly we were able to speak with Stuart on that Saturday, the day before Easter, and set the service call for Monday 4/10/2023. Stuart arrived within the agreed timeframe. Upon this first visit Stuart diagnosed what he described as the issue of the coils in the back of the freezer icing up and not defrosting properly. He replaced three parts - Heating Element, Defrost Timer, and Defrost Switch. He insisted this would resolve the issues and the refrigerator would run perfect. The work which he provided was invoiced and billed for $324.xx we also provided a gratuity payment of $75 for the prompt scheduling and to which seemed the issue being resolved. Approximately 3 weeks after the first service call we noticed the refrigerator began to not keep cool again. Contacted Stuart within the first 30 days of the initial service date of 4/10/2023 and Stuart agreed to return to fix the issue. During the second visit, Stuart then expressed how it was now passed the 30 days and the his services were not guaranteed or in warranty any longer; we iterated we had contacted him prior to the 30 days expiring and the second service call was scheduled past the 30 days. He conducted the same process of manually defrosting the iced coils in the back of the freezer wall. And the unit worked, cooling the refrigerator, as expected for only approximately another 3 weeks. Contacted Stuart for the third time reporting the same problem reoccurring yet again. Stuart returned for a third visit and conducted the exact same process of manually defrosting the iced coils. Now, on 7/12/2023 once again our family realized yet again the same exact issue was still occurring, the refrigerator's temperature rising and not keeping our food products at the proper temperatures, food spoiling again, and worse of all not being able to control proper temperatures for a life saving medication that must remain refrigerated. Called Stuart on the same day of 7/12/2023 and the call seemed to be in a cordial agreement that the same issue that he was originally contacted about on 4/8/2023 was still unresolved and this was now the 3rd time since his first visit we have lost groceries due to the issue not being fixed properly. Stuart stated he would be unavailable until the following week until Monday 7/17/2023 and would call us. No call was received on 7/17/2023. On 7/18/2023 I called Stuart to follow up with the situation. At this time Stuart promptly and aggressively stated it was well past his 30 day warranty, to which I replied we had contacted him within the initial 30 days because the issue was occurring again. He then proceeded to express that he did not charge for the 2nd and 3rd visits, to which my response was that the repairs and service have yet to correct the issue and he was paid $400 in cash due to him not being able to accept payment from credit or debit cards for service that had not fixed the problem from the beginning. I'm attaching a photo screenshot of our original review; yes, at that time it appeared to have been fixed and we're grateful. However here it is 8/3/2023 and the first repair was conducted on 4/10/2023 as well as three additional visits that have still not fixed our refrigerator. We've attempted in good faith to allow Stuart to rightfully fix this issue repeatedly since 4/10/23 after billing us $325.xx; the last communication with Stuart he expressed he would be ordering a part from a supplier on 7/24/23. Did not hear from Stuart until we called him today, 8/3/23, to be ran in circles that he would pick up the part at a local shop. This has been an absolute nightmare and would nor could not recommend this business unfortunately.

Same morning, Washer AND Freezer stopped working! Stuart was scheduled all day, but volunteered to…read morecome help us after hours. Within 1.5 hours of his arrival, I had a load of laundry washing and a freezer ready to restock. His fees are very reasonable, especially for after 6p, and he told us he doesn't worry about the clock when people have appliance failures that disrupt the household. Definitely make Stuart the first call for your solution!

My mom paid over $200 to repair an old Maytag washer in June 2020. As of August not only has the…read morewasher not been repaired it was further damaged when Harold tighten a part that broke and rendered the washing machine completely useless. Multiple times Patty said she was coming out to look at what was done only to be a no call no show. I have asked repeatedly for the part name and number so I could try to find the part as the washer is old , and have not been given the info. DO NOT USE THIS COMPANY, unless you like being disappointed.

My dryer needed a switch and she agreed to come out the next day between 1 and 2, but did not show…read moreup. At 3 pm she called me and said she was on her way, but when repeating my address back to me she had put in the wrong house number, so I corrected her. She still did not show up at 4pm, 5pm, 6pm and finally at 7pm she shows up and wants to fix my dryer. I told her that she was just too late and she said "well at least I showed up" I told her about 6 hours late. Needless to say I will not be calling her company again.

This guy has been working on my dishwasher for almost 6 weeks and still never fixed it. Texted just…read morea question mark to him expecting him to reply in completing job and he was so rude in a text back so I called, the bottom line was I told him to come put my dishwasher back together and I would find someone to fix it and his reply was " hopefully I can find someone to put up with my shit" . WHAT REALLY. NEVER HAVE BEEN TALKED TO LIKE THAT FROM A REPAIRMAN ESPECIALLY A VETERAN. sad

So I called Big Mike's appliance repair on a recommendation on Facebook, he came out and fixed it…read morethe same day! Very nice man and professional. Definitely would recommend him

Called to have David come to repair our oven. We did a little "troubleshooting" over the phone…read morebased on what I felt the issue was. David showed up the next morning with replacement parts in hand and solved our issue. Very pleasant, efficient and reasonable. I Highly recommend you give him a call.

James saved me money on the part I needed for my 19 year old LG Front load washer. Very…read moreprofessional and cared about getting my washer working.

Washer and dryer needed service. James was excellent! I will be calling whenever something needs to…read morebe fixed! Thanx so much!

Have used Jack's on 3 occasions to repair major appliances. They were consistently reliable, always…read moreon time and very knowledgeable about intricate details of the appliances they were fixing. Recently had a situation where it was essential to get parts ordered quickly so they could do install of replacement parts and check the appliance before finalizing reinstall action. They did everything possible to get this done for me and met a very tight deadline. I can recommend them very highly with no reservations.

Very good and professional service. Also was on time i was satisfied with their service. .read more

Awesome company!! Went above and beyond to help me with my dryer. Thank you so much for the quick…read moreresponse and repair.