Hey, I'm not going to tell you to use one company or another, I'm just telling you my experience with Citywide Appliance Repairs and Burton's Appliance. I have a Samsung refrigerator and not many places choose to work on them anymore so my choices were slim. I read reviews on Martins and did not feel good about what was said so I chose to call Citywide. I told them that my ice maker was constantly making lots of ice, then less and less then we defrosted the frig and it would make lots of ice again, then less and less, etc. Citywide Appliance Repairs came out the next day and Mike, the repairman, mostly spoke to the other man that he brought with him (a trainee?) and eventually got around to me and informed me that Samsung has "known problems" with their ice makers - freon line runs underneath them (the frig has two) and poor design means they fail a lot. He literally opened my frig door and said "Yup, they will both need to be replaced", closed the door and said he could get the parts ordered right away and took a $400 deposit. He said the labor and parts would be $739.42 and after he left, I tried to read the carbon slip he had written up and under the "description" section I could not read, but one word, of the handwriting so I had no way of seeing exactly what he thought the problem was and what the repair was. The frig is a few years old and cost $2,300 new. We are moving, and not taking the frig, and could not justify spending that much on it so, after talking it over with my husband, I called Mike back first thing the next morning and cancelled the repair. Mike immediately offered to "knock off" another $150 but couldn't "go any lower". I honestly did not like the way he seemed to rush everything and my gut did not trust him so I did not want him back in my home nor did I want him to do the repair, so I declined. He charged me $170.00 for the trip charge and, to his credit, did refund the other $230 back to my credit card right away. Next I called Burton's Appliance, (did not tell them about Citywide's visit). They came out the next day and their repairman, David, explained that Samsung had known problems with their ice makers but showed me in detail what some possible repairs could be made. He did not talk down to me, was very knowledgeable and took the time to actually look at my frig before he made recommendations. I told both repairmen that the frig was making ice, but that it would start making less and less, then we would defrost, it would make lots of ice, then start making less and less again... David not only made a fix to my ice maker and it turns out it may have only needed to be sealed up around the edges and Samsung has put out a kit to do these needed repairs. The ice maker lets in too much warm air and starts to freeze up so this repair kit seals it up and, hopefully, solves the problem. Mike from Citywide should have known about this fix, in my opinion, but never mentioned it, just said they both needed to be replaced. Burton's also fixed another problem by removing the panel covering the heating element, defrosted it, put in a new heating thermostat (he told me I could use the old one but suggested that since he was in there and it was a $12 part he offered to put in a new one and I agreed) and then he actually re-positioned the thermostat, moving it higher so it would, hopefully, cut down on the freezing problem. All this, plus the trip charge, cost me $214.00. SO: Citywide Appliance: 1 star (less if I could) Burton's Appliance: 5 stars (more if I could) read more

Hey, I'm not going to tell you to use one company or another, I'm just telling you my experience with Citywide Appliance Repairs verse Burton's Appliance Service. I have a Samsung refrigerator and not many places choose to work on them anymore so my choices were slim. I read reviews on Martins and did not feel good about what was said so I chose to call Citywide. I told them that my ice maker was constantly making lots of ice, then less and less then we defrosted the frig and it would make lots of ice again, then less and less, etc. Citywide Appliance Repairs came out the next day and Mike, the repairman, mostly spoke to the other man that he brought with him (a trainee?) and eventually got around to me and informed me that Samsung has "known problems" with their ice makers - Freon line runs underneath them (the frig has two) and poor design means they fail a lot. He literally opened my frig door for 10 seconds and said "Yup, they will both need to be replaced", closed the door and said he could get the parts ordered right away and took a $400 deposit. He said the labor and parts would be $739.42 and after he left, I tried to read the carbon slip he had written up and under the "description" section his handwriting was so bad that I could not read one word of the description so I had no way of seeing exactly what he thought the problem was and what the repair was. The frig is a few years old and cost $2,300 new. We are moving, and not taking the frig, and could not justify spending that much on it so, after talking it over with my husband, I called Mike back first thing the next morning and cancelled the repair. Mike immediately offered to "knock off" another $150 but couldn't "go any lower". I honestly did not like the way he seemed to rush everything and my gut did not trust him so I did not want him back in my home nor did I want him to do the repair, so I declined. He charged me $170.00 for the trip charge and, to his credit, did refund the other $230 back to my credit card right away. Next I called Burton's Appliance, (did not tell them about Citywide's visit). They came out the next day and their repairman, David, explained that Samsung had known problems with their ice-makers but showed me in detail what some possible repairs could be made. He did not talk down to me, was very knowledgeable and took the time to actually look at my frig before he made recommendations. I told both repairmen that the frig was making ice, but that it would start making less and less, then we would defrost, it would make lots of ice, then start making less and less again... David not only made a fix to my ice-maker he informed me that it may have only needed to be sealed up around the edges and Samsung has put out a kit to do these needed repairs. The problem is that the ice maker lets in too much warm air around the edges and starts to freeze up so this repair kit seals it up and, hopefully, solves the problem. Mike from Citywide should have known about this fix, in my opinion, but never mentioned it, just said they both ice-makers needed to be replaced. Burton's also fixed another problem by removing the panel covering the heating element, defrosted it, put in a new heating thermostat (he told me I could use the old one but suggested that since he was in there and it was a $12 part he offered to put in a new one and I agreed) and then he actually re-positioned the thermostat, moving it higher so it would, hopefully, cut down on the freezing problem. All this, plus the trip charge, cost me $214.00. read more

David Burton was very friendly and extremely professional. He actually showed up on the day and time as scheduled and called ahead of time to let us know he was on the way: for both visits! The built-in microwave of our oven combo unit wasn't working. A malfunctioning sensor thought the door was open when closed. We had two different repair services look at it since last June (not counting the companies we called who never called back or showed up when they were supposed to). We were told everything from "the part is on back-order" to "they don't make that part and the entire unit will have to be replaced," David recognized what kind of unit we had while walking across the kitchen, had it diagnosed and repaired in an hour. He had parts in his van (a second fuse the first two companies missed) and the unit was back up and running fine. The only part he had to order was new door springs which weren't preventing the unit from working, but made operating it much better. He told us how long it would take and that's how long it took! After such terrible service over the past year, we were completely blown away by Burton's Appliance Service. We highly recommend them! read more

My fridge or refrigerator broke the other day. Did not want to buy a new fridge either so I called Burton's and they were on it. It took one visit and were really nice people.Turned out it was something that did not cost very much. I would recommend them to anyone. Its hard to find servicers that dont look like they played extras in deliverance. Burton's Appliance Service and repair were classy, trustworthy and courteous. Nice. Yelp is awesome by the way. Just found this place and I am going to be a critique. read more

Excellent experience all around. We contacted Burton's to repair our work washing machine, which was pretty time sensitive, being that we are a grooming salon with a Self Wash and use it 3+ times a day. David came out the same day, diagnosed the problem, bypassed the machine so that it was workable and had it completely repaired within 3 days of our initial phon call. On top of the prompt service, everyone was incredibly friendly and the communication was spot on. Will be using them again, and highly recommend! read more

I want to thank Brandon and the office staff at Burton's. They were extremely courteous, knowledgeable and professional. Brandon walked me through every step he took to diagnose and resolve the problem. They were able to come out the same day and fix my refrigerator. I had another company that came out twice and never resolved the issue. Their bill was twice the amount I paid today. I would highly recommend this company! Thank you! read more

They squeezed me in the same day I called and repaired my clothes dryer. The technician, Brandon, was very polite, friendly, and knowledgeable. He showed me the problem, explained how they would repair it, got a part from another truck, and was done in 1.5 hours. I definitely would recommend Burton's for appliance repair. read more

Burton's is an excellent repair service. They fixed both my refrigerator and my stove on two separate trips (as per my request). They are knowledgeable, professional and just plain nice. Their office staff is very responsive. I would recommend them to anyone! Additionally, their prices were very reasonable. read more

We've used Burton's appliance on several occasions. They have fixed our fridge, washer and dryer over the last 2 years. All appliances have been back in working order quickly! They were kind and friendly with all of our dealings! I would highly recommend them! read more

They have amazing service, reasonable prices and flexible times to fit my schedule. From the time my home warranty contacted them to repair my range to completion was 7 days. I couldn't be happier with the service and repairs. read more