Outstanding work for an emergency call over the weekend for new home owners. Technician was…read moreprofessional and helpful.

I want to preface this review by stating that I was satisfied with the employees who provided the…read moreinitial estimate and performed the repair. However, my complaints with Bounds Heating & Air stem from their business practices, lack of pricing transparency, and poor communication. Earlier this week, just days after my wife and I welcomed our first child, our AC stopped blowing cold air. While the unit was cooling, the blower motor had failed. Since Bounds had installed the system when the home was built in 2013 (their sticker was still on the unit), I assumed they would be well-suited for the repair. I called on Tuesday, and they sent a technician who diagnosed the issue and quoted me $1,420, plus a $90 diagnostic fee, bringing the total to $1,510. While I had seen similar repairs estimated between $800-$1,800, I needed the repair done quickly and didn't have time to shop around, especially with a newborn in the house. Scheduling Issues The technician was scheduled to arrive between 3-5 PM the next day, as we had a doctor's appointment earlier that afternoon. However, I received a text just before 2 PM stating the tech was on the way--meaning no one would be home. When I called the office, they claimed the appointment had been scheduled for 1 PM and that the tech was actually running late. I still had the original voicemail confirming 3-5 PM, but despite the miscommunication, they did send another tech later in the day. The technician arrived around 4 PM and completed the repair in 40 minutes, which I appreciated. However, after researching later that night, I found the blower motor itself typically costs around $500 at retail, and likely less for a contractor. Lack of Pricing Transparency The next morning, I received an invoice--but it was not itemized. There was no breakdown of parts or labor, no part numbers, no taxes, and no indication of whether the parts used were OEM, aftermarket, or remanufactured. I had never seen an invoice so lacking in detail. When I called to request an itemized invoice, I was told that Bounds does not provide itemized invoices and that it was "not standard practice." After pressing the issue, I was eventually contacted by a manager named John, who explained that Bounds uses a third-party national company to determine pricing and that they would not disclose the cost of parts or labor. I expressed that while I understood a markup was involved (as is common in many industries), a business should still be able to break down what the customer is actually paying for. If the motor cost around $500, that would mean I was charged $920/hour for labor, assuming a one-hour minimum. When I pointed this out, John refused to provide any further breakdown and made it clear the owner would not either. Essentially, the response was: "We're not going to tell you what we paid for anything. Tough luck." Final Thoughts I have never encountered a company so unwilling to provide basic pricing transparency, and I will never use Bounds Heating & Air again. I strongly advise others to seek out a business that values clear, upfront pricing and better communication with their customers.

Came to change motor under warranty . Great job. Will use again. Aaaaaaaaaaaaaaaaaaread more

Left a message including my name address, and phone number with a person who assured me I'd get a…read morecall back that day. I did not, nor did I get a call the next day. I don't care how good a company is if it's unreliable and nonresponsive. Do not reward bad treatment, folks.

I'm very appreciative for the service I received from Jim LUNDY'S AIR & HEAT. Jim and Rich gave me…read moremy 3rd estimate for my 16 year AC going out. After testing, showing and explaining my AC issues, he got back to me right away with an estimate I liked very much compared to the others. Our communications were to the point and the job was done outstanding. The inside and outside units were installed much much better than the previous original. I highly recommend you give them a call. Thanks also goes out to Dillion and is work during the install as well.

We have had to use Lundy's twice. They are responsive and really knowledgeable. The price is great…read moreas well. We have recommended them to everyone we know that has needed an air and heating company.

Previous reviews are from years ago! Here's an update: Sam and his sons were a joy to work with…read more Excellent communication, fair pricing, reliable scheduling, and expert installation of our replacement home AC & Heating units. From the initial estimate to completion, the process was seamless. We highly recommend this family business!

This company is horrible!! They made us wait over a month to fix our air, they put in a new…read morecompressor but never came inside the house to see if it worked! Lets just say we are 2 months in and now have a great company who is working double time to fix Air Ducks careless work!! There is a 74 year old grandma and a 1 year old baby who live here!! They do not care. If you care about your family and want to save a lot of time,sweat,and tears DON'T CALL AIR DUCKS!!

Fast and honest service. The serviceman easily could have told us we needed a new air conditioner…read morebut, instead, he replaced a capacitor on the unit and brought that old heap of bolts back to life.

I gave them a one because I don't think "clickbait" is a good way to do business. On their yelp…read morewebsite it says plumbing, Ac and HVAC however when I called the lady told me we don't do plumbing just HVAC. Since I don't have AC and they don't do plumbing then I won't ever need to call them ever again.

I am not going to lie. I am actually very surprised to see a lot of negative reviews on this…read morecompany bc they have a lot of great reviews on Google. I contacted this company a year ago when my a/c unit died. I saw the LibertyAir sticker and decided to call bc they installed it with the previous owners. It was so hot in my apartment and they were able to assess. I ended up going with them to place a completely new HVAC system cost me 12K. It had an air scrubber that I was not forced but encouraged to get. I was never forced into anything. In fact, the tech that came in asked me questions bc he didn't want me to spend a lot of money on the a/c unit, which I appreciated. I ended up getting the a/c with all the bells and whistles. I was referred to their home loan program that lets you do 18 months with % interest, and that has been a life saver. So, I was actually really disappointed that within a year I had to contact them bc it was leaking and had a clog. They were able to come at night and unclog the pipe. I signed up for their every 6 month check/tune-up. So another couple hundred dollars there... I like the company a lot as they are responsive. I just wish that the tech that came didn't leave a mess on my carpet, but overall good experiences!

I Have been a customer for some years. Recently my system died The service man came quickly but…read moreconvinced me to pay for a patch up job hoping to plug a leak/without !!' locating it and replacing refrigerant to the tune of $1000 i was happy pay to get air on again But 3days later all refrigerant had leaked out and system dead I finally had the sense to Call Charles Berg the service person took 5miutes to locate an unrepairable leak and expressed his surprise that i had shelled out all that money on a solution that lasted Three days For $1000 im a retired teacher on a pension Call Charles Berg for Any Ac issues and skip Liberty Air

I was recommended to them by a friend and I was not disappointed. My heat wasn't working, so I…read morecalled and they sent someone out the next day. My technician Julio was very knowledgeable and even showed me how to program the new thermostat. Additionally, he gave me advice on the best types of filters, especially since I have a dog. Furthermore, I was more than pleased with the prices. They felt fair, even though I must say I have no sense of judging what's fair or not in that department! It's 69 to come out, so I was thankful that he had the new thermostat on his truck ready to install. I'll definitely be using them again.

Had a scary experience with my Apartment Furnace, whereas a small fire caused the unit to shut…read moredown. Mohammad at Newmans Heating thoroughly went through each part of the furnace to insure the safety of the unit. I would highly recommend Newmans and Mohammad.

This company is a nightmare for me and my business, new HVAC , new walk in cooler , walk in freezer…read morewere installed by them breaks down constantly, I wish I never dealt with them and spent tenths of thousands with them.horrible

I have a yearly maintenance contract with Comfort Temp. Nathan came and checked my older system,…read moreanswered all my questions. I feel very confident he knows my system and treated me with professionalism. I learned a lot.