Outstanding work for an emergency call over the weekend for new home owners. Technician was…read moreprofessional and helpful.

I want to preface this review by stating that I was satisfied with the employees who provided the…read moreinitial estimate and performed the repair. However, my complaints with Bounds Heating & Air stem from their business practices, lack of pricing transparency, and poor communication. Earlier this week, just days after my wife and I welcomed our first child, our AC stopped blowing cold air. While the unit was cooling, the blower motor had failed. Since Bounds had installed the system when the home was built in 2013 (their sticker was still on the unit), I assumed they would be well-suited for the repair. I called on Tuesday, and they sent a technician who diagnosed the issue and quoted me $1,420, plus a $90 diagnostic fee, bringing the total to $1,510. While I had seen similar repairs estimated between $800-$1,800, I needed the repair done quickly and didn't have time to shop around, especially with a newborn in the house. Scheduling Issues The technician was scheduled to arrive between 3-5 PM the next day, as we had a doctor's appointment earlier that afternoon. However, I received a text just before 2 PM stating the tech was on the way--meaning no one would be home. When I called the office, they claimed the appointment had been scheduled for 1 PM and that the tech was actually running late. I still had the original voicemail confirming 3-5 PM, but despite the miscommunication, they did send another tech later in the day. The technician arrived around 4 PM and completed the repair in 40 minutes, which I appreciated. However, after researching later that night, I found the blower motor itself typically costs around $500 at retail, and likely less for a contractor. Lack of Pricing Transparency The next morning, I received an invoice--but it was not itemized. There was no breakdown of parts or labor, no part numbers, no taxes, and no indication of whether the parts used were OEM, aftermarket, or remanufactured. I had never seen an invoice so lacking in detail. When I called to request an itemized invoice, I was told that Bounds does not provide itemized invoices and that it was "not standard practice." After pressing the issue, I was eventually contacted by a manager named John, who explained that Bounds uses a third-party national company to determine pricing and that they would not disclose the cost of parts or labor. I expressed that while I understood a markup was involved (as is common in many industries), a business should still be able to break down what the customer is actually paying for. If the motor cost around $500, that would mean I was charged $920/hour for labor, assuming a one-hour minimum. When I pointed this out, John refused to provide any further breakdown and made it clear the owner would not either. Essentially, the response was: "We're not going to tell you what we paid for anything. Tough luck." Final Thoughts I have never encountered a company so unwilling to provide basic pricing transparency, and I will never use Bounds Heating & Air again. I strongly advise others to seek out a business that values clear, upfront pricing and better communication with their customers.

Came to change motor under warranty . Great job. Will use again. Aaaaaaaaaaaaaaaaaaread more

Left a message including my name address, and phone number with a person who assured me I'd get a…read morecall back that day. I did not, nor did I get a call the next day. I don't care how good a company is if it's unreliable and nonresponsive. Do not reward bad treatment, folks.

My experience from from start to finish, was absolutely amazing…read more I put in an online request for service and within 10 minutes I received a call with an appointment scheduled for the very next morning. The crew that came out to install our new system, walked me through what they were doing and why. They worked efficiently and seemed to really enjoy what they do. They were so knowledgeable in their trade that I trusted them in my home. They were so very friendly, that my dog, who likes nobody, was picking them all by the time the job was finished. The system was installed in 4 hours and, the duct work was done in about 3 hours. I am so satisfied with this company, I will recommend them to everyone that I know. The money that I spent on this HVAC system, is well worth it. Im excited to see if my monthly electric bill will change.

Chris did an excellent job. Recommend using Jack Rabbit for you HVAC, electrical and plumbing.read more

Fast and honest service. The serviceman easily could have told us we needed a new air conditioner…read morebut, instead, he replaced a capacitor on the unit and brought that old heap of bolts back to life.

I gave them a one because I don't think "clickbait" is a good way to do business. On their yelp…read morewebsite it says plumbing, Ac and HVAC however when I called the lady told me we don't do plumbing just HVAC. Since I don't have AC and they don't do plumbing then I won't ever need to call them ever again.

My AC unit went out, and it was a blistering 86° inside of my house. My kids and dog were not happy…read moreat all. I called Sunshine Services and spoke with Faith. I explained the situation to her, and she had technician Shane Nase come out to assess the issue almost immediately. Shane was here for about an hour and got me back up and running with AC. THANK YOU FROM THE BOTTOM OF MY HEART!!! Highly recommend Sunshine Services for your needs!

Sunshine Services located in Gainesville went above and beyond with their level of professional…read moreservice and communication. They were very responsive and knowledgeable in providing us with expert installation of a central A/C unit for our rental property. Technicians were very efficient and even cleaned up afterwards. We also enrolled in a preventative maintenance program to ensure a long life for our air conditioner. They also offer both Plumbing and HVAC services. They did a great job.

I am not going to lie. I am actually very surprised to see a lot of negative reviews on this…read morecompany bc they have a lot of great reviews on Google. I contacted this company a year ago when my a/c unit died. I saw the LibertyAir sticker and decided to call bc they installed it with the previous owners. It was so hot in my apartment and they were able to assess. I ended up going with them to place a completely new HVAC system cost me 12K. It had an air scrubber that I was not forced but encouraged to get. I was never forced into anything. In fact, the tech that came in asked me questions bc he didn't want me to spend a lot of money on the a/c unit, which I appreciated. I ended up getting the a/c with all the bells and whistles. I was referred to their home loan program that lets you do 18 months with % interest, and that has been a life saver. So, I was actually really disappointed that within a year I had to contact them bc it was leaking and had a clog. They were able to come at night and unclog the pipe. I signed up for their every 6 month check/tune-up. So another couple hundred dollars there... I like the company a lot as they are responsive. I just wish that the tech that came didn't leave a mess on my carpet, but overall good experiences!

I Have been a customer for some years. Recently my system died The service man came quickly but…read moreconvinced me to pay for a patch up job hoping to plug a leak/without !!' locating it and replacing refrigerant to the tune of $1000 i was happy pay to get air on again But 3days later all refrigerant had leaked out and system dead I finally had the sense to Call Charles Berg the service person took 5miutes to locate an unrepairable leak and expressed his surprise that i had shelled out all that money on a solution that lasted Three days For $1000 im a retired teacher on a pension Call Charles Berg for Any Ac issues and skip Liberty Air

I was recommended to them by a friend and I was not disappointed. My heat wasn't working, so I…read morecalled and they sent someone out the next day. My technician Julio was very knowledgeable and even showed me how to program the new thermostat. Additionally, he gave me advice on the best types of filters, especially since I have a dog. Furthermore, I was more than pleased with the prices. They felt fair, even though I must say I have no sense of judging what's fair or not in that department! It's 69 to come out, so I was thankful that he had the new thermostat on his truck ready to install. I'll definitely be using them again.

Had a scary experience with my Apartment Furnace, whereas a small fire caused the unit to shut…read moredown. Mohammad at Newmans Heating thoroughly went through each part of the furnace to insure the safety of the unit. I would highly recommend Newmans and Mohammad.

Walt and Jake came to our home today, they were very professional and knowledgeable about what they…read morewere doing. They showed up and quickly found and took care of the issue. I highly recommend them.

An appointment was available at a time convenient to my schedule. The electricians were…read moreprofessional, courteous and able to fix all issues. I have used Archer Electric on more than one occasion and it has always been positive.