Browning Heating and Air is an amazing company. They are honest, timely and clean. I can't say enough great things about everyone who works there. Thank you Mark!!! Ana Rillo read more

Please read the facts below when deciding whether to hire Browning Heating and Air Conditioning. They say a lot about the company and its owner. Here's the summary: Despite having a maintenance agreement with Browning, two regular inspections did not uncover a basic visual condition that would have prevented a significant leak and property damage. And when explained to the owner, he denied responsibility, blamed it on an installer from years earlier, and told me to speak with his lawyer. Here's the details. In October, 2025, I paid for a one-year a/c maintenance agreement from Browning. Browning attests on its website that with its "full-service maintenance plans . . . [w]e'll assess your entire system." The invoice for that agreement lists a variety of tasks they would perform at each visit. Those tasks include "clean drain pan" of the attic air handler. The air handler includes a primary drain pan and a secondary/emergency drain pan for collection of condensate. Browning performed its first maintenance in October, 2025, did the usual checks, and noted that the system worked. Six months later, on April 2, 2026, Browning performed the second scheduled maintenance. The report from that day checks off that the condensate drain pan was cleaned and states that the a/c unit was left in working order. On Saturday, August 8, 2026, I returned from a vacation to find ceiling drywall and insulation on my floor, water damage to walls and flooring, and the air conditioner off. I went to the attic and found water accumulated under the air handler, flooding the ceiling drywall underneath it. I called Browning and reached the technician on duty for weekend emergencies. He arrived the next morning and inspected the unit. The problem: the primary drain plug was absent and the secondary drain plug was not seated well in the pan. These plugs are to prevent water from leaking from the drain pans. These are the technician's quotes from the invoice for that work: "Found that primary drain pan was missing a plug on the backside of the unit, causing the water to flow into the cabinet [] then out into the secondary drain pan. [B]ut secondary drain pan leaked residual water around rubber gasket." The tech "repositioned rubber gasket to prevent future leaks." He also "found [the] drain pan plug and inserted it in place." If plugs were in proper place earlier, a sensor would have tripped and turned off the unit well before any leaking of water in the attic. I then paid for that service and told the tech to inform the owner, Mark Browning, that I would call him Monday morning to discuss this. I also hired ServPro, who came, stabilized the water damage, and placed nine fans/de-humidifiers to dry the walls and ceiling. I called Browning's office Monday. When Mr. Browning returned my call, I explained that I believed the damage was Browning's fault because the maintenance checks include an inspection and cleaning of drain pans. In fact, Browning's website states that "[r]outine preventative maintenance helps technicians identify drainage issues before they lead to water damage." The website also states that inspection is straightforward for a professional: "The condition of the drain pan can be inspected while the unit is off by using a flashlight and about a gallon of water - but inspections are best left to the professionals." On the call, however, Mr. Browning took no responsibility and instead blamed the absence of plugs on the company that installed the unit years earlier. I explained that even if that were the case, I hired and paid Browning for routine maintenance to find and remedy routine issues with the unit. Mr. Browning ended the conversation telling me that I'd have to take this up with his lawyer. Please consider these facts when deciding which a/c service company to hire. read more

Had the best customer service experience starting with my phone call to service representative to the expert repairman. Jennifer was professional and so helpful on the phone. They came out the same day. Repairman was professional, thorough and quickly fixed the problem. Cost much less than I expected. I can't recommend them enough. read more

I don't live in Gainesville so I made an appointment over 1 month ago. They call the day prior to my appointment and cancel, employees are sick. I explained I'm from out of town and made the approved 1 month ago. They offer to come in September, 3 weeks from now. Not a very professional organization. I would never use this company Not trustworthy at all Avoid this company at all costs. Shocking they would treat someone like this, they actually installed my new system several years ago. read more

Mark and his team are awesome!!! I was pleasantly surprised to walk in on him sweeping my garage while telling his crew that "if you clean as you go there is less mess to clean up at the end". As a mom of 3 I can definitely appreciate that. Speaking of kids the gentleman who came inside to install the thermostat was excellent with the 2 toddlers hammering him with 15 million questions (most of them the same question over and over). Excellent crew and we will be recommending them to all our family and friends. read more

Browning Heating & Air Conditioning - Browning heating and air, providing excellent services and hours of entertainment. - Heating & Air Conditioning/HVAC Near Me - Gainesville, Florida

I purchased a condo in Gainesville near the university in late 2020. We purchased a new A/C unit from Browning in early 2021 to replace the old unit that was there. The Browning sticker is on the unit, and I have the contract on file. The new unit was okay except it's installed in a manner that makes replacing the filter almost impossible without damaging the filter. Last summer, I had a problem with the unit. It ended up I needed a new fuse. Our contractor, who was dong other work, called Browning for service. They refused to help because they "were not accepting new customers." They adamantly told the contractor they had never been there, even though he could see their label on the unit. We ended up using another A/C repair company. We need another one today, so I am calling company #2. Browning isn't a bad installation company, but they probably don't want your business anyway if you need consistent and reliable A/C maintenance. I'd recommend checking elsewhere first. read more

I work at one of the Sorority Houses on the U F campus, so our situation for having guys working in the house is quite different from having a service provider in a home or business. I need guys that are respectful and real gentlemen around my girls that live in this house. All of Mark's team are excellent and real gentlemen around my girls. I know I can trust every one of them. Recently we have had Bart come out to repair and service several items in the house and he is great ! He is very efficient in his work, very conscienceous and considerate of the girls living here, always a real gentleman ! And it is very much appreciated by me. I wouldn't hesitate to give him an A+++++ rating ! So thankful that Mark hires only the best guys for his business and Bart has to be one of his top guys ! Thank you ! read more

This is one of those LOCAL service organizations you wish you could pack up and take with you when you move across country. Browning Heating and Air provided us with 8+ years of honest, professional, affordable, and dependable HVAC services at our home in Alachua, FL. I have referred Browning Heating and Air on several occasions, and they have performed work at my mother-in-law's home, as well as several other homes in our neighborhood, with everyone having positive experiences just as I have. A family move to Colorado was the reason for service cancellation. But, if Browning wants to expand their service area... :) A big THANK YOU to Mark and his team for the amazing service over the years!!! read more

Wow, a company that actually answers their telephone on weekends. Though they are closed on weekends, and extra charges apply on weekends, they "are" reachable. I had them put a new thermostat in for me. They were in and out within 30 minutes. Family owned, and reasonably priced. I'm done searching for an honest company. I found them..... read more

Excellent company. They do a great job. I have used them since they opened both for commercial and residential. Mark and his crew are professional, knowledgeable and friendly. read more