The mechanical seal went out on our pool pump. Suttons explained how to disassemble my pump remove…read moreand install a new mechanical seal. It worked like a charm and they saved me lots of money by repairing my pump instead of buying new. Thanks Suttons! Paul Jacobi

Like most pool company's in Brevard County they are busy, and could care less if they lose clients…read moreor pay attention to service requests. Sutton Pools is no different. If I could choose no stars, I would. From the very beginning Sutton Pools service team has been argumentative, dismissive, and non reliable. We began with purchasing a heater/chiller that was meant to use remotely for our guests who stay at our beach home. The tech Eric, was very dismissive, who would rather text than pick up the phone and have a conversation. Janice Sutton, who generally responds to email requests and always with a short argumentative reply couldn't be less helpful. Our pool company who services the account noticed the motor recently purchased and installed less than a year ago by Sutton Pools was making a loud noise, so he sent video which I forwarded to Sutton Pools. The motor is under warranty but Sutton refuses to honor that warranty claiming the pool company was to blame for not notifying them sooner. Furthermore, the heater/chiller we installed less than 6 months ago is also leaking. Now Sutton Pools recommendation is for us to pay for a new motor and find a new company to handle the service requests. We would NEVER recommend Sutton to anyone.

Finally found a team that could patch some cracked coping (cement) in my pool. Chris cam out and…read morealso suggested a new paint job on the pool deck which we agreed to. Reasonable cost for cement patching and painting the deck - BUT Chris brought a worker (same name as mine) who was an obvious rookie and didn't care about being careful nor paying attention to details. He stepped into wet paint w/ his socks and tracked it onto several areas of my cement porch area. He also carelessly splattered drops of paint onto the pool tiles below the coping that he was painting. Chris doe quality work but should be careful of hiring ex-cooks to do deck painting. So (while mowing the side yard), just discovered the streaked paint on my fence - courtesy of either Chris, but more likely Jimmy. This is right behind my garden hose area where the boys splattered their paint brushes onto my fence. See pictures! I know the grass paint will eventually go away. Zero attention to detail here, and actions that show no respect for the customers property. $50 credit from Chris hardly is appropriate for these issues. Therefore, I have disputed an additional $200 w/ CC company for replacement of fence panels. No need that I should live with and see everyday - splattered paint on my vinyl fence.

I called three times each time was super friendly answer.. second I spoke with Conner. Conner was…read moresuper friendly the first time I spoke with him explained what was going on, told him the chemicals I had and he listened and just communicated even went as far as looking at different chemical labels on each brand comparing and thinking together what could be issue ended conversation but when I called back one more time with possible conclusion Conner answered I politely asked if he was busy he said no so even if he was in middle of something he made sure to make time for customer Thank You! The second time I talked to Conner was just as good listening to what I thought may be a conclusion and we once again talked and discussed a possible solution soo Thank you once again for great customer service these times and days it's getting very hard to find that. So very much appreciated!

I am so pleased with their customer service and willingness to spend a few extra minutes to answer…read moreALL my questions! We are very fortunate to have such a wonderful establishment in our area! Thanks y'all!

Always professional, go out of their way with any pool issues I have had, love this place!read more

We use Pinch-A-Penny for our pool cleaner service. Recently, our pool cleaner changed, and the…read moreservice improved quite a bit. The pool cleaner we have now does an excellent job.

This used to be a great pool store and pool service until this last month. While I've been dealing…read morewith several different cancers/chemo the last 4 years I thought having a pool service would be helpful (especially after 8 surgeries) which they were great until the person doing my pool quit, and this last month has been awful with the filter and skimmers not being cleaned and then Tuesday turned the pump on it was working fine the pool persons came finally cleaned the filter introduced himself and the gal apologized for the lack of service and cleaning over the last couple of weeks saying she had quit and was training the new guy a little small talk and we said goodbye nothing else was said. I noticed my pump quit working that day then today, Thursday I get an email canceling my service saying that they have tried for WEEKS to let me know the pump was broken and the filter needed to be changed so because they have been unable to contact me they are canceling my service!!! I dont understand why they just wouldn't have emailed me with this information and I'm wondering how they knew weeks in advance that my pool pump was going to breakdown, or why the pool person just wouldn't have let me know when she was there. Personally I think pinchapenny is not what it was I'm unsure if it changed owners but they definitely dont care about their customers like they used to, it's really sad because they used to be a great pool place.

I just recently bought an above ground pool. Since I'm in Rockledge I decided to choose Leslie's as…read moremy pool store. I haven't been disappointed. Johnny was the first person to help me. He tested my water and recommended an inexpensive fix with some pack of powdered chemical. Then I met Debbie. She tested my water and recommended 2 products to fix the problem. I'm now almost at 100% fixed chemically. I didn't spend much to do it either. Johnny and Debbie are so nice, kind and helpful. I enjoy going in there to see them and they very graciously take my water to test it with never a hesitation. Very sweet! Highly recommend!!

Website stated "in store pickup available TODAY." employee rudely told me 'if everything on the…read morewebsite was in stock we'd be the size of an Amazon warehouse." Item in question was a pvc adapter and not that ridiculous to assume to be possessed by a pool supply store. Call ahead for availability the website is as bad as their customer service

One star ONLY because it makes me pick something otherwise it would be no stars. This company is…read morehorrible. When we moved to the area we signed up with aqua rite to come once a week to clean our pool... initially everything was fine we had a great guy coming to clean the pool and then he was promoted and from then on out they kept changing our pool person and each one was just as lazy as the next ... but that's not the worst of it... the manager BJ never did his job never followed up with us on our request to look at the pool pump since it was having issues... I called the office and was told ohh we will be there by Friday.. Friday comes and goes and now it's been 3 weeks and 3 phone calls to BJ and still no one showed up and no return calls from BJ... we cancelled them and found a better pool company who actually does what we pay them for. My point being is .. if u want to get continuously blown off by them and the manager BJ and piss money away go right ahead and hire them but if you want actual work and good work at that we highly recommend looking elsewhere or you're money and time will be wasted.

These people know what they are talking about. Need your pool or spa water tested. They can handle…read moreit. Spa smells funny. They got you covered. Stain at the bottom of the pool. They got just the stuff you need to fix it. Talk to the guy with the long black hair. He is a pool guru.