Attentive at first, service starts to go downhill over time. I used this service for three years…read moreand in the beginning, they were good - attentive, consistent, reliable. Over the three years, and multiple service techs, responsiveness and consistency eroded to poor performance. Personnel turnover is an issue. Consumers should beware. Techs seem to last about 2-3 months, then a new person will show up - on any given day (I've had a tech - someone I'd never met before - show up on a Sunday when my regular service day was Friday). I had a leak in my pump return line and it took two weeks to get a response, then when communicated they would be there the next day, nobody showed up. I went from being a priority to being a nuisance - there are a lot more companies out there who want your business, similarly priced, and won't treat you like a nuisance. Go elsewhere.

Luke & his crew have been very helpful to us. We hired them to clean our pool before we moved into…read moreour home which wasn't for another 2 weeks! They did such a great job and he was available to call or text with any questions or concerns we had. He honestly felt more like a friend than a stranger. So grateful for their knowledge, advice and service. Very reasonably priced as well! Thank you Luke & Matt! Nick & Alissa

The mechanical seal went out on our pool pump. Suttons explained how to disassemble my pump remove…read moreand install a new mechanical seal. It worked like a charm and they saved me lots of money by repairing my pump instead of buying new. Thanks Suttons! Paul Jacobi

Like most pool company's in Brevard County they are busy, and could care less if they lose clients…read moreor pay attention to service requests. Sutton Pools is no different. If I could choose no stars, I would. From the very beginning Sutton Pools service team has been argumentative, dismissive, and non reliable. We began with purchasing a heater/chiller that was meant to use remotely for our guests who stay at our beach home. The tech Eric, was very dismissive, who would rather text than pick up the phone and have a conversation. Janice Sutton, who generally responds to email requests and always with a short argumentative reply couldn't be less helpful. Our pool company who services the account noticed the motor recently purchased and installed less than a year ago by Sutton Pools was making a loud noise, so he sent video which I forwarded to Sutton Pools. The motor is under warranty but Sutton refuses to honor that warranty claiming the pool company was to blame for not notifying them sooner. Furthermore, the heater/chiller we installed less than 6 months ago is also leaking. Now Sutton Pools recommendation is for us to pay for a new motor and find a new company to handle the service requests. We would NEVER recommend Sutton to anyone.

Finally found a team that could patch some cracked coping (cement) in my pool. Chris cam out and…read morealso suggested a new paint job on the pool deck which we agreed to. Reasonable cost for cement patching and painting the deck - BUT Chris brought a worker (same name as mine) who was an obvious rookie and didn't care about being careful nor paying attention to details. He stepped into wet paint w/ his socks and tracked it onto several areas of my cement porch area. He also carelessly splattered drops of paint onto the pool tiles below the coping that he was painting. Chris doe quality work but should be careful of hiring ex-cooks to do deck painting. So (while mowing the side yard), just discovered the streaked paint on my fence - courtesy of either Chris, but more likely Jimmy. This is right behind my garden hose area where the boys splattered their paint brushes onto my fence. See pictures! I know the grass paint will eventually go away. Zero attention to detail here, and actions that show no respect for the customers property. $50 credit from Chris hardly is appropriate for these issues. Therefore, I have disputed an additional $200 w/ CC company for replacement of fence panels. No need that I should live with and see everyday - splattered paint on my vinyl fence.

I called three times each time was super friendly answer.. second I spoke with Conner. Conner was…read moresuper friendly the first time I spoke with him explained what was going on, told him the chemicals I had and he listened and just communicated even went as far as looking at different chemical labels on each brand comparing and thinking together what could be issue ended conversation but when I called back one more time with possible conclusion Conner answered I politely asked if he was busy he said no so even if he was in middle of something he made sure to make time for customer Thank You! The second time I talked to Conner was just as good listening to what I thought may be a conclusion and we once again talked and discussed a possible solution soo Thank you once again for great customer service these times and days it's getting very hard to find that. So very much appreciated!

I am so pleased with their customer service and willingness to spend a few extra minutes to answer…read moreALL my questions! We are very fortunate to have such a wonderful establishment in our area! Thanks y'all!

Always professional, go out of their way with any pool issues I have had, love this place!read more

I would give zero stars if that was an option. I turned over the service of my pool to Pinch A…read morePenny about a year ago as I was tired to doing it myself. I also bought a heat pump pool heater from them at that time. Since then they told me my Hayward OmniLogicPL controller wasn't working g properly and required a new board for $1850. I paid them the money and they brought the board but three months later it wasn't installed. After three months of runaround I called Hayward directly and their tech came out and found that the board Pinch A Penny ordered want the right board for the OmniLogic. The tech also stated whatever Pinch A Penny tech did to my OmniLogicPL controller has shorted out my pool heater board. Today I returned the board to PAP and the manager told me ownership would have to issue my refund but it should show up on my credit card by tomorrow morning. To be continued...... hoping for a positive resolution.

I do not recommend the Merritt Island location to service any pool! We have these guys service our…read morepool and they continuously have chlorine levels WAY too high (8/9 ppm), they put our filter top on wrong (which is sad because they sell the model we have), their "cleaning" is terrible.... it never looks clean - they say they vacuum but it does not appear to be the case. As soon as I find another provider I will be canceling their services.

I just recently bought an above ground pool. Since I'm in Rockledge I decided to choose Leslie's as…read moremy pool store. I haven't been disappointed. Johnny was the first person to help me. He tested my water and recommended an inexpensive fix with some pack of powdered chemical. Then I met Debbie. She tested my water and recommended 2 products to fix the problem. I'm now almost at 100% fixed chemically. I didn't spend much to do it either. Johnny and Debbie are so nice, kind and helpful. I enjoy going in there to see them and they very graciously take my water to test it with never a hesitation. Very sweet! Highly recommend!!

Website stated "in store pickup available TODAY." employee rudely told me 'if everything on the…read morewebsite was in stock we'd be the size of an Amazon warehouse." Item in question was a pvc adapter and not that ridiculous to assume to be possessed by a pool supply store. Call ahead for availability the website is as bad as their customer service

One star ONLY because it makes me pick something otherwise it would be no stars. This company is…read morehorrible. When we moved to the area we signed up with aqua rite to come once a week to clean our pool... initially everything was fine we had a great guy coming to clean the pool and then he was promoted and from then on out they kept changing our pool person and each one was just as lazy as the next ... but that's not the worst of it... the manager BJ never did his job never followed up with us on our request to look at the pool pump since it was having issues... I called the office and was told ohh we will be there by Friday.. Friday comes and goes and now it's been 3 weeks and 3 phone calls to BJ and still no one showed up and no return calls from BJ... we cancelled them and found a better pool company who actually does what we pay them for. My point being is .. if u want to get continuously blown off by them and the manager BJ and piss money away go right ahead and hire them but if you want actual work and good work at that we highly recommend looking elsewhere or you're money and time will be wasted.

These people know what they are talking about. Need your pool or spa water tested. They can handle…read moreit. Spa smells funny. They got you covered. Stain at the bottom of the pool. They got just the stuff you need to fix it. Talk to the guy with the long black hair. He is a pool guru.

VIP Pool Repairs provided friendly service, reasonable prices, and the pool looks great!read more

From the owner: Enhance your backyard oasis with VIP Pool Repairs and Service , your one-stop shop for all your…read moreswimming pool & hot tub needs. From essential chemical, supplies and equipment to expert pool maintenance and repair services, I am dedicated to ensure your pool stays clean, sparkling, healthy and ready for fun all year round. I work on Saltwater or Chlorine pools and Hot Tubs. Call me Today