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McRoberts Pools

1.0 (1 review)
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Services - McRoberts Pools

Fixture refinishing

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1 year ago

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Sutton's Pool Supply - Salt from the beach in the pool.

Sutton's Pool Supply

(9 reviews)

The mechanical seal went out on our pool pump. Suttons explained how to disassemble my pump remove…read moreand install a new mechanical seal. It worked like a charm and they saved me lots of money by repairing my pump instead of buying new. Thanks Suttons! Paul Jacobi

Like most pool company's in Brevard County they are busy, and could care less if they lose clients…read moreor pay attention to service requests. Sutton Pools is no different. If I could choose no stars, I would. From the very beginning Sutton Pools service team has been argumentative, dismissive, and non reliable. We began with purchasing a heater/chiller that was meant to use remotely for our guests who stay at our beach home. The tech Eric, was very dismissive, who would rather text than pick up the phone and have a conversation. Janice Sutton, who generally responds to email requests and always with a short argumentative reply couldn't be less helpful. Our pool company who services the account noticed the motor recently purchased and installed less than a year ago by Sutton Pools was making a loud noise, so he sent video which I forwarded to Sutton Pools. The motor is under warranty but Sutton refuses to honor that warranty claiming the pool company was to blame for not notifying them sooner. Furthermore, the heater/chiller we installed less than 6 months ago is also leaking. Now Sutton Pools recommendation is for us to pay for a new motor and find a new company to handle the service requests. We would NEVER recommend Sutton to anyone.

Pinch A Penny Pool Patio Spa

Pinch A Penny Pool Patio Spa

(7 reviews)

Finally found a team that could patch some cracked coping (cement) in my pool. Chris cam out and…read morealso suggested a new paint job on the pool deck which we agreed to. Reasonable cost for cement patching and painting the deck - BUT Chris brought a worker (same name as mine) who was an obvious rookie and didn't care about being careful nor paying attention to details. He stepped into wet paint w/ his socks and tracked it onto several areas of my cement porch area. He also carelessly splattered drops of paint onto the pool tiles below the coping that he was painting. Chris doe quality work but should be careful of hiring ex-cooks to do deck painting. So (while mowing the side yard), just discovered the streaked paint on my fence - courtesy of either Chris, but more likely Jimmy. This is right behind my garden hose area where the boys splattered their paint brushes onto my fence. See pictures! I know the grass paint will eventually go away. Zero attention to detail here, and actions that show no respect for the customers property. $50 credit from Chris hardly is appropriate for these issues. Therefore, I have disputed an additional $200 w/ CC company for replacement of fence panels. No need that I should live with and see everyday - splattered paint on my vinyl fence.

I called three times each time was super friendly answer.. second I spoke with Conner. Conner was…read moresuper friendly the first time I spoke with him explained what was going on, told him the chemicals I had and he listened and just communicated even went as far as looking at different chemical labels on each brand comparing and thinking together what could be issue ended conversation but when I called back one more time with possible conclusion Conner answered I politely asked if he was busy he said no so even if he was in middle of something he made sure to make time for customer Thank You! The second time I talked to Conner was just as good listening to what I thought may be a conclusion and we once again talked and discussed a possible solution soo Thank you once again for great customer service these times and days it's getting very hard to find that. So very much appreciated!

McRoberts Pools - refinishing - Updated May 2026

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