I am so pleased with their customer service and willingness to spend a few extra minutes to answer…read moreALL my questions! We are very fortunate to have such a wonderful establishment in our area! Thanks y'all!

Always professional, go out of their way with any pool issues I have had, love this place!read more

One star ONLY because it makes me pick something otherwise it would be no stars. This company is…read morehorrible. When we moved to the area we signed up with aqua rite to come once a week to clean our pool... initially everything was fine we had a great guy coming to clean the pool and then he was promoted and from then on out they kept changing our pool person and each one was just as lazy as the next ... but that's not the worst of it... the manager BJ never did his job never followed up with us on our request to look at the pool pump since it was having issues... I called the office and was told ohh we will be there by Friday.. Friday comes and goes and now it's been 3 weeks and 3 phone calls to BJ and still no one showed up and no return calls from BJ... we cancelled them and found a better pool company who actually does what we pay them for. My point being is .. if u want to get continuously blown off by them and the manager BJ and piss money away go right ahead and hire them but if you want actual work and good work at that we highly recommend looking elsewhere or you're money and time will be wasted.

These people know what they are talking about. Need your pool or spa water tested. They can handle…read moreit. Spa smells funny. They got you covered. Stain at the bottom of the pool. They got just the stuff you need to fix it. Talk to the guy with the long black hair. He is a pool guru.

Attentive at first, service starts to go downhill over time. I used this service for three years…read moreand in the beginning, they were good - attentive, consistent, reliable. Over the three years, and multiple service techs, responsiveness and consistency eroded to poor performance. Personnel turnover is an issue. Consumers should beware. Techs seem to last about 2-3 months, then a new person will show up - on any given day (I've had a tech - someone I'd never met before - show up on a Sunday when my regular service day was Friday). I had a leak in my pump return line and it took two weeks to get a response, then when communicated they would be there the next day, nobody showed up. I went from being a priority to being a nuisance - there are a lot more companies out there who want your business, similarly priced, and won't treat you like a nuisance. Go elsewhere.

Luke & his crew have been very helpful to us. We hired them to clean our pool before we moved into…read moreour home which wasn't for another 2 weeks! They did such a great job and he was available to call or text with any questions or concerns we had. He honestly felt more like a friend than a stranger. So grateful for their knowledge, advice and service. Very reasonably priced as well! Thank you Luke & Matt! Nick & Alissa

Went in with 1/2 of a threaded 2" union for a pool pump. Counter guy asked what brand it was- valid…read morequestion. Told him i did not know but asked if they had any like it. He said yes, but couldnt tell me what one would fit it. I agreed then asked if he could bring a couple out and let me (since he was obviously very busy being as there were three staff there and me being the only customer). He said there was no way of telling; and didnt want me to even try to test fit onto their parts. No, mine wasnt dirty or anything he just didnt want to be bothered to check. Took it home, went on the ChatAI program and it identified the correct part from a photo and ordered it to come in tomorrow for six bucks. While i prefer to shop locally and would have gladly given them 20 bucks for.the part, never going back.even to buy chlorine. Customer.service at THIS branch sucks. (No issues with other branches)

I'll let the pictures speak for themselves. Wish I would've inspected the state of my pool sooner…read more In the beginning I had to continuously call just to ensure they actually came out; they frequently didn't show or came late from constant staff changeover. They were checking boxes on this receipt but didn't complete it and were at my house for less than 5 minutes at a time and didn't communicate at all or provide customer service so things fell into disrepair. THIS is what my pool looked like IMMEDIATELY AFTER his scheduled service; he accepted this quality of work week over week. Would you pay for this service? We don't anymore. And it took a few sessions with a decent pool professional to re-regulate our pool. There is NO WAY my pool could look like this or test normal after adding the chemicals they say they did.

Outstanding communication, excellent service and money well spent!! I cannot say enough positive…read morethings about this company. They send detailed reports, respond timely to questions and provide quotes and work fast. They were amazing working on the pool at the house my son just bought. I would highly recommend them to anyone!

After trying several different pool service companies, we found true blue pools Josh the owner has…read morebeen wonderful to work with and our service tech. Jason is absolutely incredible anytime there's ever been any issue. It's been handled quickly professionally and with a smile I can't say enough about how wonderful it is to work with this company

Didn't have an appointment and needed pool cleaned after a storm while we were out of town. Gave…read morevery reasonable rate and chose them for our weekly cleaning service.

From the owner: We specialize in pool service and maintenance. Give us a call for a free estimate to take care of…read moreany service or maintenance needs on your pool or equipment. Customer satisfaction is our highest priority, we believe in building trust and reliability. “Establishing trust is better than any sales technique”

Many thanks to these folks for their work in restoring our pool deck. They completely redid the…read moredeck and transformed an ugly, peeling deck into a new, gleaming surface. Thanks to Roger for arranging this transformation and to Peter and Garrett for their amazing work.

We are writing to thank you for the professional work your team at Intercostal Pools and Spas did…read morewith our inground spa. The results were better than expected!. We are pleased at the quality of your work and service provided by your staff. Everyone was courteous and accommodating especially George who went above and beyond to correct the many issues that arose. From the inital consultation of the project through the completion of the project, your team provided the highest level of customer service. Thank you again ! We love our Spa.

An apology 3 years later? I was almost killed and I'm pretty sure he was disrespectful. Had the…read morerestaurant owner call immediately and I'm pretty sure nothing happened.

Yes, I recommend Best Pools. They built the pool at my first home in Lake Washington and it was 15…read moreyears old and still didn't need to be resurfaced. When I built my new home on tropical trail I had them build my house and they had such creative, custom designs And I've been very happy with them. I highly recommend Best Pools.

Great company! They show up on time and are a great value for the cost. Clean my pool, send…read morebefore/after pictures, and chemical report. I highly recommend!

We enlisted pool scouts to repair our pool. Jim came out, evaluated, and a week later we got an…read moreestimate. We asked also to quote a heater about a week later we got that estimate. We engaged them to replace the pump and convert us to a salt system. They did that last week. The water level was low and the pool was green when they installed. As it was during the evaluation. They completed the work, Jim showed me how to turn it on once I had the pool level up and left. He sent instructions on how to shock the pool. No instruction on what now is a salt system or for me to have salt available day of install to get it going. $5000 2.5 hours of labor,a pump, and a salt cell. I misunderstood that they would see the job to completion. When I called today for some instruction he replied we replaced the pump that was completion. That's another service if you want we can add. One of my emails went to junk was the explanation for not replying to that single email although the rest went through fine. The voicemail my husband left yesterday had not 'come through yet' 24 hours later. All of which I feel like could have been handled with just a little communication. We called for their expertise because we needed expertise! We were not advised how to support their repair with wafter levels or salt or other chemicals or we most certainly would have. Very disappointed.