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    Paradise Pools

    3.0 (2 reviews)
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    7 years ago

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    Your Backyard Superstore - Rusty Russell... Eagles, Raiders and Orlando Predators!!

    Your Backyard Superstore

    (18 reviews)

    $$$$

    I can say that I wish I would have done my due diligence, before doing business with Bruce…read moreRothchild and the Backyard Superstore. He does not stand behind his products and completely ghosts you when an issue arises, including not answering his business phone during regular business hours. He sold me a $1650 + item along with my Doughboy pool that took it out of warranty, until I dismantled it. I now have my a salt cell chlorinator, less than a year old on market place at a major reduction. He refused to respond, even after getting my attorney to write a letter indicating there could be further consequences. He honestly thinks he's beyond the law or common sense customer service. That's still pending the direction of going. I can say that Doughboy has been amazing working with me, getting me an original pump back at no cost, including hoses, guiding me on how to cut my vacuum hole that wasn't cut out of the vinyl, getting my pool back into warranty, and some other guidance that was required. The pump was replaced the first month in, with a non brand pump by Bruce. Don't ignore the signs folks. Our investment is too high to deal with this type of customer service.

    Do not do business with this man. Bruce Rothschild (if that is his real name) took our order and…read morethen changed it so the tub we were delivered was not what we ordered. This guy should be in jail. He only takes your money. He does not believe in customer service. Save yourself time, money and worry. Avoid doing business with them at all costs.

    Pinch A Penny Pool Patio Spa - Basket

    Pinch A Penny Pool Patio Spa

    (24 reviews)

    Went in with 1/2 of a threaded 2" union for a pool pump. Counter guy asked what brand it was- valid…read morequestion. Told him i did not know but asked if they had any like it. He said yes, but couldnt tell me what one would fit it. I agreed then asked if he could bring a couple out and let me (since he was obviously very busy being as there were three staff there and me being the only customer). He said there was no way of telling; and didnt want me to even try to test fit onto their parts. No, mine wasnt dirty or anything he just didnt want to be bothered to check. Took it home, went on the ChatAI program and it identified the correct part from a photo and ordered it to come in tomorrow for six bucks. While i prefer to shop locally and would have gladly given them 20 bucks for.the part, never going back.even to buy chlorine. Customer.service at THIS branch sucks. (No issues with other branches)

    I'll let the pictures speak for themselves. Wish I would've inspected the state of my pool sooner…read more In the beginning I had to continuously call just to ensure they actually came out; they frequently didn't show or came late from constant staff changeover. They were checking boxes on this receipt but didn't complete it and were at my house for less than 5 minutes at a time and didn't communicate at all or provide customer service so things fell into disrepair. THIS is what my pool looked like IMMEDIATELY AFTER his scheduled service; he accepted this quality of work week over week. Would you pay for this service? We don't anymore. And it took a few sessions with a decent pool professional to re-regulate our pool. There is NO WAY my pool could look like this or test normal after adding the chemicals they say they did.

    Paradise Pools - hottubandpool - Updated May 2026

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