This review is to help potential customers understand my 1-star review below. I found no way to reply to that review. Not only is the review incorrect, but the photos shown are not part of the job we did.
We did resurface the tub at this house and then years later got a phone call saying the tub was chipped. We sent an estimator out to see the damage and when he got there, he saw that the tenant who was living there was storing his power tools in the tub as there was no garage at the house. My estimator explained to the customer that the job did not fail, but instead the tub was abused, and the tools are what made the tub chip. He then went on to explain to the customer that if you get your car repainted at Maaco it will look good, but if you store your tools on it, then the car will scratch. Our estimator was not picking at Maaco. I say this statement because in the review the person mentions, "You get what you pay for when you hire Maaco." As part of our quality customer service, we agreed to respray the tub that day, but it certainly was not after a fight as stated in the review.
I sent one of our technicians out to sand and resurface the tub again, and we left the house with a tub that looked brand new. A few days after the tub was recoated, I received an angry call from the owner who stated, "You sent an unescorted black man to my house, and he stole our Bluetooth speaker." I assured her that our technician did not steal the speaker and to review her multiple Ring cameras. Instead, she demanded I pay over $500 for a new speaker. I refused to pay and then this 1-star review came.
The photos show a kitchen; we did not do a kitchen.
They also show a counter looking like it's cracking, we did not do a counter, we did a bathtub in white.
One photo shows a painted drain. As part of our standard operating procedure, we do not pull the drain but rather mask over it before spraying. The review also mentioned that we pulled the drain and put rags in the pipes. As I said above, we do not pull drains, if we had pulled the drain like she stated, then it would not have been sprayed white like the photo shows.
Unfortunately, no good deed goes unpunished. We should have never agreed to recoat this tub for free as the customer caused the chip by using the bathtub as a toolbox. If you read many other reviews for other services this person has left, you will see that they are famous for giving bad reviews. Once again, she said to me, "I sent an unescorted black man to her house" and this statement is the root of her issues. read more