Follow up Post: We began our Kitchen /Floors remodel on the…read morefirst floor of our home 3/22 and signed contracts with S&W 9/21 we initially had several Issues from careless outside contractors that either were no shows, showed up and never did or finished the jobs. We had our brand new refrigerator scratched and never mounted correctly so the whole back panel froze and we never even got to use the ice cube maker. As Frustrating as the whole process was we had one person in the company who kept pulling through for us every time there was an issue which also included orchestrating our brand new floors needing to be ripped out and replaced due to a manufacturing recall. Although the remodel started out rough mostly due to the lack of tradesman wanting to work and do the jobs they were hired to do which seems to be quiet norm here in Brevard county. Justin Crump who I believe was procurement with S&w when we initially met and he ordered the new refrigerator doors got the entire job mot only done but went over and beyond to make sure we were happy which eventually resulted in bringing out a Finishing Crew to do our final punch list and replaced our refrigerator when the doors the second time around were not installed correctly again. Thankfully there were still some great employees that made it all come together. The Kirby's

I love my new dream kitchen.Deanna was my kitchen designer.She was very help full ,and a pleasure…read moreto work with.Kevin Lynch was the project manager. He was fantastic.I appreciate the way he took care of everything.All the contractor's,he hired ,where very professional.And there work was outstanding.I highly recommend S&W .

they made zebra wood style kitchen cabinets that were a knockout!…read moreThey were reasonably priced, assembled and fit perfect. She worked with my drawing and measurements to make the perfect Kitchen design.

After shopping around for pantry cabinets to increase storage space in our kitchen, we landed at…read more321. We had a basic understanding of what we wanted, and after spending time with Jason, we ordered the cabinets with his help. They came in quickly and were delivered without a scratch. They'll be installed tomorrow. The whole process from start to finish was smooth and we took great comfort in the fact that Jason and the staff are friendly and know their business and will be there for us should we have questions. Thanks, 321!

One of the drawers in my rental house broke, so I reached out to Jacob to fix it. After checking…read moreout some photos, he let me know that he'd need to build a completely new drawer. I got the measurements from my tenant, and he took care of the rest! He made a brand-new drawer and installed it perfectly. Communication was super easy, and he was really friendly and polite.

From the owner: Providing Residential/Commercial Kitchen & Bathroom Remodeling work in Brevard County and…read moresurrounding areas. Call or Messages us for Quote! More, we specialize in kitchen and bathroom remodeling. We strive to provide you with outstanding services as well as over the top quality work! We look forward to working with more people everyday to turn their dreams into reality. Reach out to us today to start your consultation!

Unresponsive untruthful, unprofessional and uncaring. Mistake dealing with these people. spent…read morelots of $$$,,and they can care less about any issues once they get paid. Really terrible customer service.

I was working closely with folks at ProSource on the selection of finish materials for the…read morerenovations of our master and guest bathrooms and they recommended I reach out to Feguson Showroom for expert assistance in selection the fixtures and accessories I would need. After I left ProSource, I drove over to the Ferguson Showroom for a look. First impression: I don't recall seeing any other customers in the Showroom when I arrived. Nobody was at the reception desk at the time I arrived, so I walked around hoping the receptionist returned. There were 2 Showroom Reps typing away on their respective computers, but neither one acknowledged me or inquired as to whether I needed assistance. Eventually, I asked one of the ladies if "there was somebody to assist me", as I wanted to inquire how to get started selecting fixtures. Basically, you're invisible inside the Showroom without an appointment. Lesson learned. By this time the Receptionist had returned, and I made an appointment and for the next day. An awkward start to be sure. The next day, with my appointment, I became totally visible to everyone in the Showroom. And I feel like I received expert assistance selecting and ordering my fixtures. A little over $7,000 later, I left feeling much better about my Ferguson experience. The good feeling was temporary, and it never returned. Here's the "bottom line" for any retail customer who's interested in purchasing fixtures at Feguson: You cannot rely upon them. They just seem too big and bureaucratic to effectively deal with a small $7,000 order. The fulfillment guys in the warehouse that coordinate delivery didn't seem to have a basic understanding of how a contruction project works. To my complete frustration, I was notified by email on the day my Contractor was scheduled to pick-up my order that several fixtures did not arrive - the day of pickup!! This totally stripped my ability to make substitute selections and immediately placed my project into a delay. I had to become the "squeaky wheel", constantly reaching out to my Showroom Rep. for any delivery news. To be sure, in the beginning she seemed genuinely interested in helping me get my missing fixtures. She was successful in finding a couple, and they trickled-in a nano-second before they were ready to get installed. But she soon seemed to weary over dealing with the missing fixtures - eventually blaming the delays on Delta. The last straw was when she recommended that I try to find the missing fixtures I needed on Amazon or Home Depot - can you imagine my frustration?!?!? I found the fixtures I needed online, placed my order, and two of them actually arrived the next day! The third missing fixture is scheduled to be delivered in four more days. Ferguson had no idea when, or if, their stuff was ever going to show-up - unbelievable! It's not Delta - it's Ferguson! Unless you're a multifamily residential developer that specifies enough plumbing fixtures to need a couple Ferguson semi-trailers to store your stuff on your construction site, I recommend a "Hard Pass" on using Ferguson for your project. Ferguson is simply too big and bureaucratic to effectively serve small projects and homeowners. They only thing Ferguson performed promptly was processing my partial refund for the fixtures that I was forced to find elsewhere - but I'm pretty sure that was only because they understood how annoyed I was! Ferguson, without a doubt, is one the most frustrating companies I've ever worked with - totally inconsistent and completely unreliable. Proceed with caution! Edit to Add (Jan 16, 2023): One of the telltale signs that an organization is too big and bureaucratic is that their employees are well-trained in the art of "company speak". In essence, telling their customers one thing (for public show) and doing another (because organizational culture is phony). The individual from Ferguson who wrote their response to my original review is the Area Sales Manager for Ferguson. No follow-up ever took place. Her comments leave the reader with the impression Ferguson has a customer-focused culture, when they do not. As I wrote above, "You cannot rely upon them", and this is a terrific real-life example of just that. Proceed with caution.

I would not recommend this company as they are very disorganized and never showed up for the…read moreappointment that was scheduled.

Sam did an amazing job in out bathroom. I would totally reccomend for you guys to go by their store…read moreand check out the showroom. He has the best designs for my house. Amazing Job Superb!

My home builder originally used Stonecrafters for the stonework in my house. When I ran into an…read moreissue ... one the builder wasn't addressing ... I contacted Stonecrafters directly. To their credit, they didn't deflect or delay. Once they were made aware of the problem, they stepped in and resolved it themselves, under warranty. No hassle, no finger-pointing ... just a company standing behind its work. That kind of integrity is rare. Stonecrafters didn't just fix the issue -- they earned my respect. If you're looking for a team that takes ownership and delivers quality, they're worth your trust.

Very high quality work. They stand behind their work like no other I've seen. I highly recommend…read morethem.

Hired them for kitchen backsplash. Pricing was competitive. Very timely, working me in before…read moreThanksgiving. Joe and Robert are true craftsmen and did a fabulous job on a very demanding tile job. Just enough material for no mistakes, and they produced. Very and happy, and highly recommend.

Joseph and Robert did a fantastic job renovating our shower at a reasonable price. It turned out…read morejust the way we wanted it. We'll be sure to call them if we have another project.

Destroyed my new quartz countertop in my new construction home and refuse to complete or repair the…read moreissue after 1 1/2 years of dealing with them and being told all would be taken care of. Very poor communication and now they have to pay for material because of their negligence and are refusing to correct the issue because of this.

This is a 5 star operation from beginning to end. Which was actually only two weeks. Chris found…read morematching granite for my cracked counter. The installer team, Glenn and Tony were professional, friendly and even leveled out my breakfast bar. I can't say enough good things. I would definitely recommend them to my friends.

We had bathroom and kitchen cabinets done by Hammond. John Watson immediately knew my vision and…read morewas able to produce the kitchen of my dreams. It was a tricky install and it was executed with precision. Of course since wood is wood- I worked with Doris who is the best customer service person- she immediately heard me out and was able to come up with fantastic solutions which again, were executued with precision. It takes time to build a beautiful kitchen and it was worth the wait.

We have had 2 jobs done by this company. 1st job- 2022 was countertop on outside kitchen…read more Installers were great and did a good job. We requested the cut out piece for sink and was promised that piece (which we never received and no one seems to care) 2nd job- 2023 cabinets and counter top. Blemishes on cabinet doors were addressed but with no resolved. When they installed the sink they didn't use the clips to keep sink secure properly. Had them come out to put clips in and they just gave us the clips. We also mention to them on SEVERAL occasions about the missing piece from 2022 job but guess it went in one ear and out the other. It's sad that you have to write a bad review to MAYBE get their attention on these matters. As I said before the installers are great but management is lacking in customer service and care.

It was a perfect transaction... I picked my slab and it was installed perfectly! Everyone that…read morecomes in my home asks me who did the countertops and I always share.

Working with Meriany Benthin and her team has been a sincere pleasure! This organization is…read moreabsolutely amazing and flawlessly cut and installed beautiful kitchen countertops and bathroom vanity countertops for us. We could not be happier with the outcome and highly recommend working with Personal Touch!