I NEVER write reviews, as a Military Member, having much more important things to do while home.
However, after what has just occured with Hartmann Irrigation, I must inform all of the way in which things went down, and YOU can be the judge.
I contacted Harmtann to request a service, as our irrigation pump had failed and rusted out.
When I called on Monday of the first week in April, Tammy indicated there would be no possible way to complete the work that week, due to other jobs that were booked, and the following Monday or Tuesday would be when their Tech could get to our house.
So, out of nowhere, on a Saturday Afternoon, with no advance notice, the tech showed up. We were preparing to head to dinner with family, but since the tech showed up, needed to standby until install.
The Tech started looking around for a screw gun, as the power relay box, of which was already on the wall, needing replacing also.
He spent some time looking around his truck, and then after a while, said he had the gun in the morning, but must have left it at another job.
So, what he does is call his apprentice to bring a screw gun, of which was ultimately never used. His apprentice did nothing other than attempt to remove a few wires and dig up 4 valve boxes- 15 minutes work being generous. The rest of the time, he just stood by, and observed, just like me.
The Tech then makes a statement to me that 5 of my 8 zones are no good. I informed him they were working fine until the irrigation pump failed, and stated they were fine. He told me I did not know what I was talking about, and tried to bet me $100 that he was right, and told me I was wrong. I declined, but disagreed with him.
Then, after installing the pump with a 3 8 inch pieces of new PVC and 3 connectors, and a new Bib, fired up the pump after priming for 20 minutes.
All zones worked pefectly, and walked around telling me on each zone I had a few bad heads that did not rotate.
He then gives me a bill, including charging me for the apprentice, who did nothing except noted above.
I called Hartmann on his cell, but he did not pick up, so the office manager Tammy picked up. She stated that she also questioned the bill, and informed me that she would either give me a refund of 2 hours or give me a credit of 2 hours. I told her that there was some other work on one zone, along with installing a few new heads was necessary, so I agreed for the 2 hours of credit over the phone, at which time she stated the tech would then be out on Friday to do the work.
Then, on Friday, received a call, and was informed that it was Good Friday, and they decided they decided to take the day off, and would be set up next week for the work.
I never received a call back, nor any tech for 2 weeks, and when finally Tammy picked up the phone today, I asked her what is going on as had received 1) no phone call to reschedule. Knowing she dropped the ball on my job, she makes a statement that she did not know if i wanted the work to be done. I became frustrated at this statement, because it made no sense. We had already agreed over the phone that I would accept the 2 hours credit, and they could do the work. Further, She had left a message, of which i still have on my voicemail, that they were coming out next week due Good Friday they were not going to work.
At this point, she became defensive, trying to cover her miserable failure of basic customer service and scheduling. I stated would you not agree that you were to do the work, as i accepted the 2 hours credit, and she had already scheduled me for the work, but cancelled late Thursday night for Good Friday. At that point, she bacame nasty and physco on the phone, saying she would not agree. Not agree?
Really? Not agree with what i still hold on my voicemail of HER call to cancel and to reschedule, which she never did FOR 2 WEEKS! No call, no communication, and no retun call!
it is normal, basic customer service courtesy and practice for any company, if you cancel a service, that you would be the first to receive the service, but nothing from this company. No call back, no admission of her own failure of service, and no apology. Just acting like a child would, and when you do something wrong, and are caught, you try and hurt the person even more, never admitting their own fault.
Very disappointed with this company and their lack of basic customer service,inflated charges, and not having basic tool necessary to do the job, that ultimately was not even used.
Robby G. Captain- US Navy read more
