7/14/16 I need to update on our experience, when a problem occurred but now seems to be fixed, but first, here's the good part which I'll leave as is, then what happened afterwards. 7/13/16 Our water heater flood alarm went off last night so we decided to use McLendon's Hardware to have a new one installed because we're concerned it might start leaking more and the shut-off valve is very difficult to reach so keep that in mind if you need a new unit and be aware of where your main shut-off valve is if you have one (apartment) and not waste valuable time in an emergency. I'm writing a review because we've always liked McLendon's customer service, and because one of the managers, Ameren, gave us a senior discount, even though it's normally only on Tuesdays, and military personnel get 10% off every day. And while I'm thinking about it, sign up for emails because sometimes they have Tax-Free days I wouldn't have known about otherwise. Aside from all this, you might be helping support your local economy compared to Lowe's or Home Depot, and today I learned they have community outreach programs. And I was impressed with the way in which we got an appointment, living in Renton, with heaters in Pullayup, and who would do the store transfer in time for the plumber, so I commend Taylor who runs their home service department, and the worker who processed our information but I'm not mentioning their name because they didn't seem comfortable when I asked their permission. McLendon's also has scooters that are really fast, but you have to give your ID to customer service because too many scooters had been stolen. So overnight we learned the water was only lukewarm, had to wait until today to call, got a second callback asking if the circuit breaker tripped and it did but knowing why is important, and the person who installed the heater said the model/serial numbers can be found for insurance/warranty purposes but they must be on the opposite side so whomever comes out will need to assure us of all the concerns found online for what the problem could and when we were told the reason, that the wires can pop out and cross, then why are we now getting hot water if that's true because wouldn't the wires remain unplugged so we're disappointed being told this because it doesn't make sense, and the person who told us should know as well. Not to say you won't have a good experience because most people need a job and I don't want my feelings on the matter to unduly influence you, just be aware of potential problems and note the model/serial before installation and do research online in order to ask questions if they have to come back. And finally, another technician came out, couldn't find any problems, took a picture with his phone of the model/serial and found the warranty/instructions so it's a good experience now. read more

I'm new to Woodinville, and came into the store this morning for several things. They have a lot of stuff. It's crowded, with small aisles that can't fit two shopping carts going by each other. It is expensive. They have a lot of employees, most of whom were friendly and all of whom were helpful. But my criticism is something I overheard from one of the more friendly employees saying to a group of employees. They were unloading bags of garden supplies (something in a large bag - either grass seed, fertilizer or bird seed) when one of the employees pointed out that there was a hole in the bag and it was leaking. She happily said, "That's okay, let's turn it around and put the bag over here in the back. People will probably buy it anyway and won't notice. Then they'll think they did it themselves on the way home when they find the hole." The thought that went into this employee's plan to deceive customers and her happy attitude about it made my stomach turn a little. I purchased a grow light, and lo and behold, when I got home I noticed that the box had been opened before and that one of the clips that holds up the light and the instructions were missing. The thing still works, but it's inconvenient. It makes me wonder if they knew a part was missing and just put it back on the shelf hoping some sucker like me would buy it anyway. When I go to a store, I don't want to have to worry if they are trying to pawn off used or broken inventory on some poor sucker - in this case, me. I'm disappointed. read more

Drove over here to meet a social worker to pick up my 3 year old niece (was taken from home due to drug abuse). Parked as far from the main entrance as possible. Parking lot was mostly empty. Social worker was running a little late (an estimated 20 minutes) so I walked over to Taco Bell to pick up some food for my niece. Was gone about 15 minutes and returned to an employee preparing to tow my car. Apparently as soon as I left the vehicle they were going through the motions. No human interaction at all that we weren't allowed to park there nor any apology when we explained ourselves. We don't typically visit the area so we did not know the practices, and the signs were not explicit. Apparently they would rather focus on any kickbacks they get from the tow company than interacting with a person. Will not return to this store. read more

I went to refill my propane tank. Had very hard time with the cashier making her understand that I was buying only gas and had my cylinder in the car. She kept saying exchange, which I answered that to my exchange is that i give you the cylinder empty and they give me a new one filled. Well to make the story short they suppose to charge 3.29/gallon and she charged me $23. Been in a hurry and tired I paid and last time I go there. read more

I'm a big DIY-er and usually visit one hardware store or another about twice per week. McLendon's tends to be on the expensive side compared to Ace, Lowe's and HD. But it does have its charms, and its good points. On the up side, it is a GREAT place to go for specialty plumbing parts and fixtures. I can't count the number of times that I have found whatever item I was looking for in plumbing at McLendon's, when none of the other stores had it. I always check there BEFORE going to a plumber's supply store. They also have the best end-of-season specials on outdoor furniture and BBC grills. I have scored some amazing deals there. The other nice thing about McLendon's is simply the atmosphere. As others have mentioned, it has the selection of a large home improvement store with the atmosphere of a small town hardware store. I have always received friendly, helpful and non-patronizing service, whether it be in plumbing, electrical or lumber (I mention that last because I am a woman). For all those reasons, I enjoy shopping at McLendon's. It's just that their prices are on the high side. But I do recommend them! read more

now that i've been here a few more times i can appreciate it more. it is true that the staff is generally helpful, though i've had a few who weren't. the prices are still too high for most things and the garden still sucks balls, but it's a good place for mulch & potting soil and a few small things that don't require a trip to lowe's, which can be an ordeal. read more

I bought a chain saw used a few years back. As you can guess the blade was dull on it. I went to the competitor and got no help. However, when I went to McLendon the guy actually showed me the exact correct replacement blade and took my chain saw apart and installed it for me!!! At the other places you can rarely find anyone to help you much less install it for you. McLendon's is the best for service and employees that know their business. Oh yes, and the replacement chain was even less expensive at McLendon's than at the competitors. read more

Great store, good customer service. I like their gardening supplies, and electricals. Good variety. Cashiers are fast. One of the better hardware stores, the price is okay but much better than True Value which is expensive. Don't come here and expect the employees to come to you and ask you if you need help, you have to to find someone and ask for help yourself. I like going here on some occasions for gardening and lawn care. Parking is great, location is awesome, sweet deals when you use their coupons. I recommend this place, it's not a mega corporation like Lowe's,it's family owned. They're more customer service oriented rather than caring about selling. read more

I'm a DIYer and for the most part the big box stores have what I need but when I need an odd seal, bolt, or other specialty part I head straight to Mclendon. The vibe in the store is completely different and every time I've had a question I was answered quickly, courteously, and with knowledge. The employees at the big box stores usually have that deer in a headlight look whenever I have a question more complicated than where is so-and-so. The prices are a tad higher than the big box guys but the selection feels like it's of higher quality overall. Because this is a smaller store the return policy isn't as generous so I reserve most of might-return and big dollar purchases for the big box guys. Overall Mclendon Hardware is a super store that will fit most people's needs. read more

Heard a lot about McLendons but it's a 12 mile drive from my Issaquah home and Loews is up the street. However, I went there to purchase deck stain and I am so happy I made the drive. The gentlemen in the paint department was so friendly and knowledgable. I had to wait a bit but it was worth it. The stain was not one of the four or five colors off the shelf, it was made to my color specifications. I love the customer service and have been back several times since. read more

Wow. It just, simply.....does not get any better than this. Lowes is very close to me and Home Depot is on the way to them....but it's worth the trip to go to McLendon! I just wait until I have a list and I go there. Why hasn't anyone else caught on???? McLendon could be DOUBLE the price of these other places, and while I might stop and think about it for a moment....I would still pay it! If you have never been here, plan on spending a few hours, minimum. I wish they had a restaurant like Ikea. (I'll pass on the mouse maze, though.) if you are looking for Fru-Fru like fancy toasters and appliances, this is not the place for you. Go to Lowes. If you need helpful advice and high quality parts and supplies to build a house or maintain a commercial building, this is it. read more

On-site merchandise is great, as is the assistance given by sales staff. Prices are perfectly fine, especially considering the cordial assistance rendered. However, I would go elsewhere next time I wish to place a special order. I have been given five different accounts as, as of today, as to why my order has not been placed/shipped/reordered when it was placed and paid for THREE WEEKS AGO. Even makes Amazon seem a bargain. read more

Its great to shop McLendon Hardware! I purchased a Weber Grill from them Assembly was Free and they were really helpful when I sent my father to pick it up in his Van. The assembler helped him fit it perfectly without rattles and gave quick instructions on how to set it up once we brought it home. We appreciate them and their commitment to customer service read more

Well, I needed a small piece of drywall.5/8ths thick like 1ft x 1ft. I hear from 2 different workers, "we only sell it by the sheet unless there is scrap" I told them there wasn't scrap, then I hear " then you'll have to buy the whole sheet". I explained that they have 1 x 1 ft. squares in 1/2 inch for convenience, why not have 5/8ths as well? After talking to the manager I am told they could cut the sheet down so it would fit in my truck. Long story short I spent 16.00 for about 1.00 worth of drywall, told them to keep the rest. I don't get why they can't cut one sheet into smaller squares and charge accordingly. Maybe that would take brains. However, I was told they sometimes have scrap pieces, like that is somehow supposed to help me. Normally get much better answers from McLendons. They can do better. read more

Awesome place. It's what I always thought the big box stores should be. They seem to have everything I would need for my home renovation project, and it's all easy to find. The brands and prices all seem good. Good vibe too. I found myself browsing as if it were a toy store, and stumbled quite by accident onto the one obscure furnace part I needed. Then I found a bunch of other hardware items that I hadn't been able to find in the box stores. read more

Nick was the best. Got a green egg, went out of his way with instructions, assembled it for me fast, assembled the nest and carefully got ot into my car. Nick is the best read more

great sales, great customer service. an employee told me which parts i should buy to create the equivalent to a pre-packaged set at just a fraction of the price. read more

I had a minor plumbing emergency I needed to take care of, one of the water valves/ water lines was leaking under my bathroom sink. I first went to Ace Hardware since they were the closest, but they didn't have what I needed. I then went to the next closest hardware store which was the Lowe's at the Landing in Renton. They didn't have what I needed either. I then went to Mclendons, and they totally took care of me. The associate in the plumbing dept was friendly and knowledgeable. Next time I'm coming here first! read more

i brought one of those under - sink water filter system the guy told me just take a picture of existing pipe come back, ill get you what you need to make the connection, went back with pictures and manual 3 time, the last time i went let my manual,call back that morning he said they thought it away, bad service, the manager hung up in my face 4 times, the reason i go to mclendon thinking im going to get good service, i guess they're all the same, back to home depot a lease theyre cheaper. read more

One of the best hardware stores in the universe. Staff is beyond helpful. Selection is great. Prices are reasonable. Don't bother with the "big box" chains --. read more

I LOVE McClendon's. Their prices are fair and consistent with the national chains (you know who I'm talking about), but their employees are SO much more knowledgable. There are actual plumbers who work in the plumbing section, etc. They know their products, they can give advice how to use them properly, and it is always easy to find someone to help you out or answer questions. It's the kind of place where you can walk in with the leaking parts from your kitchen sink, talk to an actual plumber who can give exact advice how to fix it (and you don't have to hunt all over for a plumber, because they always have plenty of staff working), walk out with the exact parts you need to fix it, and have it done right the first time (which I did!). A great local, family business that I absolutely adore. You can't go wrong at McClendon's! read more

I Love McLendon's. We moved to Renton 25 years ago and I've learned that if I need a specific part and " for the handywoman challenged" McLendon's the place to go. I love "old time family hardware stores". That's McLendon's for you! The staff is consistently helpful. Once I needed help fixing a plumbing thing and they helped me learn how to do it. I even went back for another part and they remembered me. Once I needed a special wooden dowel for an old bunk bed and the staff would not give up searching for it even though we ALL could not find it! Wouldn't you know it, much later he found it! I love all the extra canning supplies and spare replacement parts. McLendons was the only place that had parts for my Aladin Oil lamp. More impressive is that they knew what it was. Yes, the new McLendon is not as cozy and crammed packed as the old one but the staff, stock and atmosphere has not changed! It's the only place to go! read more

I absolutely LOVE McLendon's. I called around trying to find a charger and the other hardware stores hadn't a clue what I was looking for even though I had the part number. I finally was smart enough to call McLendon's. I barely had to explain anything and the guy was Johnny on the Spot with an answer. Eventhough they didn't have the part, the gentleman pointed me in the right direction to find it! AWESOME customer service! I need to make sure I start with them first and my business goes to them first. :) read more

We just completed a kitchen remodel and as part of that remodel we needed a back door and a storm door. Tim A. At McLendon Hardware in Renton was our " go to guy". He worked with us to make sure that we got the doors we wanted. He knew all about the products and guided us through the process of selecting just the ones we wanted. He showed us things about the doors that we didn't even know existed. He is a great guy and is really easy to work with. He was very patient with us and kept checking back to make sure we were satisfied. The doors are great and we have Tim to thank for that. We would say that when it comes to hardware of any kind, but especially doors, Tim is the man. read more

HOLLY HELL! Do they leave the heat on? I went there yesterday and it was hotter in the store than it was outside. I feel sorry for employees who are subdued to this. It's almost cruel. I had to leave, I felt sick and ended up going to lowes where the ac is on and makes shopping comfortable. read more

I was pretty disappointed with the lack of customer service, the employees really lack any kind of people skills. I don't like to shop, but I do like being noticed & paid attention to, something that wasn't done. I felt ignored. All the employees seemed interested in was stocking whatever it was that they needed to stock which is fine but the other part of retail is PAYING ATTENTION TO THE CUSTOMER & offering help. I'm 50 years old & customer service is below par these days. Another issue was that I wanted to test out a light therapy lamp. There was available a power surge strip to plug the lamp in. When I plugged the lamp in, NOTHING! Very annoying. So the equation: Lack of any customer service + dissatisfaction of not being able to test a lamp out that I needed for this awful weather we're having equals a store that doesn't get my money. Sale lost. This McLendon's sucks! I had a stressful experience . Big waste of my time. read more

Beware [seriously beware) the safety jackets & parkas (which are on a display rack, on hangers) in the store's clothing section near the cashiers & returns/customer service counter). These jackets/parkas are very poorly manufactured: zippers break within a day. Buyer beware. They look good but without working zippers they're worthless. read more

I love McLendon Hardware. Knowledgeable and hometown feeling. Local with a unique set of products.

The most missed business for me in the Seattle area is the McLendon Stores. You could always find what you wanted and then some. Never disappointed in the variety and the stock levels in my neighborhood McLendon. I now live on the Oregon Coast which is very nice but nothing down here matches McLendons.Feel very lucky thgat you live in McLendon country. read more

This store is like the grandfather of all hardware stores. What I like about Mclendon hardware is that it has helpful and friendly services in each aisles and sections. My dad first heard of Mclendon about 2 years ago. We went there to buy a new trimmer for trimming my aunt's home. We also bought grass seed for our lawn, which had a fair price for 4 bags. I bought a flower there, which is on sale, for my mom for mother's day and she was delighted for the gift. We usually shop there for new parts such as tripper strings, toilet stoppers, metal hinges, and wood for fences and parts for the house. Most of the time, we bought nails, bolts and screws for doors and repair roofs and gutters which were misplaced or clogged due to heavy rain. But the store was far away from where I live. But my dad insisted on going there no matter what depending on the deals and sales at the store. The employees, who work there, are helpful and very resourceful, especially at the auto tool section. They were helpful for repairing broken down tools and replace new parts and advise which item they recommend the customers to buy for the missing parts. The garden section has a lot of flowers and sorts of soil for different purpose. The area was beautiful when it is sunny and you could see the colors of the flowers glissading towards the sun like the tulip field in eastern Washington. So, from what I see about Mclendon, it is the perfect place to shop hardware tools in Washington State. read more

Honestly the best hardware store customer service I've ever experienced, by a long-shot. It's the first time I've ever wanted to go grab a physical "customer satisfaction card" and fill it out (though, I didn't, so here I am). Super knowledgeable staff, not overly pushy but can always tell when you need some help, even if you haven't asked. I still occasionally go to the national chains (Lowes/Home Depot), but if I do that, I go in doing all my internet research first, because I know I'm not going to get much help. read more

Don't go here if you want your propane filled. We've tried to come here twice and have had bad experiences. First time, we bought a tank and full gas inside the store and the the cashier said to go outside to get it filled. We waited for ten mins , no one came, had to go back in and ask for someone to help us. The worker came out, was stern with us and said we had not run over a small black wire far enough (which we had no idea about). We just tried to fill out tank up again today, went in to pay, cashier said we needed to fill our tank first, went back out ran over black wire and waited for five-10 mins, no one came to help. We rang the door twice, no one came. Had to go back in the store ask for someone to help , they paged the whole store and no one still came to help us. No way we were going back in again to ask for help and then again to pay - four times going in and out reparking/getting the car is ridiculous. We left to get our propane tank filled at uhaul down the road. read more

very nice folks indeed,always ready to advise and help out anyway possible.