Very helpful, helped me dismount my tires without any issues. couldn't ask for any better service,…read morewas in and out.

Polite, friendly and professional. Clean waiting area and bathroom. Nice area for workstation…read more Service is always great and communication very effective. They always notify me of cost prior to performing service. Overall good value.

I asked them to replace 4 tires on my car that I brought with me, and was there for well over 2…read morehours. I was the second of two customers with our cars worked on I will not be returning to this location for any service of any sort. If they were busy I could understand but the place was empty. I should've taken that as a warning.

They took care of me super quick. Didn't try to upsell me on anything, and did a good job on…read moregetting me 4 new tires, and my inspection. Anita was a pleasure to work with, and made sure my car got done quickly.

I needed one run-flat tire and had already gone to two different locations with no luck. When I…read morecame to Cross Island Tire, they told me they had one available for $100 which was great. I was actually prepared to buy four tires since I couldn't find just one used run-flat anywhere else. The service was awesome, quick, easy, and the guys were really nice. The location is a little tricky to get out of, but getting in wasn't a problem. Overall, I have no complaints and would definitely go back if I needed to.

The guys here are GREAT !!! Awesome customer service fast…read moreEfficient and helpful. Great local family run business

I booked my tire installation online two weeks in advance. The price was clearly stated as $25…read moretotal for installation, and I already paid for the tires online. When I arrived, they said they had no record of my appointment. Even after I showed my confirmation, they insisted it wasn't in their system. Then they told me the installation would be $30 per tire ($120 total). I declined and asked them to return my tires so I could go elsewhere. Once I was about to leave, they suddenly changed and agreed to the original $25 price. The service was completed, but the situation felt misleading. Make sure to confirm pricing and stand your ground.

Honest, Efficient, and Transparent - Highly Recommended!…read more First-time here 4 months ago. All the negative reviews did not stop me because I noticed all the complaints were all uncontrollable. You can't expect a company to please everyone. But these guys deliver. If you're interested in an honest review read more...... I stopped by Pep Boys for a tire rotation, and the experience was nothing short of exceptional. Unlike my dealership, which was charging double, Pep Boys offered a fair price without unnecessary markups. The wait time was impressively quick, making the entire visit smooth and hassle-free. Every gentleman at the front desk was knowledgeable and transparent, walking me through the process with clarity and professionalism. No hidden fees, no runaround--just good, honest service. If you're looking for a reliable auto shop that values your time and money, Today, May 29, 2025 I scheduled oil change for my second car. And got the full synthetic for way cheaper. Cashier 508562 was nice and very helpful. I recommend this place now to all my clients. This place is a sleeper. The location doesnt match its high-end service. Give all these men a raise corporate! Pep Boys delivers. Highly recommended!

I came to the Jericho location in Bellerose Queens, Harry and Sam were awesome, i had my brakes…read moredone, and explained to me in details, and gave me the recommendations that was needed. Julie

Made an appointment online for an inspection and the location opened online but when I spoke to…read morerepresentatives they had said this location doesn't do inspections. I work near by and had time to kill before work. I wish there website would have mentioned it. I wish the representatives could have helped me with mentioning another location, when I returned to my car I received a phone call from them that they didn't offer inspection services. So in other words I got up extra early drove 45 minutes for nothing.

DISHONEST SHOP!! I…read morehave brought my car to Josh (owner) back when he was working out of a backyard garage on Merrick. It was a honest shop back then. Now that he has expanded h his business to Franklin Square...seems like customer service has gone down the toilet. He is not on site anymore and won't speak to customers even if there is a disagreement. There is a young guy behind the desk that seems to be running things now. I had an unfortunate encounter with him where he lied about calling me to approve services to my vehicle that I did not approve. I just wanted my brakes and rotors changed and that was confirmed when I dropped off the vehicle...only to be forced to pay for an extra tire rotation ($50 -while tires were already taken off already for brake job!) and coolant top off ($20) that was not pre approved (I had the tires already rotated that same morning at the dealership with an oil change!!). I understand that miscommunications can happen, but don't lie and tell me you called me to approve the extra services!! I have no tolerance for dishonesty!! PLEASE AVOID THIS SHOP AT ALL COSTS!!!

They don't know what they are doing they rip you off!! They forged my signature on invoice, and…read morelike idiots they submitted it..Charged me $2,900 for a AC.. did the work 2 times (they kept my car for over 5 days.. they tried to charge me for the same service again!! AC still not working!! Taking them to court for my money!! DON'T GO TO THEM!! I filed a police report for forging my signature!!

My family have been using this garage for20 years, Glen and Jim are expert at what they do,…read moreFriendly and helpful. They will tell you what needs to be fixed and what does not need to be replaced. Trustworthy and reliable

​I've dealt with dealers and dishonest mechanics throughout my life. Garden City's garage is not…read moreonly a superior way to have repairs done but they don't oversell you on things you don't need..... they're very transparent and honest in their approach to customers. A needle in a haystack among so many questionable and inferior Auto Repair organizations.

Truly a highly reliable auto shop that has taken care of all my Subaru's needs. I highly recommend…read morethem as they are knowledgeable and well versed in many makes and models of a wide range of years.

They fixed my suv today It was a very stressful time for…read moreeveryone It was electrical so it was a nightmare They don't just give up They kept at it. Now it's done. It was a unique situation and not a common problem. I want to thank everyone who worked on the suv. We all learned something GMC sucks

This is my absolute favorite tire and car repair shop. They are honest and always take great care…read moreof my car. The prices have always been consistent and I truly trust their opinion and work. Trust me, you will not be disappointed!!

Don't go here horrible service. They try and sell you any tire whether it's the right size for your…read morevehicle or not. One of the mechanics there short little tough guy Juan who acted like he wanted to fight after being confronted recommended a different size tire on my AWD suv because they did not have my right size in stock. Well guess what because the tire was a different size it ruined my rear differential. The owner refused to hold his business liable for what an employee did. They are the experts and should have never recommended a different size tire for a vehicle with all wheel drive just like the owner said he wouldn't recommend himself. I asked for just half the cost of replacing my differential and they couldn't even do that. Avoid them!!!!!

The owner and workers helped me with a bad flat situation and replaced all 4 of my tires for a…read moregreat price. I highly recommend them.

I came here when I had a screw in my tire! They fixed it for me in less than 20 minutes! Plus, they…read morebacked my car out for me bc I told them my backing out and turning around skills were subpar!