They killed our $500 mature female breeding tarantula. Who was special for breeding because she was…read moreextra docile. And customers wanted her babies. THEIR ONLY POSITIVES: 1 extra star just for Jordanna. We will admit their animal care products and prices are decent, and there's a selection. Jordanna is an honest employee and well learned. But I do not recommend this place for anything after the way they let their own animals and other animals die. They had a store parrot who they let die. That shoulda been a sign to us. WHAT HAPPENED: My son and I boarded our tarantulas with hometown pets while we are moving. It was 2 weeks. He paid $40 a week every week. He gave explicit instructions that 3 of them are Goliath tarantulas who need water every single day. "She needs her plastic water dish filled every day or she will die in 48 hours." Their hired employees said they absolutely knew about Goliath tarantulas. I believe they do. But the owner, Jim, he *NEPOTISM HIRES HIS OWN FAMILY TO DO WORK WITHOUT RELEVANT KNOWLEDGE OR DILIGENCE*!!! And more than once I've encountered that the wife & son don't learn about the animals and literally 'do not read.' Can't answer my questions. My son noticed they did not observe the instructions on the cage or the hazard warnings made visible for the employees safety if they simply WERE uninformed. I can see them in the video. They are not wearing gloves or being cautious. "No bare hands. Danger hairs." Is written all over the cage. Jordanna spoke to my son and knew exactly what he was talking about. She knew about Goliaths and said she would make sure everyone else knew. But when the wife spoke to my son I couldn't tell what she was asking, but she seemed totally oblivious. And when he came to pay the second week he found her dead because they didn't water the goliath tarantula for 4 days. We had to retrieve the tarantulas from hometown pets and try keeping them safe in a van instead. THEIR HISTORY AND OPINION OF GENERAL BEHAVIOR: This place literally bought up every non-corporate pet store in Eugene/Springfield. They shut down and sold off anyone they didn't convert into a chain store. They have complete monopoly on pet stores that aren't either PetCo or Petsmart. There used to be at least 3 different stores in town between Pet Time, Zany Zoo, and Bobcat Pets. Now there's only hometown pets. And they're halfways incompetent and the owner is manipulative. He has a hell of a poker face and puts on a businessman act like a pro. But zero sympathy was given when our tarantula was killed. My son said they tried to humiliate him for "screaming and crying in the back room." The owner Jim is basically Buck Strickland from "King of the Hill." Jordanna is Hank Hill who actually runs the place and makes things look confident & professional. You can trust what Jordanna and Jayden say. You can trust the store products. Their prices are good. Their terrariums are their best product. bread and butter. But never trust them with the safety of something you love. You'll set yourself up for absolute heart-break. My son is not doing ok. I'm still upset too. Or maybe just go to Walmart or Petsmart since there's a stupid monopoly on privately owned pet stores.

I love this place. I've been shopping here for ~7 years. They really only carry the better things…read moreout there. Quality leashes, collars, toys and very nutritious foods. They also all know what they're selling and can give personal advice. When my previous dog food brand sold out to some mega-Corp, they stopped carrying it until they could confirm it would be made to the same quality. They were also able to recommend another brand of food with similar nutrition that Petey loved from the frist day and agreed with his stomach. Top notch!

We love this store! They have tons of great (and healthy!) options for pets and discounts if you…read morebuy in bulk! The staff are super helpful, they go above and beyond to make sure you get what you need. Our kitty is a family member and this place gets it. They will always have our business. :)

I was so disappointed. I have lived outside of NYC, SF, and except for one experience going into…read morethe Benefit store in Mill Valley when I had a mild case of poison oak on my face, never before have I felt so judged the minute I walked into a store. I really try to be friendly wherever I go, have had Nurse Practitioners tell me how happy they are whenever they see me on their schedule for the day, but this was like walking into a brick wall. The gentleman behind the counter was capable of smiling, he did so with someone who was obviously a regular who came in after me, but it felt like I was beneath him to interact with. You know, when you work for an establishment, you are an ambassador for that establishment. If you want the business to grow, being nice just may create more regulars.

Will definitely stop in every time we're in Eugene. Daisy had the best time sniffing around, being…read moregreeted as soon as she walked in, and picking treats to take home. Our plan was to purchase some treats but we left with much more and didn't feel we over spent. The staff immediately welcomed us and introduced themselves to Daisy -- offering her a treat. The store was clean and felt open, plenty of space to move around and let Daisy explore. We certainly appreciated the visit and will return.

Chuck and Debbie are a Cottage Grove standard. We run a small farm and visit the Old Mill weekly…read more Chuck and Debbie (the owners) are always helpful and cheerful. Their selection of feeds is great.

They don't make them like this anymore! We needed some animal antibiotics in a pinch traveling up…read morethe I-5 corridor. No vet office was taking new patients. The woman who helped us was gracious, knowledgeable, and went above and beyond for us. This review is my best attempt at saying thank you for the excellent service! Also the farm store is located in a beautifully scenic area next to a bridge and river.

Great selection of quality pet supplies and nourishment…read more Super friendly staff!! I was so happy they offered punch cards on my dog food and yak cheese. Last place I went to I had to ask every time. I came a little towards closing so hopefully will be able to mosey around a little more next time. I am glad this store is here! Prices are about what you'd expect from premium items.

I love the service here everyone is willing to help! And anything you need they have and if for…read moresome reason they don't they will get it.

This is a small store that carries an array of natural foods for dogs and cats, treats,…read moreaccessories, toys, and grooming supplies. Prices are about average for the area. They have better quality pet food than you can get at the big box stores, though they don't carry the grain-in kibble brand I've been feeding for the past few years. I supplement with fresh meat and vegetables and yes, my dog is pampered, but I wasn't ready to switch base kibble brands, and I only saw grain-free options on the shelf. The lone employee was basically polite but not too helpful. I found some treats and shampoo for my dog, but otherwise had to go elsewhere.

I've always chosen to support smaller companies. Even though J co natural pet charges more for the…read moresame products than petsmart. I still would shop there to support a smaller company. Not after today. I brought 1 out of my many dogs in to pick up some training treats. He is only 6 months old. The clerk working approached very quickly/closely to me and my dog. and caught my dog off guard and he nervous peed slightly. The Clerk asked if I wanted to take him outside. So I did to the grass to finish his accident. I returned to pay for the treats and leave. However the clerk yelled at me and my dog not to come back into the store and to leave the dog outside. I calmly informed him I will never be going back to this store again. My puppy had a nervous accident. And it is way too hot outside to leave a pet outside. Especially a black puppy. The clerk furthered the bad experience for my dog and for myself. We both deserved to be treated kindly and with respect.

I was referred here by Wild Birds Unlimited. I came in with my husband and son. We brought our…read moreQuaker Parrot along to check out some birds. This place is well stocked. There were some birds in the front of the store. Lots of Parakeets! Our bird enjoyed hearing them all chirping and even squawked back! The staff here were super friendly and helpful. There were so many different types of fish, some of them huge! Great place, indeed.

Absolutely awful place. Went here when I was a kid with my parents to find a pet rat, and the…read moreperson who was showing us the rats dropped one, and he tried to stomp on it with his boot right in front of us. It ended up getting away, no idea what happened to it. Other animals are often crowded, overheated, out of water, or lethargic. Place is very dark with cramped hallways and dirty floors, very unclean. Wouldn't be surprised if people can get sick from breathing here.

The Staff at this Mini Pet Mart are wonderful. They are always super helpful and friendly. Over the…read morelast few years, I have needed lots of help. First I had an aging dog, then I rescued a kitten, and now I have a puppy: at every stage, these folks have given a great advice. I want to give a specific shout out to April for always being so kind. She was just the hand I needed written times. And their prices are reasonable too!

Super thrilled to have given Mini Pet Mart another shot. Visited another location and it was…read moresomewhat dreary, not helpful and smelled of cigerettes. This particular store however, clean- bright- smells good and pro staff that are smart, fast and friendly. Makes the shopping experience a 10! I'm thrilled I can find everything I need in one place. I'm a loyal customer now. Have 4 picky diva cats, one happy red heeler pup- they sell all quality food for tight budgets all the way to top shelf needs. I'm not sure if they have prescription diet though, maybe call before. Prices are competitive if not sometimes a tad bit more but they offer a punch card. Honestly, even if they didn't offer that, I'd gladly pay the small difference to shop where you feel they care about your experience and time. Thank you MPM for giving me a place to go and get away from ..... :) Side note: The location is a bit of a puzzle at first for entry and depart. On a fast street with blind corner, once you figure it out though, it's not an issue.

I have gone here for years. Excellent, knowledgeable staff, (especially Randall) high quality pet…read moreproducts, amazing return policy. Randall has helped me so much over the years with pet health issues, recommending products, researching, and giving sound suggestions. They are all great there!

This neighborhood pet food/supplies store is in the Friendly neighborhood near Friendly Market and…read moreFriendly Garden, and has Drumrongthai food cart in its parking lot. They are not a big store but they have a lot of good quality items for cats and dogs, including leashes and harnesses, supplements, treats, litter, litterboxes, and foods: dry, canned, raw and freeze dried raw. They are kind and knowledgeable, have a frequent buyer punch card system in their computer, and a generous return policy.