Ran over a screw a couple of days ago and as a result, my tire had a slow leak . Didn't want it to…read moreget worse , so I called this auto service place on the recommendation of a friend . They got me in right away and repaired it in 10 minutes . $25 well spent and now I will keep them in mind for other repairs .

Been coming here for years and they are fantastic everyone is very friendly and and helpful. Ive…read morehad a lot of repairs to my van and they are decent priced.

I had to have a lot of work done on my 2004 Lexus ES 330. Needed a new gas tank, straps, wheel…read morebearing, and back brakes. Premier did an awesome job on all of this and did everything in just a day and a half! Also, they saw a problem with my exhaust and fixed it for free. I really like this shop. They are highly professional and get their work done quickly. The price was very fair and they even fixed a problem for free. Everett and his staff are a great group of mechanics. I highly recommend this shop.

Attention Larry and Everett: I had what I consider one of…read morethe worst customer service experiences I've ever had with Premier Car Care at 1171 Niagara Falls Blvd. I called simply to ask for a price on a brake job because I was looking for a new mechanic. The woman who answered the phone, who I later learned was Roxanne, refused to provide even a general price range. She told me they don't give prices over the phone and that I would have to make an appointment. When I politely asked for her name, she hung up on me. I called back and left a message explaining what had happened and asking to speak with Larry or Everett. Instead, Roxanne called me back. Rather than listening to my concerns, I felt she talked over me, raised her voice, and insisted she had not been rude. I repeatedly asked her to stop yelling at me. During this call, another business owner named John was listening on the line and heard the entire conversation. I called a third time and finally spoke with Everett. He told me Roxanne was his wife. Instead of listening to my concerns as a customer, I felt he immediately defended her and showed no interest in resolving the situation or apologizing for the way I had been treated. I own four vehicles and was looking for a shop to perform brakes, a four-wheel alignment, and a coolant flush--well over $1,000 worth of work. Because of the way I was treated, they lost not only this job but my future business as well. Good customer service starts with treating people respectfully. Based on my experience, I cannot recommend Premier Car Care. I will gladly take my business to a company that values its customers and treats them with courtesy. PS I would've never written this review if Everett didn't dismiss me and said he stuck up for his wife who's bat shit crazy ruining his business.. all ever had to do was apologize and I would've never written this, but he didn't.

I needed a few things done concerning my Transmission & was referred to this place for the best…read morework . I took it in first thing on Monday morning & due to a part that only the dealership Carrie's, they had to wait until Tuesday morning to get it & work on my van. I needed : A Solenoid ??? (sorry, I'm car stupid) A Transmission Filter, Flush, And I requested an Oil change. The employees were so nice & explained things very well & took care of my baby. (Whose name happens to be "Steven" as in ,"Tyler.") My van & I are very happy now. It came to a little over $1000.00 , but you know when it comes to your Transmission, parts & labor are always gonna cost .

i had my car towed here for what I thought was a transmission issue. Fortunately, it wasn't - it…read morewas a quick and easy fix that they didn't even charge me for. Thank you Bucholtz for your honesty, and extra efforts in getting my car back on the road so quickly!

Connor was amazing. He correctly diagnosed my issue and it was an engine related issue. I wish I…read morewould've had him two weeks prior when I brought it to muffler man and they charged me $600 unnecessarily. The five stars is for Connor alone, one star for the business.

Brought my car here on recommendation of some co workers for a muffler/cat issue. Dealt with Herman…read morewho I can't rave enough about his advice and professionalism. He gave me a recommendation to attempt to save money even at the expense of losing some work. He had great communication skills and the rest of staff was nice when I picked up my car. Plan on taking my car here for repairs if his advice falls through. Easy 5/5 stars.

Took my 2020 Ford F150 to Scruggs Automotive in Elma for a Bilstein front and rear suspension kit,…read moreordered aftermarket Fuel wheels and had them mount/balance/install new Mickey Thompson tires. Their quote was reasonable and competitive with other shops in WNY, however their 3 year/36k mile warranty was far superior, and the 3% back on your entire purchase (parts AND labor) was unmatched as well. My truck was dropped off after hours and completed the following business day. Nick was easy to work with and kept me informed throughout the entire process from ordering parts to the completion of the installation. My truck looks better than I could've imagined and I will definitely be recommending Scruggs to any friends and family looking for a reputable and reasonable shop.

I brought my 2022 to Neighborhood Car Care - Elma after noticing a bulge in one of my tires. Since…read morethe vehicle was already there, I also authorized an oil change and left my vehicle overnight to await the inspection. After inspecting my vehicle, I was presented with an estimate of approximately $4,500 in repairs, not including the cost of replacing all four tires. The estimate didn't seem right to me, so I declined the repairs and went up to pick up my car. I watched the technicians pull my vehicle out of the garage following the oil change, paid my bill, and drove about 30 miles directly to my regular mechanic for a second opinion. I'm incredibly glad I did. After a thorough inspection, my mechanic determined that the extensive repairs recommended by Neighborhood Car Care - Elma were not needed. The only repair my vehicle actually needed was a new set of tires because of the damaged sidewall. Even more concerning, he found blowback oil from an improperly installed oil filter upon lifting the car to do an inspection when I arrived. He explained that the oil filter and O-ring had not been installed correctly during the oil change that had just been completed. He corrected the issue, and I was fortunate he caught it when he did. Left uncorrected, it could have resulted in a catastrophic engine failure. I called Neighborhood Car Care - Elma immediately and explained what my mechanic had found. They apologized and stated they would refund the cost of the oil change. Between the approximately $4,500 repair estimate (before tires) for repairs that my mechanic determined were unnecessary and an improperly installed oil filter on a routine oil change, I have no confidence in the quality of the work performed. A routine oil change should be just that--routine. Based on my experience, I believe it's better to steer clear.

Called last week with issues, made an appointment. Brought it in, they call told me issues. They…read morediagnosed, confirmed issues, ordered parts and repaired my SUV within 1.5 days!! Have my vehicle back and it drives like new!! Thank you Dennis, you have earned my gratitude and will spread the word about excellent service!!

My review is not based on quality of service. It is based on the quality of the employees who work…read morethere. I was teaching a new student of mine to ride (motorcycles). We were on French Rd. at the front of the line waiting for the red light to turn green. The light changed and as we were making our left onto Transit Rd. He took a spill and took me down with him. Dennis and Jeremy came running out to help before we had even stood up. That might seem like a thing most people would do but actually, sadly they don't. But these guys did. So thanks, guys :)

I needed a transmission range sensor and Pep Boys told me that they can't do that that I have to…read moretake it to the dealership or wherever I got the van. Well, they were incorrect, Top Value Transmissions got in touch with me and let me know that they take care of that. Amy, the owner wasn't sure if that was gonna be the actual problem or not until she saw it for herself. So I brought my van out there, it's borderline wheatfield and Niagara Falls, New York.. She had to order the part because I did in fact need the sensor, and it took six days to get there, so I went without a van, but I could've gotten it if I wanted it bad enough I just didn't really care at that point, I was so fed up with needing so much stuff done to the van to pass inspection. Amy found a lot of problems with it, of course. So she replaced the brakes and brake pads and other things that I don't know but everything that it definitely needed. And then eventually did the transmission sensor. Forgetting all the work done that I did it didn't cost too much. I mean it was a lot a lot for me. I can't afford anything is everybody knows, but just under $2000 to get a lot of work done. But just driving it home the van felt like a completely different van. Felt so nice. So she was able to take care of the job. I highly recommend her. She goes into detail about what you need. She's not a bullshitter and she even holds onto the parts that she took from your vehicle that were damaged and shows you afterwards and boy was mine in dire need of parts. Thank you, Amy and crew.

Bought a new car 5 years ago, so have been getting most work done under warranty at the dealer…read more I'll definitely be back to Hammond's now that the warranty is up. I had been going there for 10 years. Always prompt, always best options and prices, always very communicative, and the few times I got a "second opinion" what they had advised was spot on. Now that warranty is up, I'll be a (hopefully not too regular) customer again. I had everything done there, from oil changes to putting a new motor in.

They're the best! Pete is fair and does quality work at great value. He truly cares about his…read moreclients and provides stellar customer service. Don't waste your time. They're #1!