I had an amazing experience in this store today. My BMWx5 needed six coil packs. BMW wanted nearly…read more600 dollars for them plus another small fortune for the spark plugs. I called Auto Zone and spoke to wonderfully pleasant and professional woman named Jennifer. As it turns out, she had some in stock and they were 198 for the complete set of six. They even came with a lifetime warranty. I asked her to hold them for me and I rushed right over. She had already pulled them and set them aside and was waiting for me. When I asked for the parts, she knew who I was an immediate retrieved the coils she had stashed for me. They are a really hard to get item and she safe guarded them for me. During check out, Jennifer was even more polite in person than she was on the phone. I had never been in this particular store before but it just may have become my "go to" store now as she treated me so well. It's amazing how a single employee can make or break a companies entire refutation. Thank you Jennifer and Auto Zone for saving me hundreds of dollars today. I'll be back.....

I went to charge my battery in the afternoon (about 4 hours), but when I returned to pick it up,…read morethe guy told me it was a bad battery, even though I've only had it for a year. I then took it to O'Reilly's on Iliff and Federal, and they fully charged it without any issues.

The customer service here is great. Always helpful, and they go above and beyond to help. I was…read morebuying oil and a filter when an employee made sure I was aware of a special coupon relating to a specific brand. Saved me $30

Set up a warranty battery replacement through this store. Was told they could provide the battery…read moreand perform the replacement. Got to the store and was told to bring the battery in myself. Asked for a socket wrench and the sales rep rambled about tool rental fees before finally confessing they didn't have a tech on site that could do a battery replacement. It was late in the day so I get they didn't have the right tech, but wish they were more direct. Complete waste of my time.

Nate went above and beyond to be helpful and make sure I was confident getting back on my roadtrip…read morehome today was everything I needed and more after finding my bumper clean off this morning on Mother's Day

Came here to replace my daughter's car battery. Cashier wasnt very friendly but he helped me from…read morefinding a battery to installing it for me. It was done very quickly and efficiently. That's a 5 star service to me.

Daniel helped me in so many ways I really appreciate the problem solving and information. As a…read moresingle woman, he was respectful and kind.

Jeremiah helped me replace my battery today, which turned out to be a chore due to some warped/old…read moreparts. With every annoying obstacle that popped up during the process, he was gracious, persistent and patient. He didn't give up and made sure I drove out of the lot with my new battery. His customer service was kind, thorough and attentive. Give this man a raise! I greatly appreciate your help today, Jeremiah.

Fantastic service! They squeezed me in on a hella-busy day. My little car is zooming again!read more

Misdiagnosed for $2,016, paid for parts I didn't need. I…read moregrew up in a household of mechanics and know my way around a vehicle. I came to this shop purely paying for convenience because I was on vacation 500 miles away from home with my family and didn't have my tools or a garage. Instead of receiving professional service, I experienced a clear case of predatory misdiagnosis and sloppy workmanship. I was told I needed a brand-new radiator and thermostat, quoted at $2,016. I authorized the repairs out of necessity because my family was stranded. When I returned at 5:30 PM to pick up the vehicle, it was actively leaking coolant in their parking lot. Only after they pulled the car back into the bay did they realize the true issue: a defective radiator cap. They replaced the cap, and the leaking finally stopped. However, the store refused to refund me for the expensive radiator and labor I did not need. To justify the charge, they claimed I had a "pinhole leak" in my radiator fin. Any competent tech knows that a leaking radiator cap will weep fluid down the filler neck and side tanks, pooling at the bottom and creating a "wet corner" on the radiator. This is a textbook misdiagnosis--they saw a wet corner caused by the failing cap, failed to test the cap, and unnecessarily replaced the entire radiator. Had there actually been an active pinhole leak in the core, the vehicle would have overheated or sprayed constantly during my 15-minute drive on the interstate to get to the shop, which it never did. The absolute smoking gun: My official invoice explicitly states that the shop would pressure test my radiator cap. Not only did they fail to do this, but the staff openly admitted to me that they do not even own a radiator cap pressure tester in this store. They charged me for a diagnostic test they physically could not perform, which directly led to a completely unnecessary $2,000 repair. Furthermore, the communication was completely dishonest. During the day, I was explicitly told two different times by staff that my vehicle had passed the pressure test on two different tests. When I confronted them about this later, they completely denied it ever happened and claimed they didn't know who would have said that to me. It is incredibly obvious that a major diagnostic mistake was made due to a lack of proper equipment, and the shop is trying to cover it up at the expense of a stranded traveler. To top it all off, the pride in workmanship was non-existent. I had to explicitly ask them to put my skid plate back on the bottom of the car. They also left the rubber weather stripping seal under my hood completely twisted with broken plastic retaining pins. While they eventually refunded an unauthorized extended warranty they snuck onto my bill and offered a small credit for the broken pins, the store is still refusing to refund the money spent on an unnecessary radiator and the labor to install it.

Went to this location for a VIN verification for an out of state title. Was in and out in less than…read more10 minutes. Surprisingly pleasant experience!

I guess they just hiring anybody here, took my 2019 Audi to do emission. Tell me why on gods green…read moreearth would the emission place fail me for not knowing how much my Audi tows. Must've hired the Lincoln tech special ed boys. Took it to a different emissions passed with flying colors. Do better.

Did you know!? This place is a family business and they have been doing this work for many years in…read moremultiple locations. I found everyone there to be Super kind. They took the time to hear my concerns and help me decide which car starter to buy! I am happy with my purchase and I will refer this lovely family business to everyone. Also: I've been in sales my whole life and I have to say, these guys did such a great job start to finish. A+

For car alarms and tinting...A+ customer service and installation... when it comes to adding sound…read moreto your car... D on installation... the mic and other cables were hanging, the subwoofer box wasnt tied down and sliding in the back, it didnt have the fuze to blow out so it blew out a sub on the first day.... but i took it back and also added a epicenter and the littlw homie in the front desk personally fixed EVERYTHING... waz it a hassle.. im not gonna lie, yes it was.... will I return there... yes i will... if they dont get it right, theyll make it right

We were looking all over for a decent used car, and everything we found was overpriced and in poor…read morecondition -- until we went to Japanese Car Connection. The cars here are clean, well cared for, and reasonably priced. We finally found the right car for our family. What really stood out was the integrity of the sales/shop manager. You can tell they truly care about the quality and safety of the vehicles they sell. My son is a mechanic, and during our conversation the manager said something that really stuck with us: "If I wouldn't feel comfortable with my family driving it, I wouldn't put it out there." That level of honesty and standards is hard to find these days. Not to mention the 3,000 miles/ 3 month warranty what is unheard of for a 12 year old car. Highly recommend Japanese Car Connection if you're looking for a reliable used car and people you can trust!

Just bought a used 2017 Subaru Outback from them! Made the process super simple, showed trustworthy…read morework and repairs, and I could tell the car they chose to buy was in good condition. The biggest reason why I trust them is their repair work they've done on their own cars as well as servicing other vehicles (outside of the ones that they sell) showing others trust their opinion as well. Would definitely recommend and plan on coming back if I need a new car in the future!