I could never recommend that anyone come here. TL;DR -- Came here for a simple tire installation…read moreand had to be in the shop a total of 3 times, the tire size they installed was a terrible decision, damaging the tires from bottoming out on regular driving, ripping out my wheel well liners from the contact, then found out the shop left me without a spline tool to remove my wheels, and discovered almost two years later they damaged the TPMS sensor in my full-size spare.
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I came to Slug Off-Road after buying new wheels looking for their guidance on choosing the right tire size to avoid rubbing. Met the owner, Eric, on drop-off, and he mentioned I should consider installing a lift. We laughed it off and I told him maybe in the future, for now just want to upgrade my tires (and avoid rubbing).
When my car was ready for pick-up, the tires installed were larger than I expected. He said he had larger tires available at the shop and upgraded me free of charge because they look like they fit better on the car. The short drive home seemed fine, but the TPMS sensors were not properly working. I was told to keep driving until the reset.
Within a day or two noticed my car was bottoming out on bumps and felt dangerous to drive at freeway speeds because of the tires. Came back to get the TPMS sensors checked and the tires looked at again. The shop put in work on hammering my wheel wells to make room for the tires. I told them I was going on a long road trip and wanted them to assure me everything was good. They said we were all set.
Next comes the worst drive of my life as my car continued to bottom out unexpectedly at freeway speeds on any minor bump, pot hole, or turn-- because of the tires.
The new tires were getting shredded from the contact on the car, plus they were ripping out my wheel well rubber liners and they flew off or what was still left was hanging. Already far into the road trip on a holiday weekend, I drove the rest of the trip incredibly slow, most of the time with emergency lights in the right lane, and still bottoming out.
After that weekend, I came back again for him to honor replacing the tires. He blamed it on Falken for sending him the wrong tires. (so you were sent the wrong tires, installed them anyways, didn't communicate that with me, then told me it was because they looked better?)
Eric told me the issue was that I packed the car and it was too heavy. And that a lift would help (still upselling a lift). He replaced the tires and installed the tire size we originally agreed on.
** I know that his shop put in extra work on my car and had to eat the cost on labor and damaged tires, so I left it at that and didn't plan on coming back as a customer or writing a review. **
A few months later when I had my tires rotated elsewhere, they told me they couldn't find the spline tool. The new wheels I had bought used spline lug nuts, which Eric ordered and invoiced me for, included a spline tool. Searched the entire car and they did not leave me with one. If I was out in the mountains and needed to replace a tire, I would have been screwed. But you know what? All good. I didn't plan on coming back to Slug Off-Road or complaining to them again. I ordered a new spline tool and got my tires rotated.
Now.. almost two years later, I had to use my full-size spare tire after getting a puncture in one of my tires. I had TPMS sensors installed by Slug Off-Road on all four plus my full-size spare. When I get the spare out to mount onto the car, something is knocking around loose inside. I get to a Subaru dealership to check it out, and they say it looks like whoever installed the sensor damaged it on install and that may have also caused the battery to MELT THE SENSOR.
So.. two years after visiting Eric's shop, I am still finding reasons to remember to never come here again. He's active in the local community, comes highly recommended, and honors his word. I have nothing personal against him or the shop... but come on guys.. I could never recommend that anyone come here based on my experience.
