Customer service was good the guy who was helping me was great.... But during a big rush this blonde lady who worked there was just standing around for what seemed like 15 minutes doing nothing when he clearly needed help. The line would've moved faster and the service would've felt less rushed and more personal with extra help. read more

They seemed like a legit company but to my surprise I ordered a bumper and never arrived. They gave me a fake invoice and tracking information. Contacted them several times and they did no9t responded. I would not buy anything online from them probably why they have low ratings now I'm out 270 bucks. Too bad they don't have a negative 10 rating read more

Best place if you wanna watch a irl tv series 10/10 recommend. DONT GO TO AURORA TOO DIRTY!

Busy place, great prices A ton of parts for most cars and trucks Be ready to get dirty read more

I've been coming there for about 9 years I would say I've never returned anything until I today I tried to I brought in a set of brake rotors calipers and brake pads which I had picked out the wrong ones and I explained it to the guy working there he turned around and it called me a liar and they had some picture of a brake rotor could have fallen off of the beat truck I don't know but I wasn't in the picture holding the brake rotor the lady said that I was lying about the brake rotors and calipers I've spent thousands of dollars there I would say even if I was lying about the brake rotors pads and calipers which I wasn't and I'm not I'm so f****** pissed off I mean is a set of brake rotor and the rotors that I'm I'm bringing back are better than the ones I'm trying to buy but I've never been called a liar like that in my life my dad would be ashamed of me for walking away if somebody calls you a liar it's on it's okay I'll get my money back I promise you that I'll go in there and just start smashing s*** I don't give a f*** call me a liar m*********** read more

U-Pull-&-Pay Denver - Auto Parts & Supplies Near Me - Denver, Colorado

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This and the Aurora location used to be 5 star excellent places to go and get parts for all my vehicles. I say "used to be" because every time they make a change, either by merging or by changing their websites, they knock their formerly good reputation with pathetic oversight and even worse customer service. They don't answer the phones; they don't respond to f-book messages. I don't even go to the yard anymore...there are other options and I use those instead. The people at the top need to wake up and step up. read more

So I spoke with Matt the manager about the lack of photos in some listings, which required me to drive 1.5 hours to see if a part I am looking for is the right color. He said they are working to improve the system and to call him any time I need some specific info not on the website. Matt came through shining with that promise, and personally texted me a photo of a newly arrived vehicle. I got the part I wanted, and truly appreciate Matt and the rest of the personnel who bent over backwards to help out. So appreciative of Matt and his leadership! It shows! read more

Went in to grab some parts and they refused to check me out because it was five when there was other people checking out the staff is nasty and super rude. read more

Very unprofessional place. Do not answer any phone calls at all. Manager doesn't help at all when called over. One employee laughed in my face in front of manager when I complained. read more

I have been to this U-Pull-&-Pay numerous times. They are always helpful, and I would recommend them to anyone for any parts that are needed. This is the only one I go to. I am a lady and I do not mind junkyard diving and getting dirty. read more

Monica helped me out on the phone, explaining how the process works, what I needed to do to get my car ready, what the tow truck driver would need, everything. She took the time to answer all my questions, and I was concerned about making sure I handled all the paperwork properly because the last thing I need is the DMV or some govt agency sending me fines or other BS because of stupid paperwork problems. So Monica helped me out with that, and quoted me a decent price for my 35 year old beater ford which has been dead in front of my house for months now. That evening, Salvador, the tow truck guy, called me and arranged to come pick up the car the next morning. He came out and got the car on the truck in just a few minutes. He was polite and courteous, calling me on the phone to let me know he was on the way. He also went out of his way to get me a receipt so I had my paperwork straight that I was concerned about. He paid the agreed amount in cash so no problems there, and the transaction went smoothly. Overall a great experience selling my old car to U Pull & Pay Denver. read more

U-Pull-&-Pay Denver - Got cash for my dead old Ford Crown Vic, process was quick & painless! - Auto Parts & Supplies Near Me - Denver, Colorado

Horrible customer service! Tried for several day to call. No one answers. Just answering machine with no option to leave message. Plus machine disconnects your call. read more

You can't call this pull and pay so if you live far away there's no telling if they have the part unless you want to make the drive. Not only that they're the only u pull and pay that's to lazy to update their website with pictures, etc. read more

11-29-22. It was 4:30 when a lady started yelling at me to leave even though their hours clearly said they closed at five. when I was going back to pay for my parts she kept ordering me to drop the parts and that she will not allow me to pay for the parts I had on hand. finally the cashier charged me at around 4:50 and I went about with my day. I don't know what was up with her and her attitude but I am sure to say I will not be back at this place. read more

Regarding the comments about customer service. Folks it's a junk yard...I wouldn't expect good customer service from a junk yard ‍. It's once in a blue moon they've answered the phone for me to haha. Anyway I love the place. Very organized and always as the parts I am looking for. read more

This was my first experience junking a car, I must say Pull n Pay made the whole experience so smooth. They gave me top dollar for my vechical as well. Thank PULL N PAY read more

Haha!! Since I was little, I had begged my dad to take me to "El Jonke," which dad would call it. I used to think it was a mysterious, magical place that my dad would have fun without me. Now, many years later, I'm old enough to go! My first time going, i had my nicest boots and totally realized why my dear dad called it "El Jonke!!!" This place really is a junkyard. With long lines and no customer service. It's definitely a straight forward, handyman's work paradise. This isn't supposed to cater to any customer service in my opinion. This is a place to get your hands dirty, and bringing your own tools. They have all kinds of car models that looked totally wrecked, destroyed and missing parts. These are project cars with pieces waiting to be bought from local Americans hoping to save a few bucks. I came here for my Toyota Corolla. They have a person at the end of the transaction to check your bags , in case you steal. El Jonke is straight up for those cool dads who definitely know how to work on a vehicle. read more

Called twice, phone rang 10 times then hung up on it's own. Second call rang 8 times and hing up again. Not a good way to earn patronage. Calling elsewhere. read more

First, I waited a week for a response to an email I sent, and when I called, the reason I was given for not responding was that they've "been busy". Second, their phone is answered by someone who BARELY--at best--speaks English. Not impressed whatsoever. read more

This place is pretty unorganized it takes you an hour to find the car looking for and then it's picked to death. I would try Aurora.

The first time I went to thi splace I thought it was really cool . They explained the process and were really helpful. There were staff members (?) around who could answer my questions but I didn't need that too much since they pointed me in th right direction . Im not much of a mechanic so I was a bit intimidated but it all worked out good. Go on a Thursday of Friday , Saturdays was a bit crazy read more

Some of the absolute rudest people I have ever met! I have been coming here almost weekly for over a year and had a few rude employed, but today when I asked a price quote for a upper intake with throttle body attached, I got a shitty reply of $340 without the lady even looking at me or the part, she simply rattled a number off. I thought for a half second she was kidding, but then I saw the resting bitch face and realized she wasn't. I decided not the get the part seeing that she didn't even bother to look at the thing at first, couldn't explain how the 2 parts equated to half the price of a entire motor, and she was simply pissed repeating "you shouldn't pull parts that you didn't intend on paying for". I let it slide, as I didn't want to cause a scene and I don't like arguing with trashy people with an attitude problem. Then when I handed little rubber pads for the inside door pockets, they were ripped out of my hand and when she shoved them in my face she accused me loudly of pinching her thumb. I am not sure what the ladies deal was, but she was pissed at the world, and my hand never came close to hers so I called her out on it as she was being crazy. A clerk that was standing beside her told her to "knock it off", so it sounds that this wasn't the first time she had a problem. I foolishly laid down my credit card before the entire chain of events and was charged $16 for 4 tiny rubber pieces and was told "they cost what they cost", which is fine if that is true, but with the attitude I feel she simply made up a price like with the intake. I was not really wanting to deal with her attitude, so I took the parts and as I was walking away she started running her mouth in Spanish and I believe she called me a "white bitch" but not 100% sure as she had a thick accent and my Spanish is horrible. Needless to say I will never return to upullandpay after this. read more

My least favorite yard in the denver area. Cars picked clean. New ones don't seem to come in often. Totally unorganized, you will waste lots of time looking for a car that is supposed to be... "right here" Pay to get in. Ghetto yard.. but please everyone go here so there is more for me at my fav yards read more

You call and some Assistant Mgr Reuben Maldonado puts you on hold forever until the call drops. My recommendation is get the name of the person who answers maybe that will help.Also they don't even know if they have a certain make and model for sure. The cars they get are often from tow drivers who pick up cars with blown up Engines and Transmissions so you are buying a 300 engine without the possibility of getting your money back. They won't give cash back for their blown up Transmissions they make you get a you a phoney store credit. Jessica tries to buy your car for 200 bucks so they can go flip the title and sell it at auction for a thousand bucks. This is the most corrupt business , I have ever experienced in my life read more

Tried three times to call and confirm a wheel in their website inventory. Each time a cranky, thick accented woman answered and while describing what I was looking for, I was disconnected. Avoid this place. Check out Stadium or other salvage yards. read more

U Pull & Pay is my first junk yard experience. I have to say that I'm impressed. I haven't been to the junk yard part, but just the building where you go in and then the other side where you pay. Customer service is top notch and just plain friendly. My husband has been able to find the parts we need, and he could spend a bit of time just looking around. They have a place for people to wash their hands before coming in, which is nice. They also have wheelbarrows for the heavy things. Just a note: their policy is that no one under 16 can go into the junk yard for safety reasons. read more

Don't waste your time. I used their website to find two cars that could have my part. Neither car was actually there! I went in to the office and the cars we're still on their computers. I asked for my $2 entry fee back, since the cars weren't even there. They refused. Most the cars are old models and junk. Although, I did see a couple of new cars that looked like they had just arrived and three guys were working on each car stripping them of everything valuable- resellers? The lot is a muddy oil slick. Complete waste of time! read more

It would be useful to know how long the cars you're looking for have been there. I was told they had a vehicle that I needed parts from, I went in to look for it. Not only had it been gutted so much that it was hard to find, but it had been gutted so much there wasn't anything left worth pulling from the car. Maybe post that information online when you first look up the cars? That would be tremendously helpful. read more

Feel free to be a little aggressive to get up to the check-in counter. Several guys butted in front of me until I got more assertive. I was too manly to ask for help first time so had to wander around confused about the layout and system. Take more tools than you think you need. I found the tail light assembly I wanted, then saw a couple parts I could strip, but I didn't bring the tools. A guy mopping the floor at the Pay Here counter told me GM parts were triple price on Saturdays, but relented when I said I as with the BBB checking to make sure they weren't ripping off gringos and needed his name and Social Security number. Friendly service if you ask for help. Paid $16 for a part that would have cost $30 elsewhere. read more

This place is so disrespectful, they charge you different pricing from online prices. I damaged one of my wheels trying to take a tire off due to there machines an they wouldn't help out with anything. The people there are rude, asked them a question an they start talking to each other instead of helping a paying customer. I will never return to this junk yard an will recommend to go somewhere else to spend ur money. read more

Terrible junk yard! People are unfriendly. They said they didn't know if they had any rims lying around and made me pay two dollars to go look at the couple crap rims they had lying back there. The cars looked picked clean. Don't waste your time here! read more

Most of the cars are picked-over because so many people go here. Staff are easily irritated because they deal with so many jerk customers. Still worth a trip if you are looking for less commonly needed parts. read more

This place is the best for parts. You can go on the computer and see if they have the car you are looking for . Very helpful staff. Well organized. read more

shit place,most parts are damaged..their policy is ...example ...a smashed windscreen is the same price as a good one....no cash refunds ...staff give you attitude..and are f/k/n rude.....m8 wanted a rim and he was charged for the defectable bald tyre on it..when you phone them they hang up on you....f/c/k/n bullshit... read more

Terrible junk yard. The door staff is friendly. Management(if you can call it that)is very unprofessional. I worked a day and a half getting an engine ready to pull, when out of no where to guys came up to me and said that was their engine. I said no, they went and got the manager(Ruben), and Ruben told me the engine was theirs!! I said thats not right I have been working to pull this engine for a day and a half. Ruben said "I know these guys, they come here all the time, the engine is theirs." I said I could prove how close the engine was to being pulled, and ask them how close it was, he said it doesn't matter, it's theirs. Then I asked him to ask the people around me who had seen me working on it , if they had seen me working on it. He still declined, said the engine was theirs. Asked to speak to his supervisor, the only number he could give me was their main number, which is just a recording. Will never go there again. Wish I could give them negative ratings. read more

I used to like this place but I will not deal with them anymore. I was going to sell them a BMW 323is for $280 (below crush value) running with new glass new catalytic converter, new battery, everything working custom bmw wheels just to get it out of my drive way. The contract tow showed up and he asked me to sign the title and I signed the title. I told him u pay will make a fortune on the car and he agreed, Even the power sunroof and seat heaters work. Then he told me he was going to deduct $25 for some trash in the car! I told him he was not that I will take the little trash out and he said it was to late. I told him bullshit it will take less than a minute and he told me I could not swear at him and he said he does not know who the F#ck I am and he does not fu$cking care if I take the trash out He was deducting $25 (gas money I'm sure) I told him I was the home owner here and he was not going to throw f bombs in my yard. He started to take my title and key to his truck when I had to challenge him to give it back. He tossed the key at the car and handed my title back and left. I call U pay to tell them what happened and they sided with the tow driver. He was a punk who thought he could intimidate me. I would not recommend doing business with U pay. I sold the car five minutes later for $400 to there competition. read more