We selected this establishment primarily due to its close proximity to the Palace Theater. Given that a concert was scheduled, we were fortunate to be seated relatively quickly. Upon reviewing the menu, we observed a limited selection of authentic Irish cuisine, which we inferred was a streamlined, event-specific menu intended to manage the evening's volume efficiently.
We began by ordering appetizers and explicitly requested that they be served before our main courses. The server, citing the restaurant's busy status, asked us to place our full dinner order immediately. We complied only after receiving assurances that the initial sequencing would be maintained.
Our primary service frustration occurred approximately 30 minutes later, when both the appetizers and our main meals arrived simultaneously. An attempt to have the main course held back was unsuccessful as the server quickly moved away after a brief apology. Despite this misstep, all food items were served hot, well-presented, and tasted good.
A significant secondary frustration pertains to the restaurant's itemized billing practices. First, the chicken sandwich was served without any condiment on the roll. We were subsequently charged $0.70 for a modest dollop of mayonnaise--a minor but perceived as a petty attempt to increase profit margins.
Furthermore, we find the practice of calculating suggested gratuity amounts based on the total after tax to be deceptive. Standard tipping etiquette suggests calculating gratuity on the pretax amount; while not illegal, this approach lacks transparency.
Finally, we were charged an additional surcharge for using a credit card, a growing trend we believe externalizes a standard cost of doing business onto the consumer.
In summary, while the food quality met expectations, the service execution regarding order sequencing was unacceptable, and the subsequent nickel-and-dime billing practices were highly questionable. read more