5 star review for the manager, Carolyn. and well made Big Mac and QP with cheese - fresh and generous toppings. Super clean too. However, this newly renovated franchise has NO floor mats. None. And I walked in from a snow filled parking lot and almost slipped and fell. Like waxy floors. FRANCHISE OWNER - the tile flooring is too slippery. How did corporate approve it?? And to have no mats at either entrance provides an even more dangerous situation for customers. Staff was mopping but that's not enough. It's a lawsuit waiting to happen. read more

If I said I went through this McDonald's 20 times in one year, at least 18 times the order was wrong. Usually, it's something small like a sauce, but often it's complete items missing. If you call the phone number on the receipt, you will not get an answer because it just says no one is available. Tonight I was missing an entire sandwich put the receipt in my purse and went back through the drive-through and they said oh yes, we have your missing sandwich right here. Would it be so difficult to read the order as two sandwiches and one order of fries and put all three in the bag? Because the replacement sandwich wasn't the one I wanted they had to make me a new sandwich and they burned it the bond and the chicken. I don't even know how that's possible. read more

I've stopped by this location every once in a while for years. If you go there during the day, you should be fine, but once that night crew clocks in, I've seen anything happen. They really be goofing off, letting the line back up, getting orders wrong, closing dining or the whole place early. I swear it's new workers same attitude every year too. I really do feel bad for that one maybe two kids that work the late shift and put a little effort in. Hate to give it one star when they've had there moments, just their worst is unbelievably bad. read more

I don't care to admit how many times I've rolled through this McDonald's drive-thru in the last few months. Hence, I never Yelp check-in. My shame-burgers are my shame-business. But I can guarantee you that I am well-acquainted with this drive-thru to write a fully authorized first-person review. We moved about a year ago, and this McDonald's has become my preferred most convenient McDonald's location. There is a McDonald's a bit closer on Harlem, and a few others not much further than this one, but this Main St. store is more reliable than all those. My shame-eating of burgers at those other locations is still my business, but trust me, I know. The drive-thru service here is perfectly fine. Some window attendants are more friendly than others, some are simply there, but they are all nice enough and get the job done. My order is taken accurately, and if there is a line, it typically moves at a reasonable pace. During pandemic times, all clerks here have been masked and gloved. Masks are worn appropriately, from what I have seen. The food at this McDonald's is solid McDonald's chow. I always stick to the cheaper side of he menu, usually with $2 double cheeseburgers and $1 large diet Cokes. The burgers are served warm, with consistent quality. They have that quintessential, unmistakable McDonald's flavor profile. You like them, or you don't. I like them. I think they are laced with shame-addicts, that keep me in the drive-thru line, more than I care to admit, as aforementioned. When I'm being good, I'll go months without coming through this McDonald's drive-thru. But when I'm in a shame-eating funk, this McDonald's drive-thru fuels my shame-fire. The McDonald's app deals are great savings, the service is friendly and fast enough, and the food is consistent. So I'll see you in the shame-line ... just don't make eye contact. read more

It's McDonald, but with a giant play ground. This place renovated this year and their play ground, we now often bring our kids here to get a quick meal while kids could have fun here. Our favorite meal is Happy Meal and quarter pounder. Recently they had two kiosks installed, I tried the other day, very convenient, if you want to use coupons, you still need to go to the counter and order from there. Sometimes it could be a bit slower, with at a busy location and Uber eats/drive through orders. read more

I rarely go to any McDonalds anymore. The food is bad and expensive for what you get. Unfortunately I had to get something quick this afternoon at about 1:00. My bill was $9.00. I gave the guy at the drive thru $20.00. He gave me back 7 singles and the rest in quarters. At least half of them end up spilling out of my hand on to the pavement during the exchange. He shut the window and ignored me. I wasn't about to get out and crawl under my car. What's the deal, you can't give me a $10 and a $1? The vast majority of the reviews for this location are negative. Avoid this place like the plague. read more

In the heart of Williamsville this McDonalds does a brisk business. It has ample parking and its own driveway, but you can also get here from the connected parking lot. It's a large location and has plenty of room for all. Near Tops. read more

McDonald's - Burgers Near Me - Williamsville, New York

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We came here after everything being closed shortly after our elopement. My new bride had a hankering for some ice cream. Unfortunately, there was no chocolate mix for her shake. However, McDonald's crew member, ALEXSIS! HANDMADE my wife a chocolate shake. She was very kind and didn't hesitate to put in the extra work to satisfy a customer. AMAZING SERVICE! GREAT TEAM! 100% would recommend. THANK YOU ALEXSIS! read more

McDonald's - Burgers Near Me - Williamsville, New York

Cut out the middle man and flush it straight down the toilet. Re-edited: Their products are pretty good at this location and they know how to make a good hot juicy greasy breakfast sandwich too (ew, why do I love their breakfast sandwich, ew, ew, ew, I hate myself for this), but they NEVER have milkshakes, they say their shake machine is broken 24 7, and it gets so frustrating so yeah. Losing a star. Edited review: I have to increase this place because other than when that one tall stocky white blonde haired dude is working (HE IS SO RUDE) the employees here are super friendly, the shakes are nice, and the fries are unusually piping hot which I don't expect from Mickey Ds. So I am raising it from a 1 to a 3 for that reason. I come here to pick up food for other people, btw, never for myself. I just eat some of it on the way. Call it a middleman tax. Oh wait. The middleman is in the loo. Original review: I was here today. It was expensive and the server was so unbelievably rude. He practically threw the food at me. Of course it wasn't for me, but I had to rearrange it in the bag because all of the fries had tipped out given the aggressive way he handed it to me. The overpriced vanilla shake hadn't been mixed properly. If I do ever have to go back to McDonalds, and choose to proceed with it instead of avoiding it and dying with dignity and jumping into the Falls, then I will not come to this one. read more

McDonald's - Strictly and I mean strictly no photography here mother****ers - Burgers Near Me - Williamsville, New York

Ok, I never set foot inside this Golden Arches so perhaps five star quality table service is provided to customers. Maybe, there is a quintet playing uplifting music to inspire great thinkers. But, the drive in experience is ULTRA SLOW even when there are no cars in line. This Mickey D's is the most convenient one to me so I have driven through the line on more than one occasion with each slow experience apparently designed to provide restful moments in my car. Today I hoped for a different experience. No cars in line ... A quick transition with the drive in speaker and the cashier window but then I had to pick up my food. Coffee was waiting (As it should be since my order immediately pops up on kitchen screens once the words are out of my mouth.) but something about the young man's vacant look told me that my food wasn't there (And, it wasn't even though my order wasn't complicated ... Egg McMuffin & Sausage Burrito). Of course he didn't say anything to me ... I watched him go back into the restaurant & waited. And, I waited ... When the food arrived he almost threw the bag at me. No apologies ... No have a good Ronald McDonald Day ... Just a bag. Arriving at my eating location I found the burrito to fit the eh formula (no sauces were offered. Sir, I'd like the hot sauce please.). The Egg McMuffin had a nice blackened edge to the muffin ... That explains the slow delivery because it takes longer for blackened food. Sigh ... Buy local - Eat local - avoid national chains .... I need to remember. read more

McDonald's - Blackened egg McMuffin might explain the Slow service! - Burgers Near Me - Williamsville, New York

Possibly the worst McDonald's I've ever been to. Waited forever for a cheeseburger, hot and spicy, a fry, and a fountain drink. THE FOUNTAIN DRINK WAS WARM read more

If you think all chain restaurants are the same, think again. Compared to my local Mickey's on Kensington, this Main Street, Williamsville location was an eye opener. Fast, clean and efficient, this was the first time in a long while that my order wasn't messed up. I've noticed that all the Mickey's in my neck of the woods are located in clumsy to access locations. This one, unfortunately, is no different in that regard. It may have a Main Street address but you actually have to access the parking lot from Union. And Main/Union can get crazy-busy at rush hour. Traffic is actually the only reason why the Kensington location gets any of my business. No matter. Once I parked my car, I went in to find a cheerful person waiting to take my order. A far cry from the surly people on Kensington. Then before I could even walk over to grab some napkins, my order was ready. Suspicious of any possible mistakes, I peeked in the bag and was delighted to find that everything was there. Bottom line? Different locations offer different fast food experiences. Maybe it's the management, maybe it's the staff. But I've definitely learned that, traffic aside, it's worth making the journey to this main/union location. read more

Do not order at this McDonald, the staff were really getto as hell and don't respect the customers. Waited forever for a cheeseburger and nuggets. They even didn't ask the customer even we were waiting at the casher. Their ignored all the customers. Very bad customer service. DO NOT ORDER from this location (Main St . Williamsville. corner of Main and Union Rd). read more

Just tried going today. There were people inside the building at 4 cars in drive thru. They let us sit there while they were walking around not even bothering to tell anyone they were closed. The car in front pulled up to the window and I'm assuming this girl was the manager she turned away and refused to talk. Not to mention the food is always made wrong. read more

I recently went to the place on Kensington and they are beyond slow, it is really poor customer service when you don't acknowledge the customer that has been waiting to place their order, and you have to blow your horn and say hellooo! People a quick "I will be with you in a moment" would suffice read more

One of the slowest McDonald's I've encountered. I've been to this location many times (15 maybe) and each time they are always dead and take about 8 minutes to get me my food. I end up putting my car into park I sit so long. Keep in mind...it's dead. 1 person inside maybe and me being the only one in drive through. At this point, I'd point the finger at management. Doesn't seem to be the employees fault but something must be going on at a higher level. This location is managed badly and needs to step up their game. read more

This location is always pretty great at the Drive-thru. They're fast and courteous, and I've never had a mistake with my order. This location is one of the better McDonald's, which I would hope is the case being located in Williamsville. This is the standard that I expect from every location. read more

Quality control so bad I can't go back Stale, hard rolls. Patties always half off the bun with condiments mess. Fries half full Nuggets cold Hamburger Patties cold and hard read more

DO NOT ORDER FROM HERE, if u pay cash they give u crappy food and won't return it!! U cannot complain because McDonald's is on board with robbing you as u cannot complain. I feel my food has been tampered with because I complained. now I am out the money!!! I don't have money to waste, this was to be my dinner!! read more

Edge of chicken was so hard I was afraid my teeth would break and the bun was was stale and crispy and there were no condiments on the sandwich, for $4 my mom and I expected something better, my mom ordered a caramel frappe that had so much sugar I won't even drink it. The only upside was the speed of service. I would rather make a dozen sandwiches than eat another crispy chicken sandwich ever again read more

McDonald's - Stale bun with 3 pickles and dry chicken - Burgers Near Me - Williamsville, New York

This place is F*CKED. If i was running this place i'd fire the entire staff and restart. This place might as well not even be open. I just sat in line for 35 min waiting for a mcgriddle, and i will never wait that long again. I'll never be back here and i want a refund. read more

DO NOT ORDER FROM HERE!!! The staff is ghetto as hell and will screw around with your order !!!! There's a better staff 5 mins away from this location. I came later in the night because my son was hungry and they wouldn't answer the drive thru. Went up to the window they're all just standing around and purposely messed around with my order just because they're all too lazy to get their asses up and work! read more

Sat at the drive through speaker for 5 mins at 11am and nobody was there. I just left. How is this place still open? wtf

The food is well ... McDonalds, nothing special. The employees were young and most of them are just there for a paycheck to blow at the mall. My disappointment was with the inside and overall lack of a remodel since probably 1985! (No joke). This McDonald's was so poor in appearance and felt old, dingy, and felt lifeless of energy. Everything inside was dated, the pictures were old and gross looking and it had no character of modern times (some of the chairs were kids modern) We assumed it was at least a decent restaurant given the location, we were sadly mistaken. Do yourself a favor and use the drive thru or go to another location to dine in. read more

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Mediocre food, lousy service, dirty, and hasn't been updated since the late 80's/early 90's. Don't do it to yourself... Go elsewhere.

Ok, so everyone knows what McDonald's is like. It is the fast food giant that sets the standards by which all other fast food is compared. It is the master of mass production, the target of health critics, the leader of low quality. However, I still rate this a 3. Why? I'm rating this in context of fast food. Comparing this to a 5 star gourmet restaurant would be like comparing apples to elephants. Here's my story: The service here is fairly quick, the food is consistent, I customized my order with no ketchup, no cheese, and extra pickles and they obliged. The place is clean and I was perfectly happy spending my lunch there. They also have wifi. It's a solid example of a fast food restaurant. For the record, I got a grilled chicken club meal with orange juice, and also a daily double without ketchup and without cheese, and a mcchicken sandwich. Everything was just as I expected, no more, no less. read more

Nasty food and bad service. Drink was water down fries would of been warned pulled from a freezer. Big Mac gross. I just I did get food poisoning read more

Do NOT go to this MacDonalds!!! Nobody was wearing a mask. The cashier at the drive thru had it under her chin. The young man handing me the order had his nose exposed. The manager had here under her chin!!!! This obviously is not a safe place for take out!!!!! read more

I've been to this location a few times, and while the food has always been fine. The customer service here is atrocious. I did tell myself after the first time, I wouldn't be coming back ... but I stop here when I'm visiting a friend, who works one block down, to bring her breakfast/lunch. The drive-thru line looked a little long, so I thought I might get taken care of faster inside. I've never been so wrong. In fact, I was still waiting, as 4 people in the drive-thru got food before me. I put my order in via the kiosk, and waited for 10 minutes before my food was ready. I ordered a burger and fries. That's it. It took 10 minutes for one burger and one large fry. As I was standing there, 3 people who were dining in, came up to the front to tell them they messed up their order, and either got the wrong order completely or things were missing. I get it. It was Saturday during a breakfast rush, but then why were more people not scheduled to work that day? Three workers (one being a manager) walked right by the front counter, and didn't acknowledge anyone. No one even said, sorry we're running behind. There was no, we'll comp you anything for keeping you waiting. In fact 2 people came in behind me and I told them, they were better off walking out and ordering via the drive-thru, because it appeared that drive-thru customers mattered more. All in all, it was a very horrible experience. Wait time was ridiculous, but what made it worse was that no one seemed bothered by the fact that they had several upset customers. If you have somewhere to be, don't go here. read more

This location should be known as "Dumpy Donalds" it was my first time here and this building would scare any first timer off of fast food FAST! The crew was friendly and none of this is there fault. The interior ceiling has many brown stains, the wallpaper is way beyond dated and dingy, some of the windows are fogged especially the big one with the arches on it. The floor has so many dirt catching grout lines it can't possibly be cleaned. The furniture is 80's style, mismatched and in poor shape. Shabby shabby place. read more

The service is always super slow at this location. Got two drinks in the drive-tru and had to wait for ever for something they just have to pour in a cup. They seem to be very under staffed. Plus 3 bucks for a coke wtf. The dollar coffee was good tho. read more

The McDonald's store is making improvements based on customer feedback. The McGriddles have gotten much better and I now look forward to going there in the mornings. The owner works hard to make this store a premier service provider to the residents of Williamsville. Yay!!! read more

Decent enough food for a McDonald's but this restaurant needs a makeover badly! It's in the center of Williamsville and just doesn't seem well taken care of, probably hadn't seen a decor change in 20 years. read more

Food was never made and couldn't even get anyone's attention to get it or give me a refund. Give me a break.

I went through the drive thru at about 10PM. I ordered 2 fillet O Fish and 10 Buttermilk tenders.. The csr was very friendly and said it would take about three minutes to finish off the tenders, and would I mind pulling up. He would then bring them out. He did was very pleasant and told me to have a good night... I got home.. after paying $23 and change for this I received a box of 4 tenders that I figured must be the ones that had been ready in other words not really fresh looking. and in the 6 box.... I got crumbs.. the ends of some and the ones that were whole were about a half inch thick, The fillet of Fish were good. I have taken pictures and am taking them back in the morning,,,, read more

Be advised night manager pads Bill for 1 dollar to drive thru orders. When I asked for a receipt she said they were out of paper. Pretty shaddy! read more