It has happened again where they left off part of my take out order. This time it was an Apple pie. Last time it was our French fries. How hard is it to fill an order this was two Filet o fish meals and an apple pie? I think if I continue to get take out from there I will need to verify that they filled the order correctly. Maybe I will just go to Five Guys just down the road in Westford. read more

Maybe it is just mcdonalds in general. I don't know. I do know that this one is not very good. Staff is cold and unfriendly and not sure if a grasp of the english language is really there. Service in the morning is not very good. This used to be a good place in the morning until new ownership fired their lead person who was very friendly fast and motivated. Miss you Jose. Floors were a greasy mess today almost fell on my butt. Thinking it may be best to eat elsewhere now. read more

Horrible Service, got the order wrong after repeating it multiple times. Rude employees.

Absolutely disrespectful. I asked for extra ranch not knowing there was some dumb policy here. The guy looked at me laughed turned around and then switched to Spanish and mocked me to his cowerkers. Then the lady at the counter pointed to a sign saying no. I had to go pay an extra almost dollar for extra ranch never in my life have I had such a problem with just ONE extra ranch. Order was wrong mind you no cheese on my CHEESEBURGER. Rude to customers this place needs new workers and these reviews clearly state they do. Do better. Also just throwing peoples foods on the table. No need to make fun of someone who didn't know a policy on sauce like come on. Flat soda no gloves a mess I never go out of my way to comment on places because I understand it's stressful but when it comes to being rude they shouldn't get away with it. read more

We took a break from driving to grab a lunch here, and we got about what we expected. Not terrific, but not awful either. (We could probably say that about almost any fast food outlet we've visited). But the food was hot and fresh although they couldn't seem to manage the extras we wanted with our burgers. Staff was friendly enough and got our order reasonably quickly. We've had much, much worse. read more

The service sucks both personality, wise, and speed wise. I curbside ordered and then it canceled my order and then it took my deal and then I went inside and the manager himself told me that I had to wait the nine minutes and he couldn't do nothing about it except tell me to wait the 9 mins until the deal is available and then guess what the deal is gone and he didn't do nothing about it so I ordered a mcchicken instead the the patty was literally hard. Another customer while I was there said she didn't get her 2 large drinks as well and then a whole other customer also was having problems with them she said read more

The food was cold. bad service they threw our food. germs on playground obviously. it looked like a good mcdonalds till you eat and feel the service they provide. read more

The food was within typical McDonald's expectations. The service was horrible because they were clearly very under staffed on a Sunday morning. The restaurant was clean and well kept. read more

This is a great McDonald's. Their fries were so good and the nuggets were very good I love this little play place I love going here I would recommend their service is also very good and when you go inside of the play place, and you look at the window, you can see almost everything it is great read more

McDonald's - a view of a parking lot from a window - Fast Food Near Me - Westford, Massachusetts

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Waited 25 mins for my food. Seemed like the staff were trying but obviously this wait time is obsurd. Needs change of management or something. read more

The only McDonald's I know in a multi-town radius that doesn't have a drive-thru. That doesn't bother me, but what does bother me is even without a drive-thru, they are BY FAR the slowest McDonald's in that same radius. It's very confusing. Employee interactions are standoffish at best. Be better. read more

These are the nicest and most helpful employees of any Macdonald's ever. They are always very helpful, friendly and deal with some rude customers with absolute patience and finesse It is not their problem that there is no drive-thru as that is not permitted anywhere in the town of Westford. read more

Play place was freezing, we had to wear our winter coats indoors. Regular restaurant was warm, it made no sense. manager agreed and was also wearing a jacket. also we saw a mouse in the play place it scaled the net up to the tubes so obviously we are never going back there again. read more

Hey headquarters send some heat over,especially inside playarea!!.....other than that..same slow to medium service..heavy traffic inside,since they don't have drive thru!! read more

McDonald's - Empty. because it's ice cold to sit inside.its feb..we came in January there wasn't heat then too! - Fast Food Near Me - Westford, Massachusetts

Service here is extremely bad 10 min for hash browns unbelievable I won't come back here ever

My son and I asked Siri for a McDonald's from the highway, and she sent us here. We were a little scared about the 2 star review, but actually, we had good experience. My son is taking a star because his burger seemed like it had been sitting for awhile, but mine was great. We did curbside delivery. It came out in a reasonable amount of time, the guy that brought it was super nice and had a whole tray of sauces to pick from, and the fries were hot. Also, this place does have a drive thru, so the older reviews aren't as relevant anymore. Solid McDonald's. read more

Seriously, no drive thru?!?!? Don't list your restaurant on a freeway food sign and not put NO DRIVE THRU under it. By the time you circle the lot to figure out you're at the only McDonald's you'll ever see with no drive thru window, you're ticked because you've already wasted your time. Well, you're about to waste more because it is utter chaos inside between the various ways to order, no waiting area so everyone is in each other's way and they chuck your food on the counter and run away so hope you didn't want ketchup with that because it's not in the drink area!! Never again. read more

This is a great little McDonald's. Came here at lunch time to kill an hour with the kids between basketball games at the sports park up the road. It's your typical corporate McDonald's. Done expect anything more, but it's well run. It has a play place that is fairly well attended by other kids so my kid had a good time. Due to the number of kids, the play room has a spill every 15 minutes or so. The staff was extremely attentive in cleaning up the zoo and keeping the place in good shape. They don't complain about having to constantly clean up some screaming kids mess. If I was allowed to tip the staff I would have. read more

The manager is a joke. She must cost this location so much money with her bad attitude, terribly slow service. Never been to a "bad" McDonalds before. read more

I think this is one of the worst McDonalds I've been to. For starters- no drive through? Strike one. Went inside (like I had any other option) and decided to use the bathroom. Women's bathroom is closed for renovations? Men's room is now single occupancy. Someone is apparently living in there now, so you can't get in, even after waiting 10 minutes. Strike two. Ok- can I at least wash my hands? This IS a restaurant after all... Nope. No sink. No hand sanitizer. Strike three! Keep moving on down the road! Can't comment on their food, since I didn't get any! read more

I ordered a double hamburger with fries and a small drink. Almost $9.00. Service was good, people were polite, professional. However WORST meal I've ever had. Place is clean and organized. The burger was paper thin, and cold, lettuce was aged, buns were dried. French fries were limp. I'll NEVER eat at McDonalds EVER again. read more

Jose is the man of this McDonald's, by providing the most valuable and extensive customer service with a smile in his face. Even if you are vegan, stop by this location and say hello to Jose. read more

Went in for very basic breakfast items. 25 minutes from order to delivery. 2 workers had called out. Woman in line next to me says this is usual at this location. Food was fine but not fast food. read more

To the woman working expo on Tuesday afternoon talking to her coworker about not liking having big feet (size 10), I thought they were perfect! read more

Having lived in multiple states over the years, this McDonalds is the worst I've ever experienced. Been there a couple time for lunch and dinner since it's nearby. Each time the workers have zero service skills and general acumen to interface with. The younger employees across all shifts are rude. read more

Had the number 2 meal. The bun was grease-soaked and the fries were COLD with almost no salt. I did not eat the fries or the bottom of the bun. This is the second time I've had bad food from this location. read more

I don't get all the bad reviews This McDonald's food is as standard as every other McDonald's I eat at McDonald's once in a while and I know what I'm getting. This McDonald's has a real nice playplace and my kids really enjoyed it read more

Came at 10:55 on a Sunday night, only to find the McDonald's completely closed and employees shutting operations. When we tried to talk to one employee, he signaled that it was 11, when it was clearly not yet 11. I get that they close at 11, but they're also being paid with customer presence. If no customers came, they wouldn't have sales, and therefore wouldn't have jobs. Customers should be allowed into the restaurant until it hits 11pm, not way before. read more

The food was really bad and it didn't take long to come out but still the burgers where so thin they mest up my order This place is bad read more

I'm all for training and teaching, regardless of someone's orientation/gender/race/differences, but there's a time and place for everyone/everything. The people who work here are not trained well enough to understand simple questions and complete simple tasks. I blame the district managers who will hire someone from another country where English is not their first language and not train them properly to conduct business in a fair way (they probably pay them minimum wage). I couldn't communicate the simplest of orders, ask a simple question, nor even the simplest of request with someone who could understand me; cashier & manager alike. Plus they left out part of my order!! Suffice it to say that I didn't go back to fix it because I know that they wouldn't understand me and make it right. Plus NO DRIVE THRU (it's right off the highway) It's dirty and sad and pathetic that a corporation will use the face$ of others to save money. And to have these poor people represent them and have people resent them and their differences when they aren't trained correctly!! read more

I would never come back to this place, I have been to many McDonald's before and was never treated the way I was treated there. My daughter went in to get food we spent almost 30 dollars and she asked for one sweet and sour sauce and they said she had to pay because we didn't order nuggets. I never had to pay for one sauce, I understand if you want extra but one sauce is crazy. read more

So im currently sitting in this McDonald's, I ordered my goodnight at 6:39 PM., it is currently 7 pm, and I still haven't received my milkshake I had ordered, nor has my sister. This was after my sandwiches were ordered with extra mayo and had barely a touch of it and had to be remade. And given the fact that this shithole doesn't even have a drive through I can't begin to fathom how they can't do shit right. WONT BE EATING HERE AGAIN(ignore rating. ZERO STARS) read more

Worst McDonald's I've been too! The boy who took my order was stoned off his mind and could not comprehend me. They were also out of sweet tea and ketchup. It gets worse, no lids for my my drink! I asked the same employee for a lid and he didn't know where they are!!! SAD! read more

Went to get breakfast at 830am in Wednesday. No biscuits or hash browns. How does a McDonald's run out of key ingredients. The manager needs to be fired. Can anyone from McDonald's corporate say this is acceptable management? read more

As usual, I got a stale bun. Doesn't matter which location or what time I go. For some reason I get a stale bun. I complained last time and they sent me a huge questionnaire. Screw that. Londonderry NH, Epsom NH, Derry NH, Woburn MA, Westford MA stale buns!! Boycotting ALL locations!! read more

As far as McDonald's goes, pretty good. However, it can get very crowded during the lunch hours on weekdays because there are a lot of offices around the area. Usually pretty clean. read more

Standard McDonalds without a drive through. The guy at the counter told me drive thru is illegal in Westford! There is a huge play place too which is good for families with kids. read more

This is the worst McDonalds we have ever been to.. I waited 20 mins in line. When I picked up my food I was missing a French fry. I told the woman who said it was not ordered. She was correct, my order was rung up as a Big Mac sandwich instead of the value meal I had asked for. She told me if I wanted the fries I would have to get back in line (with my 3 young kids). The line was to the door (another 20 mins). I waited and when I got to the register the cashier asked me to go use the kiosk. When I refused (with my tray full of cold food and my (by now) miserable and hungry kids) he rolled his eyes and took my order with attitude. I have had the same type experiences every time I have come to this location. Every other location has been great! This one in Westford needs some serious help and customer service training!! read more

Bathroom is below average. Vibes in there are stale. Kind of made me sad because my girlfriend just broke up with me and the vibes in there reminded me of her house. Stale. That's all I got for now. If you are looking for more details don't contact me because I probably won't respond. Foods fine though read more

Nice clean dining room. I like the variety of seating along the windows and in the center. I enjoy the filet o'fish meal and buffalo ranch chicken sandwich. For a place that's just next to a Highway it's a very pleasant place to just chill for an hour. I look forward to coming back often. Only complaint is they close early and no drive-thru, but I enjoy the dining room anyways and Chili's is next door which stays open late if you want to get one drink to stay late like 12 Midnight. See it for yourself! read more