sometimes when I order online and even in person, some of my items can be missing like my fries or even a couple chicken nuggets. While the food was OK, I paid for more than what I ate. read more

Food is 95% of the time to order and typically on time. This is my go to McDonald's for years.

From ordering our food to leaving this McDonald's it was such a nice experience. The woman who took our order couldn't have been nicer and just a pleasure to place our order with. Also noticed how clean the prepping area was together with the lobby area. Our food was perfect exactly what we were expecting. There is a kindness at this location. I thank you for that! I will be coming back to this location in the future. read more

Is there any quality control on curbside pickup. Ordered 3 fries, a happy meal, two snack wraps. Got 1 fry a snack wrap and a happy meal. I'd like to think that the workers see the same receipt that I have but maybe there's is written in Wingdings or Sanskrit read more

I was just there at 9pm on 6/8/25 at the curbside pickup parking spot, pulled in and it was really quick - came out in under 5 minutes. She gave me the bag and my boyfriend in the drivers seat said "the name should be ___" just verifying she was giving us the right items. Not one word, no response, she just walked away. Nothing. I mean how miserable? What if it was the wrong stuff? I hate complaining when I get fast food because I already feel gross - but she is just so miserable. I hope she finds a job she truly likes. Honestly, don't work at all if you don't want to talk to people!! Simple!! I'll never come back here again. Especially if she's working there. :) read more

Very very disappointed. I ordered a chocolate shake and even made sure it was a chocolate shake, the guy said yep. Does it look chocolate? We went in the drive thru witch was normal on a Monday at 3:00. Shake was very disappointing. Other food was average read more

McDonald's - Shake - Fast Food Near Me - West Islip, New York

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Drive thru took forever, only to then be sent to a spot to wait more. Get to the end of a big mac and I pull a hair out of my mouth. read more

McDonald's - This was the hair in my food - Fast Food Near Me - West Islip, New York

This meal was out of this world. This was my first time ever trying the famous whopper. The sauce oozed down my throat almost like the Amazon river. And I got it free!!! I'll admit there was a small nibble taken out, but I think the cashier did it because it was her own little way of flirting. Now that's a sweet deal!! Did I mention it was free of charge!!!!! Be back soon definitely to have a whopping experience. read more

Place was clean and busy! Service was amazing! First time ordering new crispy chicken sandwich and it was on point! read more

McDonald's - New Spicy Crispy Chicken Sandwhich - Fast Food Near Me - West Islip, New York

worst mcdonalds. these people cannot get an order correctly if their lives depended on it. ordered a cheeseburger no onions no pickle. i checked the bag the sticker on the burger said no onions no pickle. i figured it was correct i get home, my son opens his sandwich and there is pickles and onions. oh and they gave him the wrong beverage. read more

Got the cinnamon roll . It was nice and warm but I think I wouldn't get this again. Nothing to good about it anyway. read more

McDonald's - McCaf Cinnamon Roll - Fast Food Near Me - West Islip, New York

nah because I just went through the drive through to get food and my fries r half full I spent $50 this is horrible and the staff here r rude I called too say about what happened they ignored me twice and hung up read more

I gotta give it to this particular McDonald's for their effort in maintaining a great establishment. This is probably one of the most fresh fast food restaurants in Suffolk County. Burgers and sandwiches are always hot and fresh and they even give treats to my dog when he rides through the drive thru with me. I just wish the lines were shorter but I guess that's what you get when you have a great McDonald's. read more

This is my preferred McDonald's to where I live. It is one of the closest to me and out of those, it has messed up my order least of them all. Also, the food is always up to McDonald's normal quality. Don't you hate it when the burger is bad or fries are old/limp/gross. Haven't had that problem there. I'm not saying it is the best food. I'm saying it is more inline with what corporate would want you to find there. It also has ample parking around it and two drive-thru lanes. Granted, they merge before the pay window. It still alleviates the lines created by the person taking too long to order ahead of you. When I am in my area and want McDonald's, I go here. read more

This was my first visit to this McDonald's. The lobby is very small and kind of a strange setup. I can't imagine how cramp it could get during a busy lunch hour. They do have two drive-thru lanes though, so I wouldn't bother going in if you're not staying. We came in around 2PM on a Saturday. Our food came out quickly; it was very fresh and tasted great. I was impressed to see the store manager come out into the dining area & clean & stock (he was also helping behind the counter). The bathroom was also spotless which was a nice surprise (public bathrooms in general make me cringe). I worked in fast food for several years so I'm a bit of a critic wherever I go, but this location left a good impression on me. read more

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I can't tell you how disappointed I am once again with this Mc Donald's. Does no one pay attention at this location? They did it again wrong item. It sucks when I get home and the order is wrong!!! I ordered 3 items pancakes, big mac and eggs with cheese on an english muffin. Did I get that nooo egg with chesse and BACON I never asked for BACON my co-worker doesn't eat MEAT. Had no time to go back which I shouldn't have to in the first place. Please train your people right very frustrating!!! read more

McDonald's - Fast Food Near Me - West Islip, New York

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Horrible Never gets your order correct and don't care. With all the other McDonalds around I would not use this one. They can't understand how to read off a screen. Your bill is usually correct but when you get home it is wrong. Even if the label on the sandwich is correct. It will be wrong once you open it. Too many young kids and not enough adult supervision. Definitely find somewhere else to go to. They are just a waist of time and energy. read more

Okay let's get real here It's a McDonald's I don't expect haute cuisine but this McDonald's is the absolute worst I've been to. Weather it's for a solo cup of coffee or a meal it's just not up to McDonald's standards. the service is slow, the attitudes are poor, the order is never correct. with so many stores across the island take an extra five mins and head to another location read more

Ordered a Big Mac (No Pickles or Lettuce)!and McNuggets. McNuggets were fine but when I opened the Big Mac I saw that it had both lettuce and pickles on it. When I went to remove the undesired toppings I noticed a long brown hair with some sort of fiber/cotton on it. At that point I packed everything up and disposed of it. Unfortunately I was already long gone when I noticed otherwise the management would have heard about it. read more

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Terrible service. Got food poisoning from there chicken sandwich super bad! My friend also got food poisoning from there Chicken nuggets! Recommend never ordering chicken from this McDonald's ever! Avoid at all cost! read more

Emily Ey (i asked for her name) the best worker here, she was so nice. The lady on the mic forgot to ring up a Travis Scott meal and she rung it up for me at the window when the other girl said she couldn't. She made my experience out of this world. She needs recognition she is hands down the best worker. read more

The manager Haley really needs an attitude adjustment. She clearly hates her job. Constantly giving nasty looks towards customers. Why work here if you can't handle customer satisfaction. read more

Usually an ok McDonalds location but tonight (sat 2/27/21) a really bad experience with the drive through team ans even worse with the supposed manager of this West Islip location. First they mistook my order. When i took my order and told them it was missing an item, not only didn't they apologize, but also refused to let me pay at the window and told me if i wanted it I needed to come inside and pay for it.. right in the middle of a &$#@ pandemic!!!! When the "manager" got involved she close the window and ignored me, then , a few minutes later, reopened it and refused to give me her name while threatening to call the cops.... all this for freakin medium french fry!!!!! I recommend that the owner of the west islip franchise, provides a little more customer service training to his managers, because now, for 1 medium french fries, they just lost a weekly customer for quite a dew years!! Burger King, here I come!! read more

The manager Alyssa Buckley is extremely disrepectful and rude; she called a customer ugly. I hope the owner fires her. Her actions are unacceptable. read more

Actually don't usually say anything about places like this. I saw the guy I thought was manager go out of his way a few times for older customers and young families while I stood on line. Don't get me wrong the line moves but it's a nice franchise place. read more

Every time I have gone my order is correct and the food is fresh. One of the better McDonald's around.

It was almost like an awesome club! One worker, Gage, was even dancing while he was mopping! Another worker, Pricilla, is beautiful and very good at her job! I would rate this 6 stars but there is unfortunately no option for that... read more

This McDonald's is one that has a great future in the making! The food was good, the whole inside of the place was to my surprise very nice and clean. And the manager Amanda was so nice! read more

My friend and I went to McDonald's at 5:30 pm first thing I noticed not enough workers for a Saturday. I ordered my food sat down by the back I noticed ANTS crawling all over the walls . I talked to the manager who didn't know what to do a worker ask for bug spray which they don't have. I asked for the main number I called No ANSWER I will never eat at this McDonald's again read more

This place is not the best for a Mcdonalds. I place a small order (2 simple items) and 10 minutes pass by and its still not done. After 5 more minutes of waiting I ask about my order and it turns out they forgot about it. The cashier also had bloodshot eyes and looked under the influence of pot. read more

I just ordered four Grand Macs and the bread was extremely stale. I'm talking half my sandwich was inedible. Maybe low turnover on specialty items? I don't know but I am switching back to Mc Donald's on Deer Park Ave. Also, be mindful once you complete the order on the mobile app you cannot go back & add the deal to your order even when you haven't picked up the food yet. I should have asked for a refund on the spot & then just reordered. Live & learn. read more

Terrible service , I ordered two small fries and got one small fries and an empty packet where the second small fries should've been( I did Check the bottom of the bag and there weren't any fries in it) , second, I ordered a Bacon Mc double and the bacon wasn't even cooked , the entire bun was stale as if it was a rock :/, there wasn't any ketchup on it and I also ordered chicken and it was like stale hockey pucks. Definitely needs some work to get a 5 Star smh. read more

Horrible service, rude managers. Food is always cold and old, even when I ask for it to be fresh. Disgusting and I will not be returning. The owner needs a wake up call. read more

if this review was for the angry birds toy i received, it would be a 10/5(recommended). But no, this review is for something far more important. This review is for Dom at the drive-thru. Dom messed up my order and the total. IT WAS $0.07 MORE THAN IT SHOULD HAVE!!!! Very very low rating for Dom! read more