We had mixed experiences at Shake Shack. My daughter ordered the double bacon burger and really enjoyed it... no complaints there. Unfortunately, my experience was very different. I ordered the black truffle burger, and it just did not sit well with me at all. Beyond not enjoying the taste, it genuinely made me feel unwell afterward, which has left me with a pretty strong aversion to Shake Shack overall. I know a lot of people love this place, and clearly some menu items work better than others, but for me personally, this visit was a miss and not one I'm eager to repeat. read more

I see this Shake Shack location is using my picture for their business. Rock on Shake Shack, you make my favorite burgers! This location is out of the way for me. My wife called me and said she's running late and I should grab a bite to eat. I just left Brooklyn! I could have waited on line for Lucali!! Luckly, I have my Yelp buddy Reva telling me I have to try the latest Shake Shack burger. I set the Tesla Nav to "Burger" and head out to the closest Shake Shack in Melville. Walking inside, it has a nice vibe. It's a clear space with lots of seating. I place my order at the kiosk, grab a table number and wait. My order comes out pretty quickly. I ordered the latest specialty burger, the French Onion Shack Stack along with a the viral Dubai Shake. I had to start with the Dubai Shake. Mind numbing good, O.M.G.! The chocolate slaps you and there are so many layers of deliciousness, the wheat in a shake is a little much but there are rules with a Dubai shack. No shredded wheat, its not the Dubai Shake. The French Onion Shack Stack, this is not a first date burger. It's juicy, sloppy and oh so good. You're going to need more napkins, this is a damn good burger and add a star if you like French Onion Soup. Shake Shack Melville, Keep rockin'! read more

Shake Shack Melville - French Onion Shack Stack & Dubai Shake - Burgers Near Me - Melville, New York

Shake shack is delicious every time! I always like to get the shack burger and this time I got it with the double patty. The mango passionfruit drink was very refreshing! Don't forget the shack sauce! The workers are friendly and attentive. And the restaurant is always kept pretty tidy. read more

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I had the avocado bacon cheese, chicken sandwich, french fries and a large coke.It was delicious highly recommend this place.

The new black truffle burger gave me depression. I was super duper hungry for a burger and excited to try out something new. Behold I find the black truffle burger from shake shack. It looked so yummers. But the joy and excitement ended once I picked up my order. I didn't receive a black truffle burger, I received the black duckling burger. A reject to society, something that fell through the cracks and was born into reality. This burger deserves 5 BIG SMASHES SMASH SMASH SMASH SMASH SMASH Edit: the brownie hot cocoa shake was pretty good tho. read more

Shake Shack Melville - The black truffle burger - Burgers Near Me - Melville, New York

I ordered a gluten free burger online (the rest of my family ordered regular items). 10 minutes after the order was placed we received a phone call about our order. He wanted to make sure we understood the rest of the items were not gluten free and verified our order was correct to make sure it was safe for me to eat. As someone with celiac disease I fear dining out because most people are dismissive when it comes to allergies. As a result I rarely order an item like a burger because it's often not worth the risk. I'm so grateful this employee did his job to allow me to feel normal and eat a fast food meal with my family! Usually I can't do that... thanks so much! I felt fine afterwards which meant there was no cross contamination! read more

This Shake Shack location always has the best food with the best seating area. Once you walk in, you can order quickly through the kiosks on the side and find a seat. The workers deliver the food to you as long as you have a number for your order. There is a big seating area so no need to rush to give up your seat when done eating. On the side, you can help yourself with free water (filtered three times LOL), ketchup, and other condiments. The ambiance was pretty busy considering it was a Wednesday night. Lots of people had the same agenda as us for dinner...to eat a good burger! The food didn't take too long to come out and it tasted delicious. It was a bit on the saltier end today, but it wasn't too bad. Wished they put in more tomatoes and lettuce, but overall it was good. Food: 5/5 Service: 5/5 Ambiance: 5/5 read more

Shake Shack Melville - Double Shackburger, Coca-Cola, and Fries - Burgers Near Me - Melville, New York

I picked up to go, the Black Truffle Burger double $13.69 which is supposed to be 100% Angus burger topped with Gruyere cheese and black truffle sauce made with real black truffle oil and our crispy sweet onions on a toasted potato bun. Upon opening up the wrapper and taking my first bite yuk. Where is the cheese, where is the truffle sauce and such a small amount of sweet onions. I ended up eating 2 pieces of dry meat on a toasted potato bun. I'm done with Shake Shack as it became too much of a a public company looking to show a lot of profit for the shareholders by increasing prices and cutting back on ingredients. read more

Shake Shack is and will forever be one of the best burger chains! The food is so fresh and filling, what's not to love? I also love that they have so much variety! I got their veggie burger in a lettuce wrap with kimchi season fries and a vegan milkshake. No one else does it like them! 10/10 read more

Shake Shack Melville - Kim chi seasoned fries - Burgers Near Me - Melville, New York

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Today I had my usual burger and fries with a root beer. It was very tasty and refreshing. The food servers were polite and the music had a good playlist going. I had a wonderful experience once again. I'll be back soon. read more

Shake Shack Melville - Seating area - Burgers Near Me - Melville, New York

First time here , had a single shack and fries and ofcourse had to get a shake. I will be back guys. Service was regular, nice , helpful. Ambiance inside is warm and cozy . Great music selection. read more

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Dropped in for a quick lunch on a weekday. It wasn't very crowded or busy during lunch hours, which gets me a little suspicious. I ordered: Smoke Shack - the meat was juicy and flavorful. Their ground beef mixture seems a little more fatty than other chains. The only gripe is that the acidity (sourness) from the chopped cherry peppers and shack sauce overpowered instead of complementing the beef. (4/5) Crinkle Fries - one of the best fries from a burger chain. Better than the crinkle fries from White Castle (4/5) Ambience: the dining area was very clean, as the employees spray and wipe down every table. They also give you a number and bring the food to your table now, instead of making you pick up the food yourself. read more

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We don't go to Shake Shack too often, but we visit once in a while for a treat. At the Melville location there is plenty of parking in the back lot behind the fast food joint. During warm weather there is both outdoor and indoor seating available. In the front of the place there are a few designated spots just for pick up. We ordered ahead on the app. There wasn't a clear pick up location, but there is an employee by the pick up station that gave us our order as it was just ready when we arrived. Not ordering ahead, you can stop in and either order at a kiosk or with a person at the register. Compared to other fast food burger joints, Shake Shack is on the pricer side, hence why we only indulge once in a blue moon. The menu ranges from your basic burger/cheeseburger or you can be adventurous and try one of their unique burger flavor combinations. They also serve chicken sandwiches, hot dogs, grilled cheese or veggie burgers if the burger is not your thing that day. For sides of course you got three different types of crinkle fries from plain to cheese and loaded. Nothing super special with the fries, but they were nice and crisp. If you still have room for dessert you can get their concretes or shakes. Since it's about summertime they are featuring the the creamsicle and tiramisu shakes. The tiramisu shake was decadent and tasted very close to the actual dessert. It is served with a light dusting of coca powder and a ladyfinger cookie. Service was really good as one of the employees regularly checked to make sure all the tables were good and also made sure they were clean after people left. read more

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Amazing food. Quick service. Clean. Absolutely amazing food. And just overall a great experience.

I was disappointed in this Shake Shack location as it's closer to me than the one in Garden City. I ordered ahead on the Shake Shack app and arrived right when I got the notification that my order was ready. Although the order was ready for pick-up and accurate, the ShackBurger was lukewarm and the beef patty was overcooked. read more

Shake Shack Melville - ShackBurger - Burgers Near Me - Melville, New York

It was OK! Way better than going to the City.... We came around 6 but it got really busy and we decided to dine in, we order for 5 ppl so it took literally 30 mins to make the food without any of the drinks made yet. The milkshakes are amazing so the kids always enjoy them. I have a sunset strawberry and it was really good almost like a strawberry green tea. The place is very clean. read more

The shroom burger is delicious but can be extremely hot. The cheese is inside the mushroom and it has burned my tongue numerous of times. But best bet is to let it cool off for two hours before taking that first bite!! The fries are up there as well, I usually eat these first while wait for my shroom burger to cool off. Only con if there was one is the inconsistency of my Shroom burger. Sometimes I get the lettuce and tomato, sometimes I don't. It's a surprise every time. However with or without the lettuce and tomatoes it's good stuff regardless. Nice meal that'll satisfy the hunger. read more

You know, every time I finish eating at Shake Shack, I always remember how overrated it is and I tell myself to not go again in the future. Shroom burger is super crunchy but size is so small and overpriced. Oh Shake Shack... Imagine if you had a double sized shroom burger... read more

Shake Shack Melville - 'Shroom Burger - Burgers Near Me - Melville, New York

This place used to be good. Lately the quality of the food has gone down. Super oily chicken bites couldn't even eat them. read more

Shake Shack Melville - Chicken Bites- - Burgers Near Me - Melville, New York

Sad, Soggy, Salty Well that sums it up. I tried the new bourbon bacon burger and it was a mushy mess! So disappointing since it's clear that the concept would be delicious if executed correctly. Below is the photo of my unimpressive burger!! Happy to reach out Jake but can seem to message you. read more

Shake Shack Melville - What I got. - Burgers Near Me - Melville, New York

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The management of this location needs to be fired because the service is horrible! I was tempted to give it 1 star but the food, even lukewarm, was still good. So we ordered curbside pickup of a smokeshack, shack burger, hot dogs and fries. We got there when AAP said food would be ready and clicked I'm Here on the app and waited and waited and waited. After 20 minutes, I went inside. It was around 630 so assumed it was packed inside even though I did not see a lot of cars. Nope. Almost empty inside. It was a weeknight. I asked person at pickup about my order. Person could not find it so I shored them the order on my phone. After about 15 minutes, they tried to give me someone else's order, which was much smaller. WTH?? I again showed the order and after almost 20 minutes, they brought out the order. But when I opened the bag to check that everything was there, the food was just lukewarm meaning the order was sitting there all along! I contemplated adding them to remake but I was pretty sure they may add some unpleasant extras to the food given how ticked off I was. This is the last time we come to this location! read more

Shake Shack Melville - Not sure if this feedback will make any difference but needed to vent - Burgers Near Me - Melville, New York

The Tiramisu shake was so freaking delicious, I would definitely recommend trying this one while it last read more

Shake Shack Melville - Burgers Near Me - Melville, New York

Service was fast and food was delicious as always. I got the classic burger with pickles and mayo and side of fries. Yum! read more

Shake Shack Melville - Cheeseburger - Burgers Near Me - Melville, New York

They gave me the entirely wrong sandwich and didn't give me cheese on the side as I ordered and tried to get me to pay for it. At least they got my milkshake right though. read more

This place is poorly run/managed. Last 3 times the food came out cold. The last time I watched from the counter. The fries came out first and the food was on the tray 8-10 minutes later. You would expect the burger to be hot at least, but it wasn't. The fries were cold obviously. The staff is goofing around and had no sense of urgency even though the place was fairly busy. I wrote a message to Shake Shack directly and never received a response. read more

After ordering via DoorDash a bunch of times for delivery at work, I finally decided to dine in. I dined in on a Saturday, early afternoon around 1130am. It's bright inside and there are bunch of tables. There are also outdoor seating, but it was a rainy Saturday, So...inside was the best option. There are a variety of things to order...burgers, hot dogs, chicken sandwhiches, fries, shakes...etc. I didn't see any salads on the menu though, so if you're eating healthy, I would suggest to eat somewhere else. Beer and wine is also available! I had ordered my usual. The Chick'n Shack. This chicken is fried and greasy and perfect for that morning hangover. Don't get me wrong, its just as yummy if you aren't hungover. It's fried to perfection. The batter is very tasty. On the sandwich to accompany the chicken is lettuce, pickles and a herb mayo. The herb mayo is my second favorite part of this sandwich. The bun is nice as well. My boyfriend also went with the Chick'n Shack and fries. The fries are tasty too...when I order delivery to work. I'm not sure what happened this time. Both orders of fries that were served were cold. Not even room temperature, but cold. When I brought it back up to the counter, the worker knew that they were served cold as his response was, "let me guess...your fries are cold." If he knew that they were cold, the fries shouldn't have been served. I had to wait a few minutes, but was given fresh fries. So as I was waiting, my chicken sandwich was no longer as hot, but you can't win them all. One thing I noticed about dining in, was that next to the condiments and napkins there was a fresh water filter. I do not drink soda, and always ask for a cup for water. It was nice and refreshing to see the water filter. The dining area as well as the bathroom were clean. For two chicken sandwiches, two fries and a small soda it came to $23. read more

A bit of drama here but overall good place to have your lunch break. And the food is really amazing, and it also has a new Korean Menu which was very nice! This place would be recommended to bring your family or anything. :D read more

Shake Shack Melville - Burgers Near Me - Melville, New York

Horrible. This is the second time they haven't gave me a item from the list of things I ordered. They didn't give me my fries before now it's my chicken bites. They said they're busy when I tried giving them a call for a refund and they haven't yet answered. read more

Good service burger is like any standard burger I tried the pomegranate basil drink they currently have. Idk if this is limited edition but babyyyy that DRINK is a hit hopefully they keep it if it is in fact limited edition read more

Shake Shack Melville - Standard cheeseburger. The Pomegranate Sweet Basil Lemonade - Burgers Near Me - Melville, New York

I've never had a better burger in my life. The burger sauce is just so good. The fries, the shakes, jeez. The service is good too, everyone seems to be nice. The place overall is pretty quiet and fine to be in, not many disturbances. read more

I ordered on the app so I could pick it up. The burger was totally dry and over cooked. Way beyond well done. The bread was stale and broke apart as I held it. On top of that they can't be bothered with calling out your name when your order is ready. You have to constantly be checking the name on every order. They didn't include ketchup either despite asking for it on the app. This is the second time out of my last 4 visits that the meal has been a waste of money. I got half way through the burger and I just couldn't continue so I just ate the fries which were good. A 50% success rate just doesn't cut it. This store is poorly managed and the employees just do not care. I won't be back. read more

The employees here don't even look like they're working. All fun and games. That's probably why they lost my friend's order ticket and made us wait over 30 min for a to-go meal they didn't even realize was missing. After we inquired about the order and said we've been waiting a long time, they were super nonchalant about losing the order. They could've offered compensation to make up for their shortcomings but they honestly didn't seem to care at all. Disappointed and won't be coming back. read more

Pre-corona virus review. I've been to a bunch of Shake Shack locations in the LI area but the Melville one is one of my favorites. Of course the menu is what everyone knows it to be, and the food here is consistently good just like other locations. I do like this one since the seating area is pretty large, it's clean and I like the large parking lot. They get the food out pretty quickly. Never had any complaints so I guess I'm lucky since there seems to be some subpar reviews of this location. Hey, it sure beats McDonald's, right? read more

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Grabbed a quick lunch here today and was pretty happy with my choice. One of the things I like most is that they have something for every member of the family including the 4 legged ones. I was able to get my furry friends a bag of bones to go. I had the smoke shack burger which was awesome. Great flavors, really good texture, juicy and crisp at the same time. The bun was nice and soft but didn't get soggy from the sauce. Overall 10/10 for the burger!! The fries left a little to be desired but nice and crispy. The chocolate shake was delicious!!! Definitely will be back! read more

I made an app order today as my dad wanted his favorite Shake Shack Burger for Fathers Day celebration. We ordered three burgers and the order only came with the bun and an over cooked meat. No lettuce, tomatoes and sauce! Then I checked the app again and realized the customers have to manually add all the free stuff for the hamburger. I had made the similar order with the Westbury location and I never had this issue. Not sure if the app had been tuned as their majority of customers prefers bun and meat only or the store tried to save work and cost from the free ingredient. The worse problem at this place is not about the condiment of the burger. It is how they cooked the hamburger. I picked up my order at 12:20pm but I feel the meat had been cooked few days ago. How do you not know what could be served to the customers and what cannot? This is by far my most horrifying experience with Shack Shake. I am sad that I ruined my dad's Fathers Day celebration because of these trash burgers. read more

Shake Shack Melville - Shake Shake burger - Burgers Near Me - Melville, New York

Awesome place to have a superb double cheeseburger. The burger meat is well made and delicious. The Shake sauce is delicious. And the use of tomato, lettuce, and onions make the double cheeseburger one of the best one ever! The hot dog is one of the best as well. It contains onions, green peppers, and other. Its taste can be one of the best hot dogs ever read more

Shake Shack Melville - Hot dog - Burgers Near Me - Melville, New York

Spend $28 at a fast food joint and don't even have two full meals esp for lunch? Can't start with a 5 in my book. So id say they're worth a 3.5 for food cuz the burger honestly wasn't that great. First of all the bun to burger ratio was severely lacking as the burger was nearly twice the size but the taste was also lacking as it was dry and bland. The fries, however, were legit. Crispy yet not greasy, they were perfect! I also got the cookie butter shake while my bf got the vanilla shake, his was pretty generic but mine was delicious! Extra 50 cents for the whipped cream tho which is bogus cuz that's pretty standard for shakes. So two shakes, two fries and one burger was $28...meh read more

Shake Shack Melville - Burgers Near Me - Melville, New York

Food is always hot even on to go orders - nice people at register. Good ambiance and clean place. Would go back again

The Hype...the Hype...ooh,all that Hype.So,Sweetheart and I decided to see what it's all about on this cool weeknight. Surprisingly it wasn't super crowded and the line moved rather fast.The cashier was super helpful as I ordered a Shroom burger not realizing the carnivore in me would have cried.So I had a Shack Burger and a coffee shake.Sweetheart had a Double Shack no lettuce...no tomatoe,added bacon(as my followers know:he hates veggies!) and a chocolate shake.We shared an order of fries.Off we went after being handed our buzzer to a back table.It only took a few minutes and there is our tray.Was I dissapointed nooo,but for some reason I expected the burgers to be larger for ..but they sure are pretty and thankfully his order came out correct.The shake is super thick,we liked that a whole lot.I have a pet peeve about almost cold fries,but I didn't feel like complaining this evening and he wolfed them down anyhow like a beast.He liked the fries...I saw no big deal.The burger meat is quality and pretty tasty. I usually can barely finish one burger,this burger didn't fill me at all.The bread is nice,soft..just how I like it.Sweetheart enjoyed the flavor of his shake,mine needed a bit more coffee taste.Out of ten..a solid 6.9 and yes I do want to try that Spicy Chicken sammy!Hotter fries and maybe a double burger.I did not get any flavor from the special sauce so I can't speak upon that.A cup of that on the side and I'll possibly have another review soon. My fave burger spot is still in Bayshore. My 23 year old loves Shack Shack though read more

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Pretty much like my review of the Westbury location because: -Shake Shacks are always big and bright -They always have great teams - All the store (I have been to) are spotless - The food is AWESOME Park your car, walk on down, but come hungry because this place is Awesome... Clearly the best burger ever and the Shack-Cago hot dog is a treat. This place is all windows with plenty of seating and their system of ordering and picking up is perfect. I have been to this location twice, both times busy and the line moved quickly and we found seating easily. I took my co-worker here of r lunch and as always The burgers were just so tasty and fresh, the buns buttery and complimented the meat with the cheese and sauce. My new favorite is the Smoke Shack. I could probably eat two, but think one is the right way to go. The whole team here was nothing but smiles and helpful. I am always looking forward to many more visits here, especially since they also have a location minutes from my house... read more

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