This McDonalds is SO INEFFICIENT. Stopped by on a Wednesday morning at 10:00am and went in because the drive thru was packed, then I tried to use the kiosks in the lobby. Spoiler alert: they don't work if you're paying with a card. It printed me a ticket and I thought, well at least my order was submitted in front of all these people who've now jumped into my spot in line. I had to wait and the cashier looked 15 and kept repeating everything thing problem said back to them. Halfway wrong. It was torture. Finally got to the front and he's like "oh you're paying with card," and shifts to another register. They really need some computer system maintenance. The good? The inside is clean and updated, there's TONS of parking for Georgia Ave -this is amazing. Also, my food was fresh, hot & right but they really need to work out their logistics. This was an ordeal smh read more

McDonald's - a man standing in front of a sign - Burgers Near Me - Washington, DC, District of Columbia

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Trash attitudes from the managers Rosalba Lima and Estela. Heard how they were speaking to the workers especially the young black male. I told them that was disrespectful and honestly RACIST they laughed and started speaking Spanish real loud then slammed the food on the counter. I asked for a refund because I refuse to patron any business that treats people like that. I asked a worker their name as was told Rosalba Lima and Estela (very nasty attitudes). read more

Worse Mc Donald's Understaffed Food isn't consistent And they allow unhoused people to harass paying customers They also miss food that's included in your order When you reach out to the owner Clearly they don't care read more

I'm only giving this 2 stars because they seem to mess up less than the McDonald's on Peabody, but jeez they really struggle with the drive through. We're often missing items and have to hold up the line to double check our order. Today, checked my order but didn't open all the boxes. What a mistake. Instead of a 10 piece nugget, got a gross patty of some sort with onions. Called the restaurant to at least request a refund... no, I have to bring my receipt and then they'll refund me if I come today or tomorrow. read more

McDonald's - 10 Piece McNuggets according to this McDonald's... - Burgers Near Me - Washington, DC, District of Columbia

If I could give them zero I would. Their drive thru messed up our entire order. Because it was so late at night I didn't call back to complain but absolutely nothing was correct in our order except the fries. Never again. read more

When I order an item, I expect that it will be freshly assembled after I place my order, but at 8:17 am on Sunday 13 July, I ordered a meal at 7425 Georgia Ave that included a sausage burrito as part of a promotional offer. I took my burrito back to a table to sit and consume it, but after I removed the burrito from the to-go bag, I found my burrito to have melted and almost fused against the paper wrapping, making it impossible for me to unwrap my burrito enough to even pick up the food item and take a bite, the tortilla had melted cheese all over and actually fused against the paper wrap. When I was able to unwrap enough to take a bite the egg and sausage bits were very cold, and obviously not fresh. How can I place an order in the future and assure that I will get a freshly ade sausage burrito and not one that has been sitting under a warming lamp for long enough to fuse the outer tortilla to the wrapper? read more

Horrible service they always get the orders wrong or forget items this is why I always check the bags to ensure everything is in there , but now they forget ingredients as well, smh I have to open the sandwich now to ensure they don't forget to add meat to the buns... they forgot to add eggs to a steak egg and cheese bagel read more

McDonald's - No egg here - Burgers Near Me - Washington, DC, District of Columbia

every single burger i get i put no pickles , no mustard and still receive it not how i ask!!??? this is ridiculous, they refuse to ring u up inside and make u use kiosk which whatever i don't like socializing anyway but if u gonna hire a staff thats only fluent in spanish hire someone who can read english and make the orders f*cking correctly. i come here everyday for coffee ask for cream and sugar they act like that's rocket science? even knowing basic Spanish to ask for stuff like milk / creamer, sugar i still lack those things in my drink every time. i can't order ahead i have to order and watch them make it to make sure it's correct for food & drinks not to mention they operate drive thru so badly missing food , wrong order , refusing to even let me go through on a bike which is still valid at every other establishments to use in drive thru . they will ask u for a code after waiting for food for 30 mins and still be preparing not to mention i've gotten orders through drive thru that have been cold read more

This location is not the closest to home but I go out of my way to come here because the other location doesn't have a drive thru, is not 24 hours and has a number of issues I'd rather not have to deal with when I'm just trying to get something to eat. I've never dined in at this location but my experiences have almost always been positive when going through the drive thru. The lines tend to move fast, my orders have always been accurate, my food has always been hot and the staff has always been somewhat friendly. One issue I recently came across though was a man standing right on the other side of the second drive thru window panhandling. I could practically reach out and touch him or the other way around as I was grabbing my food which seemed a little too close for comfort IMO. I know the employees that were working the second window saw him and I was alarmed when I drove by hours later and he was still there! Hopefully that was just a one off because I haven't seen anyone doing that since. read more

This is my go to for McDonalds. Quick drive from my apartment. They know me by now. They do my special request when asked. I'm kind of addicted to the Diet Coke from McDonald's. I swear it's so good on a hot day. The workers are super hard working and are always super friendly. Sometimes at night it gets slow. Had people honking eventually, but I don't really mind. Jose and the woman who works the window. Marissa or I feel bad I can't remember her name. I try to speak Spanish. I love Spanish and never get to speak the language with anyone. So they humor me. "Mi amiga!" Thanks for being so nice. The food is warm and the drinks are ice cold. Parking lot and handicapped parking is available. Yeah, there may be homeless and drunk people hanging around sometimes but I try to be kind and help out if I can. They are usually really nice, haven't had any problems. Hey, it's DC and there's a liquor store next door. Yeah, the drunks are going to hang out there and drink. Wish I could tell them about recovery. I know, this is a review for McDonald's, but I guess if you freak out around homeless people and drunks, maybe not the place for you. I'm just used to it from growing up here. It is what it is. Thanks guys! read more

I stopped by this Mcdonalds for 2 filet o fishes no cheese no tarter sauce since and 2 double cheeseburgers no onions and 2 medium fries I ordered my food to take home for dinner since and I get home only to discover that there's cheese on the filet o fish and tarter sauce and 1 hamburger when I ordered 2 double cheese burgers no onions !!! And 2 small fries when I clearly ordered medium I call and get no answer mind you I called 3 Times I called today spoke with a Spanish woman who said she was a manager and she very DISMISSIVE AND NASTY SHE HUNG UP ON ME I CALLED BACK AND GOT NO ANSWER how rudeeeeeeee I'm very disappointed and would like for corporate to contact me ASAP!!!!! read more

Just why... I don't understand how someone can let their place go like this. Slow staff, dirty dining room, ridiculously slow drive through.

What is going on in the morning here? I had two cars ahead of me in the drive thru... yet I sat for a full 10-15 minutes. This has happened three times in the past two weeks. I now have to switch to a different location as I time my morning commute to arrive at work on time. Otherwise the food is fine. And they look busy inside. Might be nice if they could chase off the panhandlers who pop up before the sun rises, but what more can they do? read more

There really isn't a point of having a mask for entrance. If you still allow customers to come in and order food without a mask.

If I could give it 0 I would if you want good customer service don't wast your time and never get the order right got changed for to meals today bc ppl can't understand read more

Worst McDonald's EVER....total incompetence on every level. employees don't pay attention, don't care about their customers, get a lot wrong, and take for ever doing it. obviously it's a management problem. we paid $40 for 3 people for dinner. fries, smoothies and mcflurries were all only 2/3's filled....burgers were all a mess....there are much better run mcdonalds in dc. read more

Second bad experience at this one. First time, I ordered a side salad, hotcakes and a chicken sandwich, had to wait while the manager who took my order took a phone call, and she have me the dressing but no salad! Had to wait again for the male manager to get it for me, who acted like I was bothering him. Tonight, I went thru drive thru, was rudely told they didn't have sweet tea, and had to wait while the manager cleaned the drink area before getting my food. Colesville Rd is way better. read more

Before you leave this McDonald's, either from the drive-thru or from the counter. CHECK YOUR FOOD ORDER! Getting things right at this establishment is NOT their number one priority. read more

I tried this place for a week; morning and afternoon and could nit get a fresh made meal. Every order was old and dry, even when I switched it up. There is no reason to have a variety when it all stinks...do not bother with this MCD's unless yur painfully starving. read more

McDonald's - a man standing on a city street - Burgers Near Me - Washington, DC, District of Columbia

I eat out...a lot. And as such, I have my share of bad experiences. So I can understand this place pulling a 1-star rating. But based on my experience last night, I have to say that for the situation, things are hopefully improving for the better. Most people would probably agree it's reasonable to judge a location in the context of where it is....and a McDonalds in the not-so-bougie NorthEast isn't going to be gleaming and fancy. But I did find the staff competent, quick to serve, and making a solid effort. Surprisingly, I observed staff adhering to health standards and McDonalds standards much better than any of the local Maryland locations. Unlike the numerous Maryland locations I've visited (North Bethesda, Rockville, Aspen Hill, Glenmont), the staff here: - Didn't touch my food with their bare hands - Didn't touch the inside of my food containers with their bare hands, following McDonald's food prep procedures - Actually had food in stock (I've been told numerous times by the above locations that one item or another wasn't available) - Provided a regular size water cup (not the child-sized cup, and didn't charge like some locations) The manager, who I believe was named Maya (definitely could have the name incorrect), clearly knew what she was doing and was leading her shift. I don't make McDonald's a regular stop, and this one just happened to be convenient, but my hopes are this place is on the up-and-up. read more

Double-check your order. Otherwise, you'll end up home having paid for a lot more than you receive. Very annoying.

This McDonalds restaurant would be okay if they could ever get the order right. There is always something wrong - and it's not just sauce - they often make the wrong sandwiches or they forget to include sandwiches. This wouldn't be so bad if it was an in-store order, but whenever my wife goes through the drive-through window, the package she delivers home is always wrong. Yesterday, she was honked at by people behind her because she refused to move until the food was right and of course it was wrong - TWICE! It's usually hyperbole when people say 'They never get anything right', but trust me, with this McDonalds, I have never once had food from them that was right first time. I know it's just a McDonalds, but surely even McDonalds should be able to deliver the right food. I mean, if they can't even get this right, where is the bar set for food quality, handling etc? Maybe I don't want to know. read more

I have often experienced poor customer service and being overcharged at the drive in window. In addition, the employees at the second window are usually hispanic and cannot understand English or choose not to. The manger working today at 11:00 am hispanic woman, had difficulty understanding what a meal includes. It's bad enough the employees act like they don't understand English, however, the manger totally unacceptable. read more

Not the best McDonalds but I don't expect much more when I'm coming in anyways. It took 20 minutes to make my chicken and ranch. I asked for ranch dressing, the manager said okay and went to the back and never came back. So I asked the cashier and it was right there by the back counter. I don't know where that manager was going. Anyways, I wouldn't say I'm not coming back but it wouldn't be my first choice of location if I were to come back again. read more

This McDonald's makes me late to work every time I come here the women do not understand English enough and mess up my order every single time this has nothing to do with race but you should understand the language or how are you going to do the job correctly this is my last time coming. read more

Avoid this one. They jack up their prices massively. Use the McDonald's down the street, across from Walmart. They have very good service and reasonable prices. read more

When I go to Mcdonalds my expectations are usually already very low. I go in with a lot of patience and emphasize for the lack of education. The old chicken nuggets we received were expected and we were not surprised. What caught my attention was the cashier taking me and my 10year old sons order while simultaneously grabbing his gentials. Again i was not surprised. What bothered me most was the infomercial on the tv about "old cracked crepe skin". I asked for the channel to be changed and the manager just didnt care because she never came to change it. So we had to eat our meal listening about old cracked skin on elbows back and feet. read more

It's a McDonalds people. Should I take away one star because they don't have power outlets? They are not supposed to. I gave them 4 out of 5 as they didn't have a kids area and the drink station could use to be cleaned up. But honestly I'm a white chick and I walked in, ordered my grub, was engaged in pleasant conversation as I ordered one happy meal you (just the toy) as an extra for Oreo my pup. They made my food correctly. I had no problems whatsoever. read more

I simply asked her to put sugar in my coffee I was going to the drive-through, i'm still not understanding why I received my coffee there was no sugar in it! The simple enough request and it's not like I was inside the store to stop and put sugar in at the door I just feel like there must be seriously something wrong if you can't understand copperhead execute a very simple request like putting sugar in someone's coffee read more

I keep writing these reviews and they keep disappearing will I went to the same McDonalds again the lady had an attitude it really sucks that made on this should be closed down definitely the attitude they just don't get it or they need to go back to basic training again because it is there is any indication is this the employees the same way it's sad read more

this place sucks! i waited in the drive thru line last night for more than 20 mins. i ordered a shamrock shake and after i finally got up to the window to pay, they said that they didn't have any shamrock shakes. they did ask me if i wanted anything else, but i didn't! i waited all of that time for nothing! why didn't they tell me that when i was ordering???? read more

Horrible experience! The manager herself which was a short stubby Mexican lady, gave us the biggest attitude. She literally walked up to the window with the rudest look on her face. We had come last night and they didn't give us our chicken nuggets so we called and they put our name in the book. Well we couldn't find our receipt. And although we couldn't find our receipt, the guy we had talked to the night before didn't tell us we needed it. I wish I had recorded how rude she was because it was unbelievable. McDonald's has definitely held their reputation with rude ass employees. I guess I'd be pretty pissed if I had to work there too. read more

The manager was too rude, he need more classes how to treat a customer how to handle some situation. He should know how to handle situation, base on the scene he saw he should know that theres something wrong with his cashier not with us. Cashier stole money he will tell you your total is 5 dollars more from the receipt if cash but he will not charge you your drink but he will give it to you.. i hope this the only cashier doing this in this branch to get extra money.. what happened to us paid 17 dollars beacuse the cashier said for my order but it was 12 dollars my receipt in only found when i argue to the manager that he said i dont order but you can see the cashier preparing my hit chocolate. The manager should apologize not like we want a free hot chocolate.. how the manager talk to us is too rude .. even not telling his real name its a name of actor in mexico.. he thinks im stupid that i dont know the name he said . Im manager too but i would treat my customer how he treated me. When i ask a refund he even told no problem i will drink the hot chocolate his acting like kid or what.. this happened aroung 5am -530am. read more