Easy to order via the APP and pick-up was ready upon arrival. The cashier was courteous and smiled while chatting with me. While there are steps going downstairs, the ADA entrance was clearly marked and easy to locate and access. The restaurant was clean and the music was not too loud, so I was able to enjoy my morning coffee and muffin. Thank you for the clean bathroom. read more

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I go to this McDonald's every day for my break for lunch. It is in the basement. This is one of them McDonald's that it's very stingy with the fries and sauce . Flatten out the fry container to put less fries in there .Seems like they're trying to cut cost with the sauce and skimp on fries among other things .they try to charge you for everything. It makes you feel like you're begging for what you pay for ! you have to get some token to go in the bathroom it's outdated get real McDonald's! read more

McDonald's - After lunch - Fast Food Near Me - Washington, DC, District of Columbia

It Mcworks. Being close to the zoo, it can also be a zoo. Just grateful this morning, to get a day off for chilling. Always stop here before a day at the zoo. It's busy but that's the area. As for how it works it does, and the employees are super nice. After that commuter train and metro need to relax a few. Plus feed the caffeine addiction. This is good for that. This one's a bit unusual that you go downstairs. As for cleanliness quite good . Like many other fast food restaurants, inflation plus DC taxes are what they are. If at the zoo, and on a budget or with a family, this is a useful spot. Have had a meal or several over the years. This location is literally feet away from the Woodley Park metro. For convenience that's a big plus. read more

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All the kids got different toys... this has never happened before! We had 10+ items and none were messed up! Customer service was great! Dr. Pepper was delicious. Cafe was clean! Music was great. 5 stars read more

Incredible service for a McDonald's, they brought my order right to me and asked if I wanted any more sauces. Seems to be family run.

Rude customer service me and my wife were treated very rude when ordering and we left upset these employees need customer service training

These poor reviews are ridiculous. This McDonald's is one of the best. It is always extremely clean, the staff is wonderful, kind, and competent, and the food always tastes fresh. The fries are never soggy and always well salted. The fountain soda is not watered down and perfectly effervescent. The burgers are never smooshed and have the appropriate toppings. The nuggets are always crisp but not over cooked. To have such consistency at the volume of customers they have (near the zoo and next to the metro) is a feat. No, there's not a drive-thru, but most city McDonald's don't have one. I have to mention the staff again. They are so professional and clearly take pride in their jobs. I haven't found the same at other locations. Order ahead on the app if you're worried about waiting too long for your food. read more

Do NOT come here if you're thirsty! Water cups are litewally pwohibited hewe. Other than that, timely and consistent.

Came here for a quick, inexpensive brekkie. The $2 sausage egg muffin was a perfect solution, but the lack of complimentary water miffed me, exacerbated by misinformation from staff. The staff who took my order, when I asked for a cup of water, pointed to the soda machine and said "you can get it over there." Seeing there's no cups or water where the staff had pointed, I asked another staff when picking up my order, and was told they don't have water and that they only have bottled water. Not the best last impression, but the muffin was fine. I hope they keep improving...and have complimentary drinking water for customers. read more

McDonald's - Sausage egg muffin - Fast Food Near Me - Washington, DC, District of Columbia

Slow, restrooms are closed, no drive through, no water cups. Wouldn't recommend. Location is convenient but otherwise I would avoid at all costs. read more

I live nearby, and despite higher prices (from inflation and being in DC), this is still the cheapest food near me when using their app. The staff are both kind and competent, and over the year I've lived here (and over 100 orders) they have never gotten an order wrong. read more

Busy basement level McDonald's on Connecticut Avenue near my hotel in Washington D.C. In town for a week - only one visit to McDonald's, and that's because my kids forced the visit on a cold and wet Monday. I hate to give 4 stars, but this particular McDonald's over performed on this particular visit. I ordered 4 Happy Meals - 2 with chicken nuggets and 2 with cheeseburgers - a separate 10 piece chicken nugget meal, and a Southwest burger combo meal. Pour your own drinks - which I did. Cashier offered me a soda carrier for them. As for the meals, the Happy Meals had both french fries and Go-Gurt, when it's normally one or the other. Plenty of condiments and napkins in my bag. Polite and friendly service. Fast moving line and fast completion of my order upon placing it. No issues, with the exception of a couple of homeless individuals outside the upstairs door. William E. Lewis Jr. Fort Lauderdale, Florida. read more

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Worst Mc donalds in DC. The customer service is awful, they do not care about what you order they just give you what they want to in your order. When I spoke to the lady she gave me an attitude and told me "oh well". I found a piece of hair in my chicken nuggets and the workers just laughed instead of helping me. DO NOT COME HERE IF YOU WANT ACTUAL FOOD!! I'm so sick of rude people I literally just wanted my food. read more

I went there on 1/16 and ordered a quarter pounder and fires via the kiosk. After waiting for 10 minutes my had not provided. I went to the counter and was told that the kiosk orders take longer and that I would need to wait. As I was pressed for time, I asked to cancel the order and be given a refund - they said orders made through the kiosk cannot be cancelled or refunded. So they effectively stole my money. read more

Customer service is by far the worst The Sunday manager was very disrespectful And was not respectful . She needs to be fired read more

The service is great, the food is hot, this location is very clean. Best McDonald's experience in DC.

It's McDonalds. Face it. We shouldn't be here, but you know that, and I know that, and we obviously do not seem to care. Now that we've gotten that out of the way, and accepted that we've decided to eat meal loaded with fat, grease and calories, let's evaluate the quality of said unhealthy meal. First of all, this place is clean and they keep non-customers away. Now, the service may be a bit on the slow side, but it's because they appear to make the food to order (aka it's hot). That's a good thing! When you're eating things you shouldn't, you want it to count, so the food should be hot. Also, the condiments (with cups and lids), napkins, straws, etc., are all still self-serve, a growing rarity in DC. I appreciate that as well. If you're looking for traditional unhealthy McDonalds fair, I'd recommend this location. I'm sure they have salads as well, but who goes to McDonalds for their salads?! Not I! read more

McDonald's - It's clean inside - Fast Food Near Me - Washington, DC, District of Columbia

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I've been a McDonald's customer in the DC area for nearly 30 years, and almost always use the toilet facilities to wash my hands before eating. it's a shame that mcdonald's in connecticut ave, nw, washington, d.c. requiring customers to pay 25 cents to use the toilet. read more

DO NOT EAT HERE!!! We picked up lunch here today and when I bit into a nugget it was mushy. I instantly spit it out and realized it was RAW CHICKEN!! To make it worse, I got the nuggets with their mighty kids meal - so they're serving kids RAW CHICKEN!!! AGAIN, DO NOT EAT HERE!!! read more

McDonald's - Raw chicken in kids meal - DO NOT EAT HERE!! - Fast Food Near Me - Washington, DC, District of Columbia

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6:15 am and the customer service is bad. The employees walk away from the counter when people approach and the Manager has a attitude. I'm a bus operator and have a 10 minute layover and it takes 15 minutes just to get a #2 breakfast meal. Every morning it's the same thing. Same person. They gather in the back and just look at you. read more

Despite I'm not a person who would yelp about certain businesses, especially not a McDonald's where I usually just grab a morning coffee-it came to the point that I had to. Rude rude rude staff with a zero training and zero English skills, not being able to take a simple order of one coffee or an ice-cream correctly. Don't ever expect from them to apologize for their mistakes and for keeping you waiting for ever. I had issues multiple times, if not every time I was there. No manners at all, speaking extremely rudely and inappropriate about customers in front of them- surprise, but you are not the only one who can speak Spanish... If you are a customer and reading this, please avoid that place if you don't want to have a bad day. If you are a manager, please consider who are your employees. Maybe it's time to switch from people to machines at this location as well as it works at many others! read more

Popped in to grab fries and a sundae.. I was told that they had no ice cream. What is is with McDonald's locations with ice cream machines on the fritz! The fries were not hot so a total bust! oh well.... read more

I bought multiple meals but was told I was not allowed to use the bathroom because it was 8pm and the bathroom wasn't allowed to be used at that time. I asked to pay them more just to use it but was told no. I asked why and the only answer they could give me was that it was 8pm... horrible service. I will not return read more

This is the worst M we ever went. They will charge you for water and then told us no cup water, you have to pay. Very stingy on everything and staff are rude. Barely speak English. And also more expensive than other M. read more

Waited at the counter for two minutes while cashier finished eating her own burger and chatting with the cook. Order took a while even with only 1 other person waiting on food. I won't be back. read more

It's too busy of a store to be chronically understaffed and slow. They were also out of milkshakes the one night I went recently.

What can I say? It's a pretty average McDonald's in most respects. But I will mention some locational idiosyncracies. The McDonald's is in a basement below the CVS. Although there is an elevator somewhere, most of the many families and their strollers that use this particular McDonald's as basecamp before their trek to the National Zoo always have trouble finding it and end up clogging the stairs. read more

This may be the first time I have given a McDonald's four stars but I have a good reason. It is right next to the Metro, it retains the dollar menu (a lot of stores close to major attractions inflate prices) and the service is actually very good. It is located in the basement of I believe a dentist office or something but the odd location actually makes the place that much more interesting. There is remarkably a decent amount of seating considering this is a mini-location tucked underground. Save yourself a lot of money and just head over here from the Zoo to avoid overpriced Zoo food (don't worry its a downhill walk). read more

I emailed the corporate office about the restroom issue and they responded saying that there is a problem with homeless people and others causing vandalism in the restrooms, thus the reasoning for paying. They said that customers who purchase food items can obtain a key from an employee to enter without having to pay. Good to know for next time. Review gets bumped up to 3 stars because of their kind response and explanation. read more

Pretty amateur McDonalds. Good was ight, not spectacular mcds. Cashiers were kinda rude, but got the job done. Is a sufficient McDonalds, but don't expect a great experience. read more

Needed a place to grab a quick bite to eat and rest for a few moments after an epic trek involving trains, cabs, buses, and lots of walking. Alas, this place turned out to be the site of quite possibly the most lackadaisical McD's employee I've seen in my long experience with McD's locations across the country. I specifically ordered a medium frozen strawberry lemonade, but somehow that got inputted into the system as a large smoothie of some kind. When I mentioned this to the guy behind the counter, he said "It's the same price." I mentioned how that was clearly not the case ($1+ difference), but at this point he had moseyed away to ignore me by becoming fascinated with a fly on the wall. Ended up with the cheaper lemonade at the price of the smoothie. When my order was finally ready, the same dude tried to dump it off on me and break away, but I asked him for a sauce, which elicited a deep sigh. In response to my thank you for his efforts, he just rolled his eyes. I know he may have been having a bad day, but overcharging customers and then acting like a jerk is a bit too much. Sandwich was horrible - in the past the "Southern Style" chicken sandwiches meant that there was a bit of frying going on, but this tasted like they took a grilled chicken patty and added bread crumbs to it. I'd avoid this place if you had any amount of say in the matter. read more

No, no no. Just keep walking and go eat somewhere else. Too slow service, one cashier with a line of 10 people, and homeless people hanging out at tables that people eat at like its home. Bye. read more

On Memorial Day I had to go to Kennedy Center. Since I was near the Woodley Park Metro, I stopped in here before that to grab a quick snack around 5:45 Pm. I ordered the spicy McChicken sandwich, nothing else. For some reason this took a while. After 10 minutes I was asked what I was waiting for. After the person asked me the question he went to the kitchen to see what was taking so long. I got my sandwich about 5 minutes after that. The hot and spicy part must have been in the breading or seasoning before it was breaded because there was just lettuce, tomato, and mayonnaise. read more

McDonald's - hot and spicy McChicken - Fast Food Near Me - Washington, DC, District of Columbia

I wish I could give a 0 star rating. I have never experienced such horrendous customer service. Wow. My family and I decided to stop in to redeem fries with a survey coupon- the same surveys that are printed on McDonald's receipts across the country. Not only were we told that our coupons were not redeemable there (even though a quick call to corporate proved otherwise), not only were we laughed at by the lady behind the counter, not only were we ignored by the employees when we asked to speak to the manager, but we also had the police called on us. Really? No shouting. No making a scene. No disorderly conduct on our part. I guess our quiet demeanor was threatening. I would like to believe it wasn't racially motivated, despite other patrons saying it was. I'm really disappointed. I just wanted medium fries. Oh, by the way, the lady that refused to let us speak to the manager... she's the manager. Way to deflect. Great leadership ma'am. read more

Husband and I had breakfast in the location early one morning. It was served very fast and taste like Mc Donald's breakfast, nothing special. It was extremely packed and hard to find a seat but I'm sure it's because it was peak blooms and the parade. The location is very very hot inside considering it was hot outside. The restrooms were free to use this time but there is a coin slot for them. read more

How much can one say about a McDonald's? My friend and I were looking for a place to eat a quick breakfast in the area at 8am on a Sunday, and absolutely everywhere was closed. So we had to turn here. I never eat at McDonald's, but we literally weren't going to eat until that night, so desperate times call for desperate measures. The service was surprisingly fast and efficient for the large number of people in the same situation as us (it was the weekend of a huge convention.) There was a huge seating area; larger than I've ever seen in any McDonald's before. Food was McDonald's quality, but what else would you expect? read more

They are absolutely the worst McDonald's in the whole city! They are very unprofessional and rude. They should definitely close this location or restaff all the employees, IMMEDIATELY! read more

The restaurant was clean. There was no line. I was feeling unwell, and it must have shown, because the counter hostess brought each of my items to my table. The employees were helpful and polite. I had my usual - 2 sausage burritos, a Diet Coke, and an ice cream cone. It was all good. read more

McDonald's - Fast Food Near Me - Washington, DC, District of Columbia

Stopped before the zoo had a double stroller the elevator to access did not work, get down to the basement to find the sodas were out, had to get a water bottle and got a drink up-charge. Bought my son a milk and it was bad and had solidified. Very bad way to start the day at the zoo. read more

The people here are actually ...Idiots. I've never left a rating for a fast food place before. But the incompetence at this location...It's astounding. read more