Before this was the best location, now it's so shitty. Cashiers that are taking our orders are fine, they always get my order correct but when it comes to getting my actual food, NOPE. Fries are always plain, no salt and I like my fries with salt. Even if I say extra salt cause I know they never put salt, it's still plain. Just recently I went and they had me wait on the side cause they were waiting on my fries, I finally get my food and my fries is almost cold tf?! Sometimes when I go through they don't even get my food order correct, I'm either missing something or got a whole different food item SMH..DO BETTER!!! read more

It's a sunny Saturday morning in Hawaii. This location is right across from the beaches. We stopped here for an Oatmeal on our way to the beach. The drive thru was wrapped so I thought it would be faster to go inside. Not Even! The manager, bless her heart was bagging for the Dt- screen full 12 plus orders as well as bagging for Front counter- 10 plus orders. I only got an Oatmeal, plain no fruits. After watching Elijah take 3 more customers after me. He steps over and continues to wipe trays as all of us are standing and awaiting our orders. My beliefs went from customer to management real quick. I stepped over and asked Elijah why he would be cleaning trays with all of us standing. He should be helping his manager service us. Elijah said that it's not his job to do that. He's only to take orders and clean trays. I stepped back and awaited to see what would happen next. After 15 min, I called John and told him that I wasn't lost in space but I really wanted this Oatmeal so please bare with me. More customers came in. We're all still awaiting. Last guy ordered 1 large black coffee and the young man didn't even fix it. At this moment, I had enough. I asked them how long does it take to get a plain Oatmeal. Then I got serviced. Not before I offered some coaching to the manager. As to what she could have young Elijah do to help her provide better service to others. Luckily, Elijah was assisting customers as I walked away. Our staff will only do what we as Management allow or ask them to do. As a Food Service Provider, it is our job to provide customers with Fast, Friendly and Quailty Service. No matter how many times I try to remove this hat on my day off to enjoy this thing we call life. This happens. Now it's Beach Time!!!! Mahalo read more

McDonald's - Fast Food Near Me - Waianae, Hawaii

Today was beyond ridiculous. First off the line for drive thru was crazy bad (8 cars before the menu board) so I opted to walk in. We get inside where the line has 7 people waiting in line to order and many more waiting, I decided to lessen their load and ordered off automated board. As we're all waiting a fight breaks out with employees in the back. (*no big deal) long story short 17min later my order number was finally called, I walked up to get order and it's WRONG not only are they missing three things plus any sauces for nuggets, they failed to make special request, and also forgot toys in happy meals. I'm beyond irritated by this point 33 min from time of order till I walked out still missing items. BE BETTER NANAKULI! read more

If I could give no starts I would! Didn't even order much. Buns are hard, patties burnt/hard/dry, missing our add on mushrooms that we paid for, our chocolate milk for our kids meals, and the service is HORRIBLE. Waited almost 30 minutes at the pick up window plus another 10 minutes in a parking stall just to come home and still have our offer wrong! The young girl that brought our order to us walked slower than a damn snail and looked very unhappy to be there. Unbelievable. NEVER AGAIN. I do plan on calling In the morning to complain and have a chat with corporate. OMFG! We just found hair in our food too! I am livid read more

McDonald's - Hair that my cousin found in the burger while eating it! DISGUSTING!! DO NOT EAT HERE!! - Fast Food Near Me - Waianae, Hawaii

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I just placed an order; the same order I always get and they clearly have a deaf old lady in drive thru because she completely left off my burger after repeating the order correctly. This place needs to train their employees better especially during peak times such as this. No one wants to sit in drive thru to find out their order was taken wrong. It's like this location is leaving something you were charged for out of your order or inaccurately placing your order. read more

Took about 25 minutes for me to receive my McDouble meal with 4 piece chicken nuggets. There were other cars waiting for their food in the parking lot. EXTREMELY SLOW read more

This place made me clean my own table. Literally. That's just crap and bull shit but oh well. No they wasn't busy and that's the fucked up thing about it! So I wiped all the tables on one half of the room! How do you make your customers clean their own table?? This McDonald's sucks balls! read more

Absolutely the WORST McDonalds I have ever been to in my life. I've live down this side for a little over ten years and for the past ten years they have been consistently shitty. I don't think it's possible to eat here without a long wait or them getting your order wrong. read more

By far the worse McDonald's ever. Yall need all new people. Literally 2 lanes open and only one intercom on have 3 people waiting on ordering with no one there. Get yalls head out of your asses read more

It's a hit or miss. Usually it's a miss. As one of the only fast food restaurants (KFC is two minutes away) it's the only place you'll probably get food that's familiar because everything else is just too far. This McDonalds is in the same lot as Sac N Save, the only grocery store until you hit Tamuras in Waianae. That means that there's a ton of parking in its surrounding area. Even the drive thru has two lanes to order. In the morning there their regular old folks who come in to enjoy their coffee and egg me muffins. In the afternoons it's probably filled with students hanging out or with their parents eating. At night, well who's there may be a surprise. Lol The Nanakuli McDonalds hires a lot of students who need jobs so they can spend it on Friday or Saturday nights out with their friends. So they call off. Minus one star. That means their production becomes slow and you're waiting for your fast food to become slow food. Minus one star. So, I warned you. That doesn't mean that they're not all genuine, the older workers and the managers, are very respectful and you can definitely see how hard they work, picking up the slack of the millennials (minus one star) and they have a relationship with the regulars here at McDonalds. The food? This is McDonalds. In Hawaii. So you can expect deliciously fried taro pies and hot greasy Portuguese sausage, egg, and rice. So stop by because there's not much you can get that takes you through drive thru for a few miles out. Also you can expect small talk from locals, like the older uncle who gave a me a speech on how social media used to be bad and now they have jobs for it that probably don't make much. Okay uncle. God speed. read more

I dont know if its because I came at 9pm but this place was ridiculous... My boyfriend and I came here for a pit stop on our way to Makaha Resort... We were standing in line, waiting to place our order, and the workers move so slow!!! I dont know if ALL of them were new or what.. There was about 6-7 workers in the back and yet the cashiers still had to grab all the food for the orders.. When it was finally our turn to order.. The girl looked like she could be doing something more important than helping us.. We asked to cancel one thing on our order and she said she had to start ALL OVER and started pounding on the register. Um, excuse me? Its not like we cancelled our WHOLE order and I've been to other mcdonalds and they do NOT have to start all over if you want to remove one item from your order.. From that point on, her attitude was even worse then it was when we first started, but hey, kill them with sweetness. The wait for our food was ridiculous. For Chicken Mcnuggets and fries we had to wait ten minutes. What the flip?? By that time, the girl that took our order was moving really slow, slow enough that there was a long line of people wanting to order.. The manager working was too busy talking to her friend and giving her free food that she didn't bother to take orders either. Food... WAS HORRIBLE. I expected my food to be hot but it was cold and soggy. Not to mention that that was my only meal for the day (it was a very busy day) so I pretty much wanted to cry for eating such crappy food. read more

Sorry but this place only deserves 2 stars. Today I went here to buy me some chicken nuggets and I ended up paying for a Filet-O-Fish instead, thank goodness they didn't charge me! The workers during the day do a terrible job and some of them give you attitude! Every time I go here I only have a problem with my order during the day because they intend to get my order wrong and sometimes forget to charge me with something. They work to slow and I'm surprised the managers don't care how they're are working, they always want their workers to rush the customers order so they can move on to the next one and to be honest I see a lot of customers complaining how they forget something in their order. Other than that I only like the night/grave shift workers here! Other McDonalds's restaurants I never have this problem. read more

McDonald's - Double drive-thru! - Fast Food Near Me - Waianae, Hawaii

I passed by around 330ish.....so its well after the lunch rush but there was still a line for the drive thru. I decided to take the left lane drive thru, and it turns out that I chose the wrong one. I dont understand why there are 2 drive thru lanes here, yet the right side lane goes faster than the left side. You would think it would take orders for left lane, then right, then left, then right...but NOPE! At one point, 3 cars from the right lane went ahead before 1 car went from the left! Is it confusing? Yes, it is and it shouldnt be! Boo for making everything complicated and take longer than it really is. read more

No stars for this place. Today I ordered a mcteri sandwich, got home and there was no teri sauce on it. Yes a mcteri burger with no mcteri sauce. I drive all the way back there and all they can do is replace my sandwich?! Like people, i paid 100% of my meal, to have to drive back for just my sandwich. That is not 100% customer service. Have you guys even heard of good customer service?! Is "sorry" enough to satify a customer? Nope not me! Mcdonalds makes millions of dollars and they cant even comp 1 meal. You guys just lost a customer. I will drive twice the distance just to go to another mcdonalds. Do not go here! They take long, unorganized, and have no sense of good customer service. If you want good mcdonalds go to Kapolei Mcdonalds in Walmart, they are 10 times better than Nanakuli mcdonalds. read more

We've been waiting in line for FAST food for 20 minutes. This is THEE SLOWEST McDonald's on the island. Get it together guys. Probably won't be returning to this location. read more

Always come back thinking they'll be better but THEY ALWAYS GET THE ORDERS WRONG! Without fail!!!!

This one is not going to be to long ... I got star for them .. but 3 words ... BLESS THEY SOUL!!!! Them poor folks in this particular McDonald's don't have a clue... I'm not even going to mention that I'm a ... correction .. I was a loyal McDonald's fan .. but this McDonald's just ruined everything.. I get angry just looking at McDonald's. I moved near this McDonald's.. I gave them every chance that I had left .. I even borrowed a few chances to give them .. they just can't get orders right .. I go to McDonald's at least 3 times a week . I've been living here close to a year . My order was only right twice ..but the pop was watered down. And the mobile order app throw the whole app away . I had my phone in my hand plenty times. Showing them the code .. giving them my phone ... they can never seem to find it when u get there ..then they wanna try to re-ring your order up on their register .. therefore u can't get the mobile discounts .. I can proudly say I deleted the app .. goodbye McDonald's.. hello Jack -in -the- box read more

Junk service... cashier took my order helped others, got their orders andI'm still waiting... what's up with that.... poor customer service. Old man!!! read more

I've been to various McDonald's here on the island the 5 years I've been living here. Honestly the worst one by far is Kapolei McDonald's in longs shopping center. But, I've read all the reviews for Nanakuli McDonald's and waz surprised by all the negative comments. I've NEVER had a problem here. The staff is always friendly and I'll admit sometimes there can be a wait, but I too work in the food industry, so I know exactly how that can go. Nanakuli McDonald's is the best! read more

Worst one I've been and I've been to the ones in other countries too. Busy breakfast time and they had one register open. They had plenty of people running around. Finally they open another but still took forever to get our food. Though we said eat in, they had everything in one bag so we had smashed burritos, they forgot my water and they gave us super crispy hash browns, burnt that looked like it was left frying in the basket for days with hundred year old oil. Pic attached. Terrible... read more

McDonald's - Fast Food Near Me - Waianae, Hawaii

I don't know if the time of day plays a part in the wait but we spent over 30 minutes in the drive thru on a Sunday afternoon at 2:00. This location has two ordering lines. I'm not confident saying this helps. The service here is extremely slow. By the time we get our order the ice is melted in our drinks, the fries are cold and stale and the ice cream is melted like a milkshake. On top of this I ask them to give us freshly made products which takes longer! I'm over Mcdonalds........ read more

I'm usually pretty satisfied when i leave McDonald's at this location. But lately I've been going there and they are always out of something. And tonight/morning I stopped by around 2:00am after i got off of work and got a slushie . When I received my order my cup wasn't even filled all the way. The workers were just playing around. read more

If I could I would give this place a zero. Literally waited for almost an hour to get two of our burgers remade due to it not coming out like how we ordered it. We literally asked for the manager four different times to four different people and no one knew where he was. Once we finally got a hold of the manager which was a guy named "Solo" he had no leadership whatsoever with his workers. He was hiding in the back the whole time while his workers were losing their heads. And instead of making things right and just rush our order, the first thing that came out of his mouth was that he can just cancel our order and refund us our money!!! Really!!! They need to send him back to training or replace him with someone else. After he said that he took off to the back AGAIN!!! There were multiple people who had been parked outside coming in because they've been waiting way longer than us and haven't gotten anything! This manager really needs to learn how to run a store and encourage his workers instead of running away when things get tough and leaving them to fend for theirselves. read more

IF YOU ARE NOT FROM THE WEST SIDE, DO NOT STOP AT THIS LOCATION. If I could give this place 0 stars I would. I'm from waianae side, and It sucks when the people you see everyday around the block have no manners when they're supposed to be in a professional work place. Nanakuli Mcdonals is by far the most rude place out of Waianae, Nanakuli, and all the Kapolei locations. And not to mention there have been a couple incidents of racism from this place. My husband is black, and for some reason when we go through the drive through, the person on the intercom sounds bored, but decent, right up until we get to the window and they see that he is black. Then the whole decent act is thrown out the window. No manners. No class, and definitely NOT PROFESSIONAL. Happened multiple times. So now, we no longer go there. read more

Terrible service. Placed a mobile order for curbside pickup, waited 20 minutes and no one came out, walked in and our order was on the side while employees were talking story. Will not be returning. read more

Very Delicious Guava Pie next time i will be trying it with Ice cream to even out the sweetness of the guava very tasty. I recommend if you have not tried it to do so you will enjoy it. Don't forget to download the app for deals. Its worth having read more

I wish I could give 0 stars. Ordered local delux platter 20 minutes ago and still waiting for it. Homeless people roam the facility stinking up the place. The worst part is that the food was out 19 minutes ago and waiting to be handed over. Drinks are not fully topped. Just horrible service here. read more

I ordered my usual, grilled onion cheddar but there was no cheese, I had no ice in my drink and my fries tasted stale.. My food took forever to come out and I was the only one that ordered.. let's not forget that the last time I came in there, all the staff in the front stopped and stared at me like I was about to take all them Damn food.. I worked for a fast food restaurant and it don't take THAT long to have a small order ready.. Some of the staff have a very bad attitude.. my husband asked politely for a,refill and the lady was quite happy talking,to another customer but gave my husband the stinkest look. Such bad customer service... read more

If I could give a no stars I would because I sat in Nanakuli McDonald's for 15 minutes for fresh fries, when I started eating them they were warm and stale so when I called they tried to tell me that my fries were fresh. I worked in a food restaurant for 8 years I know what sitting under the heater fries taste like ! If you guys get mad because you couldn't get it right in the first time then don't bother even working ! read more

LOVE their coffee! Reasonably priced iced coffee drinks. As long as you don't go during their peak times of B, L or Dinner (avoiding the crowds). read more

I really like the double drive thru. I'm not a person that likes drive thru but its nice.

If I could give a negative stars i would this place is fucking trash they have meth addicts working here we made our order and got our receipt at 1129am it's 1200pm and we have not gotten our order yet the manager is just standing around not doing anything they have methed our trannies walking In and around the restaurant it smells like it hasn't showered and smells like shit the guy taking orders does not know what it it's he's doing this place is should be shut down horrible customer service! -5 stars to this McDonald's read more

Although we love McDonald's ..today at the nanakuli McDonald's we had the worst experience of customer service. First,the way the lady stacked our food wasn't steady and our food almost fell, while I was worried about dropping food our drink fell off the tray and all over the table and floor and no one offered to help clean it.. My fiancée who is a wheelchair has to assist me in cleaning the table, chairs and floor. There was a worker on his break I guess and he didn't even offer to help us. I mean isn't that customer service. I've work in the food industry for about 3 years and I know that if you paying customers in need of help you help them regardless if you're on your break or not.. Again I rate this store based in CUSTOMER SERVICE. I THINK THEY NEED TRAINING IN CUSTOMER SERVICE AGAIN... read more

Slow ass service.... inconsiderate employees. Dirty bathrooms. ...it seems that they care to the drive through window.... food is cold..

Place was busy but it was so cool to see the Store Manager come out and bought our food to us. She was very kind and made us feel so welcomed. I was so taken by her kindness and professionalism that prompted me to write this. Thank you read more

One of the most annoying places ever. EVERY SINGLE TIME I come here, I leave missing an I item I paid for. Sometimes after a long day and night of work it's the only place open quick it to get my food.nimnsick if always having to drive back or make a call. SMH. Get it together guys. This isn't really a good look for the place. And can I just say that before I even forget, that sometimes there's a Samoan boy who works the window and he is really rude and unprofessional. He told me one time that my card declined. And when I responded in shock knowing I just got paid. He cockily says. "NAH JUST KIDDING". Super rude and super lazy. He should not be working the window at all. I was afraid of what he might even do to my food seeing as though he immediately came of in a bad way. And he needs to be demoted. read more

I went to mcdonald's drive thru today. They can't even get my order right. They are so dumb. On the receipt the order was right and even when they repeated it to me but when i got home look in the bag the order was wrong. wish i could give them zero stars! read more

Came home, relaxed and settled. My boyfriend took one bite of his cheeseburger and spit it back out. He ordered a the #2 both cheeseburgers no pickles, no onions. What do we get?! 2 cheeseburgers plain, only Mac sauce. Now we have to get walk back downstairs to truck and drive back to MCDonalds. The girl who took our order was great because she got our order correct. Fix this issue!!!!!! Btw. This McDonalds deserves 0 stars read more

Went drive thru.long wait. They were out of over cream.I waited in the parking lot for my order for aprox 15-20 mins. Then they bring out my order and it was someone elses. I come here all the time it seems like nothing changes. Or I jus hae bad luck when I come. Here. I give 5 star for the manager giving me the apple pie fron the wrong order the they 1st gave me. read more

They need to beef up there customer service, for instance we're the ones buying the food which means we're the ones paying you. Also they need to the know meaning of temperature danger zone, which means you "cannot" put cold products in the same package as hot products. Come on guys step up your game. #Mcfail read more