The only reason they get two stars is because I love their tiny tacos and egg rolls. I placed at order at 20:42. My email gave me a time pick up of 20:47. 20 minutes passed, other patrons came, ordered their food and received their meals. At 21:08 I asked how much longer it would be for my order and the cashier asked my name and checked her screen. She told the crew "Kristin is here for her order." I've been waiting her. First sitting. Then standing. Then getting irritated watching other people have their orders fulfilled so quickly. It took another 10 minutes for my order. They forgot a soda, a hash brown, and the egg roll sauce. And let's be honest they forgot me, waiting. The inside has sparse seating and isn't very inviting. read more

Jack in the Box - Empty seating area - Fast Food Near Me - Waianae, Hawaii

One of the worse Jack in the box I ever went to! Ordered egg rolls bite into the egg rolls it was still cold. Not to mention worker advised no fried food was available at 11:30pm this is the first time I've ever heard that from a Jack in the box. read more

Seriously Waianae Jack in the box needs help. I like their curly fries n chicken sandwich BUT service sucks. They take forever to fill orders, they're out of ice or hot sauce for tacos....its always something. Change management, hire more workers, idk but do better pls. read more

Ordered from DoorDash during mid morning. Our poor DoorDash driver has been sitting there for about half an hour still waiting for our small order. This place is so bad. I tried calling them and their number is disconnected. read more

Love Jack in the Box! This location here in Waianae is always on it. We've eaten here a few times this month and we've never been disappointed. The Staff is friendly and welcoming. The dining area is clean and orderly. read more

I always have to drive to the one in Kapolei cause this one is not it. The staff seem unfriendly and impatient, my order is never right, food is not fresh or something is always missing. I don't like to be one to nag but there seriously needs to be improvements on food quality and service. read more

If I could give 0 stars I would! They suck ! They always don't have anything on the menu! I stooped by lastnight and they only was serving fries and drinks no wedges with cheese because that was out.Today went there for egg rolls that was out. Smh step it up Jack's! read more

Shittiest jack in the box. Laziest workers. Always one problem after another. Only serving soft drinks at 9p at night. Only accepting card in the middle of the day. Came here at 10p one time and they said, "they're close right now" ridiculous. Shittiest jacks with the worst service. And the food is always hit or miss. 24/7 my ass. read more

I walked in this morning and was greeted immediately. A young tall woman who was named Lexi, as I read from her tag, took my order and had recommended I get a Jacks Munchie Meal instead of ordering items separately which came out cheaper and i had lots of food! The fries were fresh and the meal itself was great! Will be coming back for more!! read more

Started liking their Spicy chicken burger but it's a crap shoot, excellent one visit and the worst the next. Decided just to avoid the place completely, consistently would be great and it just doesn't look like it's going to happen! read more

Came here again and this time it was a hit. My kids chicken strips meal was awesome. The chicken was fried great and lots of meat to it. I ordered a jack wrap and that fried chicken strip was also very good. Also came here on a weekday during lunch hour and went thru the drive thru, it only took 10min which is a lot faster than other times I've come. read more

It's not fast food here ...more like slow food! We have been in line for over 40 minutes and only now placed our order! They need to do better. I don't know if they are short staffed or what but this is way way too long to be waiting. It was almost an hour to get our food and the offered no explanation ... just a sorry for the wait! read more

I'm 50/50 about this location. There are good days when everything is nice, hot, and correct; and then there are days when everything will go wrong. I've had food missing, burnt food, undercooked food, incredibly long wait times, and the list goes on. It's been tougher since the start of the pandemic because there was no indoor dining so you'd only find out once you got home. They have limited seating available so you could eat inside if you're lucky. My best advice is to walk in and order to go. The drive thru is too hit or miss for my taste. read more

Jack in the Box - Fast Food Near Me - Waianae, Hawaii

I will never ever go there again. Walked in to order, they had signs that stated only kiosk is open to take order, no cashier. I said I have a mid-week coupon, will that be excepted, they No, I would have to go through the drive thru in order to use my coupon. Got to the windows to pay, I presented my coupon. Cashier didn't no how to key in the coupon on the register, she proceed to call her manager on duty to assist her, took the manager ten minutes to figure it out, with no success, instead the manager explained to me, she makes the cashier tell me, the coupon is valid and not expired. It's their register, maybe I can use it next time at another jack in a box. I should have left right there, but I was craving for there burger, so I paid the regular price, which was a jumbo jack burger regular fries with a fruit punch for my drink. Got home, my fruit punch tasted like water only, the burger was okay, but cold. Mind you I was there in the drive thru from putting in my order and then waiting for my order a good half an hour. I will never go to that location ever again! What a waste of space in Waianae, should have put Zippy's there! read more

Jack's new fish sandwich completely sucks. The fish is burnt and oily. And the lettuce is brown black complete garbage. read more

Jack in the Box - Fast Food Near Me - Waianae, Hawaii

So far whenever we go to this location there's always an excuse and poor service. Many times we were told the grills were down or they don't have something to be made but as we pass the drive-thru window we see them on their phones or sitting around laughing. The workers there don't even care to listen to what we order even though we repeat ourselves multiple times and somehow we end up with the wrong order still. Think of getting new hires! read more

the lady with the mustache was very rude and didn't even give me the correct order! this is the third time this happened. i was waiting in line for nearly an hour just to get the wrong order, what the hell? read more

Last time I ordered here, we were 5 very hungry people. No one cared what I ordered as long as I get something delicious, and the meal included a dessert. Jack's Cheesecake takes the cake, so that covers that. It's light, containerized to preserve presentation to go along with everything else awesome that it is: light and not filling; not too sweet, and as to protocol, Jack's is GREAT at serving the COLD items last... Meanwhile, I never had a Jack's hot sandwich before. I just like Salads! But... someone twisted my arm to "just once, taste one bite of this Chicken sandwich!" Yep. I hate it when my husband is right. Thanks, Jack! read more

Get workers leaving and sitting outside while there's a LONG line of customers! Working the food industry, ive never have any coworker leave when their shift is pau and not help out when it's busy asf! LOSE MONEY WAIANAE! read more

Again negative stars. I orders on ubereats and how convenient that they forgot my straws, buttermilk for the jalapeño poppers and napkin. I know the driver just pick up the food and go but for the employees to pack it with no thoughts what so ever is mind blown. I knew something would be wrong when I opened my package. I guess I'll just dip my jalapeño in air. read more

Jack in the Box - Fast Food Near Me - Waianae, Hawaii

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Terrible. They are consistently always out of the things we want (like jalapeño poppers, egg rolls, oreo shakes, curly fries). The last 4 or 5 times i went there, they were out of at least 1 or more of them. On Friday, We ordered delivery, and they charged us, then canceled the order, then changed the status to completed. They don't even have a working phone for the store (808-668-2164 is disconnected), so I couldn't even call them to find out what happened. This specific Jack in the Box in Waianae is the worst I've ever been to and is the reason I don't ever go to any Jack in the Box at all anymore. I wouldn't have even bothered trying them again this last time, but my in-laws wanted food from there 0 out of 5 stars. They deserve a negative score.. read more

No ice and food was cold. I thought they do t make it until you order it? I used to work at Jack in the box when I was a teen and food quality was way better than this location. read more

Jack in the Box - Old food right after we ordered it. Not even 5 mins after leaving the drive through. Spent around $40 for poor quality food. - Fast Food Near Me - Waianae, Hawaii

Jack in the Box sits on the corner of a very busy street in Waianae. I checked in here because of the beautiful street art fronting this location. I felt it was worth highlighting the beautiful art that someone took the time to brighten up the corner of the street. I think this type of art really adds to the community in a positive way. Watch for this special electric box on the corner of Jack in the box in Waianae and it will make you smile read more

Jack in the Box - Beautiful art work on electrical box in front of Jack in the Box, Waianae - Fast Food Near Me - Waianae, Hawaii

If I could, I would give this 0 stars! Absolutely revolted by what happened earlier this morning. My parents went to buy a late night snack at roughly around 2/2:30 AM & I wanted a grilled chicken salad. When I was pulling apart the chicken, it was half cooked and rubbery. The egg rolls that we had were also cold and was drenched in oil. My father and I went back to Jack's around 3:11 AM. I ordered a crispy chicken club salad instead. The girl gave me the salad and I double checked the chicken before we left. It was nice and hot and crispy on the outside, but on the inside, it was COMPLETELY COLD! I told her nicely "excuse me miss, but the chicken is cold and not cooked" and she threw back attitude and said that "I just cooked it". I asked to speak with her manager, and her manager approached my father and I without a mask on and she didn't even have the audacity to apologize for what happened. I know the names of those involved and I have already contacted corporate. We ended up getting a refund because my whole appetite was ruined! The reason that I am very upset is because I'm 3 months pregnant and those workers were going to feed me and my unborn child uncooked chicken, TWICE!!!! I could've simply had food poisoning or salmonella and I could've easily gotten a miscarriage. And then I would've sued this place. Absolutely disgusted this morning!!! read more

Jack in the Box - The rubbery, half-cooked grilled chicken that was very tough to pull apart and the salad. - Fast Food Near Me - Waianae, Hawaii

This was a really disappointment. I was really looking forward to trying this my entire trip but it was a let down. If you are looking for a dilapidated, greasy burger with crappy fake bacon and no vegetables in site with cold fries this would be your spot. Service was slow and unfriendly. read more

Jack in the Box - Fast Food Near Me - Waianae, Hawaii

Horrible food and service. Count your change, double check your receipt ectopic. Took them 4 times to get my order right and after i pay the worker shorts me 16 dollars. When i ask her for receipt she ask for the change she gave me back then says sorry i think i sorted you...GTFO read more

Quality of food went down hill at this location. Tacos shitty and burgers ‍ are terrible..fries are soggy....

I know fast food isn't the greatest customer service but if a customer is in the drive thru, asks the drive thru worker for sauce, and that worker assured that sauce is in the bag, you would believe her. NOPE!! I don't know why I keep believing these idiots. Got home and sauce WAS NOT in the bag. The sauce for the egg rolls were. But there was no buttermilk for the chicken strips. Manager at Waianae Jack in the box. TRAIN YOUR PEOPLE TO JUST GIVE THE EXTRA 2. Especially when you see the customer LOOK in the bag then asks for it. read more

Friday, 9.1.2017 We left at 5:40 am and was stuck in horrific Waianae traffic due to an accident that happened at 1:30 am when a truck driver hit a utility pole. Stuck in traffic for 2 entire hour, bumper to bumper traffic, I only moved 1 mile in Waianae. Headed to town, I don't think I can handle the traffic so I made the decision, to head back to our vacation rental. Stuck in 2 hours of traffic, I also had to use the restroom, so as I was driving back, I saw this Jack in The Box location, was on the way to our vacation rental, so I pulled in for bathroom stop and breakfast. This Jack in The Box location is conveniently located on Farrington Hwy, along the bus route. I had no problem entering the premises. Ample parking with ample space for entering and exiting. I normally don't care for eating this type of fast food but today's visit was more of convenience and that my family wanted to try the fried rice, to see if its good. The line was super long that morning, everyone had the same idea, My impression is that Jack in The Box's staff wasn't prepared for the huge crowd due to the accident. I was lucky that I was the 4th in line, the line got worse, after placing my order. I placed my order with the store manager, 2 side order of friend rice & 2 breakfast platter with an upgrade to fried rice. I waited awhile for my order until I finally received it. There were many customers complaining about the wait for their order. I see that the workers are trying their best with fulfilling everyone's order but when I received my order I didn't bother to make a complaint. Our orders looked good, looked promising, but it wasn't as pictured. One complaint was that since they rushed our orders, our fried rice bowl and platter didn't looked like the picture at all. Both bowls of fried rice wasn't filled to the top, the fried rice on the breakfast platter was not completely filled. I didn't bother to inform the manager, because the fried rice was so plain, did not have taste. It saved us from eating any more. It seems like they were so rushed and busy the workers missed the seasoning. As I asked my family how was the fried rice, my other half said Id give it a 2 out of 4, the kids said it was ok. I am not sure if its just the Waianae location, but I do not recommend. Save your money and make your own fried rice or buy it elsewhere. I was hesitant on ordering the fried rice when my other half mentioned he wanted to try it. Now we all know. Besides our order, I enjoyed the atmosphere of this Jack In The Box. The dining room is spacious. We quickly ate and left to enjoy the rest of our day. Thank you Jack, next time, no fried rice for my family, but we will order something that Jack makes best. #80/100 for 2017 read more

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They always screw up my orders, slow, over cooked curly fries and cold food. I'm talking about the late night shift crew. Sad service....

I haven't been to many Jack in the Box locations, but wasn't overly impressed by this one. It is located conveniently on the main road. It wasn't busy at all, so we were able to find parking easily. There was no line and we received our food quickly. For fast food, it was pretty good. I ordered a burger with no bun and they offered to wrap it in lettuce, which I appreciated. The parking lot didn't seem super safe. There were quite a few loiterers smoking that came in twice during the time that they were there asking for water and then some condiment packets. The employees seemed annoyed and made a comment suggesting that they came in often asking for handouts. The main reason why my review isn't higher is because of the lack of bathroom cleanliness. It smelled very unpleasantly strong and looked like it hadn't been cleaned in quite a while. read more

Has there been a change? I've been coming to this location for over 7 years. In those 7 years, the customer service and the quality of the food has been consistently poor. But, in the last few weeks I've eaten here and have been very impressed and satisfied with the food and the service. First time in a long while the food has been hot and fresh over several visits. Hopping there has been a change for the better at this location. read more

Yesterday we went to jack in the box to order take out it was slow the person in the front greeted us and we told her we wasn't ready to order yet I needed a few minutes she then went to drive thru to help out a few minutes later she asked if we were ready I said yes we placed our order and asked if our curly fries could be made fresh she said ok I order the 4 pieces chicken tender and my daughter order the double cheese burger. While we waited I looked around and seen that machine dirty not sure what it was and then I took pictures of the wall also looked dirty like it hasn't been cleaned when our order was done we came out went to our car and drove away I then took out my curly fries to eat and low and be hold our fries was cold but I was so hungry I eat it my daughter curly fries was cold as well the only thing was good was my chicken tender and my daughter hamburger read more

Jack in the Box - Fast Food Near Me - Waianae, Hawaii

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Hello. I am not normally one to write a review. But I do have to say. The service/production here has definitely gone down hill in the last few years. I wasn't sure if it's my timing as I come late night/early morning, or this is a constant issue. But after reading other reviews, It's pretty obvious this is on going. I don't come often as the outcome is normally disappointing. I took a chance on my way home after working a late night, at about 4am I thought some egg rolls and jalapeños would hit the spot. As I pulled up, the person over the intercom properly welcomed me and stated they were only serving drinks, no food at the time. How are you a big food establishment that doesn't serve food? I could see if they'd explained they were cleaning the fryer, or out of certain items. But all food?! That wasn't the first time either. It happened a few times before. The last time I attempted to order anything was about 6 months ago. I decided then it was a waste of my time and haven't gone back since. But I thought I'd take a chance, maybe it's gotten better. NOPE! It's always something. The fryer isn't working, there's no specific product and apparently no food at all now. If staffing is an issue. Maybe temporarily cutting the hours and putting proper signage up until that gets resolved would be a better option than having someone waste their time to go through the drive thru only to be told some excuse they don't have anything available. If having product is truly the issue..someone needs to follow up on the person ordering because the company is losing money by constantly not having anything in stock. You're literally paying wages and electricity to not make any sales. read more

Terrible place always gets the orders wrong Worst jack in the box ever and the drive thru is always so long read more

There not open 24-7 And there's nobody in there at 6 AM Worcester dining room supposed to be open? Poor management, that's the problem here the food doesn't even taste the same as other Jack-in-the-Box, read more

This store really needs to shut down! They have VERY POOR customer service, always out of something, forgetting items from your order and a long wait time. It's very disappointing because I use love their food. Jack and the box should be replaced with Zippy's instead. read more

Is there different hours at this Jack's then others? Sign on the door says 6am-10pm but went there at 8pm tonight (Friday) and doors were locked and drive-thru line was full. Tried twice after looking for any signage posted that the dining room was closed, there was none, no one acknowledged someone trying to get in. I can understand if something happened that would cause them to close it early but maybe a sign outside would help. We just left, probably a sign to just go home lol. read more

Why would you give your customers food like this that they pay. Not planning on coming here! Customer service bad I had to ask for a receipt otherwise they wouldn't give it to me. Person taking the order had an attitude and I had to keep repeating my order very dissatisfied read more

Jack in the Box - Stuffed Jalapenos supposed to be 3 pieces, but only was 2 - Fast Food Near Me - Waianae, Hawaii

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Tell me why their sign says open at 6am but it's not and drive thru is 24/7 and it's not. Here are photos of my wait to get breakfast. Get your shit together Jack in the crack. read more

Jack in the Box - The time they open and the time the drive thru is open - Fast Food Near Me - Waianae, Hawaii

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