This is not a food experience review. We made a pit stop to use the restrooms and freshen up a bit before going to a rock and gem show. The facilities were clean and fine. There is construction right by the restaurant so be careful. They have their own parking lot and WiFi. read more

McDonald's - Wall art - Fast Food Near Me - Tucson, Arizona

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This location needs serious improvement. The drive-thru took over 40 minutes, turning what should have been a quick lunch into a frustrating experience. Nobody goes to McDonald's expecting gourmet food, but fast service is the one thing customers should be able to count on. After waiting more than 30 minutes in the drive-thru, my order still wasn't ready at the pickup window, and I was asked to pull into the waiting area. When the food finally came out, it was the wrong order. After two more trips back and forth, I eventually received the correct meal. I genuinely feel for the staff, but the operation here seems poorly managed. Whether it's staffing, training, or organization, something clearly isn't working. Unfortunately, I'll be avoiding this location in the future. read more

McDonald sucks in general but this one is extra bad. Took 25 minutes to get an order of fries and a drink through the drive-through. The fries were old and cold. read more

Do not give your money to this McDonalds location-- Make this unit shutdown. Greasy film on all of the tables. They need to be wiped down with soap for patrons wanting to dine in. Attitude from the manager when I asked her to wipe down my table. I also told the manager on duty that the receipt machine is out of ink. She said they don't work, but that's not accurate-- they do work, they just need an ink cartridge. If you want a breakfast sandwich, you're better off going down the street to Circle K. read more

Staff is rude zero customer service. Always check ur order they always forget something or taste ur drink before leaving. When ordering I really love the "what else" question after every item I'm choosing. I understand employees do that when people are taking forever however it's soooo annoying to make an order and being asked what else??? read more

Machines re broken down . Do not do mobile orders likely missing an item and most likely won't get a refund . Custer service was rude and not helpful reminded me why to choose better fast food that this garbage read more

Always smells like sewage, staff is something else! Floors are slippery and covered in grease. How does this place stay open!!??

The iced tea was full of tea leaves that I consumed before realizing. The dipping sauce was covered in dried sauce. The fountain sprays water out of the sides of the dispenser. The whole restaurant smells of sewage. This place needs a visit from the health department. read more

This place always gets my orders wrong. How hard is it to check what you put in the bag. This seems to happen every time I go, I don't even get picky with my order. Only reason I go cause it's the closest one. Always check your order if you go read more

So, we came in here to make a stop. I decided I wanted to place an order using the mobile order to take advantage of the friday free fries, but, I've never done it that way & so I was trying to ask the workers how to do it & NOBODY knew how to help me! I even asked to speak with a manager and the young guy said he was the manager. Everybody just kept tellin me to go on the app. Its the app, etc. I say, so how the hell do you expect us to use this app if U as employees don't know. His answer was they aren't trained on how to use the app. Then, some other girl came up like she was goin to try & help, but when I told her I was trying to figure out how to do mobile order, she said Oh & turned her back to me!!!! ARE YOU FRICKEN KIDDING ME!!!!! This is THE WORST customer service EVER! Will NEVER come back here again!!! read more

McDonald's - a truck parked in front of a mcdonald's - Fast Food Near Me - Tucson, Arizona

On a road trip we left HIGHWAY 10 in Tucson. Arizona to find this fast food restaurant. We were hungry. I got 2.5 McDoubles. They were tasty. I shared a large Coke with my fellow traveler. She ordered Chicken McNuggets. She shared 1/2. Of one of my McDoubles.. read more

How hard is it to get an order right... you order with a number and still don't get the hash browns... why do you think I am even at a Mac Donald's... the hash browns... you are terrible. read more

Michael M. Say that the staff here was overworked and under paid, I couldn't agree more is quite obvious. However, I didn't have a horrible experience. There are reviews on this McDonald's that state that they get your order wrong. This was helpful to me. I knew to check my order before I left. My order from McDonald's extremely simple so they got it right I didn't have any issues with my order, or with the staff. It's about 6:45 PM there are not too many people at the store now. There was only me, One guy in the drive-through and one guy parked by the drive-through window I guess they needed extra time to finish his order. The experience wasn't bad. read more

McDonald's - Curbside pick up - Fast Food Near Me - Tucson, Arizona

Worst service! Orders are always wrong. Went back to get my order corrected only for it to be wrong AGAIN!...I will never go back. Staff does not care! read more

Food order was correct and the staff are obviously over worked and underpaid. Minus is the fact there are locks on the bathroom doors. Keeping out customers or undesirables? Any McD's that put locks on their doors gets an automatic -1 star. read more

Ok so cash only. Happens. Then no happy meals. Happens. No ice cream. Then they over charged us. This used to be the best McDonald's in town. read more

Bad Bad Bad we had to go back 3 times because they forgot some burgers I can't even believe it

Didn't have half the thIhgs we ordered at 715 in the morning. Of course they only figure this out after we processed the whole ordee and paid. On top of that the person taking orders was pretty incompetent and then rude after that. Must've been hard for him to hear the orders since he had an AirPod in his ear. When you are McDonald's you have it pretty easy. You order food and products to keep your store supplied you take orders you deliver orders. read more

Went there for drive thru and ordered a burger, but surprisingly disappointed with a raw patty. Also had to wait pretty long for my burger. Slow service. read more

No stars this place is trash !!! Rude employees!! Bought a fish sandwich hard as a brick hamburger was not cooked do not come to this place and the fries were old and my granddaughter got food poisoning!! read more

Took 30min to get my Big Mac, store manager needs to make some changes, fast food location should not take this long. Would not recommend

McDonald's is an institution, and probably the best chance for getting late night food is Tucson. I was hungry and luckily it was one of the few places open, where I got the (remix to ignition) Hot and Spicy McChicken! The spice was a delightful kick where it was noticeably different than their normal McChicken and had a little more depth of flavor. Especially for their dollar menu this was a heck of a deal! read more

The lady told me I couldn't use my rewards for a sausage egg McMuffin bcuz I had already ordered the 2 for $4.50 so I said I'll take the 2 for 4.50 & a sausage McMuffin without egg. She then charged me for a full price sandwich WITH EGG. & gives me this bullshit!!! I'm beyond pissed bcuz I didn't even want the sandwich & I paid for it & it's burnt asf!!! read more

McDonald's - a hand holding a sausage sandwich - Fast Food Near Me - Tucson, Arizona

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This is the worst mc Donald's I've ever been to. Expect to wait forever in the drive thru or inside the lobby. Ive waited 15 min for decaf coffee in the drive thru. I've even waited 15 min inside for one mc double on a non busy night. On this visit, I ordered a mocha macchiato. The cashier was having such a hard time with the order. She kept saying, "mocha? Mocha? I don't even have mocha.. I have chocolate drizzle. Yeah. I'll put that." What I got was not a macchiato with chocolate syrup but chocolate pieces like what you would use in a cookie batter. There were a ton in the bottom. It reminded me of boboa tea except it was chocolate and not at all what I ordered. At that point, I had waited too long and I was in a hurry to get out of there. read more

Ordered our food at 1024am & didn't get our food until 1042 & when we did I didn't get what we ordered which was 2 egg&cheese biscuits & a #2. When we got our bag we got 3 sausage egg mcmuffins, the bread was burnt hard on the edges all around & the hash browns were very hard to bite into. This place needs to get their act together if they can't get simple orders right. read more

I think the employees that work there r racist..She didnt take no pride in making sure my order was correct..Wouldnt give them anymore business read more

Manager made a special order of fries for my friend with gluten allergies after she asked about it, since there was no other menu item she could eat. Ordered a coffee for myself and asked for extra whip cream and Carmel. Would have given 5 stars, but the coffee order came out without whip cream & one bathroom was out of toilet paper. Manager did put the whip cream in the coffee & sent some one to restock bathroom. read more

McDonald's - Fast Food Near Me - Tucson, Arizona

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I felt bad because they could have lost their voice calling out to me that my order was ready. But no, I was glued to my phone. They were really nice about it and got me out quick read more

Worst McDonald's in town!! Been here a few times, Not once has there been decent service. No structure or management. Always a shit show!

I ordered using the order machine, my order came out fast, correct and had my extras. The staff that delivered my order, was friendly. The restaurant was busy, 09:23 am, as indicated on my receipt. Loss of two stars, is because, while I was waiting for my order, the lady serving drive through, walked from drive through, across the front counter saying, "what's up with these Bitches not wanting to pull up, this morning!" I found it inappropriate and thankfully, I could see, the five year old boy sitting across from me with his grandfather, did not hear it. read more

I should have know better as this is the 3rd time I have had my order messed up and poorly prepared food. The quality and preparation of the food at this location is terrible. I understand it gets busy however that is no excuse for a poorly made burger no pride in there work at all. I will just stay clear if this location as it continues to do me wrong. My wife then is upset with me as if I made the damn food. I will have to go out of my way to select a different location or just get food from In n Out as they always provide a quality made burger. This location was convenient given my commute home being right off the highway. But enough is enough. If want to not feel robbed DONT GO TO THIS LOCATION. read more

Very kind staff! The food is delicious and the manager was very nice and multitasking amazingly! It took the food around 3 minutes to make, and it's delicious! They really deserve a raise! read more

What the heck Wednesday night at 7:19 and are in the driveway for 20 min waiting for food. Crazy 23 min wait read more

McDonald's - Fast Food Near Me - Tucson, Arizona

Todd R I haven't been to a MacDonalds in many years. I remember they had a good fish sandwich, so I decided to get one. I ordered a fish sandwich and med fries from this location. It came out fast, but the sandwich was cold and the fries were cold also. It ain't what it used to be! Never again! Also rather expensive for what you get nowadays! read more

They say "open 24 hours" yet everytime we go there for a late nights snack they never answer the drive thru. We can see people in there but they just completely ignore us. Tonight they said their systems were shut down, I guess that's better than being ignored. Wish I could give this place 0 stars. read more

This place is THE WORST MCDONALD'S I ever been too. I started a new job down the street from this place and I have been here 6 times. 5 out of the 6 times my food order was wrong. And the only time they did get it right, I had to wait 20 minutes to get the food. Today I figured it would be slow since it's still the holidays, so I went an ordered a double quarter pounder w/ no pickle. When I got my food part of the food receipt label was under the bun and very greasy as if they opened it just to remove the pickle and rushed it, sticking the label under the meat. If that wasn't the worst of it, as I was inspecting it for no pickle, I found a TWIG!!! A freaking twig!! Reina, the only person there that seems to care, brung me another one, unfortunately it wasn't the double I ordered, so I just asked for my money back. I wasn't looking for my money or free meal, I just wanted what I ordered. I ordered an entire value meal and these jerks only returned the burger portion of my money back. Apparently I still on the hook for the cold fries and drink I didn't even get to eat! Forget this place. Lines are long and the service sucks! NEVER GOING BACK AGAIN!!!!!!! read more

If I could give zero stars I would. This store has no customer service skills at ALL. In fact I stood at the front waiting to be acknowledged for 5 minutes. Then I finally had my order taken, I stood there for another 10 to 12 minutes. Watching the employees play on their phones, walk back and forth doing absolutely nothing. I watched the lady on the grill play on her phone, then proceed to grab a pair to wrap a burger. All while not Sanitizing her hands at all. She grabbed lettuce and the salt after having her phone on her hand. Watching employees walk to the back of the store with nothing in hand, then walk to the front with nothing in their hands was not amusing at all. While I stood there waiting. What amazed me the most, is that my bag of food was sitting behind the counter. I was waiting for a drink. That was the worst experience. I'm amazed that McDonald's workers want that $15 an hour. For what? To play on their phone? read more

This is a long review but very necessary. Please read the whole thing. Ide like to start with the customer service. With three small children we often stop by McDonald's as a quick meal and a treat for good behavior. Being the closest to our home the McDonald's on Palo Verde is our go to spot. However the customer service leaves a dry taste in my mouth. The employees are not only rude and mouthy, they speak to their customers with attitude and a condescending tone. They act as though taking an extra minute to order or being a bit indecisive is a major inconvenience to their lives. I've been patronized and talked to like I am a child when asking a question. I've voiced my displeasure when they forget something and they act as though they could care less. Next is the amount of times they forget items. Every time we come to this McDonald's they forget something. Apples in all three happy meals. Drinks. Fries. Entire meals. Things that we and other people pay for, not included in the bags. It's not so hard to double check and make sure everything is there. Last is the quality of the food. Today we ordered a large meal. It's Valentine's day and we wanted to treat our family to some easy eating, so we could spend more time together. Instead I spent more time away from my home. We ordered three double quarter pounder meals and three Happy meals. Our children were ecstatic. We got home and served them and after a moment sat down to eat ours. My friend ate most of his as well myself, it wasn't untill my husband tore his apart and saw that it was not light pink, but dark pink. Me and my friend both looked at ours and they were pink as well. The children were hungry and ate pretty fast, we are hoping that they did not ingest the raw meat as well. So we went back to McDonald's and received a refund however, we will not be returning to this location and possibly not to any McDonald's what so ever. The lack of paying attention and the carelessness of today's escapade was unexceptionable and nauseating. Hopefully no one in my family gets sick from the food at this location. read more

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I was in town visiting and went and picked up a mobile order. When i got there i went through the drive through and the girl said to hold on after i said i was there For a mobile order so the manager comes on the speaker and says may I help you with your question and I said I don't have a question I'm here to pick up a mobile order oh for DoorDash no for myself. So I was told to proceed to window one when I get there no one is there I wait and wait so finally after sitting there about eight minutes a go to the other window where everybody is there talking standing around the guy opens the window and asks if he could help me I told him I was there for my pick up order no one was at the other window and nobody got there so the manager assume it's her tells one of the guys to go back to the window at that time there are more cars there so I give him my order number again they didn't have it ready and told me that they could not make me my mocha frappe because the machine was broken so I said just give me a regular coffee then so I was told to go around and park so I did about couple minutes later manager comes out and tells me that not to order from that special menu of drinks because their machines are never working I told her that I ordered a $3.19 drink and I received a dollar coffee so she told me she would make me another coffee a special coffee iced coffee so I said OK. Needles to say I won't ho back there every-time i have gone order is wrong, sad thing is when i did get there no one but one other car was there. read more

walked in and ordered on the kiosk, they completely forget order and we waited for a very long time. seen an employee drop someone's order on the floor for drive through and just stuck it in another bag, after we tell the manager we are still waiting on our order he couldn't find it on the screen, waiting even longer we start pacing around and manager becomes completely rude, finally places order on table and doesn't even call it out. very disappointing, i have worked at a mcdonald's and this is very unprofessional. to top it off didn't even get sauce in the bag as we ordered on kiosk, it's really not hard to look at a screen and put everything it says in a bag in a short amount of time. unless you want to wait on slow, rude employees i do not recommend read more