i ordered through uber eats , i ordered two spicy crispy and i only got one spicy crispy and one crispy and both were burnt , horrible i've worked at mcdonald's whenever i would do ubers or doordash orders i would double check the food and fries and drinks because i would expect the same back to have my order correct . read more

Store is right off the Interstate and hours posted on the door and in the app clearly say dining room is open until 11. We get there at 10:07 on a Friday and the doors are already locked, lobby is being mopped by a guy who opens the door and says they closed at 10. I told him their hours clearly say 11, he says he doesn't know, he just "works here" so he calls the manager over who comes and points to a random paper to show me where it says they closed at 10....it does not. Nowhere is it posted that they close the lobby at 10, only 11, so I suggest they put up a handwritten paper with their "hours" to let customers know of their "change". Funny thing is the McDonald's near my home says the lobby closes at 11, and it does. I read the reviews that this store is one of the top three worst in Tucson - I haven't been to many, but if this experience is telling, I don't doubt it. If I were the owner, I'd be fuming that my store had such a bad reputation and do something to fix it, or maybe corporate should consider taking it over to prevent further ruining their legacy. read more

24 hour drive thru but after certain hours they limit the menu to cheeseburgers, hot n spiceys and nuggets and then they STILL make you wait despite the limited options you can choose from! Terrible location. Obviously the owner doesn't care to improve customer service. I try my best to avoid this location if possible. read more

I ordered 2 burgers and one large fry. This is not the first time I've only received one burger. Idk what it is with this location but they will not get an order right. read more

They make you pull around every single time I come here. I can literally just order a medium fries, please pull around. Takes 10 freaking minutes. Today I couldn't pull around because they were so many cars waiting to get their food read more

They messed up our order horribly and didn't use the deals we had prepared for our order. Instead of one burger, they gave us four completely different burgers that we didn't ask for. We even had to ask for coffee that should've been in the order and tried telling us no. We got our coffee but they made it taste disgusting. I get that you're busy but I've been to other McDonald's that were way more busy and still did a fast and good job. Unless you want a surprise order, don't go here. read more

I waited an hour waiting for my drive thru order after about 30 minutes I went inside, it was complete chaos they were most definately Short staffed the manager was being, the staff was doing their best, and the owner was no where to be found....if I was the owner of this location and all hell was breaking loose I'd be livid if I wasn't contacted. I want even offered a comp for having to wait that long. read more

I saw only one cashier from night shift take about 7 orders from 2 car lanes in less than 10 minutes. I waited patiently and got my order in perfect shape. I wish I knew her name, all I know is that she was a young lady with dark skin. read more

Absolutely worst service waited 20 minutes for order and then was told 2 items were not available store refused refund because I lost receipt never shop here read more

This is the most horruble Mc Donalds ever. Tgey never have tea and ice cream machine is always out tge manager Sara Hoot is very rude. She claims that they make all orders perfect yet every time I have ordered it is wrong. A salad never comes right. They always make you wait and it takes 15 to 20 minutes extra only to come out wrong. What is tge point in convience if your always inconvienced. No wonder people don't show up for work. Bad service all around. But the manager should always make things right and that never happens here. I had to click on a star to post but in actuality it is zero star rating. read more

Went through the drive thru for my morning coffee. Asked for creamer only, get to work and it has. sugar! Not a good way to start the day, this is the second time this week! Won't be going back. Now I understand why they're rated 1.5 stars! read more

Chicken McNuggets for breakfast? here you can! otherwise it's a clean location with an extensive extra value menu and self-serve soft drinks. and with free wifi and electric outlets to be found. this is about everything I'd ask of a McDonalds location. read more

McDonald's on Palo Verde in Tucson absolutely sucks. I placed a large order. 2 fucking sandwiches. Bacon egg and cheese biscuits. What did I get? 2 sausage and cheese biscuits. These morons don't deserve 15 cents nevermind 15 dollars. If you're smart enough to tie your own shoes you're to smart to work there. read more

Quality of food is bad, fries overcooked and hard to eat my jaw hurts from chewing them. Burger bun dry and meat lukewarm.

i've been waiting in the line for 30 minutes. i ordered a shake. no one is working the number one window which depletes the efficiency on the line movement. read more

We was told to wait a little we waited 10 minutes and another car showed up and hey served them first we just left really pissed

I went to order a Mccafe and they said there p.o.s system was down and I also waited 10 minutes cause only one of the order speakers worked so it created a long line this isn't the only problem I had with this Mc Donalds location. A big franchise but can't afford new equipment to better they order system. read more

I have occasionally visited this McDonald's because it is on my way to work. However l've opted to go out of my way to another McDonald's in most cases because of the lack of customer service and drive through. And it seem that this continues to be a problem, I went through the drive thru on 6/3 and order a quarter pounder meal and as usual I had to pull in the front and wait for my meal. This seems to happen almost every time I visit there drive -thru. What I consider a basic order requires me to sit in front for an additional 5-10 minutes. You'd think this would make there staff more willing to put on their best customer service. But they look very stressed and they typically greet you at the drive-thru with "what can I get you" or "what do you want...". There have been time where I have driven up and heard this and just say no thanks and drive off (which I guess I should say thank you because it keeps me from eat an unhealthy meal). read more

I wish I could give this no stars at all, after waiting over 30 mins to get the food they still got the order wrong!. I wasn't the only one either the entire time I kept seeing people come in from drive-thru to tell them the orders were wrong or incomplete avoid this McDonald's read more

Probably the worst McDonald's location in Tucson. No matter who is working, they always get my order wrong and then argue with me about what I ordered. I waited in the second drive thru line for 2 cars who had pulled up after me to order... which defeats the purpose of having 2 lines. read more

Something need to be down here. Is there no Management? Went to McDonald's a few months ago around 4. Ordered 3 McDonalds no onion or pickle, small fries and large coke. Waited 7 min in line just to pull to the said for another 10 min. They brought out my order with no drink. They went back for it. Waited another 2 min then when I got home. Burgers had no cheese. Didn't go back for a few months. Went back last week and the same thing. Waited in line 8 min after ordering. Came to the second window and see 2 female playing around and laughing. Not getting orders out to customers. Manager standing there. Watching. They ask me to pull to the side again. Waited 11 min. Girl comes out hands me the food and they forgot my hot and spicy. Got down and told the manager. He was to busy with the 2 employees who were playing around instead of working. He was rude too. Like it was my fault. Went home. Told my son i will never go there again. he tells me that its not the restaurant. Its just the shift that's working at that time. So, I decided to give it another shot. Went there at 12:15 midnight. Ordered number 1 with no onion. The car in front of me goes to the first window. Waits about 2 min. Nothing. I go up wait 2 min. Nothing. As im waiting I see the car in front of me. Knock on the window. After another min. He leaves. I pull up and see no one in the window. Was about to leave when I finally see a kid. I pay there and he gives me power aid. Told him i ordered a coke. He goes to the back. I wait and he comes to the window. Gives me my order and Im off. Finally. As i drive off I checked my food. Burger and fried where cold. My big Mac had onions and the meat was not even warm. Cheese was as cold as the meat and one side of the bread was hard. Fries were stale and tasted gross. I was so tired from work and hungry. I didn't feel like agreeing with a kid. I took a bit of the burger on the softer side of it and nope i couldn't eat it. Drink my soda and through $8 in the trash. Never going there again. Bad food and bad service. read more

This McDonald's is the worst that I have ever been too, the only reason I have gon back is because its closest to my work. Once they charged my card twice and didn't refund me. Every time I have received an order it is always wrong. I went there today after not going for a while and waited 10 minutes for a drink, The employees were in there laughing and not caring..... they have the worst customer service. I have called to complain and the manager does not care and has not made any changes. read more

The most unprofessional McDonald's I've ever been to. In the drive thru, no matter how large or small your order is, they always ask you to pull up around the corner, even if you are literally the only person there. It's like the window person just doesn't want to have to deal with you. Plus they always seem to mess up your order. read more

Extremely poor customer service. Only drive thru due to renovation (quite understandable). Order was wrong! I received 2 cheeseburgers (they forgot the Quarter pounder, fries and apple pie). when brought to the windows attention, was told to wait. Again no problem. I was called to the window and presented with 2 more cheeseburgers... when I said I already had 2 cheeseburgers the manager was called.. rather than acknowledge the error. The manager asked me to leave as she felt I was disruptive (really)and gave me a refund (shorted by a dollar). The manager made no effort to resolve the issue or even ask me to clarify.. I like McDonald's.. only I'll avoid this one from now on. read more

Requested Uber Eats, once order arrived to my home, the order came in wrong- they forgot the main McDonald's ingredient- THE FRIES!- once I spoke to a representative of this specific location, she stated she was the "supervisor" and there was no way to fix their mistake other than for me to request another Uber Eats or cancel my order. Considering this mistake was done on their end it is not right that I have to pay for THEIR MISTAKE. Once I requested the "supervisor's" name she replied with: " I am not allowed to disclose that information to you" can some one explain to me why I am not allowed to have a supervisor's name? Specially if an order was brought incorrectly??? I am very dissatisfied and upset at the type of costumer service provided by this establishment. When promoted such said "supervisor" for a corporate number the information was also denied, this is in addition to her hanging up on me. read more