This is probably one of the worst fast food restaurants I've been too. They asked me if I wanted a tomatoe on my burger and that's what I got. It was 8pm and they weren't busy at all. Give your customers something they enjoy eating not something they will puke up in 2 hours. That's what we get for wanting "fast food". read more

McDonald's - Yes I want a tomatoe. No I dont know what the heck that red peice of goop is that's on my chicken sandwhich - Fast Food Near Me - Temecula, California

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I go hear a lot and the service is usually fairly good when you think of the "McDonalds" connotation. My experience this morning though, just wow. I waited at the drive thru and had to say something before they even said anything. Then I practically had to yell so I could be heard. Then they proceeded to tell me their machine that makes the frappes was "broken" when the car in front of me got one. Sounds like laziness to me. Then the manager, I believe either Hispanic or Philippino, forgets to give me my card, and I had to ask for that too. Probably one of the worst experiences I've had. The only reason I'm giving this two stars is for the sake of having the food be good, as always. Customer service definitely needs some work though. read more

We ordered through the McDonald's app. The food was ready quickly and brought out to our car. The French fries were especially hot and fresh and so yummy. I would come here again. read more

Lies. Said they're open 24/7. Lies. All lies. Late night hunger pains and this location failed me in my time of need.

They don't have any changing tables. In either the men's restroom or the women's restroom. For a seemingly high volume McDonalds, which is located right off a busy stretch of freeway, that's ridiculous. We had to change our baby on a blanket on the ground. Come on. read more

Took forever to get my order in.. took forever to get to the window to pay... 20+ mins total.. ridiculous.. just to go home to ice cold fries and my order wrong. Ordered a Big Mac they put "plain" on the receipt. I did not ask for plain... disappointment. read more

Trash. I hate how you mobile order and they just ignore you. You have to go in and get it, or they will never bring it to you.

I've gone twice in the last two weeks after work for a McFlurry and the ice cream machine is broken. Ridiculous, either someone is lazy or someone hasn't done there job to get the machine repaired. read more

You guys ... this is the primo McDonald's ever! You are lucky if Amy helps you. They are they are the best! You should know, I'm picky too!

Horrible service, had to tell the cashier three times something was missing from my tray. Most of soft drinks were either flat or low on CO2. When we addressed the soft drink issue, one of the young ladies came to the lobby took a sip and had the audacity to tell us " it taste fine" I know that was the roughest sip of her life! read more

Great McDonald's location. The staff is courteous the fries are always fresh and they move you through the drive through at lightening speed. Yummers! read more

This place sucks they got my order wrong I had to go back through the drive-through Wait in line so I got to the window told him that my order had to be pulled forward waited like for 25 minutes or longer and still my order was not right I called in talk to the manager Told her That my fresh fries are Cold so can I get an order of fresh ones she said yes the person that came and brought my hamburgers was really rude and told him I was supposed to get fresh fries also and he's told me I don't know and he left there not busy to be messing up the order this is the last time I come in to this McDonald's I always have problems with my order this is the last time I come in do not recommend this McDonald's on Jefferson in Temecula read more

I had some issues tonight with my order and had to wait in the reserved parking area. When I got home my son noticed a small 2x2 piece of paper on the bottom of the bag . When he pulled it out it said....Fuck you ! Have a nice day... what a bunch of crappy rude low life employees read more

McDonald's - I'n my McDonald's bag - Fast Food Near Me - Temecula, California

Worst experience ever at this McDonald's. Ordered a 20 piece chicken nugget and large fries with bbq sauce. Not only did I not receive any sauce nor a receipt but I did receive a piece of hair on my nuggets. read more

I was told by a polite young man that the frappe machine would be done getting cleaned in 10mins , I waited 30mins after already purchasing my drink and it still wasn't ready . The young man tried to help me as much as he could with rushing the drink but his managers were completely rude and inconsiderate! When I finally spoke to a manager she tells me she told one of her employees to ask me if I wanted to replace the drink and when I inform her they did not tell me that, she tried to argue me down . I would never go to this place again ! read more

This place used to be one of the fastest McDonald's in Temecula. Once they finished up the remodel of the places never been the same sense. The service is so slow and the staff sucks and is very rude. Will never go back to this place. With only six cars in drive-through takes 30 minutes. read more

Very slow McDonalds, they had enough people working to make this a quick service. There seems to be poor communication between employees. Probably worst McDonalds i have been too. read more

Fu is the write answer, I came in 10 min early before lunch and I'm out with my 2 and 3 yr old, u guys gotta feel me in this one! the cashier tells me youll have to wait, but u can order so I order and said sure I can wait My kids will be playing I'm thinking in my head but noooo they made me wait for a fuckin hr just to get my meal while everyone's eating there soooo terrible poor customer service skills I wouldn't even put a half star on this place read more

26 minutes of sitting in the parking lot to get 3 hot cakes service is horrible completely unorganized and staff looks completely frazzled each time you go .... and they're answer a free value meal coupon .... what a joke read more

The Drive Thru at this McDonald's needs serious improvement, and by the reviews I'm reading, I'm not the only one who believes this. I had issues at this establishment in the past and stayed away for about a year. I visited this morning and ordered a simple Egg & Sausage McMuffin. Three vehicles in front of me had decent size orders and spent several minutes at the Drive Thru Window, all along I'm wondering why they don't have them pull up to the waiting area? After 10 minutes, I'm sitting at the window for my ONE ITEM and I'm told to pull up and sit in the waiting area....Yes, for One Item! I know that there are always going to be high turnover for Fast Food Restaurants, but this particular restaurant needs serious help in the way they train their employees. read more

This place doesn't even deserve 1 star. Came here with my coworkers today for lunch. We ordered 3 chicken nugget meals. We got to the window to get our food and they had us park. First of all we waited freaking 20 mins for our food to come out. First they forgot our fries and only brought us the nuggets which the woman that works there said it's really fresh, ummmm NOT! It was so stale so we don't even know why waited so long. Then another 10 mins past and they brought us our fries. There goes our lunch.. this place is so unorganized read more

F*** this McDonald's and every dumb f*** that works there they screw up my order and wen I go up to the door there's two people looking dead at me and don't doe shit they made me go through the drive thru 3 times and I didn't even get a sorry one star is too good of a rating for this location read more

This is the slowest McDonalds in the area. I feel like mcDonalds food is pretty much the same so it all comes down to speed and employee attitude. read more

Their drive thru isn't open early enough for me (or any of the other 30+ guys I work with) to actually be able to grab breakfast in the morning before work. I called this morning to ask when they open and I was told "around 6 or 7, it depends on how many crew members we have"....... what? Lol. read more

To whom it may concern, I urge you to please view security video and audio on 9/23/14 @ 8pm I went through the drive through at the 28100 Jefferson Ave Temecula, CA 925900. No one answered the drive through, drove to 1st window no one there, drove to the second window nice young man apologized and took my order paid and waited. He then asked if I could park and wait in the reserve area, I indicated its late and no one assisted me initially. I didn't want to be forgotten if I parked, so I preferred to wait at the window. There was one car behind me, the manager Cynthia came to the window and told me you need to move your car to the reserve area and I explained what happened and I preferred to wait at the window. She then became very upset and rolled her eyes and yelled "YOU NEED TO MOVE AND WAIT THERE!" I work under stress and know to emotionally detach myself, I calmly replied I will not move you can either let me wait at the window for my food or refund me my money. Keep in mind my food was already ready, her co-worker placed it by the window next to her, Cynthia refunded my money and my 4 kids in the car went without food. It's so sad to have a manager with such a horrible attitude and too much pride, this is not the position for her and unfortunately the longer you have her there will be a ripple affect towards McDonalds, I will no longer eat, buy, or promote McDonalds. I will actually be blogging and placing my experience on several different online review websites. I called twice last night after my experience 855-519-5780 left messages, until this day no one has called me back. read more

The drive thru area needs to improve on multi-tasking and order management. There are two lanes and while I was patiently waiting, I was skipped and lost a turn. ‍ read more

The Manager of this McDonalds contacted me and we discuss my complaint. I was sent a coupon for a replacement meal. They are responsive to complaints which is a good thing. read more

This is the WORST McDonald's I've ever been to! The staff is just ridiculous. They mess up orders & take forever to get them to you & they don't greet you when you walk in to order. Stood there for a good 3 min until she decided to help Me. I came back because they messed up my order involving a severe allergy. Stupid people is who works there for sure!!! read more

worst apple pies Ive ever had from mcdonald's. Good pies is the one thing i usually can rely on them for. Think i still can. Just never going to this location again. They were crunchy as heck & don't think i've ever had such a dry pie from McDonald's in my whole adult life until today read more

This is a great McDonald's! Amy took our order, she had nice suggestions, and was super friendly. I definitely recommend stopping by if you're in the area. Thanks Amy! read more

Worst service ever at a fast food place. Employees were very unorganized. Forgot 2 fries and a shake and one of the burgers was meat was still red. One employee was yelling about how mad he was at the schedule and cussing up a storm. Very uncomfortable environment. read more

Don't eat here! I got food poisoning 11/1/16. We ordered the Big Mac and chicken nuggets and my husband, sister and 2 yr old all got sick after we ate. Called the health dept and they are currently doing an investigation. read more

Poor customer service. I understand that food can take a while but when you order chicken nuggets and get asked to pull to the drive thru reserved parking to wait for over 15 minutes watching other people who pulled up after you get their food first is ridiculous. The point of the drive thru is to be more convenient. read more

Absolutely worst customer service ever. Stopped after being stuck in traffic for 2 hours and was going to get food for the kids and take a break. They were unable to accept credit cards due to a power outage but everything else in the building seemed to be operating fine. You would think being a major chain they would be able to operate crediy machines. The manager Lioda could only say sorry. I don't often write negative reviews but this one warranted it. read more

When through the drive through, they didn't have kids toys SO they substitute cookies for it BUT charged us for it. Ordered a southwest salad that they didn't put in the bag and also forgot the apple juice with the happy meal. If you can't get orders right, you shouldn't be at the drive thur during lunch hours. And they want $15/hr. WTH read more

I had a super long day so I was looking forward to a quick and easy dinner. However, when I walked up to the register, the employee asked me to use the kiosk because they were trying 'something.' Uh yeah okay.... so I gave it a try. Naturally, the menu was less than user friendly. Items were categorized, but not in alphabetical order. Great, now I have to figure out how to order a cheeseburger and chicken nuggets? Not my job. Tapping the screen was also less than responsive. I also noted that the screen was smudged with something. Then I suddenly realized maybe it was from one of the hundreds of other people who were tapping on this screen with their greasy fingers throughout the day! The last thing I want to do before I eat is touch a dirty screen. So instead, I washed my hands extra well, then I got in my car, and ordered via drive through. The same employee must have felt my pain and hooked me up with extra BBQ sauce. Pro tip: The kiosk is only useful when there are a million people in line. Plus, does Chipotle have kiosks? That money would have been better spent paying workers more and increasing the quality of food. read more

Let me tell you thIs place has come a long way! I recently had a pleasant experience at this location which is unusual considering how bad they used to be. Will definitely keep coming back for breakfast. Their hostess was so nice and welcoming. She brought our food to our table and even offered me and my husband free BOG cards I believe she called it to redeem a free meal whenever we'd like. read more

Everyone knows the food...and you get what you pay for. But....this McD's has the worst drive through in the area. Always check your order....mine is almost always wrong. If you go in, the experience is usually better. Free WiFi and TVs all around. read more

To be fair, I didn't purchase anything because I tried ordering a SHAMROCK SHAKE. The worker replied "we don't have cake". I repeated the order and was met with "frapachino cafe?". I responded with: no, the annual mint shake, you know, the green one for St. Patrick's. I was told to pull forward. After several minutes of waiting, I was told "we don't have cake". These people are awful. Raise minimum wage my butt. read more

If you want fresh food, correct change, or a friendly employee this is not the McDonalds for you. I have gotten correct change occasionally but my food is always hours old. The staff is very rude and most of them will not greet you at the window. They open the window and start shoving things at you when they are ready. But if you are in a hurry expect to wait a long time at their window. read more